40 of the
659 complaints filed about the Lexus RX330
are about the airbag system —
6% of everything owners reported.
The worst model year for it is 2004.
TL* THE CONTACT OWNS A 2010 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE PASSENGER'S SIDE AIR BAG HOUSING. THE DASHBOARD FRACTURE EXPANDED THROUGHOUT THE DASHBOARD AND CAUSED THE FRONT PASSENGER'S AIR BAG OUTLINE TO BE VISIBLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE DASHBOARD REPLACEMENT WARRANTY HAD EXPIRED IN 2018. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE. *BF CARFAX STATES THAT ACCORDING TO THE VIN NUMBER, THE VEHICLE IS ACTUALLY A 2005 LEXUS RX330 NOT A 2010.*AS\
NHTSA complaint #11350449 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HERB CHAMBERS LEXUS OF SHARON (25 PROVIDENCE HWY RTE. 1, SHARON, MA 02067, (506)668-5600, WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS PROVIDED AN ESTIMATE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,427.
NHTSA complaint #11323188 — an unverified report by a vehicle owner.
RECENTLY THERE WAS A POPPING SOUND WHILE THE VEHICLE WAS TURNED ON AND WAS STATIONARY. IT RESULTED IN CRACKS ON THE FRONT PASSENGER SIDE DASHBOARD. I AM SCARED TO DRIVE THE VEHICLE AS I DO NOT KNOW WHAT HAPPENED. IS THERE A LEXUS RECALL FOR THE SAME PROBLEM?
NHTSA complaint #11130853 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE DOOR OF THE CONTACT'S VEHICLE. BOTH THE FRONT DRIVER'S SIDE AND SIDE CURTAIN AIR BAGS DEPLOYED. DUE TO EXCESSIVE FORCE, THE AIR BAGS CAUSED SEVERE INJURIES DURING DEPLOYMENT. A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED, WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/11/17 LJ
NHTSA complaint #10950128 — an unverified report by a vehicle owner.
IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIRBAGS, BUT WITH A CONTINUOUSLY MELTING DASHBOARD WE CAN ONLY IMAGINE THE DAMAGE AND DANGER THAT LURKS UNDERNEATH. THE STEERING HAS GOTTEN PROGRESSIVELY MORE DIFFICULT AS THE DASH CRACKS AND MELTS MORE. THERE ARE MULTIPLE CRACKS THROUGHOUT THE DASH THAT HAVE GOTTEN PROGRESSIVELY WORSE AND INTERFERE WITH THE INTEGRITY OF THE INSIDE OF THE CAR. SOON, THE PARTS ATTACHED TO THE DASH MAY DISASSEMBLE WHILE SHE IS DRIVING, WHICH CAN POTENTIALLY KILL OTHER PASSENGERS ON THE ROAD AND HERSELF. WE REACHED OUT TO LEXUS CORPORATE AND IN MARCH 2016, AFTER MULTIPLE ATTEMPTS TO GO THROUGH THE LOCAL DEALER BOTH HERE AND IN NORTH FLORIDA, LEXUS REFUSES TO FIX HER DASHBOARD AND CONTINUES TO IGNORE OUR PLEAS AND DEMANDS FOR ATTENTION TO THIS MATTER. PLEASE REFER TO ATTACHED PHOTOS.
NHTSA complaint #10934553 — an unverified report by a vehicle owner.
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2005 RX330 LEXUS RECALL ISSUES NOT BE RESOLVED. *SMD THE CONSUMER STATED FIVE YEARS AGO, SHE NOTICED THE DASH AROUND THE PASSENGER AIR BAG WAS BEGINNING TO CRACK AND IMMEDIATELY BROUGHT THE ISSUE TO THE A FRIEND WHO AT THE TIME WAS A SERVICE WRITER FOR A LOCAL AUTOMOTIVE COMPANY. AFTER A FEW INQUIRES, HE WAS ABLE TO DETERMINE THERE HAD BEEN A NUMBER OF COMPLAINS LOGGED FOR EXACTLY THE SAME ISSUE AND LEXUS WAS LOOKING INTO THE PROBLEM. THE CONSUMER CONTACTED LEXUS, AND WAS ASSURED THE ISSUE WAS BEING TAKEN SERIOUSLY AND THAT OWNERS WOULD BE NOTIFIED AS SOON AS THEY MADE A DETERMINATION. THE NOTIFICATION CAME A FEW YEARS LATER AND SADLY, IT STATED THEY WERE AWARE OF THE DEFECTIVE PART BUT, THE CONSUMER HAD TO WAIT FOR AN OFFICIAL NOTICE TO COME IN THE MAIL WITH INSTRUCTIONS AS TO HOW TO PROCEED. THE NOTICE FINALLY ARRIVED AND WHEN THE CONSUMER CONTACTED LEXUS, SHE WAS PUT ON A WAITING LIST. THE CONSUMER STATED IT HAS BEEN ALMOST TWO YEARS AND ALTHOUGH SHE HAS BEEN ASSURED BY LEXUS THAT IT IS NOT A SAFETY ISSUE REGARDLESS OF HOW CLOSE IT IS TO THE AIR BAG THE DASH CONTINUED TO CRACK AND EXTENDED FROM THE PASSENGER SIDE, IN A SPIDER LIKE MANNER, ALL THE WAY TO THE DRIVER'S SIDE AND THE PASSENGER SIDE DASH NEAR THE AIR BAG WAS BEGINNING TO SHOW ORANGE/YELLOW FOAM LAYER WHICH HAD PREVIOUSLY HIDDEN.
