Owners have filed 115 complaints
about the 2004 Lincoln Aviator with NHTSA between 2004 and 2019.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 4 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 65
Against the median year of the Lincoln Aviator. 50 means typical for this
model; 100 means roughly double.
Severity — 36
7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 44
26% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2004 compares with every other Lincoln Aviator
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
22.0%
1,000 – 9,999 miles
76.9%
10,000 – 24,999 miles
65.9%
25,000 – 49,999 miles
1514.9%
50,000 – 74,999 miles
2625.7%
75,000 – 99,999 miles
2019.8%
100,000 – 149,999 miles
1918.8%
150,000+ miles
65.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2004 Lincoln Aviator 4DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2004peak 7Nov 2019
NHTSA investigations into the 2004 Lincoln Aviator
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA09013Opened 18 Aug 2009Closed 12 Feb 2013POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Vehicle Rollaway Allegations
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mech...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 130,000 milesSeaford, NYCrash
AIR BAGS
HIT A GUARDRAIL ON THE PARKWAY AND ONLY THE PASSENGER AIRBAG DEPLOYED.
NHTSA complaint #11277768 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
POWER TRAIN
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
EXTERIOR LIGHTING
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
ELECTRICAL SYSTEM
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
Merrick, NY1 injured
SEATS
THE LEVER (AN "L" SHAPED LEVER) ON THE MIDDLE SEAT IS DEFECTIVE. WHILE PRESSING DOWN ON THE LEVER, THE LEVER SWUNG OVER AND HIT MY THUMB WITH SUCH FORCE THAT IT FRACTURED MY THUMB. IT APPEARS THAT THE COIL/SPRING ACTION IN THE SEAT IS DEFECTIVE AND DANGEROUS. UPDATED 11/25/11 *BF UPDATED 11/30/11
NHTSA complaint #10436001 — an unverified report by a vehicle owner.
Lake Charles, LACrashFire
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
VEHICLE WAS IN OWNERS DRIVE WAY SHE PUT VEHICLE REVERSE MOVED TWO FEET AND AIR BAG PARTIALLY DEPLOYED SHE PUT THE VEHICLE IN PARK AND EXITED THE VEHICLE AND THE BAG FULLY DEPLOYED.
NHTSA complaint #10320908 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 205,000 milesColumbus, NE
WHEELS
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
NHTSA complaint #11279658 — an unverified report by a vehicle owner.
at 205,000 milesColumbus, NE
ELECTRICAL SYSTEM
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
NHTSA complaint #11279658 — an unverified report by a vehicle owner.
at 205,000 milesColumbus, NE
ENGINE
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
NHTSA complaint #11279658 — an unverified report by a vehicle owner.
at 130,000 milesSeaford, NYCrash
AIR BAGS
HIT A GUARDRAIL ON THE PARKWAY AND ONLY THE PASSENGER AIRBAG DEPLOYED.
NHTSA complaint #11277768 — an unverified report by a vehicle owner.
at 102,000 milesPompano Beach, FL
UNKNOWN OR OTHER
BACKED UP VEHICLE STOPPED SHIFTED TRANSMISSION TO DRIVE PRESSED ACCELERATOR VEHICLE ROCKETED BACKWARD BECAUSE SHIFT CABLE DISLODGED FROM ATTACHMENT ON TRANSMISSION.
NHTSA complaint #11208645 — an unverified report by a vehicle owner.
Lanexa, VA
ELECTRICAL SYSTEM
BATTERY KEEPS GETTING DRAINED, I HAVE HAVE HAD SIX NEW BATTERY'S WITHIN TWO YEARS. ALTERNATOR HAS BEEN REPLACED.
NHTSA complaint #11182508 — an unverified report by a vehicle owner.
at 83,000 milesColorado Springs, CO
UNKNOWN OR OTHER
SHIFTER DOES NOT COME OUT OF PARK WITHOUT TRYING MANY MANY TIMES BEFORE IT RELEASES.
