2013 Lexus ES350 problems

VISIBILITY:SUN/MOON ROOF ASSEMBLY

The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.

NHTSA complaint #11430439 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE TO THE SUN ROOF, THERE WAS A LOUD EXPLOSION COMING FROM THE VEHICLE. THE CONTACT BECAME AWARE THAT THE SUN ROOF GLASS HAD SHATTERED. THE CONTACT CONTACTED CHATHAM PARKWAY LEXUS (1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 330-6051) AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

NHTSA complaint #11384668 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, AN EXPLOSION LIKE SOUND WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

NHTSA complaint #11282900 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. THE VIN WAS UNKNOWN.

NHTSA complaint #11155236 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA AIRBAG RECALL

NHTSA complaint #11045317 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO MORE GLASS DID NOT FALL ON ME AND INSIDE MY CAR. I TOOK AN EXIT AND CALLED MY INSURANCE COMPANY. I TOLD THEM I HAD NO IDEA WHAT HAD HAPPENED, THAT NO ONE WAS AROUND BUT THAT MY MOON ROOF HAD JUST EXPLODED. THEY GAVE ME THE COMPANY TO CONTACT TO GET IT FIXED AND I TOOK IT THERE TO GET IT FIXED THE NEXT DAY. I HAVE PICS OF IT THOUGH. SO SCARY! I STILL DON'T UNDERSTAND WHY MY MOON ROOF WOULD JUST EXPLODE WITHOUT ANY EXTERIOR FORCE BEING EXERTED AND I AM SO AFRAID IT WILL HAPPEN AGAIN.

NHTSA complaint #10995129 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 60 MPH, THE CRUISE CONTROL LEVELER FRACTURED FROM THE BASE OF THE STEERING COLUMN THE VEHICLE WAS DRIVEN TO THE DEALER. THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,300. UPDATED 06/13/17*LJ

NHTSA complaint #10958767 — an unverified report by a vehicle owner.

SEATS

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT THE LEATHER MATERIAL ON THE DRIVER SEAT WAS PEELING OFF. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED TO BE A RESULT OF WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

NHTSA complaint #10872711 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ON 1/20/16 I WAS DRIVING BACK TO WORK AROUND 12:30 IN THE AFTERNOON AND I HEARD A LOUD POP. AT THE TIME I THOUGH SOMETHING HAD HIT MY CAR OR WINDSHIELD, ALTHOUGH I HAD NOT SEEN ANYTHING FLY UP AT THE WINDOW. ONCE I ARRIVED AT WORK I GOT OUT OF THE CAR TO CHECK MY WINDOWS AND TO SEE IF THERE WAS ANY DAMAGE TO THE BODY OF THE CAR. I DID NOT SEE ANY. THE FOLLOWING MORNING, TRAVELLING ON THE HIGHWAY ON MY WAY TO WORK I NOTICED A WIND SOUND THROUGHOUT THE CAR. I THOUGHT MAYBE ONE OF MY WINDOWS WAS DOWN. I CHECKED ALL REMAINING WINDOWS AND THEY WERE ALL UP. WHEN I STOPPED AT A STOP LIGHT, THE SOUND STOPPED. AT THAT MOMENT I THOUGHT MY SUNROOF SOMEHOW MAY HAVE OPENED BY ACCIDENT. I PULLED THE CLOTH COVER THAT COVERS THE SUNROOF AND NOTICED THE DAMAGE. THE SUNROOF HAD EXPLODED. THE GLASS WAS ALSO POINTED UPWARD. HAD SOMETHING LIKE A ROCK FALLEN ON IT, IT WOULD HAVE BEEN POINTED DOWNWARD AND THERE WAS NO ROCK TO BE FOUND BY THE AUTO BODY SHOP THAT WILL BE FIXING MY VEHICLE. THE AUTO BODY SHOP HAD SEE IT BEFORE AND TOLD ME TO CONTACT YOU AND THE LEXUS DEALERSHIP DIRECTLY. I ALSO HAVE FOUND NUMEROUS ARTICLES ON LINE ABOUT THIS.

