84 of the 1,546 complaints filed about the Mazda CX-7 are about the transmission — 5% of everything owners reported. The worst model year for it is 2007.
84
Complaints
5%
Share of all complaints
3
Crashes
2
Fires
POWER TRAIN
I ALREADY HAVE A COMPLAINT BUT I FORGOT TO ADD THAT MY AIRBAG LIGHT IS ON AND WON'T COME OFF ALONG WITH MY ENGINE LIGHT IT WON'T EVEN CRANK SINCE WE BROKE DOWN IN THE MIDDLE OF HIGHWAY BECAUSE IDH THE MONEY TO GET IT FIXED AND TRYING TO ASK FOR A RIDE EVERYDAY! THANK YOU SO MUCH
NHTSA complaint #11384218 — an unverified report by a vehicle owner.
POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY AND SUDDENLY I HEAR A LOUD NOISE SOUNDED LIKE I WAS IN A BIG RIG TRUCK THEN ALL OF A SUDDEN IT STARTED TO OVERHEAT B4 I COULD PULL OFF OF HIGHWAY IT CUT OFF RIGHT IN THE HIGHWAY I HAD MY GRANDSON WITH ME AND THANK GOODNESS THERE WAS NOT A LOT OF TRAFFIC OR WE PROBABLY WOULD'VE BEEN DEAD
NHTSA complaint #11378612 — an unverified report by a vehicle owner.
POWER TRAIN
THE TRANSMISSION JUST ALL OF A SUDDEN WOULD NOT REVERSE THE VEHICLE
NHTSA complaint #11176010 — an unverified report by a vehicle owner.
POWER TRAIN
ON 4/18/18 - WHILE DRIVING VEHICLE, ALL OF A SUDDEN AND WITH NO WARNING, PUSHING GAS PEDAL, IT REVED UP INTO GEAR, STAYED THERE AND THEN ALL OF A SUDDEN BANGED INTO NEXT GEAR AND PROCEEDED TO DO THE SAME THROUGH THE REMAINING GEARS. THEN THE AT LIGHT ILLUMINATED. I TURNED THE CAR AROUND AND DROVE BACK TO THE OFFICE (THIS WAS AT LUNCH TIME). WHEN I LEFT THE OFFICE FOR THE EVENING, THE CAR NOW WOULD NOT GO INTO REVERSE. I ENDED UP HAVING IT TOWED TO A TRANSMISSION SHOP. I WAS TOLD THAT IT NEEDED A NEW TRANSMISSION. NOW I WOULD PROBABLY BE INCLINED TO AGREE BUT THE CAR DOES NOT EVEN HAVE 65K MILES ON IT!!! EVERYONE I HAVE TALKED TO SAID THAT IS NOT NORMAL FOR A TRANSMISSION TO GO WITH THAT FEW MILES ON IT. SOMETHING IS VERY WRONG HERE.
NHTSA complaint #11089204 — an unverified report by a vehicle owner.
