Owners have filed 143 complaints
about the 2002 Mazda MPV with NHTSA between 2002 and 2015.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 3 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Mazda MPV. 50 means typical for this
model; 100 means roughly double.
Severity — 61
11.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 39
23% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
5363.9%
Exhaust System
910.8%
Catalytic Convertor
78.4%
Ignition
67.2%
Electrical
22.4%
FOG Lights
22.4%
Accelerator Pedal
22.4%
Hinge AND Attachments
22.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
65.8%
1,000 – 9,999 miles
54.8%
10,000 – 24,999 miles
1211.5%
25,000 – 49,999 miles
1514.4%
50,000 – 74,999 miles
3129.8%
75,000 – 99,999 miles
2322.1%
100,000 – 149,999 miles
98.7%
150,000+ miles
32.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2002peak 10Apr 2015
Recalls on the 2002 Mazda MPV
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200603514,855 units in Canada
Engine
Certain vehicles previously updated following an emission recall concerning the PCV hose may experience throttle icing during cold weather operation. As a result of misrouting of the PCV hose during the emission recall, moisture build-up inside the hose could freeze while the vehicle is parked. If the vehicle is then driven at constant highway speeds in extremely cold temperatures (-30 degrees Celsius or colder), the moisture in the blow-by gases may freeze in the throttle valve area. Under these conditions, even if the accelerator pedal is released while driving, engine speed may not decrease. Unwanted acceleration could result in a vehicle crash without prior warning. Correction: Dealers will inspect the previously replaced PCV hose for proper routing and reroute if necessary.
Recall 200508238,579 units in Canada
Other
On certain vehicles, the liftgate stay dampers and stud bolts may rust and stick together, causing the stud bolds to break off. In the worst case, this condition may allow the liftgate to suddenly drop during opening or closing, injuring the operator. Correction: Dealers will replace the left and right dampers and stud bolts.
Recall 20041839,623 units in Canada
Engine
On certain vehicles, the cruise control actuator cable may be broken due to insufficient strength. Also included are certain 2000-2001 minivans built between March 31, 1999 and March 31, 2001, that have had the cruise control repaired and possibly had a defective cable installed during that repair. It is possible that the broken actuator cable may be out of position and could interfere with the operation of the accelerator cable, preventing a decrease in engine speed while driving, increasing the risk of a crash. Correction: Dealers will replace the actuator cable.
Recall 200317813,324 units in Canada
Airbag
On certain vehicle, the airbag warning labels on the sun visors are English only. This does not comply with the requirements of CMVSS 208. Correction: Mazda will mail owners corrected replacement labels and installation instructions.
Recall 200304714,715 units in Canada
Electrical
On certain vehicles, the front fog light bulb socket was installed improperly. If the vehicle continues to operate with this condition, the bulb socket and the wiring harness may separate from the fog light housing as a result of exposure to vehicle vibration. Should this occur, the bulb socket and the harness can drop inside the bumper and in the worst case, the heat generated can cause the bumper to burn. Correction: Dealer will re-install the bulb socket properly.
Recall 20020472,892 units in Canada
Label
Certain mini vans fail to comply to the requirements of federal motor vehicle safety standard no. 120, "tire selection and rims for motor vehicles other than passenger cars." an incorrect gross axle weight rating (GAWR) was indicated on the certification label. Correction: Owners will be mailed accurate certification labels and inserts for the owner's manual.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 172,000 milesHuntsville, ALCrash
AIR BAGS
TL* THE CONTACT OWNS A 2002 MAZDA MPV. WHILE TRAVELING 45 MPH THE VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. NONE OF THE AIRBAGS DEPLOYED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 172,000. UPDATED 07/06/12
NHTSA complaint #10459543 — an unverified report by a vehicle owner.
