Lincoln MKC driver assist problems

BACK OVER PREVENTION

Contact owns a 2017 Lincoln MKC. The contact stated that reversing at an undisclosed speed, the rear cross traffic warning system of the vehicle was inoperable. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of failure. The failure mileage was approximately 36,000.

NHTSA complaint #11748562 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact had not experienced a failure associated with the recall. However, the contact was concerned that the dealer intended to inspect the vehicle to determine whether there was an issue with the rearview camera instead of replacing the back over prevention camera. The contact believed that replacing the part regardless if a failure had occurred or not would be a more appropriate preventative measure due to the failure associated with the rearview camera. The manufacturer was not notified of the issue.

NHTSA complaint #11744737 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact received a second notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention) stating that the part was currently available for the recall repair. The vehicle was taken to the dealer, who informed the contact that the rearview camera needed to be replaced; however, the part was not yet available and had been ordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part shipment was expedited; however, the dealer had not yet received the part. The contact had not experienced a failure.

NHTSA complaint #11740099 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Lincoln MKC. The contact took the vehicle for a recall repair for notice received NHTSA Campaign Number 25V572000 (Back Over Prevention). The dealer advised the contact that they had to go through the radio to complete the recall repair but this would be at the owners expense. The contact stated that the radio went out when the rearview camera went out. The manufacturer was not notified of the issue. The contact believes that the issue with the radio is related to the recall. The approximate failure mileage 56,000.

NHTSA complaint #11739043 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

My rear view camera is displaying that the rear-view camera is unavailable and the screen keeps blinking off and on.

NHTSA complaint #11731796 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the vehicle failed to display an image of the rear of the vehicle. Additional safety information were also not available on the screen. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 96,000.

NHTSA complaint #11731792 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a black screen. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 31,000.

NHTSA complaint #11730743 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2019 Lincoln MKC. The contact stated that while in reverse(R), the back over prevention system displayed a black or blue distorted image, with the message "Camera Not Available" displayed. The contact stated that the failure created a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 62,000.

NHTSA complaint #11730825 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was blurry. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

NHTSA complaint #11730151 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was blurry. Occasionally, the message "Camera Not Available" was displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer sent a technician to the residence to diagnose the vehicle. The technician confirmed that the rear-view camera had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.

NHTSA complaint #11729436 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The back up camera works intermittently. Sometimes it just has a blurry or blue screen. It has been ongoing for the last month.

NHTSA complaint #11729070 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

NHTSA complaint #11728849 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R), the image was distorted, and the audible alert system failed to notify the driver of an object or a person behind the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000.

NHTSA complaint #11728438 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11728522 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The rearview camera failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.

NHTSA complaint #11727224 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera intermittently displayed a distorted image with squiggly, horizontal lines. The contact stated that the failure obstructed the driver's view while in reverse(R). The local dealer was contacted about the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

NHTSA complaint #11723574 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

I have been noticing that when my rear camera goes out that it takes out the heater controls, the maps and the radio and my screen goes totally blank, is this another issue or is it all related. Thank you.

NHTSA complaint #11723237 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11719194 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1-888-214-2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11718570 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rearview camera failed displayed a distorted image. No warning light was illuminated. The vehicle was taken to a local dealer for routine maintenance; however, the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

NHTSA complaint #11715220 — an unverified report by a vehicle owner.