Owners have filed 43 complaints
about the 2008 Lexus IS 350 with NHTSA between 2009 and 2019.
The largest single group is the airbags.
Across this model's run it ranks 2 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 42
Against the median year of the Lexus IS 350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
30.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 55
32% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
25.9%
1,000 – 9,999 miles
38.8%
10,000 – 24,999 miles
38.8%
25,000 – 49,999 miles
823.5%
50,000 – 74,999 miles
617.6%
75,000 – 99,999 miles
617.6%
100,000 – 149,999 miles
25.9%
150,000+ miles
411.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2009peak 4May 2019
NHTSA investigations into the 2008 Lexus IS 350
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2008 Lexus IS 350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V741000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
18V432000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2007-2011 Lexus GS350 and GS450h, 2006-2013 Lexus IS350 and 2010-2014 Lexus IS350C vehicles, equipped with 3.5L V6 2GR-FSE gasoline engines. The diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
17V006000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever reg
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V340000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever register
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
14V647000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2007-2010 Lexus LS vehicles manufactured May 9, 2006, to July 20, 2010, 2006-2011 Lexus GS vehicles manufactured January 6, 2005, to September 10, 2010, and 2006-2011 Lexus IS vehicles manufactured August 30, 2005, to September 10, 2010. Due to anti-corrosion plating remnants, fuel may leak from where the fuel pressure sensor is attached to the fuel delivery pipe.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
13V395000
ENGINE
Toyota is recalling certain model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; and model year 2006-2011 Lexus IS350 vehicles manufactured May 27, 2005, through July 13, 2011; and model year 2010-2011 Lexus IS350c vehicles manufactured November 25, 2009, through July 19, 2011. These vehicles, equipped with the 2GR-FSE engine, use bolts to secure the housing and sprocket of the Variable-Valve Timing (VVT) system gear assembly. These bolts could become loose due to abnormal impacts generated within the gear assembly immediately after a cold start-up.
Risk: The loose bolts could cause the VVT gear housing and sprocket to separate and result in the engine stopping while the vehicle is being driven, increasing the risk of a crash.
13V030000
VISIBILITY/WIPER
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of heavy snow, one or both of the wipers may become inoperative.
Risk: Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.
10V309000
ENGINE AND ENGINE COOLING:ENGINE
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2008 LEXUS PASSENGER CARS MANUFACTURED FROM AUGUST 26, 2005 THROUGH AUGUST 4, 2008. MICRO-FOREIGN OBJECTS IN THE MATERIAL OF THE VALVE SPRING MAY DEGRADE THE STRENGTH OF THE VALVE SPRING, POSSIBLY CAUSING THE SPRING TO BREAK.
Risk: THE ENGINE COULD FAIL AND STOP SUDDENLY WHILE THE VEHICLE IS IN MOTION, INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2017007130,661 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Depending on the model, dealers will either replace the passenger frontal airbag inflator or airbag assembly. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 201445818,949 units in Canada
Fuel System
On certain vehicles, the fuel delivery pipes in the engine compartment may have been produced with particles from the anti-corrosion plating on the gasket seating surface where the fuel pressure sensor is installed. This could affect the sealing properties of the gasket seated between the pressure sensor and the pipe, potentially resulting in a fuel leak. A fuel leak in the presence of an ignition source could result in a fire causing injury and/or property damage. Correction: Dealers will replace the gasket and repair the gasket seating surface.
Recall 20132973,922 units in Canada
Engine
On certain vehicles, the bolts used to secure the housing and sprocket of the intake-side Variable-Valve Timing (VVT) gear assembly could loosen. If this occurs, the VVT gear will not control the intake valves correctly. In some instances, the VVT gear housing and sprocket could separate, causing the engine to stall. Engine stalling would result in a loss of vehicle propulsion which, in conjunction with traffic and road conditions, and the driver’s reactions, could increase the risk of a crash causing property damage and/or personal injury. Correction: Dealers will replace the VVT unit with an improved version.
