PRIOR TO THIS DATE, WHICH LEAD UP TO THE LAST INCIDENT, UPON GETTING THE FIRST FEW OIL CHANGES, AT A DEALERSHIP WHERE I PURCHASED THE CAR, THE ENGINE BEGAN TO SOUND LIKE A TRUCK (OIL USED WAS NOT SYNTHETIC AND I WERE SCHEDULED TO COME BACK IN 5-MONTHS). WHEN I INQUIRED ABOUT IT, I WAS TOLD, "THAT WAS THE WAY IT WAS SUPPOSED TO SOUND". AFTER THAT COMMENT, I CHANGED TO ANOTHER DEALERSHIP FOR SERVICE. THE KNOCKING CONTINUED, TO THIS DAY, STILL. OVER THE YEARS, THE SYSTEM LIGHTS WOULD COME ON PERIODICALLY (PASSENGER AIR BAG, CHECK ENGINE LIGHT AND TIRE SENSOR) AND THE COOLING FANS WOULD RUN AFTER YOU TURNED THE CAR OFF. MOST TIMES, THEY WOULD RESET THEMSELVES. MOVING ALONG, RECENTLY ON 07/15/14, I WAS RETURNING HOME FOR THE EVENING AND THE CAR SHUT DOWN ON ME. THE STEERING CONTROL WAS HARD BUT I KEPT IT FROM CRASHING THE WALL ON LINCOLN DR. AS I FLAGGED THE TRAFFIC TO PROCEED, I WAS ABLE TO START THE CAR ONLY TO ADVANCE TO THE END OF THE DRIVE. BEFORE I REACHED HOME, THE CAR SHUT DOWN 5-TIMES. FINALLY REACHING HOME IT SAT UNTIL I WERE ABLE TO GET IT TO ANOTHER DEALER, CLOSER TO HOME. HOW ABOUT, THE ENGINE IS SHOT, THE RADIATOR HAD A LEEK, I KNEW NOTHING ABOUT AND THE DEALER SAYS, "IT WILL NOT START, NOW". I DROVE IT TO THE DEALER. OIL LIGHT WAS ON AND SMELLING AS IF I BURNED SOMETHING, WHILE IT KNOCKED. CHECK ENGINE LIGHT AND PASSENGER AIR BAG LIGHT WERE ON WHEN IT CUT-OFF, AS I PULLED INTO THEIR DRIVEWAY. I RESTARTED THE CAR FOUND A PARKING SPACE. ONCE THE IGNITION SHUTDOWN, THE COOLING FANS CAME ON. DILEMMA, I LEASED THE CAR NEW IN 2007. I BOUGHT IT, WITH PRESENT CAR PAYMENTS UNTIL 2016, IN 2010. THE DEALER REQUESTS THE ENGINE AND RADIATOR TO BE REPLACED. THERE IS NO WARRANTY, ESPECIALLY AFTER 100,000 MILES AND I HAVE SCRAP ON MY HANDS. WHERE DOES ONE GO FROM HERE AS MAZDA USED TO BE REPUTABLE? THE ENGINE SHOULDN'T HAVE ANY PROBLEMS BEFORE 200,000 MILES.
NHTSA complaint #10622069 — an unverified report by a vehicle owner.
THE AC IN THIS VEHICLE HAS ALWAYS UNDER PERFORMED. IT DID NOT GET REALLY COLD AND HAD TO BE RUN ON THE HIGH SETTING CONSTANTLY. JUST LAST WEEK THE COMPRESSOR FAILED COMPLETELY.
NHTSA complaint #10586060 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED THAT SMOKE WAS EMITTING FROM THE VENTS. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
NHTSA complaint #10479588 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MAZDA CX7. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR CONDITIONER COMPRESSOR CLUTCH SNAPPED OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
NHTSA complaint #10473839 — an unverified report by a vehicle owner.
WHILE DRIVING, HEARD A NOISE COMING FROM THE PASSENGER SIDE, SOME SMELL COMING FROM THAT DIRECTION AS WELL. LOST POWER TO THE VEHICLE, TURNED OFF THE ROAD AND NOTICE THAT THERE WAS SMOKE COMING FROM THE A/C COMPRESSOR.
