2020 Lincoln Aviator problems

POWER TRAIN

The contact owns a 2020 Lincoln Aviator. The contact stated that on several occasions while shifted to reverse(R), and occasionally while in drive(D), the vehicle jerked violently and did not stop jerking until the brake pedal was depressed. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11757029 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle shutoff while coming to a complete stop, with an abnormally rough grinding sound coming from the vehicle. The vehicle was restarted after several attempts but was undrivable. The vehicle was towed to a local dealer where it was diagnosed with transmission failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 84,464.

NHTSA complaint #11756591 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train). The contact stated that while stopped at a stop sign, the transmission unexpectedly shifted into park(P), and the gear shifter could not be shifted out of park(P). The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired, and the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 78,000.

NHTSA complaint #11756255 — an unverified report by a vehicle owner.

ENGINE

TRANSMISSION MAY BRIEFLY ENGAGE IN PARK WHILE THE VEHICLE IS STILL MOVING.

NHTSA complaint #11754331 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. Upon taking the vehicle to a collision repair shop, the contact was informed that the gear shifter had failed to shift out of park(P). The vehicle was taken to the dealer, where it was determined that the failure was associated with the recall. The contact was advised that the vehicle would be repaired at the owner's expense because the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 126,000.

NHTSA complaint #11753068 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Lincoln Aviator. The contact stated that after restarting the vehicle, the transmission was shifted to drive (D), but the vehicle failed to move while the accelerator pedal was depressed, and the engine was revving. The messages "Park Brake Malfunction Service", "System Braking Issue", "Service Advancetrac", "Park Malfunction Service Now", and "Check Brake System" were displayed. Additionally, the vehicle previously hesitated to accelerate while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 89,635.

NHTSA complaint #11749623 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2020 Lincoln Aviator. The contact stated that after restarting the vehicle, the transmission was shifted to drive (D), but the vehicle failed to move while the accelerator pedal was depressed, and the engine was revving. The messages "Park Brake Malfunction Service", "System Braking Issue", "Service Advancetrac", "Park Malfunction Service Now", and "Check Brake System" were displayed. Additionally, the vehicle previously hesitated to accelerate while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 89,635.

NHTSA complaint #11749623 — an unverified report by a vehicle owner.

SEATS

The 3rd row headrest will no longer stay in the up position, creating a safety hazard during a accident. I've already had to repair it once. Seems to be a common problem in Ford's.

NHTSA complaint #11748708 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I own a 2020 Lincoln Aviator. After starting the vehicle, I exited without intentionally placing the vehicle in gear. The vehicle began rolling backward unexpectedly after I exited. I was struck and injured by the vehicle, resulting in a laceration to my shin requiring eight stitches. At no point did I intentionally place the vehicle in a position that would allow it to move. The vehicle did not adequately engage Park or activate any automatic safety features to prevent movement when the driver exited. This incident raises serious concerns about the reliability of the electronic shifter system and automatic park/braking safety features. This failure created a dangerous condition and resulted in physical injury. The dealership states it cannot reproduce the problem nor can they determine what caused the vehicle to roll back. There were no warnings prior to the failure.

NHTSA complaint #11741638 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I own a 2020 Lincoln Aviator. After starting the vehicle, I exited without intentionally placing the vehicle in gear. The vehicle began rolling backward unexpectedly after I exited. I was struck and injured by the vehicle, resulting in a laceration to my shin requiring eight stitches. At no point did I intentionally place the vehicle in a position that would allow it to move. The vehicle did not adequately engage Park or activate any automatic safety features to prevent movement when the driver exited. This incident raises serious concerns about the reliability of the electronic shifter system and automatic park/braking safety features. This failure created a dangerous condition and resulted in physical injury. The dealership states it cannot reproduce the problem nor can they determine what caused the vehicle to roll back. There were no warnings prior to the failure.

NHTSA complaint #11741638 — an unverified report by a vehicle owner.

SUSPENSION

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736924 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736923 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736924 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736924 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736923 — an unverified report by a vehicle owner.

POWER TRAIN

while moving in reverse, the vehicle automatic breaking system engages on and off giving a jerking movement of the car and makes you feel like you hit something. Once the vehicle is placed into Drive mode the same thing happens with the breaking system. because of this the check vehicle lights come on and gives a "Hill start assist warning" also "Pre-collision Assist Not Available". Also all wheel drive mode is not available and the drive mode selection no longer works. Took the car to the Lincoln dealership and they said it is a known problem and that there is a TSB out on this issue. The vehicle has only 66,000 miles on it and it is out of warranty. How can there not be a recall on this issue? They said they need to replace two shafts in the front end costing $5,000.

NHTSA complaint #11729043 — an unverified report by a vehicle owner.

SERVICE BRAKES

while moving in reverse, the vehicle automatic breaking system engages on and off giving a jerking movement of the car and makes you feel like you hit something. Once the vehicle is placed into Drive mode the same thing happens with the breaking system. because of this the check vehicle lights come on and gives a "Hill start assist warning" also "Pre-collision Assist Not Available". Also all wheel drive mode is not available and the drive mode selection no longer works. Took the car to the Lincoln dealership and they said it is a known problem and that there is a TSB out on this issue. The vehicle has only 66,000 miles on it and it is out of warranty. How can there not be a recall on this issue? They said they need to replace two shafts in the front end costing $5,000.

NHTSA complaint #11729043 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

while moving in reverse, the vehicle automatic breaking system engages on and off giving a jerking movement of the car and makes you feel like you hit something. Once the vehicle is placed into Drive mode the same thing happens with the breaking system. because of this the check vehicle lights come on and gives a "Hill start assist warning" also "Pre-collision Assist Not Available". Also all wheel drive mode is not available and the drive mode selection no longer works. Took the car to the Lincoln dealership and they said it is a known problem and that there is a TSB out on this issue. The vehicle has only 66,000 miles on it and it is out of warranty. How can there not be a recall on this issue? They said they need to replace two shafts in the front end costing $5,000.

NHTSA complaint #11729043 — an unverified report by a vehicle owner.

POWER TRAIN

replaced 2 valve bodies, and now the CDF has an open statement bulletin on it, and I have to do an entire transmission replacement

NHTSA complaint #11723913 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Suddenly car is excessively loud when first started for roughly 30 seconds and then quiets to normal. However when placed in Drive there is a loud "clunk" that takes place to allow the car to shift into gear. While driving the car shakes vigorously. These issues all point to the enigine mount recall that did not include my vehicle, but should have. NHTSA Recall Number 20V788000 should be expanded to include my vehicle.

NHTSA complaint #11722352 — an unverified report by a vehicle owner.

ENGINE

Suddenly car is excessively loud when first started for roughly 30 seconds and then quiets to normal. However when placed in Drive there is a loud "clunk" that takes place to allow the car to shift into gear. While driving the car shakes vigorously. These issues all point to the enigine mount recall that did not include my vehicle, but should have. NHTSA Recall Number 20V788000 should be expanded to include my vehicle.

NHTSA complaint #11722352 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Backup camera is not working properly and the lane departure system doesn’t work

NHTSA complaint #11721228 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Backup camera is not working properly and the lane departure system doesn’t work

NHTSA complaint #11721228 — an unverified report by a vehicle owner.