Recall 201303116,756 units in Canada
Visual System
On certain vehicles, the wiper arm securing nuts could have been insufficiently tightened during assembly. If the movement of the wipers is restricted by an external load, such as heavy snow on the windshield, the wiper arms could slip and one or both wipers could become inoperative. If this occurs, driver visibility could be reduced, which could increase the risk of a crash causing injury and/or property damage. Correction: Dealers will clean the mating surface of the wiper arm and motor shaft and install improved wiper arm nuts.
Recall 201103711,773 units in Canada
Fuel System
On certain GS 300, GS 300 AWD, GS 350, IS 250, IS 250 AWD and IS 350 vehicles, the fuel pressure sensor connected to the engine fuel delivery pipe may not have been sufficiently tightened during vehicle assembly. Should the pressure sensor loosen, fuel could leak past a gasket used in the connection between the sensor and pipe, and through the threaded portion of the sensor. Fuel leakage, in the presence of an ignition source, could result in a fire causing property damage and/or personal injury. Correction: Dealers will inspect for fuel leakage from the threaded portion of the fuel pressure sensor. If there are no signs of a fuel leak, the fuel pressure sensor will be tightened to specifications. If a fuel leak is confirmed, the gasket between the sensor and the fuel delivery pipe will be replaced, and the sensor will be tightened.
Recall 20102213,702 units in Canada
Engine
On certain vehicles, the material composition of the engine valve springs may include micro-foreign objects, which may compromise the strength of the valve spring, causing the spring to degrade and break. If a valve springs breaks, abnormal noise and rough engine performance will be noticed and, in the worst case, the engine could fail and stop suddenly while the vehicle is in motion. A sudden engine failure would result in lost propulsion which, in conjunction with traffic, road conditions, and driver's reactions, could increase the risk of a crash causing property damage, personal injury or death. Correction: Dealers will install new valve springs.
Recall 2009290437,445 units in Canada
Other
On certain vehicles, the accelerator pedal may become stuck in the wide open position due to an unsecured or incompatible driver's floor mat. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. Correction: Dealers will reconfigure the shape of the accelerator pedal. Certain models will also have the shape of the floor underneath the accelerator pedal modified and/or a brake override system installed.
Recall 20090158,391 units in Canada
Fuel System
On certain vehicles, the use of selected ethanol fuels may cause the aluminium fuel rails to corrode. This could result in plugged fuel injector(s), causing a rough engine idle and/or the illumination of the engine warning lamp. Corrosion may also cause a pinhole to develop on the fuel rail, which could result in fuel leakage. Fuel leakage, in the presence of an ignition source, could result in a vehicle fire. Correction: Dealers will replace the fuel rails.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 50,000 milesPacific Palisades, CACrash1 injured
SEAT BELTS
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.
NHTSA complaint #11075460 — an unverified report by a vehicle owner.
at 50,000 milesPacific Palisades, CACrash1 injured
AIR BAGS
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.
NHTSA complaint #11075460 — an unverified report by a vehicle owner.
at 93,000 milesWaxhaw, NCCrash
VEHICLE SPEED CONTROL
I WAS PULLING UP TO A RED STOPLIGHT WITH A CAR ALREADY STOPPED AT THE LIGHT. WHILE APPLYING PRESSURE TO THE BRAKES, I REALIZED THE VEHICLE WASN'T BRAKING CORRECTLY. I STARTED APPLYING MORE PRESSURE UNTIL I WAS NEARLY STANDING ON THE BRAKE PEDAL WHEN THE ENGINE STARTING REVVING AS IF I WERE ACCELERATING. WHEN I REALIZED THE CAR WAS NOT GOING TO STOP, I TRIED TO PUT THE CAR IN PARK. LUCKILY, I ONLY TAPPED THE CAR IN FRONT OF ME WHICH STARTLED THE 3 CHILDREN IN THE BACK SEAT OF THAT CAR. WHEN THE DRIVER OF THE OTHER CAR AND I GOT OUT OF OUR CARS, WE COULD SMELL THE BURNING RUBBER. NO DAMAGE TO EITHER CAR, BUT LEERY TO DRIVE THE VEHICLE. HAD THE REAR BRAKE PADS REPLACED DURING LAST VEHICLE SERVICE IN NOVEMBER 2013. CALLED THE DEALERSHIP THIS MORNING AND WAS TOLD NO RECALL OR OTHER INCIDENTS OF THIS NATURE.
