63 of the 938 complaints filed about the Lexus IS 250 are about the glass, mirrors and wipers — 7% of everything owners reported. The worst model year for it is 2006.
63
Complaints
7%
Share of all complaints
0
Crashes
0
Fires
VISIBILITY/WIPER
Headlights are not sealed properly and moisture in the air rusts the lightbulb and they have to replace the whole headlamp!
NHTSA complaint #11433333 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
DASHBOARD IS MELTING AND STICKY. CAUSING A RIDICULOUS GLARE FROM SUNLIGHT AND HEADLIGHTS. CONTACTED LEXUS DEALERSHIP; THEY STATED THERE IS A RECALL FOR THIS BUT THEY COULDN'T HELP ME I WOULD NEED TO CALL LEXUS THEMSELVES. CALLED LEXUS PROVIDED MY VIN AND OTHER INFORMATION. THEY TOLD ME MY VIN WAS NOT PART OF THE RECALL AND I WOULD BE RESPONSIBLE FOR ALL REPAIRS MYSELF.
NHTSA complaint #11229793 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
THE REAR VIEW MIRROR HAS BLACK LINES ON IT, WHICH INDICATES THE COATING BEHIND THE MIRROR IS DETERIORATING IN SOME WAY. I LOOKED UP THE ISSUE NOW AND REALIZED THIS IS A MORE WIDESPREAD ISSUE. SOME CUSTOMERS ONLINE HAVE INDICATED IT'S HARD TO SEE ANYTHING USING THE REAR VIEW CAMERA, THOU MY REAR VIEW HAS NOT GO TO THAT POINT.
NHTSA complaint #11191279 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I CANT SEE IM BLINDED BY THE DASH BOARD ITS MELTING THE CLARE FROM THE SUN IS BLINDING ON THE DASH MELTED PLASTIC
NHTSA complaint #11184388 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
THE LEFT AND RIGHT SIDE MIRRORS HAVE BECOME LOOSE AND FREELY MOVE FORWARD AND BACKWARD. I HAVE TO USE HEAVY DUTY CLOTH TAPE TO PERMANENTLY SECURE THEM IN THE REAR FACING ORIENTATION. I FOUND A YOUTUBE VIDEO WHICH DISCLOSES THE MECHANICAL DEFECT THAT NEEDS TO BE CORRECTED. THIS IS A SAFETY HAZARD IF THE MIRRORS WERE NOT HELD STEADY IN THE REAR FACING ORIENTATION AND THIS MECHANICAL DEFECT SHOULD NOT OCCUR.
NHTSA complaint #11132251 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
LEXUS HAS A WIDE KNOW ISSUE WITH MELTING DASHBOARDS AND DOOR PANELS. MY DASHBOARD IS MELTING. IT CREATES A GLARE WHEN DRIVING, IT HOUSES CRITICAL ELECTRICAL COMPONENTS THAT CAN POSE A HUGE SAFETY HAZARD. I DRIVE THIS CAR DAILY AND FREQUENTLY TRANSPORT PASSENGERS SUCH AS FAMILY AND FRIENDS. LEXUS REFUSES TO DO ANYTHING ABOUT IT. CAR INTERIOR REPAIR SHOPS HAVE NO SOLUTION TO THIS PROBLEM. LEXUS ACKNOWLEDGES THAT THIS PROBLEM IS WIDESPREAD BUT IS NOT DOING ANYTHING TO PREVENT TRAGEDY FROM OCCURRING. THE CONDITION CONTINUES TO GET WORSE TO THE POINT THAT MECHANICS ARE REFUSING TO WORK ON ANYTHING THAT REQUIRES HAVE TO LAY HANDS ON THE DASHBOARD BECAUSE IT IS LITERALLY MELTING AND FALLING APART. THEY DON'T WANT TO BE HELD RESPONSIBLE FOR ANY FURTHER DAMAGE. THIS POSES ANOTHER SAFETY RISK AS I CAN NOT FIX ANY PROBLEMS BEHIND THE DASHBOARD AT ALL IF MECHANICS ARE REFUSING TO DO WORK ON IT. I HAVE EXHAUSTED ALL SEARCH EFFORTS LOOKING FOR A SOLUTION. I AM GENUINELY CONCERNED ABOUT MY SAFETY AND OTHERS. LEXUS HAS MANUFACTURED THOUSANDS UPON THOUSANDS OF THESE VEHICLES AND THEY CONTINUE TO BE DRIVEN ON THE PUBLIC ROADS. PLEASE HELP.