NHTSA complaint #11056656 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
POWER TRAIN
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
EXTERIOR LIGHTING
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
at 167,786 milesGretna, LA1 injured
ELECTRICAL SYSTEM
THE VEHICLE DOWN SHIFT WHEN TURNING INTO THE FIRST AS IT GOES INTO SECOND MAKES IN AWFUL NOISE. WHEN I PARKED IT AND TRIED TO START IT AND IT WAS DEAD.THE MECHANIC FIGURE IT HAD SOMETHING TO DO WITH THE STARTER HE GOT UNDER THE VEHICLE TO APPLIED STARTER TOLD ME TO START IT AND IT DID AND IT PINNED HIM UNDER THE VEHICLE.THEY LATER SAID THE BELT HAD POPPED. THE VEHICLE HAD BEN LEAKING A LITE FLUID THEY BELIEVED IT TO BE THE DIFFERENTIAL OIL. ITS A FOUR WHEEL DRIVE. I HAD IT TOWED TO BOHN FORD 6/5/17THEY ARE CHARGING 350.00 TO REPLACE THE BELT.CITY ST. LATER PARK IT AT WALMART PARKING LOT WHERE THE PEOPLE HELPED PUSH THE VEHICLE OFF THE MECHANIC.THE VEHICLE WOULD ROLL BACK WHEN PUT IN DRIVE.
NHTSA complaint #10993329 — an unverified report by a vehicle owner.
at 20,000 milesCape Coral, FL
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE OPERATING THE VEHICLE, THE BRAKE LIGHTS FAILED TO ILLUMINATE. UPON INSPECTION, IT WAS DISCOVERED THAT THE WIRING FOR THE BRAKE LIGHT SWITCH WAS FAULTY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. THE BRAKE LIGHT SWITCH WAS REPLACED AND THE FAILURE WAS REMEDIED.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. UPDATED 08/29/17*LJ
NHTSA complaint #10986225 — an unverified report by a vehicle owner.
Keithville, LA
POWER TRAIN
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT GEARS, THE GEAR SHIFTER SEIZED. THE CONTACT ALSO STATED THAT THE KEY WAS STUCK IN THE IGNITION CYLINDER. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10820017 — an unverified report by a vehicle owner.
at 59,000 milesShelby, NC
AIR BAGS
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE DRIVING APPROXIMATELY 60 MPH, THE AIR BAGS DEPLOYED INADVERTENTLY. THERE WAS NO CRASH INVOLVED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DIAGNOSED THAT THERE WAS A CRASH DETECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
NHTSA complaint #10733872 — an unverified report by a vehicle owner.
at 100,000 milesLexington, KY
STRUCTURE:BODY
THE BACK LIFT GATE WAS CRACK WITH OUT ACCIDENT, FORD SHOULD RECALL.
NHTSA complaint #10702523 — an unverified report by a vehicle owner.
at 129,802 milesPhoenix, AZ
AIR BAGS
I WAS DRIVING EAST ON THE 202 FWY IN PHOENIX AT A SPEED BETWEEN 65-68 MPH WHEN I HEARD A LOUD BANG AND BOTH SIDE AIR CURTAINS DEPLOYED. TIME: 9:30 P.M. FEB. 20, 2015.
NHTSA complaint #10689877 — an unverified report by a vehicle owner.
at 129,802 milesPhoenix, AZ
STRUCTURE:BODY
I WAS DRIVING EAST ON THE 202 FWY IN PHOENIX AT A SPEED BETWEEN 65-68 MPH WHEN I HEARD A LOUD BANG AND BOTH SIDE AIR CURTAINS DEPLOYED. TIME: 9:30 P.M. FEB. 20, 2015.
NHTSA complaint #10689877 — an unverified report by a vehicle owner.