NHTSA complaint #10559577 — an unverified report by a vehicle owner.
at 93,000 milesWaxhaw, NCCrash
SERVICE BRAKES, HYDRAULIC
I WAS PULLING UP TO A RED STOPLIGHT WITH A CAR ALREADY STOPPED AT THE LIGHT. WHILE APPLYING PRESSURE TO THE BRAKES, I REALIZED THE VEHICLE WASN'T BRAKING CORRECTLY. I STARTED APPLYING MORE PRESSURE UNTIL I WAS NEARLY STANDING ON THE BRAKE PEDAL WHEN THE ENGINE STARTING REVVING AS IF I WERE ACCELERATING. WHEN I REALIZED THE CAR WAS NOT GOING TO STOP, I TRIED TO PUT THE CAR IN PARK. LUCKILY, I ONLY TAPPED THE CAR IN FRONT OF ME WHICH STARTLED THE 3 CHILDREN IN THE BACK SEAT OF THAT CAR. WHEN THE DRIVER OF THE OTHER CAR AND I GOT OUT OF OUR CARS, WE COULD SMELL THE BURNING RUBBER. NO DAMAGE TO EITHER CAR, BUT LEERY TO DRIVE THE VEHICLE. HAD THE REAR BRAKE PADS REPLACED DURING LAST VEHICLE SERVICE IN NOVEMBER 2013. CALLED THE DEALERSHIP THIS MORNING AND WAS TOLD NO RECALL OR OTHER INCIDENTS OF THIS NATURE.
NHTSA complaint #10559577 — an unverified report by a vehicle owner.
at 19,200 milesBoynton Beach, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS IS350. THE CONTACT WAS DRIVING APPROXIMATELY 0 MPH AND APPLIED THE BRAKES HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE THE FRONT END WAS REPAIRED. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE ACCELERATION MALFUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 19,200. ...UPDATED 04-03-13 *BF UPDATED05/09/2013
NHTSA complaint #10500110 — an unverified report by a vehicle owner.
at 14,283 milesOakland, CACrash
VEHICLE SPEED CONTROL
I AM DRIVING A CAR WHICH HAS ACCELERATED UNINTENTIONALLY THREE TIMES. I WANT LEXUS TO BE RESPONSIBLE AND FIND OUT WHY MY CAR ACCELERATES RANDOMLY AND I WANT THEM TO FIX MY CAR. I ALSO WANT LEXUS TO ADMIT TO THIS SAFETY FLAW. I WISH THAT LEXUS WOULD BE PUNISHED FOR THIS SERIOUS BREACH IN CONCERN FOR PUBLIC SAFETY ALTHOUGH THAT IS NOT MY IMMEDIATE CONCERN. IN JULY OF 2009 THE CAR ACCELERATED WHEN THE BRAKES WERE APPLIED. THE CAR COULD NOT BE STOPPED BY APPLYING THE BRAKES ALONE AND ONLY STOPPED WHEN IT WAS PUT IN NEUTRAL AND HIT THE CAR IN FRONT OF US. LEXUS ATTRIBUTED THIS TO THE DRIVER'S 'BIG FOOT'. IN DECEMBER OF 2009 WHILE LEAVING A PARKING LOT, THE CAR LEAPT ACROSS A SIDEWALK WHILE THE BRAKE WAS DEPRESSED, AND DID NOT STOP UNTIL IT WAS PUT IN NEUTRAL. LEXUS ATTRIBUTED THIS INCIDENT TO A MOVING FLOOR MAT. IN APRIL OF 2010, ONE WEEK