NHTSA complaint #10456909 — an unverified report by a vehicle owner.
THE AC HAD BEEN GETTING LESS COOL AND COMPLETELY WENT OUT 2 DAYS AGO. YESTERDAY IT STARTED MAKING A TICKING NOISE. TODAY IT STARTED SMOKING AND SMELLED LIKE BURNT RUBBER. I TOOK IT IN AND WAS TOLD THE AC COMPRESSOR HAD GONE OUT. IT IS NOW GETTING A NEW COMPRESSOR/FILTER/DRYER/BELT WHICH I AM PAYING FOR AS IT IS OUT OF WARRANTY.
NHTSA complaint #10421559 — an unverified report by a vehicle owner.
I OWN A MAZDA CX-7 AND WAS DRIVING LIKE A NORMALLY DO AND TURNED ON THE AIR CONDITIONER. IT STARTED TO BLOW HOT AIR AND I COULDN'T FIGURE OUT WHY. SHORTLY AFTER MY ENGINE STARTED TO MAKE A LOUD SQUEAKING SOUND AND BEGIN SMOKING, I TOOL IT THE MECHANIC AND THEY INFORMED ME THAT IT WAS THE COMPRESSOR. I READ ONLINE THAT THIS IS A COMMON PROBLEM THAT MAZDA CX-7 OWNERS HAVE FACED BUT THEY HAVE ALSO FACED HAVING THEIR CARS STALL OUT BECAUSE OF IT.
NHTSA complaint #10420786 — an unverified report by a vehicle owner.
WAS RETURNING TO CALIFORNIA FROM ARIZONA WHEN CAR STARTED MAKING AN AWFUL NOISE. I SUSPECTED IT WAS THE A/C COMPRESSOR AS I HAD READ ABOUT THEIR FAILURES ONLINE. I HAD JUST PASSED THE 60,000 MILE EXTENDED COVERAGE PERIOD, HOWEVER MY MAZDA DEALER WAS ABLE TO GET MAZDA TO COVER 95% OF THE CHARGES. I WAS NOT HAPPY THAT I HAD TO PAY ANYTHING AT ALL, BUT I FEEL FORTUNATE THAT MAZDA THREW ME A BONE. OTHERS HAVE NOT BEEN SO LUCKY. MAZDA SHOULD COMPENSATE THEM.
NHTSA complaint #10413825 — an unverified report by a vehicle owner.
2008 MADZA CX-7 4 CYL TURBO. I BOUGHT THE CAR ON JULY 05 2011 WITH 89K MILES. THE NEXT DAY A/C COMPRESSOR LOCKED UP. IT'S WAS FIXED WITH A BRAND NEW COMPRESSSOR, BUT BLOW SEMI COLD AND HOT WHILE ON COLD MODE. A RECALL SHOULD BE IN ORDER AS AMERICANS ARE GETTING RIPPED OFF BY MADZA.
NHTSA complaint #10413109 — an unverified report by a vehicle owner.