NHTSA complaint #10926921 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS DEFECTIVE AND EXHIBITED FRACTURES NEAR THE PASSENGER SIDE AIR BAG AREA. THE DEALER STATED THAT THE MANUFACTURER DID NOT PROVIDE THE REPLACEMENT DASHBOARD; THEREFORE, THEY WERE UNABLE TO PERFORM THE REPLACEMENT. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10926817 — an unverified report by a vehicle owner.
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER WAS RECEIVING THE DASHBOARDS AT THE RATE OF 2 OR 3 A WEEK AS ORIGINALLY PROMISED, IT WOULD BE ANOTHER FULL YEAR OR MORE BEFORE THEY WOULD REPLACE MINE. AT THIS TIME, THE DEALERS ARE RECEIVING NONE AND NO DASHBOARDS ARE BEING REPLACED. THIS IS NOT JUST A COSMETIC ISSUE, IT'S A SEVERE SAFETY HAZARD. IN THE CASE OF MY DASH, WHICH IS COMPLETELY COVERED WITH CRACKS, IF THE AIRBAG IS DEPLOYED AT 200 MPH THOSE SMALL LITTLE PIECES OF PLASTIC WILL SHRED MY FACE AND THE FACES OF ANYONE RIDING WITH ME INTO HAMBURGER. CONSIDERING THE FACT THAT THE TAKATA AIR BAGS CAN BE DEPLOYED EVEN WHEN THERE ISN'T A ACCIDENT, MAKES IT EVEN A BIGGER HAZARD. ENOUGH IS ENOUGH, THE GOVERNMENT NEEDS TO STEP IN AND ISSUE AN OFFICIAL RECALL AND FORCE TOYOTA TO REPLACE THE DASHBOARDS IMMEDIATELY WITHOUT ANY MORE LEGAL STALL TACTICS. THE VEHICLE IS ESSENTIALLY UNDRIVEABLE IN IT'S PRESENT CONDITION. I HAVE HEALTH CONDITIONS THAT PREVENT ME FROM WORKING AT THIS TIME AND NEED THE VEHICLE TO GET TO MY DOCTORS. I COULDN'T AFFORD TO BUY A NEW VEHICLE EVEN IF THIS ONE WAS IN EXCELLENT TRADE-IN VALUE. IT'S BEEN OVER 4 YEARS FOR ME, LONGER FOR OTHERS AND WILL BE MULTIPLE MORE YEARS AT THIS RATE. I NEED A SAFE VEHICLE TO DRIVE, LIKE THE ONE I WAS PROMISED WHEN I PURCHASED THIS ONE.
NHTSA complaint #10925092 — an unverified report by a vehicle owner.
PASSENGER SIDE FRONT AIRBAG AREA JUST ABOVE GLOVE BOX HAD A CRACK AROUND. INITIALLY IT WAS SMALL NOW IT IS KEEP ON DEVELOPING. I CALLED THEIR MAIN CUSTOMER SERVICE OFFICE AT CALIFORNIA. THEY ADVISED ME TO TAKE CAR TO HIGHLAND PARK IN ILLINOIS DEALERSHIP. I REPORTED THEIR AND THEY TOOK PICTURES AND TOLD IN 2 MONTHS THE PARTS WILL ARRIVE. NOW IT IS OVER 6 MONTHS. I CALLED SEVERAL TIMES.THEY SAYS NO PARTS YET. IT IS A SAFETY CONCERN. CONTAC # MR.TEENO TEL.#847-432-1900 AT HIGH LAND PARK, IL. VEHICLE IS OPERATING CONDITION.
NHTSA complaint #10908759 — an unverified report by a vehicle owner.
MY PASSENGER AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEALER AND WAS TOLD IT WOULD BE VERY COSTLY TO EXAMINE AND CORRECT BECAUSE THE PASSENGER SEAT WOULD HAVE TO BE REMOVED, ALSO THE TECHNICIAN TOLD ME THAT MY PASSENGER AIRBAG MAY NOT WORK IF I WERE IN A CRASH. I CAN'T AFFORD THE COST TO REPAIR.