AFTER LEXUS INSTALLED A 'BRAKE OVERRIDE OF ACCELERATOR', THE CAR ENGINE ACCELERATED INTO RED RPMS. THE OVERRIDE TOOK PLACE BUT CAR STRAINED AGAINST THE BRAKE AND ONLY STOPPED WHEN IT WAS PUT IN NEUTRAL. LEXUS SAID THE CAR DOESN'T 'REGISTER' THIS OCCURRENCE SO TO LEXUS, APPARENTLY NOTHING HAPPENED. WHEN THE CAR ACCELERATED IN APRIL AFTER LEXUS HAD INSTALLED THE COMPUTER PROGRAM TO CREATE A BRAKE OVERRIDE OF THE ACCELERATOR, A 'FIELD TECHNICIAN CHECKED OUT THE CAR THOROUGHLY '. I ASSUMED THAT THE COMPUTER FIX WOULD ALSO RECORD BRAKE/ACCELERATOR ACTION, BUT THAT WAS OBVIOUSLY NOT BUILT INTO THE MODIFICATION. THE FIELD TECHNICIAN SAID THAT ALL SYSTEMS IN THE CAR WERE FUNCTIONING AND THAT HE DROVE IT FOR 16 MILES AND THERE WERE NO PROBLEMS. THIS ACCELERATION HAS HAPPENED THREE TIMES IN TWO YEARS AND THE CAR HAS 25,000 MILES ON IT. IT IS INCONCEIVABLE TO ME THAT GIVEN THE SERIOUSNESS OF THE PROBLEM, A 16 MILE TEST DRIVE COULD BE CONSIDERED ADEQUATE.
NHTSA complaint #10332179 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 110,252 milesBaltimore, MD
UNKNOWN OR OTHER
SO I BOUGHT THE CAR JUST YESTERDAY AND I SEARCHED THE VIN IN UR WEBSITE AND I SAW THAT THERE IS ONE UNREPAIRED ISSUE AND I'M A LITTLE WORRIED IT COULD CAUSE A SAFETY ISSUE LATER IN THE FUTURE IF I DON'T DO ANYTHING ABOUT IT. THE DEALER WHERE I BOUGHT IT FROM TOLD ME THE CAR WAS GOOD WITH NO ISSUE SO I WAS A LITTLE CONFUSED AFTER SEEING THIS. BELOW I SENT A SCREENSHOT OF THE ISSUE I SAW AND JUST WANT TO KNOW WHAT DO I DO ABOUT IT.
NHTSA complaint #11207999 — an unverified report by a vehicle owner.
at 77,000 milesEugene, OR
AIR BAGS
THERE HAS BEEN AN INTERMITTENT AIRBAG WARNING LIGHT ON MY VEHICLE. WHEN TAKEN TO THE DEALER FOR SERVICE, UNFORTUNATELY THE LIGHT WENT OUT, AND NO CODE WAS CAPTURED. IT WAS RETURNED TO THE DEALER RECENTLY, AND A FAULT CODE WAS RECOGNIZED; A POSSIBLE KNEE AIRBAG ISSUE. WHEN TALKING WITH THE SERVICE WRITER, THEIR TECHNICIANS HAD MENTIONED IT WAS MOST LIKELY A SHORT IN A WIRING HARNESS AT A COST OF $3500 TO REPLACE. I WAS TOLD ALL OF THE AIRBAGS MAY BE INOPERATIVE WITH THE WARNING LIGHT ON, BUT THE DEALERSHIP WAS NOT SURE. A NUMBER OF ONLINE LEXUS BLOGS TALK ABOUT SIMILAR CIRCUMSTANCES AND STRUGGLING WHY A FAULTY (DEFECTIVE) WIRING HARNESS THAT DISABLES ALL AIRBAGS IS NOT A SAFETY RECALL. IT SHOULDN'T HAVE TO BE A FATAL CRASH DUE TO INOPERATIVE AIRBAGS TO WARRANT A RECALL.