POWER TRAIN
CAR WAS STATIONARY AT THE TIME. I WAS ATTEMPTING TO BACK OUT OF A DRIVEWAY, AND THE CAR WOULD NOT ENGAGE INTO REVERSE. I WAS ABLE TO PUSH IT OUT AND DRIVE IT TO SMITHAVEN MAZDA. THIS CAR WAS ABLE TO RUN IN DRIVE BUT WOULD BOG DOWN WHEN THE TRANSMISSION WOULD TRY TO SHIFT. THE DEALERSHIP WAS CLOSED AT THE TIME AND THE NEXT DAY I SPOKE TO THE SERVICE MANGER AT MAZDA AND HE PERFORMED A DIOGNOSTIC ON THE CAR. HE CALLED LATER THAT DAY TO INFORM ME THAT THE TRANSMISSION WAS BLOWN AND THE COST TO REPLACE IT WOULD BE $4,300. THIS CAR HAS 72,000 MILES ON IT AND WAS PURCHASED NEW IN 2011. THE CAR HAS BEEN SERVICED AT THE DEALERSHIP AND EVERY RECOMENDED REPAIR AND SCHEDULED MAINTENAINCE WAS PERFORMED. I AM INTERESTED IN CONTACTING MAZDA OF AMERICA TO COMPLAIN ABOUT A FAILED TRANSMISSION ON A CAR THAT WAS WELL MAINTAINED AND WAS NOT DRIVEN ABUSIVELY.SO FAR I HAVE HAD REPAIR ESTIMATES FROM $3,000 TO $4,300 AT THE DEALERSHIP. I HAVE READ OF COMPLAINTS OF TRANSMISSION FALURES WITH OTHER MAZDA CX7 OWNERS. MAZDA SHOULD BE HELD RESPONSIBLE FOR THIS DEFECTIVE CAR PART , CONSIDERING A CAR THAT WAS VERY WELL MAINTAINED AT THE DEALER. MAZDA OFFERED NO APOLOGY OR EXPLANATION AS TO WHY THIS TRANSMISSION WOULD FAIL ON A CAR WITH THIS MILEAGE AND MAINTENANCE RECORD.
NHTSA complaint #10979104 — an unverified report by a vehicle owner.
POWER TRAIN
TCS AND CHECK ENGINE LIGHT IS ON. THE CAR DOES NOT HAVE POWER EVEN IF THE GAS PEDAL IS PRESSED ALL THE WAY, THE CAR MOVES ONLY UP TO 5 MILES PER HOUR (RPM POWER). VEHICLE LOSES THROTTLE. AC BLOWS WARM WHEN TCS LIGHT IS ON. THERE IS A WHITE SMOKE FROM THE EXHAUST. THIS USUALLY HAPPENS AFTER THE CAR IS PARKED FOR COUPLE HOURS. THE SAME ISSUE OCCURS SEVERAL TIMES WITHIN A PERIOD OF YEAR AND A HALF. MY CAR WAS @ SERVICE SHOP MORE THAN 2 MONTHS. I CONTACTED MAZDA CORPORATE OFFICE IN SEVERAL OCCASIONS AND THEY ARE AWARE OF THE ISSUES I HAVE WITH THE CAR, BUT THEY DID NOT RESPOND POSITIVELY.
NHTSA complaint #10916089 — an unverified report by a vehicle owner.
POWER TRAIN
TCS AND CHECK ENGINE LIGHT IS ON. THE CAR DOES NOT HAVE POWER EVEN IF THE GAS PEDAL IS PRESSED ALL THE WAY, THE CAR MOVES ONLY UP TO 5 MILES PER HOUR (RPM POWER). VEHICLE LOSES THROTTLE. AC BLOWS WARM WHEN TCS LIGHT IS ON. THERE IS A WHITE SMOKE FROM THE EXHAUST.
NHTSA complaint #10915020 — an unverified report by a vehicle owner.
POWER TRAIN
WAS DRIVING AND ALL OF A SUDDEN LOST POWER AND A HOWLING NOISE NO CHECK ENGINE LIGHT CAME ON. PULLED OVER TO SEE WHAT IT WAS AND NOTHING VISIBLE NO LEAKS NOTHING. HAD MY WIFE HIT THE HAS AND NO NOISE. STARED DRIVING AND NOISE CAME BACK AND WHITE SMOKE. JUST HAD AN OIL CHANGE DONE AND NEXT OIL CHANGE DUE IN ABOUT 1000 MILES. DROVE ABOUT 20 MPH TO GET HOME CHECK OIL AND IT WAS OK. THE WHITE SMOKE MAKES ME THINK THE TURBO WENT ON MY CAR. I JUST PURCHASED THIS CAR IN OCTOBER OF 2015. IT'S BEEN BACK TO THE SHOP FOR ELECTRIC PROBLEMS WITH THE KEY AND RADIO THAT STILL NOT RESOLVED. RADIO SHUTS OFF AND BEEPS THAT KEY IS NOT IN CAR.
