Owners have filed 43 complaints
about the 2010 Lexus IS 250 with NHTSA between 2010 and 2019.
The largest single group is the airbags.
Across this model's run it ranks 5 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 21
Against the median year of the Lexus IS 250. 50 means typical for this
model; 100 means roughly double.
Severity — 100
27.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 75
44% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
531.3%
10,000 – 24,999 miles
212.5%
25,000 – 49,999 miles
425.0%
50,000 – 74,999 miles
212.5%
100,000 – 149,999 miles
318.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2010peak 5Mar 2019
NHTSA investigations into the 2010 Lexus IS 250
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2010 Lexus IS 250
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V741000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V005000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
18V024000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013 Scion xB, Toyota Corolla, Corolla Matrix, Sienna, 4Runner, Lexus IS250, IS350, IS250C, IS350C, IS-F, and GX460 vehicles sold, ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP (Saipan), and the U.S. VI or "Zone A." Toyota is also recalling certain 2010 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, 4Runner, Lexus IS250, IS350, IS250C, IS350C, ES350, IS-F, GX460, and Pontiac Vibe vehicles sold, ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Toyota is also recalling certain 2009 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, Lexus IS250, IS350, ES350, IS-F, and Pontiac Vibe vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
16V340000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever register
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
14V647000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2007-2010 Lexus LS vehicles manufactured May 9, 2006, to July 20, 2010, 2006-2011 Lexus GS vehicles manufactured January 6, 2005, to September 10, 2010, and 2006-2011 Lexus IS vehicles manufactured August 30, 2005, to September 10, 2010. Due to anti-corrosion plating remnants, fuel may leak from where the fuel pressure sensor is attached to the fuel delivery pipe.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
13V030000
VISIBILITY/WIPER
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of heavy snow, one or both of the wipers may become inoperative.
Risk: Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2019008376,282 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator or airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201445818,949 units in Canada
Fuel System
On certain vehicles, the fuel delivery pipes in the engine compartment may have been produced with particles from the anti-corrosion plating on the gasket seating surface where the fuel pressure sensor is installed. This could affect the sealing properties of the gasket seated between the pressure sensor and the pipe, potentially resulting in a fuel leak. A fuel leak in the presence of an ignition source could result in a fire causing injury and/or property damage. Correction: Dealers will replace the gasket and repair the gasket seating surface.
Recall 201303116,756 units in Canada
Visual System
On certain vehicles, the wiper arm securing nuts could have been insufficiently tightened during assembly. If the movement of the wipers is restricted by an external load, such as heavy snow on the windshield, the wiper arms could slip and one or both wipers could become inoperative. If this occurs, driver visibility could be reduced, which could increase the risk of a crash causing injury and/or property damage. Correction: Dealers will clean the mating surface of the wiper arm and motor shaft and install improved wiper arm nuts.
Recall 2009290437,445 units in Canada
Other
On certain vehicles, the accelerator pedal may become stuck in the wide open position due to an unsecured or incompatible driver's floor mat. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. Correction: Dealers will reconfigure the shape of the accelerator pedal. Certain models will also have the shape of the floor underneath the accelerator pedal modified and/or a brake override system installed.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 72,000 milesSaint Charles, ILCrash
SERVICE BRAKES
THE BRAKES SEEMED TO NEED MORE AND MORE PEDDLE PRESSURE TO STOP THE CAR. IT GOT SO BAD I COULDN'T DRIVE THE CAR CAR SAFELY. I WENT TO HAVE THE BRAKES REPLACED AND THE REAR CALIPERS WERE FROZEN. THE SLIDER PIN ON THE BOTTOM OF BOTH CALIPERS IS LOCKED SOLID.
NHTSA complaint #10943791 — an unverified report by a vehicle owner.
SAN Diego, CACrash1 injured
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
LEXUS CONSUMER WRITES IN REGARDS TO VEHICLE AIRBAG EXPLOSION DURING ACCIDENT. *SMD THE CONSUMER STATED HIS WIFE WAS A PASSENGER IN THE VEHICLE WHICH REAR ENDED ANOTHER VEHICLE. THE CONSUMER'S WIFE STATED THE EXPLOSION OF THE AIR BAG AND FLYING DEBRIS CAUSED MORE INJURIES THAN THE ACCIDENT ITSELF.