at 126,000 milesHarrisonburg, VA
POWER TRAIN
I TRIED TO PULL OFF AT A VERY BUSY INTERSECTION AND NOTHING. I CAME VERY CLOSE TO GETTING INTO A CRASH. I AM NOW TOLD FROM THE DEALERSHIP THAT I NEED A NEW TRANSMISSION AND TRANSFER CASE. I'VE TAKEN VERY GOOD CARE OF MY VEHICLE SINCE I PURCHASE MY 2004 LINCOLN AVIATOR LUX WITH 80,000 MILES ON IT AND ALWAYS HAD IT SERVICED AT THE DEALERSHIP. I THOUGHT I WAS MAKING A GOOD DECISION WHEN PURCHASING A LINCOLN. I'M A SINGLE PARENT AND WANTED A RELIABLE VEHICLE. WORST DECISION I EVER MADE!!! FIRST IT STARTED WITH THE GEAR SHIFT GETTING STUCK AND NEEDING REPLACED. THEN I HAD TO REPLACE ALL COIL PACKS. THE AIR CONDITION STARTED MAKING A FUNNY NOISE WHEN YOU TURN IT ON BUT HASN'T BEEN FIXED BECAUSE THE DEALERSHIP CAN NEVER GET IT TO DUPLICATE BUT HAPPENS TO ME ALL THE TIME! NEXT BOTH WHEEL HUBS. THE SECOND ONE BREAKING ON THE INTERSTATE WHILE IN THE MIDDLE OF NO WHERE PENNSYLVANIA. THANKFULLY I NOTICED A WEIRD NOISE AND PULLED OVER IMMEDIATELY BECAUSE THE TOW TRUCK DRIVER (I HAD TO WAIT ON FOR 2 HOURS) SAID HAD I EVEN DROVE 30 MORE FEET I WOULD HAVE BEEN IN A POSSIBLE FATAL ACCIDENT WITH BOTH OF MY CHILDREN IN THE CAR AT 70 MILES/HR. LAST WEEK BOTH CONTROL ARMS 3 DAYS LATER LEAVES ME STRANDED IN TRAFFIC AT A VERY BUSY INTERSECTION WITH THE CAR BEHIND ME ONLY COMING INCHES FROM HITTING ME AFTER I RELEASE THE BREAK AND PRESS THE GAS HEAR A LOUD NOISE AND NOTHING HAPPENS! DID I MENTION THIS HAPPENED ON MY WAY TO WORK! AGAIN WAITED FOR 45 MIN FOR A TOW TRUCK. NOW I HAVE A ESTIMATED OF $4850 TO REPLACE THE TRANSMISSION AND TRANSFER CASE. THIS VEHICLE HAS BEEN A NIGHTMARE!!!!!!! I THANKFULLY WASN'T IN ANY SERIOUS ACCIDENT BUT CAME VERY CLOSE TWICE. I HAVE NO CLUE WHAT I'M GOING TO DO NOW BECAUSE I DON'T HAVE THE $4850 AND IF I DID I THINK I WOULD RATHER SUE FORD! LAST BUT NOT LEAST I STILL OWE $6850 ON MY LOAN! THIS IS SO UNFAIR!
NHTSA complaint #10641636 — an unverified report by a vehicle owner.
at 97,792 milesLittle Rock, AR
POWER TRAIN
SHIFTER WOULD NOT GO INTO PARK FROM REVERSE SOMETIMES WOULD NOT UNLOCK FROM PARK POSITION. SERIOUS PROBLEM WHEN YOUR SHIFTER SHOWS IN DRIVE AND YOU END UP STILL GOING IN REVERSE. READ OTHER COMPLAINTS FROM OWNERS SOUNDS LIKE A DEFECT WHICH COULD CAUSE SERIOUS INJURY OR DEATH.
NHTSA complaint #10609121 — an unverified report by a vehicle owner.
at 97,792 milesLittle Rock, AR
UNKNOWN OR OTHER
SHIFTER WOULD NOT GO INTO PARK FROM REVERSE SOMETIMES WOULD NOT UNLOCK FROM PARK POSITION. SERIOUS PROBLEM WHEN YOUR SHIFTER SHOWS IN DRIVE AND YOU END UP STILL GOING IN REVERSE. READ OTHER COMPLAINTS FROM OWNERS SOUNDS LIKE A DEFECT WHICH COULD CAUSE SERIOUS INJURY OR DEATH.
NHTSA complaint #10609121 — an unverified report by a vehicle owner.
at 102,000 milesColumbia, MD
ENGINE
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AS ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.
NHTSA complaint #10594627 — an unverified report by a vehicle owner.