NHTSA complaint #10859985 — an unverified report by a vehicle owner.
POWER TRAIN
DECEMBER 2015 I HAD MY CAR TOWED TO A MAZDA DEALERSHIP (AAA SERVICE SAID TO DO SO BECAUSE OF THE NOISE AND FEAR THE VVT WOULD BREAK WHILE IN MOTION) TO REPLACE THE VVT (TIMING CHAIN) AND VALVE COVER GASKETS - PAYING OUT OF POCKET. AS OF TODAY, 2/12/16, THE SAME NOISE, BUT LOUDER, STILL OCCURS WHEN I START THE CAR AND DRIVE. THE AIR BAG LIGHT IS ON AND WAS ON WHEN I TOOK IT IN. NO MENTION OF WAS MADE. ALSO, WHEN I RECEIVED MY RECEIPT, THEY HAD THE MILEAGE WRONG BY 20,000 MILES (POTENTIALLY AFFECTING CARFAX REPORTS) , AND INDICATED ON THE SHEET THAT OTHER AREAS SUCH AS LIGHTS WERE FINE AND THEY WERE NOT. THEY DID MENTION THAT MY TURBO MAY NEED REPLACING SOON (ANOTHER CONSISTENT COMPLAINT). THERE WAS A CLASS ACTION SUIT FILED IN NJ REGARDING THIS AND IT WAS THROWN OUT. WHY ISN'T THE GOVERNMENT DOING SOMETHING ABOUT ALL OF THESE SIMILAR COMPLAINTS? WHERE DO I GO SINCE I JUST DON'T TRUST MAZDA DEALERSHIPS?
NHTSA complaint #10825878 — an unverified report by a vehicle owner.
POWER TRAIN
WHILE DRIVING ON COLORADO STATE HIGHWAY 91 AT APPROX 55 MPH, THE VEHICLE SUDDENLY DIED. THE ENGINE CEASED WORKING, ALL SYSTEMS CEASED IMMEDIATELY. I WAS UNABLE EVEN TO SAFELY PULL THE CAR ONTO THE SHOULDER, THE LOSS OF POWER WAS SO COMPLETE AND SO SUDDEN. THE VEHICLE WAS 200 MILES FROM MY HOME, AND 250 MILES FROM THE CLOSEST DEALER AT THAT POINT, SO I HAD IT TOWED TO THE CLOSEST GARAGE THAT WOULD LOOK AT IT, ABOUT 60 MILES AWAY. THAT GARAGE EVALUATED THE CAR AND STATED THAT THE TIMING CHAIN HAD BROKEN AND A NEW ENGINE WOULD BE REQUIRED, AT APPROXIMATELY $6,000 TO $8,000. I PHONED THE CLOSEST MAZDA DEALER, IN DENVER, AND ASKED WHAT THEY RECOMMENDED. THEY ALSO STATED THE ENGINE WOULD HAVE TO BE REPLACED, AT A COST OF $8,000 TO $9,000. I CONTACTED THE GARAGE CLOSEST TO MY HOME AND ASKED THEIR ADVICE. THEY STATED THEY HAD EXPERIENCE REPLACING THE TIMING CHAINS AND REPAIRING ENGINE DAMAGE IN OTHER VEHICLES AND THAT THEY COULD DIAGNOSE WHETHER THAT WAS AN OPTION. THEIR GUESS ON COST WAS BETWEEN $2,000 AND $4,000 IF THE REPAIR WERE POSSIBLE AND THERE WAS NOT TOO MUCH DAMAGE TO VALVES. SINCE THE SHOP THAT IS 25 MILES FROM MY HOME RECOMMENDED REPAIR AT LESS THAN 1/2 THE COST OF THE DEALER 200 MILES FROM MY HOME, I ELECTED TO TAKE IT THERE. UPON RESEARCH I FOUND 1. THE VIN # IS ONE IN A SERIES WITH KNOWN TIMING CHAIN FAILURE, AND THAT A HEAVIER DUTY ONE HAD BEEN ISSUED TO REPLACE; 2. THE DEALER HAD REPLACED THE VVT PREVIOUSLY AND SHOULD HAVE REPLACED THE TIMING CHAIN AT THAT TIME ACCORDING TO SERVICE BULLETIN 01-012/12, BUT DID NOT REPLACE THE TIMING CHAIN; 3. THE FAILURE HAPPENED 4 DAYS AFTER THE EXPIRATION OF THE ENGINE WARRANTY AND 7,000 MILES OVER THE 7YR/70,000 MI PERIOD; 4. MAZDA WOULD NOT HONOR THE WARRANTY SINCE THE REPAIRS WERE DONE BY AN INDEPENDENT SHOP, NOT A DEALER. MAZDA KNOWS THAT THIS VIN# IS IN A RANGE OF VEHICLES WITH THIS ISSUE BUT WILL NOT FIX.