NHTSA complaint #11123430 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I HAVE A LEXUS IS 250 2007, THE DASHBOARD MATERIAL IS LOW GRADE AND UNSAFE, FOR VISIBILITY WHILE DRIVING IN DAY HOURS. WHEN I WAS NOTIFIED BY A FRIEND THAT THE LEXUS ORGANIZATION HAVE MADE A RECALL ON THE ALL THE LEXUS CARS SUCH AS MINE, I CALLED THE DEALERSHIP IN MY CITY HOUSTON TX AND THEY DID NOT HELP ME, AND THEY SAID THE RECALL DON'T EXIST.
NHTSA complaint #11122804 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
DEFECTIVE LCD/TOUCH SCREEN. WHILE DRIVING IN THE RAIN, THE TOUCHSCREEN DIGITIZER FAILED ON MY CAR. THE WINDOWS STARTED TO FOG UP AND I REALIZED SINCE THE TOUCHSCREEN FAILED, I HAD NO WAY TO DEFOG MY WINDSHIELD AND OTHER WINDOWS. BECAUSE I AM ONLY ABLE TO ACCESS THE FAN CONTROLS FOR BOTH HEAT AND AC, VIA THE TOUCHSCREEN. SO I HAD TO PULL OVER ON THE SPARSE EMERGENCY PULLOVERS ON I66-VA SEVERAL TIMES TO MANUALLY WIPE MY WINDOWS SO I COULD SEE. THIS HAPPENED AT THE WORST TIME BECAUSE IT WAS DURING RUSH-HOUR, IN A DOWNPOUR. THIS CREATED A VERY DANGEROUS SITUATION FOR ME AND OTHER DRIVERS AS VISIBILITY WAS POOR DURING THE DOWNPOUR. I HAVE RESEARCHED THIS ON SEVERAL LEXUS/TOYOTA SITES AND THE WIRING OF LCD/TOUCHSCREEN DIGITIZER APPEARS TO BE A COMMON DEFECT AND FAILS REGULARLY. I AM SURPRISED THAT SUCH A LIFE - SAFETY FEATURE WOULD BE DEPENDANT ON A FAILURE PRONE SYSTEM.
NHTSA complaint #11099526 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WAS A FUEL PRESSURE SENSOR; HOWEVER, IT WAS NOT INCLUDED IN THE NHTSA CAMPAIGN UMBER: 14V647000 FUEL SYSTEM, GASOLINE) RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED AT THE DEALER AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #11081043 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
MY DASHBOARD IS MELTING AND IT'S HARD TO SEE WHEN DRIVING BECAUSE OF THE SUN REFLEXT
NHTSA complaint #11048425 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
MELTING DASHBOARD RECALL. I HAVE A 2009 LEXUS IS 250 MELTING CHIPPED DASHBOARD AND DOORS. IT'S VERY HARD TO SEE WHILE DRIVING DUE TO THE FACT THAT THE DASHBOARD CAUSES A GLARE IN THE WINDOW. ALSO THE SMELL OF MELTING PLASTIC DASH IS SICKENING. I HAVE RECENTLY TAKEN MY CAR TO A LEXUS DEALERSHIP TO HAVE SEWELL REPLACE THE AIRBAGS EVERY SINCE THEN MY NAVIGATION SYSTEM HAS BEEN MAKING WEIRD NOISES AND NOW IT'S COMPLETELY NOT WORKING BLACK SCREEN AND THE BUTTONS ON THE SIDE IS NOT WORKING. TO MAKE MATTERS WORSE MY AC IS ON AND I CAN'T TURN OFF BECAUSE OF THE BUTTONS ARE NOT WORKING. VERY FRUSTRATING AND I'M FREEZING.