at 71,000 milesHickory, NC
STRUCTURE
AS I WAS EXITING A STORE AND WALKING TOWARD MY VEHICLE, I NOTICED WHAT LOOKED LIKE A BLACK STREAK ON THE BACK OF MY LIFTGATE. WHEN I WAS CLOSER, I SAW THAT IT WAS A CRACK IN THE BACK OF THE LIFT GATE ON THE RIGHT SIDE OF THE EMBLEM OF THE VEHICLE FROM THE BOTTOM OF THE BACK WINDOW TO THE BOTTOM OF THE LIFT GATE. THIS CRACK WAS NOT THERE WHEN I PARKED THE VEHICLE TO ENTER THE GROCERY STORE BECAUSE I HAD TO WALK AROUND THE BACK OF THE VEHICLE TO MAKE MY WAY INTO THE STORE AND ALWAYS LOOK AT THE BACK END TO MAKE SURE THAT I HAD PULLED IN FAR ENOUGH FOR OTHERS TO PASS. AT FIRST, I THOUGHT THAT SOMEONE HAD BACKED INTO MY VEHICLE BUT THERE WERE NO OTHER MARKS, DENTS, SCUFFS, ETC. I WAS CURIOUS TO FIND OUT WHAT WOULD HAVE CAUSED THIS AND FOUND THAT THIS SAME CRACK HAS OCCURRED TO MANY OTHER OWNERS OF LINCOLN AVIATORS AND WELL AS FORD EXPLORERS AND MERCURY MOUNTAINEERS. FURTHER RESEARCH HAS INDICATED THAT THIS FRACTURE WAS, IN FACT, A DESIGN FLAW THAT WAS NOT ADDRESSED AT THE TIME OF MANUFACTURE. SO DISAPPOINTED.
NHTSA complaint #10568568 — an unverified report by a vehicle owner.
at 73,000 milesChesapeake, VA
STRUCTURE:BODY
WHY WASHING SUV NOTICED A STRESS CRACK ON MY REAR LIFT GATE. BELIEVE THIS TO BE A MANUFACTURER DEFECT. I NOTICED THIS CRACK ON OTHER LINCOLN/FORD SUV'S.
NHTSA complaint #10566746 — an unverified report by a vehicle owner.
at 72,614 milesDowners Grove, IL
POWER TRAIN
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (GROCERY SHOPPING, TO AND FROM SCHOOL, ETC.). I HAVE NEVER HAD SO MANY PROBLEMS ON A "SO CALLED" LUXURY VEHICLE BEFORE! I'VE HAD BAD COILS IN CYLINDERS 3, 4, 5 (TWICE), AND 7 REPLACED UNDER LINCOLN'S RECALL. THE TAILGATE PANEL CRACKED (JUST LIKE ALL THE OTHER PEOPLE WHO OWN THIS VEHICLE AND THE MOUNTAINEERS HAVE COMPLAINED ABOUT), BUT THEY WON'T FIX IT. IN ADDITION, A WHITE PLASTIC PIECE FELL OUT OF THE TOP HALF OF THE TAILGATE AND NOW IT WILL NOT CLOSE ANYMORE THEREFORE I CAN NO LONGER TAKE IT THROUGH CAR WASHES. THE BRACKET FOR THE SUN VISOR ON MY PASSENGER SIDE COMPLETELY DETERIORATED AND CAUSED THE VISOR TO SUDDENLY DANGLE FROM THE ROOF OF MY CAR WHILE DRIVING. NOW, I CANNOT FLIP IT UP AND IT CAUSES A BLIND SPOT. THERE IS ALSO SOMETHING FAULTY WITH THE BRAKE LIGHT SWITCH WHICH DRAINS MY BATTERY ON A REGULAR BASIS AND I HAVE TO HAVE MY JUMPED. THE BRAKE LIGHT SWITCH HAS BEEN REPLACED 3 TIMES NOW BECAUSE IT IS HAS SHORTED OUT. TO COMPLICATE MATTERS, EVERY TIME I TAKE THE CAR TO THE DEALERSHIP FOR THESE REPAIRS, THEY INSIST ON DOING A "DIAGNOSTICS CHECK" AND EVERY TIME THEY WANT TO CHARGE A FEE FOR THIS SERVICE. EVERY TIME THE PRICE IS DIFFERENT...SOME TIMES ITS $50, SOMETIMES ITS $100. THIS VEHICLE IS A LEMON AND I WILL NEVER BUY A FORD/LINCOLN/MERCURY AGAIN.