NHTSA complaint #10818938 — an unverified report by a vehicle owner.
POWER TRAIN
ON 12/14/2015, I WAS DRIVING ABOUT 60-65 MPH ON A MARYLAND HIGHWAY AT AROUND 10AM. I WAS IN THE NEXT LANE BESIDE THE FAST LANE. THE 2011 MAZDA CX7 STARTED TO DECELERATE. I LOOKED DOWN AT THE GAGES TO MAKE SURE I DIDN'T INADVERTENTLY GO INTO NEUTRAL. I WAS STILL IN DRIVE. I HIT THE BRAKE, NOT COMING TO A COMPLETE STOP, AND THEN STEPPED BACK ON THE GAS, PUSHING THE GAS PEDAL TO THE FLOOR AND THE CAR WOULD NOT ACCELERATE. IT WENT DOWN TO ABOUT 20 MPH. IN MY REARVIEW MIRROR I SAW A TRACTOR TRAILER COMING TOWARD ME AND THERE WAS NO WHERE I COULD MOVE, AND I COULD NOT SEE ON THE OTHER SIDE OF THE TRAILER TO GO INTO THE NEXT LANE WITHOUT HITTING ANOTHER VEHICLE. I WAS HIT IN THE REAR BY THE TRAILER. I HAD ON MY SEATBELT AND THE AIRBAG DID NOT DEPLOY. I CHECKED FOR CARS IN THE FAST LANE AND SLOWLY MOVED ONTO THE SHOULDER. THE DRIVER OF THE TRUCK FOLLOWED ME. I PURCHASED THE CAR USED LAST YEAR FROM MILE ONE IN BALTIMORE, MD. THE CAR FAX FOR THE VEHICLE WAS GREAT, WITH NO ISSUES. I GOT OIL CHANGES EVERY 6K MILES, MY LAST ONE BEING IN SEPTEMBER 2015, AT JIFFY LUBE. THIS WAS MY FIRST INSTANCE WITH ANY ACCELERATION AND DECELERATION ISSUES. IF THERE WAS AN ISSUE, I DID NOT GET ANY INDICATION LIGHT ON MY DASH BOARD THAT THERE WAS AN ISSUE.
NHTSA complaint #10810217 — an unverified report by a vehicle owner.
POWER TRAIN
I BOUGHT THIS CAR IN FEBRUARY 2013 AND TWO TIMES SINCE THEN I HAVE HAD TO REPLACE THE TIMING CHAIN, THANKFULLY MY HUSBAND AND I BOUGHT THE EXTENDED WARRANTY, BUT I HAVE A FEELING THAT IT WILL DO IT AGAIN BEFORE I EVEN PAY MY CAR OFF. JUST A MONTH AGO I HAD TO TAKE MY CAR IN BECAUSE MY ENGINE LIGHT CAME ON, SO I CHECKED MY ENGINE OIL AND THERE WAS NONE ON THE DIP STICK. CALLED THE PLACE I JUST CAME FROM GETTING MY OIL CHANGED THE WEEK BEFORE AND FOUND OUT THAT THE TURBO CHARGER WAS MALFUNCTIONING AND SUCKING ALL THE OIL OUT OF THE OIL PAN. THE DEALERSHIP SAYS THAT IT COMMON FOR THAT MAKE AND MODEL... MY WARRANTY COVERED THE WORK BUT BARELY. I NOW HAVE 4,000 MILES LEFT ON MY WARRANTY.... WHAT ELSE COULD GO WRONG! I WILL NEVER BUY ANOTHER MAZDA PERIOD!