NHTSA complaint #11022479 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
DASH HAS STARTED TO GET STICKEY AND SHINEY WHICH REFLECTS OFF THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE THE ROAD IN FRONT OF THE AUTOMOBILE , THIS IS ESPECIALLY DANGERIOUS IN SUNLIGHT OR BRIGHT STREETLIGHT THIS CONDITION HAS PROGRESSIVELY WORSE OVER TIME!
NHTSA complaint #11022228 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
REAR VIEW MIRROR ON MY 2006 IS250 LEXUS HAS "STREAKS AND SPLOTCHES" WHICH CREATE BLIND SPOTS - A SERIOUS SAFETY ISSUE. THE DEALER STATED THAT IT OUR VEHICLE WAS NO LONGER UNDER WARRANTY, BUT ADMITTED THAT IT IS A COMMON PROBLEM. A QUICK SEARCH ON THE INTERNET CONFIRMS THAT THIS IS A COMMON COMPLAINT. REPLACING THE MIRROR AT A DEALERSHIP IS EXPENSIVE, AND GIVEN THAT IT IS LIKELY A MANUFACTURING DEFECT, THERE SHOULD BE A RECALL AND REMEDY. PLEASE INVESTIGATE.
NHTSA complaint #10946540 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
POCA VISIBILIDAD
NHTSA complaint #10927157 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
REAR VIEW MIRROR FOGGY
NHTSA complaint #10916694 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I SHOULD BE GIVEN THE VALUE OF THE REPLACEMENT PARTS DRIVING A UNSAFE VEHICLE WITH SO MANY DEFECTS I HAVE CONTACTED IM INSURANCE COMPANY AND WAS TOLD TO CONTACT LEXUS HA I'VE TRIED THAT BEFORE BUT I'VE PAID FOR A VEHICLE THAT MELTED ON ME AND MY DISABLED CHILD FOR YEARS THIS IS WRONG ON SO MANY LEVELS AND THE LATEST AIRBAG RECALL BUT TO LEXUS I AM JUST ANOTHER NUMBER SO DO I CONTACT A ATTORNEY FOR WHAT'S RIGHTFULLY OWED TO ME BY LEXUS ? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10904237 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
APPROXIMATELY 2 YEARS AGO MY ENTIRE DASH BOARD AND SIDE PANELS STARTED TO MELT. I HAVE CONTACTED LEXUS AND THEY CONTINUE TO SAY THEY ARE WAITING ON THE MANUFACTURER FOR PARTS. I LIVE IN MARRERO LOUISIANA WITH EXTREMELY HIGH HUMIDITY AND TEMPERATURES. THIS HAS BEEN A SAFETY HAZARD. WHEN THE SUN HITS MY WINDSHIELD, THE GLARE FROM HITTING THE MELTED DASH COMPLETELY BLINDS ME. I HAVE TO LEAN TO THE RIGHT SIDE JUST TO SEE OUT OF MY WINDSHIELD. IT IS MELTED TO THE POINT OF IT BEING UNTOUCHABLE WITHOUT GETTING STICKY GLUE ON YOUR HANDS. ANYTHING THAT RUBS AGAINST THE SIDE DOOR PANELS CREATES GROOVES AND MARKS BECAUSE IT'S LIKE CLAY. NOW THERES A RECALL WITH THE TAKATA INFLATORS IN THE FRONT PASSENGER AIRBAG WHICH REALLY CONCERNS ME BECAUSE ITS AFFECTED BY HIGH TEMPERATURES AND HUMIDITY CAUSES DEGRADING OF THE PART. SINCE MY DASH BOARD IS COMPLETELY MELTED TO THE CONSISTENCY OF HOT GLUE, I CAN'T IMAGINE THAT HELPS WITH MY AIRBAG SITUATION EITHER. I HAVE BEEN CONTACTING LEXUS FOR THE PAST 2 YEARS WITH NO LUCK. IF I SHOULD HAVE AN ACCIDENT DUE TO THE DASH GLARE, I WILL EXPECT TO HAVE THE PRODUCTION COMPANY HELD ACCOUNTABLE. ANY HELP YOU CAN OFFER WITH GETTING THIS MESSAGE ACROSS TO ANYONE AT THIS POINT WOULD BE GREATLY APPRECIATED. THANKS.