NHTSA complaint #11174298 — an unverified report by a vehicle owner.
at 153,000 milesWoodstock, MD
AIR BAGS
AFTER HITTING A HARD BUMP, THE VEHICLE THREW A B1866 CODE INDICATING AN OPEN CIRCUIT ON THE FRONT PASSENGER KNEE AIRBAG. THE CONNECTOR HAS BECOME LOOSE AND AFTER READING OTHER COMPLAINTS ONLINE IT SEEMS TO HAPPEN FREQUENTLY WITH THIS CONNECTOR OR ON THE DRIVER SIDE KNEE AIRBAG CONNECTOR.
NHTSA complaint #11166718 — an unverified report by a vehicle owner.
at 170,000 milesRiegelwood, NC
AIR BAGS
TAKATA RECALL. AFTER LETTING THE LEXUS DEALERSHIP DO THE RECALL ON MY AIRBAGS, I RECEIVED A AIRBAG LIGHT SHORTLY AFTER AND LET THEM KNOW I DIDN'T HAVE THE ISSUE UNTIL AFTER THEY SERVICED THE AIRBAG. THE ISSUE IS STATED THAT THEY MADE THE HARNESS TOO SHORT IN MY YEAR CAR AND LEXUS IS NOT TAKING RESPONSIBILITY FOR THEIR ERROR WHICH IS PUTTING MY LIFE AND MY CHILD'S LIFE IN DANGER IF WE WERE TO GET IN A ACCIDENT WITH MY CAR. THE AIRBAGS ARE DISABLED DUE TO THIS FAULTY HARNESS. WHEN CONTACTING CORPORATE THEY ONLY OFFERED TO HELP WITH $500 OF THE COST WHILE THE DEALERSHIP WANTS $3500 TO FIX. THIS IS ABSOLUTELY RIDICULOUS. WHY SHOULD I HAVE TO PAY FOR A ISSUE THAT LEXUS KNOWS WAS THERE MISTAKE. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY!
NHTSA complaint #11084671 — an unverified report by a vehicle owner.
at 170,000 milesRiegelwood, NC
ELECTRICAL SYSTEM
TAKATA RECALL. AFTER LETTING THE LEXUS DEALERSHIP DO THE RECALL ON MY AIRBAGS, I RECEIVED A AIRBAG LIGHT SHORTLY AFTER AND LET THEM KNOW I DIDN'T HAVE THE ISSUE UNTIL AFTER THEY SERVICED THE AIRBAG. THE ISSUE IS STATED THAT THEY MADE THE HARNESS TOO SHORT IN MY YEAR CAR AND LEXUS IS NOT TAKING RESPONSIBILITY FOR THEIR ERROR WHICH IS PUTTING MY LIFE AND MY CHILD'S LIFE IN DANGER IF WE WERE TO GET IN A ACCIDENT WITH MY CAR. THE AIRBAGS ARE DISABLED DUE TO THIS FAULTY HARNESS. WHEN CONTACTING CORPORATE THEY ONLY OFFERED TO HELP WITH $500 OF THE COST WHILE THE DEALERSHIP WANTS $3500 TO FIX. THIS IS ABSOLUTELY RIDICULOUS. WHY SHOULD I HAVE TO PAY FOR A ISSUE THAT LEXUS KNOWS WAS THERE MISTAKE. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY!
NHTSA complaint #11084671 — an unverified report by a vehicle owner.
at 170,000 milesRiegelwood, NC
AIR BAGS:KNEE BOLSTER
TAKATA RECALL. AFTER LETTING THE LEXUS DEALERSHIP DO THE RECALL ON MY AIRBAGS, I RECEIVED A AIRBAG LIGHT SHORTLY AFTER AND LET THEM KNOW I DIDN'T HAVE THE ISSUE UNTIL AFTER THEY SERVICED THE AIRBAG. THE ISSUE IS STATED THAT THEY MADE THE HARNESS TOO SHORT IN MY YEAR CAR AND LEXUS IS NOT TAKING RESPONSIBILITY FOR THEIR ERROR WHICH IS PUTTING MY LIFE AND MY CHILD'S LIFE IN DANGER IF WE WERE TO GET IN A ACCIDENT WITH MY CAR. THE AIRBAGS ARE DISABLED DUE TO THIS FAULTY HARNESS. WHEN CONTACTING CORPORATE THEY ONLY OFFERED TO HELP WITH $500 OF THE COST WHILE THE DEALERSHIP WANTS $3500 TO FIX. THIS IS ABSOLUTELY RIDICULOUS. WHY SHOULD I HAVE TO PAY FOR A ISSUE THAT LEXUS KNOWS WAS THERE MISTAKE. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY!