NHTSA complaint #10721035 — an unverified report by a vehicle owner.
POWER TRAIN
PURCHASED (NEW) - JULY 4TH, 2011. ONE MONTH IN, THE FRONT DRIVER TIRE BLOWS OUT ON THE 55 FREEWAY IN COSTA MESA. THE CAR IS DRIVEN TO THE DEALER THE NEXT DAY - TO HAVE A TIRE PLACED ON. THE PRICE WAS SURELY "SURPRISE SURPRISE" - $250.00. WE PUSH TO KNOW WHY THE TIRE WAS SO EXPENSIVE, IT'S BECAUSE THE SIZE IS NEW FOR THIS SIZE VEHICLE AND THERE'S ONE MAKER OF THE TIRE. BRIDGESTONE. WE PAY FOR IT BEGRUDGINGLY, AND GO ABOUT OUR WAY. FEBRUARY 6TH, 2015, 3 YEARS, 6 MONTHS OF OWNING THE VEHICLE. THE VEHICLE HISTORY IS GOOD, MAINTENANCE IS EXCELLENT (MY WIFE IS A THERAPIST FOR CHILDREN WITH AUTISM SO THAT'S WHY VEHICLE CHOICE WAS EXTREMELY IMPORTANT - TRAVELING CLIENT TO CLIENT IN ADMINISTERING THERAPY SESSIONS) AND WITHOUT WARNING, SHE CANNOT REVERSE. CAR CAN DRIVE FORWARD, YET IS LOSING POWER WHEN THE AUTOMATIC ATTEMPTS TO SHIFT FROM 1ST TO 2ND GEAR, SO IT JUMPS FROM FIRST TO 3RD. WE TAKE THE VEHICLE TO BROWNING MAZDA IN CERRITOS AND WE ARE ADVISED THAT THE TRANSMISSION NEEDS TO BE REPLACED ($3,200.00). 3 YEARS 6 MONTHS 64,262 MILES, EXCELLENT MAINTENANCE HISTORY, & THIS VEHICLE NEEDS A NEW TRANSMISSION? THIS FELT LIKE A TERRIBLE JOKE. THE POWER TRAIN WARRANTY? 3Y/60K. EXPIRED JUST OVER 4,000 MILES AGO. WE CONTACT MAZDA (CORPORATE) & ARE ADVISED LATER IN THE DAY THAT THEY WOULD PAY HALF OF THE TICKETED AMOUNT. THAT'S STILL EGREGIOUS AS THERE WOULDN'T BE A VEHICLE SOLD IF MOST BUYERS KNEW THAT AT SUCH RIDICULOUSLY LOW MILEAGE, THE TRANSMISSION WOULD FAIL THEM. WE RETRIEVE THE VEHICLE AND HAVE IT LOOKED AT FOR TWO MORE OPINIONS AND APPARENTLY THERE ARE NO CODES INDICATING THE TRANSMISSION IS BAD, YET IT'S OBVIOUSLY THE TRANSMISSION ACCORDING TO THE MECHANIC AS INDICATED SIMPLY BY THE TEST DRIVE.
NHTSA complaint #10683090 — an unverified report by a vehicle owner.
