Owners have filed 27 complaints
about the 2012 Lexus IS 250 with NHTSA between 2015 and 2022.
The largest single group is the airbags.
Across this model's run it ranks 7 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 13
Against the median year of the Lexus IS 250. 50 means typical for this
model; 100 means roughly double.
Severity — 100
51.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 90
53% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
315.8%
10,000 – 24,999 miles
736.8%
25,000 – 49,999 miles
210.5%
50,000 – 74,999 miles
315.8%
75,000 – 99,999 miles
15.3%
100,000 – 149,999 miles
315.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2015peak 3Aug 2022
NHTSA investigations into the 2012 Lexus IS 250
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2012 Lexus IS 250
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V741000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V005000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
17V006000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever reg
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
13V030000
VISIBILITY/WIPER
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of heavy snow, one or both of the wipers may become inoperative.
Risk: Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 2019008376,282 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator or airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201303116,756 units in Canada
Visual System
On certain vehicles, the wiper arm securing nuts could have been insufficiently tightened during assembly. If the movement of the wipers is restricted by an external load, such as heavy snow on the windshield, the wiper arms could slip and one or both wipers could become inoperative. If this occurs, driver visibility could be reduced, which could increase the risk of a crash causing injury and/or property damage. Correction: Dealers will clean the mating surface of the wiper arm and motor shaft and install improved wiper arm nuts.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 1 milesHutto, TXCrash1 injured
AIR BAGS
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
at 1 milesHutto, TXCrash1 injured
STRUCTURE:BODY
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
at 1 milesHutto, TXCrash1 injured
ENGINE
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
ELECTRICAL SYSTEM
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
ENGINE
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
SERVICE BRAKES
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 137,000 milesGlen Burnie, MD
ELECTRICAL SYSTEM
The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.
NHTSA complaint #11478126 — an unverified report by a vehicle owner.
at 137,000 milesGlen Burnie, MD
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.
NHTSA complaint #11478126 — an unverified report by a vehicle owner.
at 137,000 milesGlen Burnie, MD
SERVICE BRAKES
The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.
NHTSA complaint #11478126 — an unverified report by a vehicle owner.
at 1 milesHutto, TXCrash1 injured
AIR BAGS
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
at 1 milesHutto, TXCrash1 injured
STRUCTURE:BODY
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
at 1 milesHutto, TXCrash1 injured
ENGINE
TAKATABRANTAKATA RECALL MY VEHICLE WAS REAR ENDED AT 34 TO 50 MILES AN HOUR. THE VEHICLE BEHIND ME IMPACTED ME SO HARD THAT IT PUSHED ME INTO THE VEHICLE IN FRONT OF ME AND IN TURN SHE HIT THE VEHICLE IN FRONT OF HER. THERE WAS DAMAGED TO THE FRONT AND SIDE PANELS OF MY CAR AS WELL. THE AIR BAGS FAILED TO DEPLOY. I SUSTAINED AND SUFFERED INJURIES. THIS OCCURRED ON A BUSY CITY STREET WHILE AT A TRAFFIC LIGHT.
NHTSA complaint #11234294 — an unverified report by a vehicle owner.
Huntsville, TX
ELECTRICAL SYSTEM
DOOR LOCKS NOT WORKING PROPERLY. BOTH FRONT DOOR ACTUATORS NEED TO BE REPLACED WHICH WE WERE TOLD IS A VERY COMMON PROBLEM WITH THIS MODEL. THIS HAS BEEN UNSAFE FOR OUR TEENAGE DRIVER HAVING TO CRAWL THROUGH BACK DOORS TO UNLOCK HER VEHICLE ESPECIALLY AT NIGHT.
NHTSA complaint #11208972 — an unverified report by a vehicle owner.
at 80,000 milesJacksonville, FL
STRUCTURE:BODY
DASHBOARD COMING APART CLUE SEEPING THEY DASHBOARD STICKY
NHTSA complaint #11152901 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
ELECTRICAL SYSTEM
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
ENGINE
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
at 70,000 milesBrookside, NJCrash
SERVICE BRAKES
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
NHTSA complaint #11122773 — an unverified report by a vehicle owner.
at 15,000 milesFrisco, TX
ELECTRICAL SYSTEM
THIS IS THE THIRD LEXUS I HAVE HAD THAT THE AUTOMATIC DOOR LOCKS DON'T WORK. ALL 4 ACTUATORS ARE BAD AFTER I EVEN HAD ONE REPLACED. I HAVE HAD THIS HAPPEN I ALL THREE LEXUS' THAT I HAVE OWNED. I HAVE TALKED TO LEXUS ABOUT THIS AND THE SERVICE PEOPLE SAY THAT THEY SEE MORE THAN THEY SHOULD GO. BAD BOY. LEXUS/TOYOTA DOES NOT THINK IT'S A PROBLEM. THIS BECOMES A SAFETY HAZARD LOCKING THE DOORS MANUALLY AND HAVING TO OPEN ONE DOOR WITH A KEY AND REACH AROUND AND OPEN THE OTHERS AS NEEDED. SPECIALLY WITH ALL THE CRIME AROUND US. I WOULD LIKE TO SEE EITHER TOYOTA OR LEXUS STEP UP AND ADMIT THEY HAVE A PROBLEM AND FIX THEM.