NHTSA complaint #10554425 — an unverified report by a vehicle owner.
at 72,614 milesDowners Grove, IL
STRUCTURE:BODY
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (GROCERY SHOPPING, TO AND FROM SCHOOL, ETC.). I HAVE NEVER HAD SO MANY PROBLEMS ON A "SO CALLED" LUXURY VEHICLE BEFORE! I'VE HAD BAD COILS IN CYLINDERS 3, 4, 5 (TWICE), AND 7 REPLACED UNDER LINCOLN'S RECALL. THE TAILGATE PANEL CRACKED (JUST LIKE ALL THE OTHER PEOPLE WHO OWN THIS VEHICLE AND THE MOUNTAINEERS HAVE COMPLAINED ABOUT), BUT THEY WON'T FIX IT. IN ADDITION, A WHITE PLASTIC PIECE FELL OUT OF THE TOP HALF OF THE TAILGATE AND NOW IT WILL NOT CLOSE ANYMORE THEREFORE I CAN NO LONGER TAKE IT THROUGH CAR WASHES. THE BRACKET FOR THE SUN VISOR ON MY PASSENGER SIDE COMPLETELY DETERIORATED AND CAUSED THE VISOR TO SUDDENLY DANGLE FROM THE ROOF OF MY CAR WHILE DRIVING. NOW, I CANNOT FLIP IT UP AND IT CAUSES A BLIND SPOT. THERE IS ALSO SOMETHING FAULTY WITH THE BRAKE LIGHT SWITCH WHICH DRAINS MY BATTERY ON A REGULAR BASIS AND I HAVE TO HAVE MY JUMPED. THE BRAKE LIGHT SWITCH HAS BEEN REPLACED 3 TIMES NOW BECAUSE IT IS HAS SHORTED OUT. TO COMPLICATE MATTERS, EVERY TIME I TAKE THE CAR TO THE DEALERSHIP FOR THESE REPAIRS, THEY INSIST ON DOING A "DIAGNOSTICS CHECK" AND EVERY TIME THEY WANT TO CHARGE A FEE FOR THIS SERVICE. EVERY TIME THE PRICE IS DIFFERENT...SOME TIMES ITS $50, SOMETIMES ITS $100. THIS VEHICLE IS A LEMON AND I WILL NEVER BUY A FORD/LINCOLN/MERCURY AGAIN.
NHTSA complaint #10554425 — an unverified report by a vehicle owner.
at 72,614 milesDowners Grove, IL
ENGINE
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (GROCERY SHOPPING, TO AND FROM SCHOOL, ETC.). I HAVE NEVER HAD SO MANY PROBLEMS ON A "SO CALLED" LUXURY VEHICLE BEFORE! I'VE HAD BAD COILS IN CYLINDERS 3, 4, 5 (TWICE), AND 7 REPLACED UNDER LINCOLN'S RECALL. THE TAILGATE PANEL CRACKED (JUST LIKE ALL THE OTHER PEOPLE WHO OWN THIS VEHICLE AND THE MOUNTAINEERS HAVE COMPLAINED ABOUT), BUT THEY WON'T FIX IT. IN ADDITION, A WHITE PLASTIC PIECE FELL OUT OF THE TOP HALF OF THE TAILGATE AND NOW IT WILL NOT CLOSE ANYMORE THEREFORE I CAN NO LONGER TAKE IT THROUGH CAR WASHES. THE BRACKET FOR THE SUN VISOR ON MY PASSENGER SIDE COMPLETELY DETERIORATED AND CAUSED THE VISOR TO SUDDENLY DANGLE FROM THE ROOF OF MY CAR WHILE DRIVING. NOW, I CANNOT FLIP IT UP AND IT CAUSES A BLIND SPOT. THERE IS ALSO SOMETHING FAULTY WITH THE BRAKE LIGHT SWITCH WHICH DRAINS MY BATTERY ON A REGULAR BASIS AND I HAVE TO HAVE MY JUMPED. THE BRAKE LIGHT SWITCH HAS BEEN REPLACED 3 TIMES NOW BECAUSE IT IS HAS SHORTED OUT. TO COMPLICATE MATTERS, EVERY TIME I TAKE THE CAR TO THE DEALERSHIP FOR THESE REPAIRS, THEY INSIST ON DOING A "DIAGNOSTICS CHECK" AND EVERY TIME THEY WANT TO CHARGE A FEE FOR THIS SERVICE. EVERY TIME THE PRICE IS DIFFERENT...SOME TIMES ITS $50, SOMETIMES ITS $100. THIS VEHICLE IS A LEMON AND I WILL NEVER BUY A FORD/LINCOLN/MERCURY AGAIN.
NHTSA complaint #10554425 — an unverified report by a vehicle owner.