POWER TRAIN
ON SUNDAY, JANUARY 4, 2015, I WAS DRIVING MY 2008 MAZDA CX-7 AND I STOPPED AT A STOPLIGHT. WHEN I TRIED TO TAKE OFF WHEN THE LIGHT TURNED GREEN, MY CAR HESITATED AND WHEN I PRESSED ON THE GAS PEDDLE A LITTLE MORE, IT STILL HESITATED THEN FINALLY TOOK OFF. ALL OF A SUDDEN, I HEARD AN EXTREMELY LOUD POPPING NOISE, AND THEN THICK, HEAVY WHITE SMOKE STARTED TO COME OUT OF THE TAILPIPE. THE WHITE SMOKE THEN STARTED FLOWING OUT FROM UNDER THE HOOD, AND IT STARTED TO COME INTO THE CAR THROUGH THE AIR VENTS. WHEN I TRIED TO PULL OVER AND PUT THE CAR IN PARK, IT WOULDN'T SHIFT INTO GEAR, SO I PUSHED THE PARKING BREAK, AND IT FINALLY STOPPED. I GOT OUT OF THE CAR AND WHEN I WENT TO GRAB MY PURSE, I SAW FIRE COMING THROUGH THE BOTTOM AIR VENTS ( THE ONES THAT BLOW AIR ON YOUR FEET) SO I GRABBED MY PURSE AS QUICKLY AS I COULD, AND RAN AWAY FROM THE CAR. THEN, I SAW PART OF THE ENGINE FALL OUT OF THE BOTTOM OF THE CAR, ON FIRE, AND BURN INTO THE STREET. ABOUT 5 SECONDS LATER, THE WHOLE ENTIRE CAR BURST INTO FLAMES. ALL OF THE DOORS WERE CLOSED, BUT THE INTENSITY OF THE FIRE BLEW BOTH OF THE PASSENGER SIDE DOORS OPEN, AND BLEW OUT ALL OF THE WINDOWS (INCLUDING THE SUNROOF, WHICH WAS CLOSED AT THE TIME). WHEN THE FIREFIGHTERS FINALLY PUT THE FIRE OUT, THE CAR WAS STILL SMOLDERING AND EVERYTHING INSIDE WAS MELTED. THE STEERING WHEEL, THE SEATS, THE DOOR HANDLES, THE MIRRORS, EVERYTHING. THE FIRE WAS SO STRONG THAT IT BLEW THE HOOD BACK ONTO THE WINDSHIELD. ALL THAT IS LEFT OF THE CAR, IS JUST THE METAL FRAME, AND THE ENGINE. THE CAR HAS A 4 CYLINDER ENGINE WITH A TURBO FEATURE ON IT. I BELIEVE THAT IS WHAT CAUSED THE FIRE AND MADE THE LOUD POPPING SOUND INITIALLY.
NHTSA complaint #10679073 — an unverified report by a vehicle owner.
POWER TRAIN
VEHICLE EXHIBITS SUDDEN ACCELERATION. APPROX 25% TO 35% OF THE TIME VEHICLE WILL LURCH FORWARD WHEN ACCELERATING FROM A STOP. VEHICLE BEHAVES AS IF THE ACCELERATOR IF PRESSED DOWN ALL THE WAY, EVEN THOUGH IT IS BARELY ENGAGED. SOMETIMES THE ACCELERATION IS SO STRONG THAT THE TIRES WILL BREAK LOOSE. SUDDEN ACCELERATION STARTS AT ABOUT 2MPH AND STOPS BY 10MPH. APPROX 5% TO 10% OF THE TIME WILL HAPPEN IN REVERSE AS WELL. ON APPROX. NOV 1, 2014 THIS SUDDEN ACCELERATION CAUSED AN CRASH WHILE THE VEHICLE WAS BEING PARKED.
NHTSA complaint #10672213 — an unverified report by a vehicle owner.