NHTSA complaint #11084671 — an unverified report by a vehicle owner.
at 50,000 milesPacific Palisades, CACrash1 injured
SEAT BELTS
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.
NHTSA complaint #11075460 — an unverified report by a vehicle owner.
at 50,000 milesPacific Palisades, CACrash1 injured
AIR BAGS
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.
NHTSA complaint #11075460 — an unverified report by a vehicle owner.
at 104,000 milesDalton, GA
VISIBILITY/WIPER
I HAVE A 2008 LEXUS IS 350 IN WHICH THE INTERIOR REAR VIEW MIRROR HAS BECOME HAZY AND FILLED WITH BLACK LINES LIMITING REAR VISIBILITY. I HAVE READ SEVERAL BLOGS AND BEEN INFORMED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. THIS SEEMS TO BE IN VIOLATION OF THE FOLLOWING SAFETY GUIDELINES, HOWEVER LEXUS DOES NOT FEEL THE NEED TO REPLACE THE MIRROR WITHOUT $1000 OUT OF OWNERS POCKET. < 571.110 571.112 > SUBPART B - FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.111 STANDARD NO. 111; REARVIEW MIRRORS. S1. SCOPE. THIS STANDARD SPECIFIES REQUIREMENTS FOR THE PERFORMANCE AND LOCATION OF REARVIEW MIRRORS. S2. PURPOSE. THE PURPOSE OF THIS STANDARD IS TO REDUCE THE NUMBER OF DEATHS AND INJURIES THAT OCCUR WHEN THE DRIVER OF A MOTOR VEHICLE DOES NOT HAVE A CLEAR AND REASONABLY UNOBSTRUCTED VIEW TO THE REAR.
NHTSA complaint #11053303 — an unverified report by a vehicle owner.
at 75,000 milesBoerne, TX
STEERING
WHILE STATIONARY AND IN MOTION, WHILE TURNING THE STEERING WHEEL, IT PRODUCES A GRINDING NOISE. WHILE DRIVING, THE STEERING HAS THE TENDENCY TO LOCK UP/CREATE RESISTANCE FOR A FEW SECONDS AS A RESULT THE CAR WANDERS INTO ONCOMING TRAFFIC OR INTO THE OTHER LANE/SHOULDER OF THE ROAD UNTIL IT BREAKS FREE WHICH THEN CAUSES THE VEHICLE TO SWERVE OUT OF CONTROL AND I REGAIN CONTROL. I TOOK IT TO A MECHANIC FOR AN ESTIMATE. THE FAULT IDENTIFIED WAS THE ELECTRONIC POWER STEERING MOTOR AND RACK AND PINION SYSTEM WAS NO GOOD. THE CAR HAS BEEN PARKED FOR A YEAR BECAUSE IT IS TOO UNSAFE TO DRIVE.
NHTSA complaint #11002651 — an unverified report by a vehicle owner.
Oxnard, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10945755 — an unverified report by a vehicle owner.
Charleston, SC
AIR BAGS
TAKATA RECALL I WOULD LIKE TO REGISTER A COMPLAINT ABOUT THE LENGTH OF TIME FOR ME TO BE NOTIFIED THAT MY CAR IS AFFECTED BY THIS RECALL ( AUGUST 2016) AND THE FACT THAT THERE IS NO TIME LINE FOR A FIX. THE RECOMMENDED WORK AROUND IS TO NOT HAVE SOMEONE IN THE PASSENGERS SEAT. THIS IS OBVIOUSLY A RIDICULOUS OPTION.
NHTSA complaint #10896224 — an unverified report by a vehicle owner.
Gainesville, GA
AIR BAGS
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10893464 — an unverified report by a vehicle owner.