NHTSA complaint #10821769 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

FUEL PUMP DOES NOT TURN OFF INTERMITTENTLY AFTER IGNITION IS TURNED OFF. ON MULTIPLE OCCASIONS THE VEHICLE WAS STATIONARY, PARKED IN THE GARAGE, IGNITION OFF. UPON GOING BACK INTO GARAGE I NOTICE A LOAD HUMMING NOISE COMING FROM THE UNDERSIDE OF THE VEHICLE. AFTER HITTING THE LOCK BUTTON ON THE KEY PHOB THE SOUND STOPPED. THE ISSUE IS GETTING WORSE. ON 12/72015 AFTER ENERGIZING THE LOCK / UNLOCK FUNCTION ON THE KEY PHOB THE FUEL PUMP DID NOT TURN OFF AS IT DID IN THE PAST. I HAD TO START THE VEHICLE AND TURN IT OFF TO STOP THE FUEL PUMP FROM CONSTANTLY RUNNING. SINCE THIS VEHICLE WAS PURCHASED THIS HAS HAPPENED MULTIPLE TIMES DRAINING DOWN THE BATTERY ON MULTIPLE OCCASIONS. AT FIRST WE THOUGHT THAT MAYBE WE LEFT AN ACCESSORY ON BUT AFTER CAREFUL EXAMINATION THERE IS NO QUESTION THAT THE FUEL PUMP CONTINUES TO RUN INTERMITTENTLY AFTER THE VEHICLE IS TURNED OFF. PLEASE NOTE THAT I AM A MECHANIC AND DO HAVE A VAST KNOWLEDGE OF TODAY'S VEHICLE TECHNOLOGIES SYSTEMS. THIS IS CLEARLY A SAFETY ISSUE SHOULD THE FUEL PUMP CONTINUE TO RUN IN AN ACCIDENT OR AN ISSUE OCCURS WITH AN UNATTENDED VEHICLE AND THE FUEL PUMP CONTINUES TO RUN. I HAVE A VIDEO WITH SOUND DOCUMENTING MY LAST EXPERIENCE BUT THE FILE IS TO LARGE GOT UPLOAD.

NHTSA complaint #10809380 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WE PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED IN LATE JUNE 2015. THE WINDSHIELD HAS A DISTORTION THAT IS EXACERBATED AT NIGHT. HEADLIGHTS AND REAR TAIL LAMPS APPEAR IN TRIPLE ON VEHICLES. ON DARK/DIM LIT ROADS, THE ONCOMING TRAFFIC'S HEADLIGHTS APPEARS IN VERTICAL MULTIPLES AND IS A SAFETY HAZARD BORDERING ON BEING A FATAL INCIDENT. TWO OTHER SIMILAR COMPLAINTS HAVE BEEN FILED WITH NHTSA UNDER THE ES300 CATEGORY. THIS APPEARS TO BE A LAMINATION PROBLEM AND A MANUFACTURER'S DEFECT. LEXUS DENIES SEEING THE PROBLEM. YET, EVERY PASSENGER TO RIDE IN MY VEHICLE NOTICES THE PROBLEM WITHOUT ME SAYING ANYTHING. THE SERVICE STAFF AT JOHNSON LEXUS, RALEIGH, NC, DENIES SEEING THE MULTIPLE IMAGES. THE VEHICLE IS UNDER A BUMPER TO BUMPER WARRANTY AND LEXUS HAS FAILED TO HONOR THE WARRANTY. THE DISTORTION IS VISIBLE WHETHER THE VEHICLE IS STATIONARY OR MOVING.

NHTSA complaint #10779920 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA complaint #10778760 — an unverified report by a vehicle owner.

WHEELS:RIM

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA complaint #10778760 — an unverified report by a vehicle owner.

SEATS

I BOUGHT PRE-OWNED 2013 LEXUS ES300H CAR IN MOTH OF APRIL AND STARTED HAVING SEVER BACK PAIN, I CONTACTED LEXUS CUSTOMER SERVICE WITH FACT THAT SOMETHING WRONG WITH SEAT, PLEASE HELP ME AS I AM HAVING SEVER BACK PAIN EVERY SINGLE TIME I USE THE CAR. LEXUS REPRESENTATIVE HAS BEEN GOING ROUND ABOUT AND NOT ADDRESSING THE ISSUE, THEY DID NOT EVEN PROPERLY INSPECTED THE SEAT AND DISMISSED THE CASE. NO GOOD SOLUTION PROVIDED. (LEXUS ASK ME TO SELL THE CAR!!!) I URGE NHTSA TO INTERVENE TO RESOLVE THE ISSUE, IT NOT EASY TO SELL AND BUY CAR, I WILL LOSE LOT OF MONEY. I AM FEELING THAT COMMON MAN HAS NO SAY IN FRONT OF THESE BIG CORPORATIONS, THIS IS EXACT SAME WAY HOW LEXUS TREATED THIS CASE.