IN APRIL 2009 THE AIR CONDITIONER COMPRESSOR FAILED ON MY 2007 MAZDA CX-7. THERE WAS APPROXIMATELY 49,000 MILES ON THE CAR WHEN THIS HAPPENED. WE REPLACED THE COMPRESSOR WITH AN AFTERMARKET COMPRESSOR BECAUSE THE DEALER INDICATED IT WAS NOT IN WARRANTY. SOME TIME LATER WE RECEIVED A LETTER FROM MAZDA EXTENDING THE WARRANTY ON THE COMPRESSOR TO 60,000 MILES. IN THE LETTER MAZDA EXPLAINED THAT IF THE COMPRESSOR HAD ALREADY BEEN CHANGED THEY WOULD REIMBURSE US FOR THE CHARGES. THE PAPERWORK HAD BEEN MISPLACED AT THE TIME SO WE DID NOT CONTACT MAZDA FOR REIMBURSEMENT. IN DECEMBER 2010 MY DAUGHTER WAS DRIVING THE CAR IN DALLAS TEXAS WHEN SHE HEARD A NOISE COMING FROM UNDER THE HOOD. A BURNING SMELL STARTED COMING THROUGH THE VENTS, THEN SMOKE STARTED COMING INTO THE CAR, SHE HAD TO CROSS THREE LANES OF TRAFFIC TO GET OFF OF THE ROAD. THE CAR STOPPED RUNNING BEFORE SHE COULD GET OFF OF THE ROAD. A DRIVER STOPPED AND HELPED HER GET THE CAR OFF OF THE ROAD, LUCKILY NO ONE WAS INJURED. SHE CALLED ME AND TOLD ME WHAT HAPPENED, I CALLED FOR A WRECKER AND HAD THE CAR TOWED TO A MAZDA DEALERSHIP NEARBY. THE SERVICE MANAGER CALLED ME AND TOLD ME IT WOULD COST APPROXIMATELY $ 1,800.00 TO REPAIR THE CAR. HE ALSO TOLD ME THAT THE MILEAGE HAD EXCEEDED ITS LIMITS FOR WARRANTY. HE LATER CALLED AND SAID THAT WHEN THE BELT BROKE IT HAD DAMAGED THE PULLEY ON THE CRANKSHAFT AND THAT FOR THE CAR TO RUN PROPERLY IT WOULD ALSO NEED TO BE REPLACED. I CONTACTED THE CONSUMER DIVISION OF MAZDA AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO, THEY EXTENDED THE WARRANTY TO 60,000 MILES AND THAT THE CAR HAD EXCEEDED ITS WARRANTY. IT IS NOT NORMAL FOR AC COMPRESSORS TO FAIL IN SUCH A SHORT TIME UNLESS THERE IS A DEFECT. MAZDA KNEW THIS THAT IS WHY THEY EXTENDED THE WARRANTY. MAZDA NEEDS TO RECALL THESE DEFECTIVE COMPRESSORS BEFORE SOMEONE IS SEVERELY INJURED OR KILLED IN A WRECK CAUSED BY THE COMPRESSOR LOCKING UP.
NHTSA complaint #10380136 — an unverified report by a vehicle owner.
2007 MAZDA CX-7. CONSUMER EXPERIENCED SEVERAL PROBLEMS WITH VEHICLE *TGW THE CONSUMER STATED SHORTLY AFTER SHE PURCHASED THE VEHICLE, SHE NOTICED THE HEADLIGHTS POINTING TOWARD THE GROUND AND IT TOOK 3-5 TRIPS TO THE DEALER BEFORE IT WAS PROPERLY FIXED. IN JUNE 2010, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER DIAGNOSED THE PROBLEM AS AN EVAP SYSTEM LEAK WHICH COST $461.80. IN OCTOBER 2010, DURING A ROUTINE INSPECTION, IT WAS DISCOVERED THAT THE VEHICLE NEEDED AN OUTER TIE ROD END, IN ADDITION TO THAT AN ALIGNMENT WAS ALSO NEEDED. ONE WEEK LATER, THE AC COMPRESSOR FAILED.
NHTSA complaint #10368963 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS 2007 MAZDA CX-7. THE CONTACT STATED THAT THE AIR CONDITIONER COMPRESSOR FROZE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND BEGAN TO SMOKE ABNORMALLY. HE THEN ATTEMPTED TO START THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE CONTACT STATED THAT TWO DAYS PRIOR TO THE FAILURE, HE RECEIVED NOTIFICATION THAT THE MANUFACTURER WAS EXTENDING THE WARRANTY FOR THE AIR CONDITIONER COMPRESSOR TO THOSE VEHICLE UNDER 60,000 MILES. THE DEALER ADVISED THE CONTACT THAT HE WOULD BE LIABLE FOR REPAIRS BECAUSE THE VEHICLE WAS OVER THE MILEAGE RESTRICTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 61,000.
NHTSA complaint #10360531 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE TRAVELING 45 MPH USING THE AIR CONDITIONER THE CONTACT NOTICED THAT THE AIR CONDITIONER HAD SUDDENLY STOPPED FUNCTIONING, SECONDS LATER THE CONTACT NOTICED A BURNING SMELL INSIDE OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 61000.