NHTSA complaint #10862534 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE DRIVING 25 MPH, THE VEHICLE SKIDDED ACROSS BLACK ICE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10818432 — an unverified report by a vehicle owner.
MY DASHBOARD HAS BEEN RECALLED AND MINE IS SPLIT AND KEEPS GETTING LARGER ESPECIALLY WHERE THE PASSENGER AIRBAG IS LOCATED. LEXUS TOLD ME IN JULY 2015 THAT THE "DASHBOARDS WILL BE RELEASED AT THE END OF THIS MONTH." THAT DID NOT HAPPEN. THE RESPONSE THAT I RECEIVED AS TO WHETHER MY AIRBAGS WERE TAKATA, LEXUS RESPONDED, "UNFORTUNATELY WE DO NOT HAVE DATA ON THE MANUFACTURER....BUT CAN ASSURE YOU THAT ...THE AIRBAGS...ARE NOT UNDER ANY RECALL AT THIS TIME." I AM SUPPOSE TO FEEL GOOD DRIVING MY CAR WITH THAT STATEMENT? THEY HAVE ALWAYS KNOWN EVERY PART IN MY CAR BY VIN #. I AM ALSO DRIVING AROUND WITH THE HEADLIGHTS' EXCESSIVE MOISTURE AFTER THEY FINALLY COULD REPLACE THOSE. ALLUDING ME THAT I WOULD BE ABLE TO GET THE DASHBOARD FIXED AT THE END OF JULY, I HELD OFF GET THAT REPAIRED UNTIL I COULD DO ALL THREE. NOW, I BELIEVE THAT THE HEADLIGHTS' REPAIR WILL BE AT MY EXPENSE. WHEN IS NHTSA.DOT.GOV GOING TO ENFORCE THE RECALLS? I & MANY OTHERS ARE DRIVING DEATH VEHICLES!!! ARE MY CHILDREN GOING TO HAVE TO SUE BOTH YOU & LEXUS FOR NEGLECT? I, & NUMEROUS OTHERS, THOUGHT THAT WE WERE PAYING YOU TO PROTECT US. WHEN ARE YOU GOING TO PROTECT US INSTEAD OF JUST RECORDING OUR ISSUES?
NHTSA complaint #10789837 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE BACKING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED FORWARD. ALTHOUGH THE BRAKES WERE ENGAGED, THE VEHICLE CRASHED INTO A PILLAR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10730172 — an unverified report by a vehicle owner.
MY DASH IS EXPERIENCING CRACKS IN THE DASH AT THE AIR BAG LOCATION. THE DASH IS FALLING APART AND HAS SEVERAL CRACKS THE LENGTH OF THE DASH AND CLOSE TO THE AIR BAG LOCATION. I KEEP MY VEHICLE MAINTAINED AND MOST PEOPLE WOULD SAY I AM EXCESSIVE ABOUT KEEPING MY VEHICLE CLEAN AND LOOKING SHOW ROOM CONDITION. MY DASH IS ALSO CRACKING AROUND THE RADIO AREA. THESE ARE SMALL CRACKS BUT ARE STILL THERE. I AM CONCERNED ABOUT THE EFFECTIVENESS OF AIR BAGS THAT COME FROM BEHIND THE DASH TO OPERATE. I BELIEVE THIS FROM DIRECT AFFECTS OF HOW THE AIR BAGS WHERE MOUNTED BEHIND THE DASH. WE ALL THE RECALLS ON AIRBAGS I ALSO CONCERNED THAT MY VEHICLE HAS A AFFECT OR DEFECTIVE AIR BAGS. SINCE THE AIR BAGS ARE LOCATED BEHIND THE DASH AND ARE PART OF THE DASH PANEL I FEEL THIS SHOULD BE INVESTIGATED TO ENSURE THAT THE AIR BAGS ARE NOT LEAKING OR AFFECTING THE DASH PANEL. WITH SO MANY COMPLAINTS ABOUT CRACKING DASH PANELS IN LEXUS VEHICLES WHICH ARE SUPPOSE TO BE A HIGH QUALITY VEHICLE I FEEL IT SHOULD NOT BE CRACKING OR COMING APART AND THAT LEXUS SHOULD REPLACE THE DASH PANEL AND AIR BAGS TO ENSURE SAFETY TO DRIVER AND FRONT PASSENGER. MY VEHICLE LOOKS SHOW ROOM CONDITION RIGHT NOW AND HAS A LITTLE OVER 100,000 MILES ON IT AND HAS BEEN SERVICED AT OUR LOCAL LEXUS DEALER. THE DEALER COSTS ARE MUCH MORE THAN PRIVATE REPAIR STATION BUT BEING AFRAID TO TAKE THESE REPAIR CENTER THAT THE DEALER WILL SAY THE WARRANTY IS VOID OR THAT I DID SOMETHING WRONG. I LOVE MY LEXUS AND IT RUNS JUST AS GOOD AS IT DID THE FIRST DAY I PURCHASED IT. MY DEALER HAS BEEN HELPFUL AND COURTESY TO ME EVERY TIME I GO IN FOR SERVICE. JUST CONCERNED ABOUT THE DASH AND AIR BAGS. THANKS FOR YOUR TIME AND CONSIDERATION.