NHTSA complaint #10836171 — an unverified report by a vehicle owner.
at 37,114 milesHaddon Heights, GACrash
AIR BAGS
CAR WENT HEAD ON INTO TELEPHONE POLE. CAR WAS TOTALED. SEVERE FRONT END DAMAGE. AIRBAGS DID NOT DEPLOY..... UPDATED 06/30/15
NHTSA complaint #10722399 — an unverified report by a vehicle owner.
Pine Bluff, ARCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT SWERVED TO AVOID A CRASH FROM AN ONCOMING VEHICLE. AS A RESULT, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER STATED THAT THE IMPACT DID NOT MEET THE SPECIFICATIONS THAT WOULD WARRANT AIR BAG DEPLOYMENT BECAUSE THE VEHICLE WAS CRASHED INTO FROM THE REAR. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10617721 — an unverified report by a vehicle owner.
Renton, WACrash2 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 LEXUS IS-250. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY AND SPONTANEOUSLY ACCELERATED FORWARD. THE FAILURE CAUSED THE CONTACT TO CRASH HER VEHICLE SEVERAL TIMES. ON ONE OCCASION, THE CONTACT WAS LAUNCHED INTO ONCOMING TRAFFIC BECAUSE OF THE FAILURE. BOTH THE DRIVER AND THE PASSENGER WERE INJURED AND TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, STATED THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURE WAS ALERTED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. THE CURRENT MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. THE CONSUMER WAS INVOLVED IN 2 ACCIDENTS. ONE OCCURRED 3 DAYS AFTER THE VEHICLE WAS PURCHASED. SHE STATED THE VEHICLE TOOK OFF AT A HIGH RATE OF SPEED. SHE TRIED PUMPING THE BRAKES, WITH NO RESULTS. SHE CRASHED INTO HER APARTMENT, RAN OVER A CONCRETE STOPPER AND INTO A TREE. THE NEXT ACCIDENT HAPPENED ON DECEMBER 11, 2013/ SHE WAS A DRIVE-THRU, WHEN SUDDENLY THE VEHICLE TOOK OFF AGAIN, AT A HIGH RATE OF SPEED. SHE WENT ACROSS THE CITY SIDEWALK, INTO TRAFFIC. SHE TRIED PUMPING THE BRAKE, BUT TO NO AVAIL. THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED, AND HIT A VEHICLE, WITH 2 PASSENGERS. UPDATED 04/21/14.
NHTSA complaint #10573480 — an unverified report by a vehicle owner.
at 5,000 milesBrookline, MACrash
VEHICLE SPEED CONTROL
I WAS TURNING INTO A 10 FEET DEEP STRIP PARKING LOT AND THE LEXUS IS250 (2010) I WAS DRIVING SUDDENLY ACCELERATED AND CRASHED INTO A PARKED CAR. I DO NOT RECALL EITHER STEPPING ON THE ACCELERATOR OR THE BRAKE. THE DISTANCE FROM TURNING INTO THE PARKING LOT AND THE CAR I HIT WAS APPROXIMATELY 5 FEET. I DID NOT HAVE TIME TO REACT. THE AIRBAGS OPENED AND THE FRONT WAS MASSIVELY DAMAGED.
NHTSA complaint #10397969 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Rancho Cordova, CA
AIR BAGS
I RECEIVED A NOTICE ABOUT MY AIR BAGS PASSENGER SIDE FRONTAL HAS A RECALL
NHTSA complaint #11183675 — an unverified report by a vehicle owner.
Brookhaven, GA
AIR BAGS
TAKATA RECALL
NHTSA complaint #11105026 — an unverified report by a vehicle owner.
Houston, TX
UNKNOWN OR OTHER
MY DASHBOARD IS REALLY STICKY, I BOUGHT ME THE SUN SHADE TO COVER IT FROM THE SUN BUT IT STILL GETS STICKY. SOME OF IT GOT ON THE SUN SHADE.