Selma, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10875230 — an unverified report by a vehicle owner.
Selma, CA
STEERING
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10875230 — an unverified report by a vehicle owner.
Selma, CA
ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10875230 — an unverified report by a vehicle owner.
Austin, TX
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS PRODUCING A STICKY SUBSTANCE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10850890 — an unverified report by a vehicle owner.
at 45,700 milesRIO Linda, CA
AIR BAGS
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,700.
NHTSA complaint #10780137 — an unverified report by a vehicle owner.
at 45,700 milesRIO Linda, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,700.
NHTSA complaint #10780137 — an unverified report by a vehicle owner.
at 56,000 milesFort Walton Beach, FL
STRUCTURE
25% OF MY 2008 LEXUS IS 350 DASH IS MELTING. THE SHINE FROM THE DASH REFLECTS OFF THE WINDSHIELD PRODUCING A SIGNIFICANT GLARE. THIS ISSUE COULD POTENTIALLY CAUSE AN ACCIDENT. THE MATERIAL USED FOR THE DASH AND DOOR PANELS ARE DEFECTIVE AND NOT UP TO PAR FOR LEXUS OR ANY OTHER LUXURY AUTO MAKER. CONTACTED LEXUS CUSTOMER CARE DIRECTLY AND THEY REALIZE THERE'S AN ISSUE BASED ON THE PICS I SENT THEM. THEY OFFERED ME 25% PARTS AND LABOR.THERE IS NO RECALL AT THIS POINT. I BOUGHT THE CAR LAST YEAR, JULY 2013. IT WASN'T EVIDENT THAT THE DASH WAS MELTING UNTIL SUMMER, THIS YEAR. I BOUGHT A SUN SHIELD AND TINTED THE WINDOWS TO LIMIT THE MELTING DASH. THE SUM SHIELD STICKS TO THE DASH NOW.
NHTSA complaint #10640358 — an unverified report by a vehicle owner.
at 39,897 milesNorth Miami, FL
STRUCTURE
RECALL ON DEFECTIVE MATERIALS. STICKY MELTING DASHBOARD AND INSIDE PANELS DETERIORATING WITH EVERY TOUCH. THE DEALER WANTS TO CHARGE ME THE COST OF LABOR TO REPLACE THEIR DEFECTIVE DASHBOARD AND PANELS. THE MELTING/STICKY DASHBOARD CAN BE HAZARD INTERFERING WITH VISIBILITY IN THE FUTURE.
NHTSA complaint #10629681 — an unverified report by a vehicle owner.
at 80,000 milesHouston, TX
STRUCTURE
MELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ROAD VIEW.
NHTSA complaint #10619364 — an unverified report by a vehicle owner.
Stafford, TX
STRUCTURE
MY 2008 LEXUS IS350 DASHBOARD IS MELTING, WHEN THE SUN HIT THE DASHBOARD IT HARD TO SEE WHAT IN FRONT OF THE ROAD. SPOKE WITH THE LEXUS DEALER SERVICE, THEY TOLD ME MY WARRANTY IS EXPIRED SO THEY CANNOT DO ANYTHING.
NHTSA complaint #10619401 — an unverified report by a vehicle owner.
at 80,000 milesHouston, TX
VISIBILITY/WIPER
MELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ROAD VIEW.
NHTSA complaint #10619364 — an unverified report by a vehicle owner.
at 56,000 milesRedwood City, CA
AIR BAGS
DASHBOARD HAS DEVELOPED A STICKY, SHINY APPEARANCE. DEALERSHIP HAS ACKNOWLEDGED THAT THESE MODELS HAVE THIS PROBLEM BUT WILL NOT COVER UNDER WARRANTY. THE SHINY APPEARANCE MAKES IT DIFFICULT TO SEE OUT THE WINDSHIELD IN STRONG SUNLIGHT. I FEEL THIS IS VERY UNSAFE. WILL THE AIRBAG DEPLOY PROPERLY WITH A STICKY SURFACE?
NHTSA complaint #10608231 — an unverified report by a vehicle owner.