NHTSA complaint #11104861 — an unverified report by a vehicle owner.
SAN Diego, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS SAN DIEGO AT (858) 268-8000 AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11052965 — an unverified report by a vehicle owner.
at 40,000 milesMelbourne, FL
AIR BAGS
TAKATA RECALL- RECEIVED A RECALL IN MARCH 2017 - STILL WAITING FOR A FIX (8/14/2017). UNABLE TO DRIVE FOR FEAR OF INJURIES.
NHTSA complaint #11015123 — an unverified report by a vehicle owner.
Leeds, AL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LEXUS DEALER ON GRANT MILL RD IN BIRMINGHAM, AL WHO STATED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11014699 — an unverified report by a vehicle owner.
Lakeland, FL
AIR BAGS
TAKATA RECALL. I RECEIVED NOTIFICATION FIVE MONTHS AGO ABOUT THIS RECALL.I CONTACTED THE DEALER SHIP ABOUT ONE MONTH AGO THEY TOLD ME THEY DIDN'T HAVE THE PART YET. I CALLED THE DEALERSHIP TODAY AND THEY TOLD ME THEY WONT HAVE THE PART FOR AT LEAST TWO MORE MONTHS. IN THE MEANTIME I AM CONCERNED IN USING MY CAR WITH THIS PROBLEM. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11011984 — an unverified report by a vehicle owner.
Fresno, CA
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10993533 — an unverified report by a vehicle owner.
Berkeley, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10965943 — an unverified report by a vehicle owner.
Katy, TX
AIR BAGS
TAKATA RECALL: I RECEIVED A RECALL LETTER FROM LEXUS ON MARCH 7 FOR THE AIRBAG RECALL. NO FIX WAS PROVIDED AND WHEN I CALLED THEY DID NOT KNOW IF IT WOULD BE 1 MONTH OR 6 MONTHS UNTIL A FIX WAS AVAILABLE. THEIR SOLUTION WAS " DO NOT DRIVE THE CAR WITH A PASSENGER IN THE FRONT SEAT". THIS IS A STUPID AND UNACCEPTABLE RESPONSE. THIS TAKATA AIRBAG RECALL HAS BEEN OUT FOR SEVERAL YEARS AND SOMEONE IN TOYOTA/LEXUS HAS KNOW ABOUT IT? SOMEONE HAS BEEN COVERING UP THE MESS AT LEXUS? THIS BORDERS ON FRAUD AND AS A MINIMUM SOMEONE HIGH IN THEIR ORGANIZATION HAS LIED TO KEEP THIS UNDER COVER FOR THIS LONG. NOT DRIVING THE VEHICLE IS NOT AN OPTION. I HAVE PURCHASE 3 LEXUS IN THE PAST BUT THIS WAS MY LAST.
NHTSA complaint #10959943 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10959664 — an unverified report by a vehicle owner.
at 48,000 milesEvanston, ILCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 2 MPH, ANOTHER VEHICLE RAN THE TRAFFIC LIGHT AND CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED AND MEDICAL ATTENTION WAS REQUIRED. THE DAMAGE TO THE VEHICLE HAD NOT BEEN DETERMINED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #10938525 — an unverified report by a vehicle owner.
at 22,700 milesMclean, VACrash
SEAT BELTS
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
NHTSA complaint #10760099 — an unverified report by a vehicle owner.
at 22,700 milesMclean, VACrash
VEHICLE SPEED CONTROL
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
NHTSA complaint #10760099 — an unverified report by a vehicle owner.
at 22,700 milesMclean, VACrash
STRUCTURE:BODY
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
NHTSA complaint #10760099 — an unverified report by a vehicle owner.
at 17,000 milesGlen Cove, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT STATED WHEN ATTEMPTING TO SHIFT INTO REVERSE AND ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AND THE CONTACT HAD TO SHIFT INTO PARK. THE FAILURE OCCURRED MORE THAN ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE CONSUMER STATED WHEN SHE STEPPED ON THE BRAKE TO START THE VEHICLE AND PUT THE GEAR IN REVERSE, THE VEHICLE LURCHED BACKWARDS AS SHE LIFTED HER FOOT OFF THE BRAKE. SHE WAS UNABLE TO STOP THE VEHICLE WITH THE BRAKE. SHE THREW THE VEHICLE INTO PARK AND TURNED IT OFF. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY KEPT IT OVERNIGHT AND RAN PERFORMANCE CHECKS. THEY DID NOT FIND ANYTHING WRONG AND SAID IT COULD HAVE BEEN THE WEATHER MAT THAT WAS ON TOP OF THE LEXUS CARPET MAT. THE CONSUMER PAID FOR THE REPAIRS, BUT DID NOT STATE WHAT THEY WERE. THE CONSUMER STATED IT WAS THE SECOND TIME, SHE EXPERIENCED SUDDEN ACCELERATION. UPDATED 09/17/15
NHTSA complaint #10681130 — an unverified report by a vehicle owner.