NHTSA complaint #11100079 — an unverified report by a vehicle owner.
at 113,000 milesGarden Grove, CA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE THE VEHICLE WAS AT LEXUS OF WESTMINSTER (13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DASHBOARD WAS DETERIORATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #11088916 — an unverified report by a vehicle owner.
Park Ridge, IL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCGRATH LEXUS OF CHICAGO (1250 W. DIVISION STREET CHICAGO, IL 60642, (855) 659-5629) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11084003 — an unverified report by a vehicle owner.
Pittsburg, CA
AIR BAGS
TAKATA RECALL - I RECEIVED NOTICE OF ARIBAG INFLATORS RECALL FOR MY LEXUS IS250. THE DEALERSHIP STATED THAT THIS WILL TAKE TIME TO GET FROM MANUFACTURER.
NHTSA complaint #11052681 — an unverified report by a vehicle owner.
at 129,000 milesWorcester, MA
STEERING
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SHOULDER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
NHTSA complaint #11019115 — an unverified report by a vehicle owner.
Plantation, FL
AIR BAGS
TAKATA INFLATORS. I HAD MY CAR INTO THE DEALERSHIP AFTER RECEIVING SEVERAL NOTICES OF THE RECALL. I WAS TOLD AT THE DEALERSHIP I WOULD BE PLACED ON WAITING LIST FOR THE RECALL PARTS. THAT HAS BEEN MONTHS AGO. I CALLED TODAY TO INQUIRE ABOUT THE RECALL WAIT LIST AND I WAS TOLD THEY ARE NOT WORKING ON THE CONVERTIBLES. I WOULD HAVE TO WAIT. I ASKED IF I WAS NOT SUPPOSE TO USE THE FRONT PASSENGER SEAT AND SHE SAID THEY HAVE HAD NO ISSUES OR COMPLAINTS WITH THE PASS SEAT. I AM A REALTOR AND USE MY CAR EVERYDAY FOR WORK WITH PASSENGERS IN THE FRONT PASS SEAT. ANY IDEA HOW LONG THIS RECALL REPAIR WILL TAKE? I DO T WANT ME CLIENTS TO BE UNSAFE IN MY VEHICLE. THANK YOU
NHTSA complaint #11014643 — an unverified report by a vehicle owner.
Chattanooga, TN
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF CHATTANOOGA AND LEXUS OF NASHVILLE. BOTH DEALERS STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WERE IN ZONE A. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11005167 — an unverified report by a vehicle owner.
ST Cloud, FL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10981344 — an unverified report by a vehicle owner.
Encinitas, CA
AIR BAGS
TAKATA RECALL-I WAS NOTIFIED OF THE TAKATA RECALL ON MY IS 250 YEAR 2010 BACK IN JULY. I CONTACTED THE DEALER THE SAME DAY AND WAS PUT ON A WAITING LIST. I FOLLOWED UP WITH THEM MULTIPLE TIMES TO SEE WHEN THE PARTS WOULD BE IN INVENTORY AND THEY KEPT SAYING SOON. DID NOT APOLOGIZE FOR ANY INCONVENIENCES AT ANY TIME. THIS RECALL HAS ALSO BEEN REPORTED TO MY INSURANCE COMPANY THEREFORE LIMITING THE 100% USE OF MY CAR. I WAS CONTACTED MONDAY MARCH 20, 2017 (9 MONTHS LATER) THAT FINALLY THE PARTS HAVE ARRIVED. THIS IS TERRIBLE CONSUMER SATISFACTION AND CONSUMER QUALITY. BASICALLY I PURCHASED A 4 PASSENGER CAR, TO ONLY REALLY ONLY HAVE 3 PASSENGERS FOR ALMOST A YEAR. I USED TO BE PART OF A CARPOOL AND NO LONGER CAN WHICH ADDS MORE MILEAGE TO MY CAR. I WAS NEVER OFFERED A LOANER CAR FROM THE DEALER AND WAS TOLD THAT THE PARTS HAD TO BE MANUFACTURED WHICH WAS WHY IT TOOK OVER 6 MONTHS. I WOULD LOVE TO BE PART OF ANY CLASS ACTION LAWSUIT OR CONTACTED FOR MORE INFORMATION IF NEEDED ABOUT HOW THIS HAS AFFECTED DAY TO DAY ACTIVITIES.