at 36,000 milesEast Brunswick, NJFire
EXTERIOR LIGHTING
I AM THE OWNER OF A 2002 MAZDA MPV WITH APPROXIMATELY 36,000 MILES . ON THE EVENING OF FEBRUARY 16, 2011 WHILE DRIVING HOME WITH MY DAUGHTER IN THE CAR THE RIGHT FOG LIGHT STARTED A FIRE IN THE BUMPER. THERE WAS A RECALL ISSUED FOR THIS MANY YEARS AGO FOR THIS EXACT PROBLEM. AT THE TIME OF THE RECALL, I DID BRING MY CAR IN AND SUPPOSEDLY THE PROBLEM WAS CORRECTED. HOWEVER, GIVEN WHAT HAS OCCURRED LAST NIGHT I STRONGLY BELIEVE THAT THE PROBLEM WAS NOT CORRECTED, DESPITE WHAT THE RECORDS WITH MAZDA SAY. I FEEL THERE WAS SIGNIFICANT NEGLIGENCE IN THE ATTEMPT TO REPAIR THIS UNDER THE RECALL AS THE EXACT PROBLEM THE RECALL WAS SAID TO FIX HAS ACTUALLY OCCURRED. I HAVE CONTACTED FRANK AT MAZDA 800-222-5500 EXTENSION 1154 AND HE IS REFUSING TO HELP ME WITH THIS MATTER. I HAVE ALSO CONTACTED A LOCAL DEALERSHIP, AND THEY ALSO REFUSE TO HELP ME WITH THIS MATTER. THIS IS A HUGE SAFETY ISSUE THAT WAS NOT CORRECTED PROPERLY AND HAS CAUSED DAMAGE TO MY CAR AND THERE IS STILL POTENTIAL FOR ADDITIONAL HARM AS THE OTHER FOG LIGHT MAY STILL BE AT RISK. I AM REACHING OUT TO YOU FOR HELP IN CORRECTING THIS MATTER BY HAVING MAZDA TAKE FULL RESPONSIBILITY. I HAVE DONE RESEARCH ON LINE AND FOUND ANOTHER SUCH OCCURRENCE THAT HAPPENED TO DRIVER ON 9/16/2010.
NHTSA complaint #10382985 — an unverified report by a vehicle owner.
at 110,000 milesWinnetika, CAFire
EXTERIOR LIGHTING:FOG LIGHTS
TL*THE CONTACT OWNS A 2002 MAZDA MPV. THE CONTACT STATED THAT WHILE DRIVING 5 MPH A PEDESTRIAN ADVISED THE CONTACT THAT THE LEFT FRONT BUMPER WAS ON FIRE. THE CONTACT PULLED OVER AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND THEN TO THE INSURANCE COMPANY. THE DEALER WAS INFORMED ABOUT THE FAILURE AND STATED THAT THEY WOULD NOT ADDRESS THE PROBLEM. THE DEALER ALSO STATED THAT THEY ALREADY PERFORMED THE FOLLOWING RECALL ON THE VEHICLE ; NHTSA CAMPAIGN ID NUMBER: 03V206000 COMPONENT: EXTERIOR LIGHTING:FOG LIGHTS . THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 110000. UPDATED 12/29/10 *BF UPDATED 01/03/11
NHTSA complaint #10357234 — an unverified report by a vehicle owner.
at 72,000 milesELK Grove, CACrash1 injured
VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING MAZDA MPV VAN WHICH IS 2002 MODEL. SHE WAS DRIVING AT ABOUT 20-25 MPH AND TRIED TO APPLY THE BRAKES WHEN SHE SAW ANOTHER CAR APPROACHING THE ROAD; THE BRAKES DID NOT ENGAGE AND SHE STARTED HEARING SOME HEAVY SOUND COMING FROM ENGINE. THE VAN CONTINUED TO ACCELERATE AND SHE HAD TO TAKE WIDE TURN TO GO RIGHT ON ANOTHER ROAD. MY WIFE TRIED TO APPLY BRAKES SEVERAL TIMES BUT VAN WAS STILL ACCELERATING AND REACHED ABOUT 35-40 MPH OR HIGHER. SHE HAD TO CRASH THE VAN IN THE TREES WHICH WERE THERE IN THE MIDDLE DIVIDER SECTION OF THE ROAD. TWO TO THREE TREES GOT BROKEN BEFORE THE VAN GOT STUCK IN ONE OF THE TREES AND THEN STOPPED. DURING THIS CRASH, FRONT TIRES GOT BURST, FRONT OF THE VAN GOT TOTAL DAMAGE, MIDDLE SECTION OF THE VAN ALSO GOT DAMAGED AND MY WIFE GOT NECK AND BACK INJURIES. THE VAN IS CURRENTLY LOCATED IN THE LIBERTY MUTUAL INSURANCE COMPANY WAREHOUSE IN SACRAMENTO.