POWER TRAIN
I WRITE TO EXPRESS MY DISAPPOINTMENT AT THE QUALITY OF VEHICLES MAZDA IS PUTTING OUT, AND THE LACK OF RESPONSE MAZDA'S CUSTOMER SERVICE DEPARTMENT OFFERS ITS CUSTOMERS. IN 2008 I BOUGHT A 2008 MAZDA CX7 AND THIS CAR HAS GIVEN ME NOTHING BUT PROBLEMS. FROM THE FAULTY WIRING THAT ALWAYS BLOWS OUT THE HEADLIGHTS, TO THE POWER WINDOWS WHICH SOMETIMES TURN OFF AND TURN ON, TO THE EXHAUST FUMES THAT CAN BE SMELT INSIDE THE CAR, I'VE COMPLAINED ABOUT ALL OF IT AND SPENT COUNTLESS RESOURCES AND TIME TRYING TO FIX IT ALL. THE LAST STRAW CAME ABOUT A MONTH AGO WHEN I WAS INFORMED THAT MY VVT ADJUSTER AND CHAIN WERE OUT, THE TURBO WAS OUT AND THE ENGINE WAS FAILING AND IT WOULD COST ME CLOSE TO $4,000 TO REPAIR IT. WE'RE TALKING ABOUT A CAR WITH ONLY 75,000 MILES. ACCORDING TO MY MECHANIC AND ACCORDING TO EDMUNDS.COM REVIEWS THESE ARE ALL COMMON CX-7 PROBLEMS AND MAZDA JUST WON'T OWN UP TO THEM.
NHTSA complaint #10661147 — an unverified report by a vehicle owner.
POWER TRAIN
I PURCHASED MY 2007 MAZDA CX-7 FROM A DEALERSHIP IN GREENSBURG, PA IN FEBRUARY OF 2014, IT WAS PURCHASED AS A USED CAR WITH ONLY 36,500 MILES ON IT. I HAD NO PROBLEMS WITH THE CAR AT FIRST, THEN I NOTICED MY GAS MILEAGE WAS GETTING WORSE, THAT IS WHEN ON MEMORIAL DAY MY CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF. I TOOK IT MY MECHANIC BECAUSE I WAS UNABLE TO GET IT IN TO THE DEALERSHIP FOR A WEEK AT SOME POINTS AND THE LIGHT WOULD HAVE BE OFF BY THEN. THEN WHEN I WAS ON MY WAY HOME ON THE EVENING OF 9/4/14 MY CAR MADE A VERY WEIRD SOUND ANY TIME I WOULD TRY TO PUSH ON THE GAS. I PULLED THE CAR OFF THE ROAD AND THERE IT SAT UNTIL I COULD REACH THE SERVICE DEPARTMENT ON THE FOLLOWING DAY. MY HUSBAND TOOK THE CAR TO THE DEALERSHIP AND THAT'S WHERE IT SAT BECAUSE HE WAS INFORMED THAT IT WAS UNSAFE TO DRIVE? I WENT UP AFTER WORK ONLY TO HAVE THEM TELL ME THAT THEY COULD NOT GET THE READINGS FROM THE DIAGNOSTIC TEST AND THAT THEY WOULD HAVE TO SEND IT TO AN ACTUAL MAZDA DEALERSHIP, WHERE IT HAS BEEN FOR ALMOST A WEEK. I WAS INFORMED YESTERDAY THAT MY TURBO AND OTHER UN-MENTIONED PARTS HAD BROKEN. I THEN WAITED TO HEAR BACK AS TO WHETHER THE WARRANTY THAT I PAID AN ADDITIONAL $2,000 FOR AT THE TIME OF PURCHASE WOULD COVER IT, IT WILL NOT COVER THIS AND THEY STATED THAT THE TURBO WAS NOT CONSIDERED A PART OF THE "POWERTRAIN" SO THEY QUOTED ME A PRICE OF UPWARDS OF $3300 TO REPAIR THE VEHICLE THAT I HAVE HAD FOR 7 MONTHS. I HAVE STARTED TO DO RESEARCH INTO THIS VEHICLE AND I HAVE FOUND OUT THAT THIS IS ACTUALLY QUITE A COMMON PROBLEM WITH THIS MAKE AND MODEL AND THAT THE MANUFACTURER WILL NOT STAND BY THE PRODUCT FULLY KNOWING THAT THIS IS A PROBLEM AND THE CONSUMER IS LEFT HOLDING QUITE A HEFTY BILL. I IMPLORE YOU TO RESEARCH THIS AND FORCE THEIR HAND SO THAT "[XXX]" DOESN'T KEEP GETTING STUCK HOLDING A HUGE BILL FOR SOMETHING THIS COMPANY JUST DOESN'T WANT TO FIX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10632048 — an unverified report by a vehicle owner.