NHTSA complaint #10355831 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2009 MAZDA CX 7. THE CONTACT STATED THAT THE AIR CONDITIONER DOES NOT BLOW COLD AIR INSTEAD THE AIR WAS ROOM TEMPERATURE. MAZDA WAS CONTACTED AND STATED THAT THE AIR CONDITIONER WAS WORKING THE WAY IT WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
NHTSA complaint #10353390 — an unverified report by a vehicle owner.
I RECENTLY BOUGHT A USED MAZDA CX-7 GRAND TOURING EDITION VEHICLE. I BOUGHT IT ON NOVEMBER 8, 2008 WITH 18,000 MILES ON IT. AFTER OWNING IT FOR A YEAR AND A HALF I WAS DRIVING TO WORK ONE MORNING WHEN I HEARD A POP AND CLANKING SOUND. I CONTINUED TO DRIVE UNTIL MY CAR STARTED LOSING POWER HOWEVER I MANAGED TO MAKE IT TO WORK. NO LIGHTS CAME ON, NOTHING. MY HUSBAND CAME THAT MORNING TO DRIVE THE CAR TO THE MECHANIC AND WITHIN 2 MILES ALL THE DASH LIGHTS CAME ON AND THE CAR LOST ALL POWER. IT WAS TOWED TO GRAPPONE MAZDA IN CONCORD NH FOR WHAT I THOUGHT WOULD BE WARRANTY WORK SINCE WE WERE STILL UNDER THE WARRANTY. WE WERE TOLD TO PRODUCE ALL SERVICE RECORDS WHICH WE DID, AND THEY FOUND SOME GAPS, HOWEVER, NEVER OVER THE RECOMMENDED 7500 MILES THAT THEY RECOMMEND FOR AN OIL CHANGE. OUR WARRANTY COVERAGE WAS DENIED TWICE. TO THIS DAY, WE STILL DON'T KNOW WHAT IS WRONG WITH OUR ENGINE. THERE HAVE BEEN SUGGESTIONS AND ALSO WE'VE BEEN TOLD THAT THE TURBO DEFINITELY WENT. WE OBTAINED A CARFAX TO SEE WHAT WAS DONE TO THE CAR BEFORE WE OWNED IT AND FOUND OUT THE TURBO HAD BEEN REPLACED BEFORE WE BOUGHT THE CAR WHEN IT WAS ONLY A YEAR OLD WITH 18,000 MILES ON IT. MAZDA IS REFUSING TO WORK WITH US ON THIS AND HAVE LEFT US WITHOUT A CAR NOW FOR 2 MONTHS.
NHTSA complaint #10349424 — an unverified report by a vehicle owner.
DRIVING HOME FROM WORK DURING RUSH HOUR. SMOKE BEGAN POURING OUT OF ENGINE COMPARTMENT OUTSIDE VEHICLE AND INTO THE CABIN. FEARING AN ENGINE FIRE, PULLED OFF TO LEFT SHOULDER OF HIGHWAY AND SHUT OFF ENGINE. OPENED HOOD (WITH MUCH TREPIDATION) TO OBSERVE PROBLEM. SMOKE CONTINUED TO EMANATE FROM PASSENGER SIDE OF ENGINE COMPARTMENT NEAR SERPENTINE BELTS - NO OBVIOUS FIRE. LET VEHICLE SIT FOR 5 MINUTES AND RESTARTED - SAME PROBLEM. SHUT OFF A/C, AND SMOKE AND NOISE DISCONTINUED. IDLED FOR 5 MINUTES - NO MORE APPARENT PROBLEMS WITH A/C OFF. PULLED BACK ON TO HIGHWAY AND CONTINUED TRIP HOME. DID SOME ONLINE INVESTIGATION AND DEDUCED THAT A/C COMPRESSOR HAD SEIZED. ANECDOTAL EVIDENCE OF WIDESPREAD PROBLEM, INCLUDING CATASTROPHIC FAILURES FOR OTHER MAZDA CX7 OWNERS. ANECDOTAL EVIDENCE OF A COMPLETE COMPONENT REDESIGN FOR 2008 MODEL YEAR. BROUGHT CAR TO DEALER FOLLOWING MONDAY - A/C COMPRESSOR HAD SEIZED AND REQUIRED REPLACEMENT TO THE TUNE OF $1300 AT MY COST (12,000 KM OVER WARRANTY). NO HELP FROM THE DEALER, AND NO HELP FROM MAZDA. ZOOM-ZOOM APPEARS TO REPRESENT HOW QUICKLY MAZDA RETREATS FROM CUSTOMER SUPPORT.