NHTSA complaint #10967737 — an unverified report by a vehicle owner.
SAN Francisco, AP
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10966599 — an unverified report by a vehicle owner.
Yorba Linda, CA
AIR BAGS
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10965757 — an unverified report by a vehicle owner.
at 125,000 milesDallas, TX
AIR BAGS
TAKATA RECALL - THIS RECALL WAS ISSUED IN MAY 2016 AND NOW, 9 MONTHS LATER, THERE IS STILL NO REMEDY AVAILABLE.
NHTSA complaint #10956659 — an unverified report by a vehicle owner.
Brea, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10954505 — an unverified report by a vehicle owner.
Altamonte Springs, FL
AIR BAGS
2010 LEXUS IS 250. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. RECALL # 16V340000 *SMD
NHTSA complaint #10947188 — an unverified report by a vehicle owner.
Fayetteville, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. ...UPDATED 03/13/17
NHTSA complaint #10947298 — an unverified report by a vehicle owner.
at 40,000 milesSAN Diego, CA
AIR BAGS
TAKATA RECALL: RECALL BEGAN MAY 23,2016. LEXUS HAS NOT FIXED MY CAR AND IT IS NOW JAN 20, 2017. EIGHT MONTHS IS ENTIRELY TOO LONG TO STILL BE DETERMINING THE SOLUTION. THE SAFECAR.GOV SITE STATES THAT SOME CARS HAVE BEEN FIXED. I AM IN THE FIRST PHASE OF RECALLS, YET STILL DON'T HAVE A CAR THAT I CAN DRIVE!!
NHTSA complaint #10946713 — an unverified report by a vehicle owner.
at 65,000 milesLebanon, OH
AIR BAGS
LEXUS ALERTED ME IN WRITING MAY, 2016 AS TO THE PROBLEM WITH THE PASSENGER AIR BAG. THEIR SOLUTION IS TO NOT HAVE ANYONE IN PASSENGER SEAT. IT HAS NOW BEEN 8 MONTHS AND THERE STILL IS NO REPLACEMENT.
NHTSA complaint #10944428 — an unverified report by a vehicle owner.
at 72,000 milesSaint Charles, ILCrash
SERVICE BRAKES
THE BRAKES SEEMED TO NEED MORE AND MORE PEDDLE PRESSURE TO STOP THE CAR. IT GOT SO BAD I COULDN'T DRIVE THE CAR CAR SAFELY. I WENT TO HAVE THE BRAKES REPLACED AND THE REAR CALIPERS WERE FROZEN. THE SLIDER PIN ON THE BOTTOM OF BOTH CALIPERS IS LOCKED SOLID.
NHTSA complaint #10943791 — an unverified report by a vehicle owner.
St.petersburg, FL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD NOT HAVE A SOLUTION FOR YEARS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10928855 — an unverified report by a vehicle owner.
Bonita Springs, FL
AIR BAGS
TAKATA RECALL-OUR RECALL NOTICE IS 6 MONTHS OLD AND STILL NO PARTS RECALL STATES "RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE PASSENGER SEAT" DO NOT FEEL SAFE WITH CAR SO I DON'T USE IT CAN I GET RELIEF EITHER A FIX OR USE OF A CAR?
NHTSA complaint #10926192 — an unverified report by a vehicle owner.
Naples, FL
AIR BAGS
TAKATA RECALL WHEN WILL THIS BE RESOLVED, IT HAS BEEN 6 MONTHS SINCE MY NOTICE? IT IS NOT ROCKET SCIENCE SINCE OTHER INFLATORS ARE WORKING.
NHTSA complaint #10925735 — an unverified report by a vehicle owner.
Fort Walton Beach, FL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10906199 — an unverified report by a vehicle owner.
West Minster, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/18/16*LJ
NHTSA complaint #10904702 — an unverified report by a vehicle owner.