NHTSA complaint #10885764 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
THE DASHBOARD OVER THE INSTRUMENT PANEL AND THE FRONT AND REAR SIDE DOOR PANELS ARE MELTING,CRACKING AND DETERIORATING WHICH CAUSES DENTS IN THE MATERIAL TO THE TOUCH. ALL OF THE MATERIAL IS DISCOLORED AND STICKY OR MELTING. THIS NEEDS TO BE REPLACED IMMEDIATELY AND A RECALL NEEDS TO BE DICTATED BY THE NHTSA ASAP. LEXUS NOTIFIED ME OF THE PROBLEM ALMOST A YEAR AGO, AND WHEN I CALLED THEY TOLD ME IT WOULD TAKE ANOTHER 9 TO 10 MONTHS BEFORE THEY COULD REPLACE THE DASHBOARD AND SIDE DOOR PANELS. SO, IT WOULD BE OVER A 1 OR MORE YEARS SINCE THE ORIGINAL LEXUS NOTICE THAT THEY MAYBE CAN FIX THE PROBLEM. THIS IS UNACCEPTABLE AND THIS IS WHY THE NHTSA NEEDS TO DEMAND LEXUS INITIATES A OFFICIAL RECALL FOR THE AFFECTED VEHICLES WITH THE MELTING DASHBOARD AND SIDE DOOR PANEL ISSUES
NHTSA complaint #10881576 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
IS 250 DASH HAS MELTED AND CREATES HARSH GLARE AND REFLECTS INTO THE WINDSHIELD BLOCKING THE VIEW OUT THE FRONT (SEE THE ATTACHED PICTURE IN WHICH THE GOOEY SURFACE OF THE DASH IS BLOCKING THE VIEW OF OTHER VEHICLES ON THE ROAD) WHEN DRIVING EAST OR WEST TOWARDS THE SUN MAKING IT DANGEROUS TO DRIVE. THE PROBLEM IS WORST ON HOT DAYS WHEN THE DASH BECOMES MORE TACKY, GOOEY, AND REFLECTIVE. THE DASH ALSO SEEMS TO OFF GAS AND CREATE A HAZE THAT BUILDS ON THE WINDSHIELD. TOYOTA IS REPLACING SOME OFF THE DASHES AND INTERIORS THROUGH A "WARRANTY ENHANCEMENT" BUT WILL NOT REPLACE MINE BECAUSE THE VEHICLE HAS BEEN IN A WRECK, HAD AN INSURANCE CLAIM, AND BEEN REPAIRED. THIS VOIDS THEIR "ENHANCEMENT". THE ISSUE IS PRESENT ON MANY LEXUS VEHICLES, THOUGH AND CAN BE A HAZARD. THEY WILL NOT FIX MY VEHICLE BECAUSE THIS ISSUE IS NOT YET A RECALL. I AM WORRIED ABOUT NOT BEING ABLE TO SEE OUT OF THE VEHICLE WELL.
NHTSA complaint #10875912 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARRANTY. PLEASE HELP THIS IS VERY ANNOYING THAT THEY DONT CARE.
NHTSA complaint #10864073 — an unverified report by a vehicle owner.