NHTSA complaint #10347916 — an unverified report by a vehicle owner.
THE SUV BEGAN TO SMOKE FROM UNDER THE HOOD. WHEN STOPPED TO LOOK AT IT THE BELT HAD BEGAN TO MELT DUE TO THE AC COMPRESSOR LOCKING UP. WHEN WENT TO DEALER TO PURCHASE NEW COMPRESSOR PARTS REP STATED THAT THIS WAS A COMMON PROBLEM. UPON FURTHER RESEARCH ONLINE FOUND SEVERAL REPORTS OF SIMILAR INCIDENTS. CHANGED A/C COMPRESSOR, DRYER RECEIVER, AND BELT. YES THE PARTS ARE AVAILABLE THE REPLACEMENT PARTS COST $420 AND IT WAS $90 TO RECHARGE THE SYSTEM (MAZDA QUOTED $450 FOR LABOR, HUSBAND IS MECHANIC SO HE DONE THE WORK). HAD THE BELT BROKE THIS COULD HAVE EASILY CAUSED ME TO BE STRANDED ON THE SIDE OF THE ROAD WITH MY TODDLER IN 100 DEGREE WEATHER. THE VEHICLE HAS ONLY ABOUT 50,000 ON IT AND A/C COMPRESSORS SHOULD LAST WAY LONGER THAN THAT. WHEN CALLED MAZDA THEY SAID I WOULD HAVE TO DRIVE THE CAR 45 MILES TO THE DEALER PAY FOR AN INSPECTION AND THE DEALER WOULD SEND THEM A REPORT. I WAS NOT COMFORTABLE DRIVING THIS FAR SO WE BOUGHT THE PARTS FROM MAZDA AND DONE THE WORK.
NHTSA complaint #10347783 — an unverified report by a vehicle owner.
AIRCONDITIONING CAUSED STRONG BURNING-RUBBER SMELL. BEING AWARE OF NUMEROUS PROBLEMS LEADING TO ENGINE SHUTDOWN WITH POTENTIAL FOR CRASH, SHUT DOWN A/C TO ENABLE 500-MILE DRIVE HOME, THEN TO DEALER, WHO CONFIRMED FAILURE AND REPLACED COMPRESSOR AND SERPENTINE BELT AT COST OF $552.47. MILEAGE AT TIME OF REPLACEMENT WAS ONLY 52,132.
NHTSA complaint #10342021 — an unverified report by a vehicle owner.
A/C CONDENSER FOR AIR CONDITION JUST WENT ON FRIDAY MORNING WENT NEXT DAY SATURDAY TO MAZDA DEALER THEY HAD NO INVENTORY NO BACK ORDER DATE BUT WANTED ME TO GIVE THEM $800. TO HOLD AND ITEM WITH NO ACKNOWLEDGE TO WHEN IT WILL COME IN THEY SAID SINCE IT WENT OUT YESTERDAY MORNING I HAVEN'T REALLY HEARD ANYTHING BAD AND YOU SHOULD BE ABLE TO DRIVE FOR ABOUT 2 WEEKS, LIFTED THERE ABOUT 30 MIN HEADING TO MAKE SOME ERRANDS WITH MY 2 BOYS, FRONT HOOD STARTING SMOKING VERY WHICH SMOKE AND SMELT BURNING PULLED OVER WAITED I CALLED THEM THEY SAID OH, THIS MEANS THAT YOU ENGINE BELT BROKE AND YOUR ENGINE IS FROZEN. $1400. TO REPAIR 2007 CX07 (NOTHING BUT ISSUES).
NHTSA complaint #10342016 — an unverified report by a vehicle owner.