POWER TRAIN
TIMING CHAIN REPLACEMENT RESULTED IN A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP AND ITS HOUSING. REPLACING THE TIMING CHAIN RETURNED THE ENGINE TO PRODUCTION LINE SPECS, THAT WERE TOO MUCH FOR A WORN FUEL PUMP TO HANDLE. THE INCREASED PRESSURE TO THE FUEL PUMP SHATTERED IT INTO NUMEROUS PIECES LESS THAN 100 MILES AFTER THE TIMING CHAIN WAS REPLACED. SAID PIECES BECAME LODGED INSIDE THE CAM SHAFT AND ENDED UP BENDING ALL OF THE VALVES. THE NECESSITATED A COMPLETE VALVE JOB, REMOVING AND REPLACING THE CYLINDER HEAD, FUEL PUMP, CAM SHAFT AND OIL CONTROL CALVE. AT WORST, ALL TIMING CHAIN REPLACEMENTS SHOULD REQUIRE A FUEL PUMP CHANGE IN ORDER TO PREVENT THE SEQUENCE OF EVENTS THAT HAPPENED TO MY CAR AND THOUSANDS OF OTHERS.
NHTSA complaint #10608947 — an unverified report by a vehicle owner.
POWER TRAIN
VEHICLE STARTED MAKING A LOUD WHINING NOISE WHILE DRIVING AT 55MPH. WHITE SMOKE STARTED POURING OUT OF REAR END. WE THOUGHT THE CAR WAS ON FIRE. IT THEN WOULDN'T GET OVER 20MPH. PULLED OVER AND CALLED A TOW TRUCK.
NHTSA complaint #10604803 — an unverified report by a vehicle owner.
POWER TRAIN
AS I WAS DRIVING MY MAZDA ( WITH A TURBO ENGINE) ALONG THE HIGHWAY IT BEGAN TO DECELERATE ON ITS OWN AND MAKING A LOUD KNOCKING/GRINDING NOISE. IT STOPPED ON THE ROAD GOING UP A HILL WITH NO TURNOUTS. SO IT APPEARS THAT THE TURBO BLEW UP. IT WILL START, BUT I CANNOT GO ANYWHERE. I HAVE ALSO HAD TO REPLACE GASKETS ON MY OIL FILTER HOUSING UNIT, AS THE STOCK GASKETS WERE FAULTY AND CAUSING A SEVERE OIL LEAK. ALSO, MY EMISSIONS REGULATION ( EGR) VALVE IS BAD AND THEREFORE WILL NOT PASS SMOG. EACH OF THESE ISSUES I AM SEEING MORE AND MORE COMPLAINTS ABOUT FROM OTHER OWNERS OF THE SAME VEHICLE. MAZDA HAS MADE A HORRIBLY DEFECTIVE CAR AND REFUSES TO DO ANYTHING ABOUT IT EXCEPT TO CLAIM OWNER NEGLIGENCE. I BOUGHT MY CAR WITH 40K MILES ON IT AND IT HAS BEEN FALLING APART FROM THE START. THERE IS ABSOLUTELY NO EXCUSE AND THIS IS NOT OWNER NEGLIGENCE, IT IS MAZDA NEGLIGENCE AND REFUSAL TO MAKE ANYTHING RIGHT ON THEIR COMPLETELY DEFECTIVE VEHICLES.
NHTSA complaint #10587041 — an unverified report by a vehicle owner.