NHTSA complaint #10679477 — an unverified report by a vehicle owner.
I WAS DRIVING INTO A PARKING STRUCTURE AND WAS STARTLED BY SOMETHING INSIDE THE CAR FALLING. I LOST CONTROL OF THE VEHICLE AND RAN HEAD-ON INTO A CONCRETE POLE. THE AIRBAGS DID NOT DEPLOY. THE CAR WAS DEEMED A TOTAL LOSS AND, IN AN ACCIDENT OF THAT TYPE, IT WAS SCARY THAT THE AIRBAGS DID NOT DEPLOY.
NHTSA complaint #10672292 — an unverified report by a vehicle owner.
I TOOK MY CAR INTO PARK PLACE LEXUS IN PLANO TO HAVE THEM FIX MY AIR BAG. IT IS NOT FUNCTIONING. THE LIGHT SHOWS THAT THE AIR BAG WILL NOT COME ON. AFTER HAVING THE DEALER TRY TO FIX THE AIR BAG FIRST AT A COST OF $99.00 THEN A COAT OF $230.00 IT IS STILL NOT FIXED. WHAT CAN I DO TO HAVE THIS FAULTY PART FIXED?I DO NOT BELIEVE THAT IT IS SOMETHING I SHOULD BE PAYING FOR.
NHTSA complaint #10659260 — an unverified report by a vehicle owner.
IN THIS GARAGE KEPT VEHICLE, THE DASH OVER THE AIRBAG HAS CRACKED ALL THE WAY ACROSS, IN MULTIPLE CRACKS. GIVEN THE LOCATION OVER THE AIRBAG IT IS CONCERNING THAT THE INTEGRITY OF THE AIRBAG IS IN QUESTION.
NHTSA complaint #10654230 — an unverified report by a vehicle owner.
I OWN A 2004 LEXUS RX 330. AS HAS BEEN WIDELY REPORTED ON THE INTERNET, THE DASHBOARD IN THESE CARS HAS A TENDENCY TO CRACK AND PEAL, PARTICULARLY AROUND THE AREA ABOVE THE PASSENGER AIRBAG. AT THE OUTSET THIS APPEARS TO BE A COSMETIC ISSUE. HOWEVER, WHEN I RECENTLY WENT TO AN AUTO UPHOLSTERY SHOP TO INQUIRE ABOUT REPAIR, THE TECHNICIAN BECAME ALARMED BECAUSE I -- LIKE PRESUMABLY MANY OTHERS -- HAD SOUGHT TO INITIATE A TEMPORARY REPAIR BY PLACING HEAVY-DUTY DUCT TAPE OVER THE CRACKED AREA. THE TECHNICIAN ADVISED ME TO IMMEDIATELY REMOVE THE DUCT TAPE BECAUSE OF HIS CONCERN THAT IT WOULD INTERFERE WITH THE DEPLOYMENT OF THE AIRBAG. THUS, IN THIS INSTANCE, WHILE THE ACTUAL PROBLEM MAY ONLY BE COSMETIC, THE TENDENCY OF CONSUMERS TO SEEK TO TEMPORARILY REPAIR THE ISSUE PARTICULARLY GIVEN THE PROHIBITIVE COST OF DASHBOARD REPLACEMENT AS A PROPER REPAIR?? CREATES A SITUATION OF GRAVE CONCERN FOR PASSENGER SAFETY. I HAD DRIVEN THE CAR THOUSANDS OF MILES WITH THE DUCT TAPE COVERING THE AIRBAG WITHOUT A THOUGHT TO THE RISK I WAS TAKING.
NHTSA complaint #10643993 — an unverified report by a vehicle owner.
DASHBOARD STARTED CRACKING ABOUT ONE YEAR AFTER WARRANTY. IT STARTED AS A SMALL HAIRLINE CRACK. ITS NOW EVERYWHERE. THE AIR BAGS ARE IN DANGER OF POPPING OUT. HERE IS A FORUM THAT EXPLAINS THIS AND SHOWS PICTURES. ITS A MAJOR SAFETY ISSUE IN MOST LEXUS VEHICLES HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING-9.HTML.
NHTSA complaint #10630954 — an unverified report by a vehicle owner.