NHTSA complaint #10759984 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I PURCHASED THIS VEHICLE BRAND NEW FROM SEWELL LEXUS IN FT. WORTH TEXAS IN SEPTEMBER 2013. SHORTLY THERE AFTER IN LATE OCTOBER, I WENT TO START MY VEHICLE WHICH IS PARKED IN MY GARAGE. THE CAR WOULD NOT START, DEAD BATTERY. I JUMP STARTED IT AND IT STARTED RIGHT AWAY. THIS HAS HAPPENED SIX TOTAL TIMES IN THE PAST YEAR. THIS MAINLY HAPPENS WHEN THE CAR SITS FOR MORE THAN 2-3 DAYS IN MY GARAGE. I HAVE NEVER LET THE CAR SIT MORE THAN 5 DAYS, BUT WHEN I DO LET IT SIT FOR 3-5 DAYS, THE BATTERY IS DEAD. CURRENT MILEAGE IS AROUND 4200. I TOOK IT TO THE DEALER IN SEP. 2014. DEALER COULD NOT FIND AN ISSUE AND SAID THE BATTERY IS FINE. 2 WEEKS AFTER I LEFT THE DEALER, MY VEHICLE BATTERY DIED AGAIN. DEALER RECOMMENDED A NEW BATTERY. A NEW AFTERMARKET BATTERY (INTERSTATE) WAS PUT IN THE VEHICLE. 2 WEEKS AFTER THE NEW BATTERY WAS INSTALLED, MY CAR WOULD NOT START AGAIN. THE CAR HAS NO AFTERMARKET PARTS, ACCESSORIES, OR REMOTE START. I TOOK THE CAR BACK TO THE ORIGINAL DEALER AND THEY CANNOT SEEM TO FIND THE PROBLEM. SEWELL LEXUS CONTACTED LEXUS ABOUT THIS, AND LEXUS ADVISED THEM THEY ARE AWARE OF THIS PROBLEM WITH MY MODEL YEAR VEHICLE AND THEY BELIEVE IT IS AN UNKNOWN COMPUTER PART RANDOMLY TURNING ON AND DRAINING THE BATTERY. THEY SAID THIS MAINLY HAPPENS WITH VEHICLES SITTING FOR A FEW DAYS. THEY SAID THEY DO NOT HAVE A CURRENT FIX FOR THE CAR. THE DEALER RECOMMENDED INSTALLING A BATTERY TENDER IN MY CAR. TOO WHICH, I DECLINED AS IT DOES ME NO GOOD TO HAVE THAT INSTALLED IF I AM ON VACATION, PARKED AT THE AIRPORT, ECT. I AM REQUESTING A NEW CAR AS I BELIEVE THIS CAR IS A LEMON AND OR REFUND MY MONEY DUE TO THEY CANNOT FIX MY CAR. I STILL DO NOT HAVE MY CAR AND I AM AWAITING LEXUS TO COMPLETE THEIR INVESTIGATION.

NHTSA complaint #10638126 — an unverified report by a vehicle owner.

TIRES

TL* THE CONTACT OWNS A 2013 LEXUS ES350 EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES SIZE 215/55 R17. THE CONTACT STATED THAT WHILE TRAVELING ON EVEN ROAD SURFACES AT APPROXIMATELY 35 MPH, A LOUD NOISE EMITTED FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE EXPLODED AND THERE WAS A THREE INCH HOLE IN THE SIDEWALL. THE TIRE WAS REPLACED WITH A SPARE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TIRE WAS REPLACED. THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO LOW TIRE PRESSURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE DOT WAS NOT AVAILABLE.

NHTSA complaint #10579151 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AND THE BRAKES FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 6,000. THE CONSUMER STATED SHE AND HER HUSBAND LEASED THE VEHICLE. HOWEVER, AFTER THE SUDDEN ACCELERATION INCIDENT, THEY BROKE THE LEASE AND RETURNED THE VEHICLE. UPDATED 05/08/14

NHTSA complaint #10573417 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

IT WAS A SUNNY SATURDAY MORNING. AT APPROXIMATELY 9:30 AM, MY WIFE WAS DRIVING ON A RESIDENTIAL STREET AT ABOUT 35 MPH., LESS THAN ONE (1) MILE FROM HOME. SUDDENLY, THE CAR JOLTED AND RAPIDLY BEGAN TO ACCELERATE. IT KEPT INCREASING SPEED. SHE THAN HIT THE BRAKES. THE CAR WOULDN'T STOP AND CONTINUED TO INCREASE SPEED. THE CAR SPEED EXCEEDED 70 MPH. FORTUNATELY, THERE WERE NO PARKED CARS OR PEDESTRIANS. SHE THEN MOVED THE GEAR SHIFT UP INTO PARK. THE CAR STILL WOULDN'T STOP. SHE WAS APPROACHING THE INTERSECTION OF THE SERVICE ROAD TO THE LONG ISLAND EXPRESSWAY. SHE CONTINUED TO HOLD HER FOOT ON THE BRAKE PEDAL, BUT THE CAR CONTINUED TO SPEED. FORTUNATELY, THERE WERE NO ONCOMING VEHICLES. DESPERATELY, SHE PULLED THE GEAR SHIFT DOWN, SHE WASN'T SURE IF IT WAS IN NEUTRAL OR DRIVE, AND THE CAR FINALLY STOPPED. IT STOPPED ONE HALF BLOCK BEFORE THE SERVICE ROAD, WHERE SHE SURELY WOULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT. WHEN I VISITED THE SCENE, THERE WERE TIRE SKID MARKS ALONG THE STREET.

NHTSA complaint #10567204 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES OR SHIFTING INTO PARK. THE FAILURE CEASED ONCE THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE BRAKES BECAME RESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 2,890. UPDATED 01/08/14*LJ TIRE SKID MARKS WERE OBSERVED IN THE ROAD. UPDATED 01/09/14

NHTSA complaint #10556805 — an unverified report by a vehicle owner.