NHTSA complaint #10318287 — an unverified report by a vehicle owner.
at 72,000 milesELK Grove, CACrash1 injured
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS DRIVING MAZDA MPV VAN WHICH IS 2002 MODEL. SHE WAS DRIVING AT ABOUT 20-25 MPH AND TRIED TO APPLY THE BRAKES WHEN SHE SAW ANOTHER CAR APPROACHING THE ROAD; THE BRAKES DID NOT ENGAGE AND SHE STARTED HEARING SOME HEAVY SOUND COMING FROM ENGINE. THE VAN CONTINUED TO ACCELERATE AND SHE HAD TO TAKE WIDE TURN TO GO RIGHT ON ANOTHER ROAD. MY WIFE TRIED TO APPLY BRAKES SEVERAL TIMES BUT VAN WAS STILL ACCELERATING AND REACHED ABOUT 35-40 MPH OR HIGHER. SHE HAD TO CRASH THE VAN IN THE TREES WHICH WERE THERE IN THE MIDDLE DIVIDER SECTION OF THE ROAD. TWO TO THREE TREES GOT BROKEN BEFORE THE VAN GOT STUCK IN ONE OF THE TREES AND THEN STOPPED. DURING THIS CRASH, FRONT TIRES GOT BURST, FRONT OF THE VAN GOT TOTAL DAMAGE, MIDDLE SECTION OF THE VAN ALSO GOT DAMAGED AND MY WIFE GOT NECK AND BACK INJURIES. THE VAN IS CURRENTLY LOCATED IN THE LIBERTY MUTUAL INSURANCE COMPANY WAREHOUSE IN SACRAMENTO.
NHTSA complaint #10318287 — an unverified report by a vehicle owner.
at 66,677 milesRound Lake, ILCrash
ENGINE AND ENGINE COOLING
2000-2003 MAZDA MPV MODELS HAVE A COOLANT SEEPAGE FROM REAR HEATER PIPE WHICH CAN CAUSE SEVERE ENGINE FAILURE AND TRAFFIC HAZARD DUE TO NON-DRIVABLE VEHICLE. MAZDA MPV 2002 WAS FOUND TO HAVE A COOLANT LEAK IN REAR HEATER PIPES AND WAS TAKEN TO MAZDA REPAIR CENTER. MAZDA ADVISED A VEHICLE SHOULD NOT BE RUN WITHOUT COOLANT SINCE IT CAN DAMAGE THE ENGINE, AND REPLACED THE LINES FOR A COST OF $1000 (PARTS + LABOR). MPV WAS DRIVEN 18 MILES AFTER COMPLETED REPAIR, THEN THE ENGINE SUFFERED A COMPLETE FAILURE IN TRAFFIC AND VEHICLE STOPPED IN THE MIDDLE OF AN INTERSECTION, POSING A DANGER TO MPV PASSENGERS AS WELL AS OTHER VEHICLES. MAZDA REPAIR CENTER CLAIMS THE ENGINE FAILURE IS DUE TO DRIVING WITH LOW/NO COOLANT PRIOR TO REPAIR. REGARDLESS, IF THE ENGINE FAILURE WAS DUE TO A FAILED REPAIR OR DUE TO THE REASON MAZDA STATES, THIS IS A KNOWN PRODUCT DEFECT BY MAZDA THAT SHOULD BE ISSUED AS A RECALL NOTICE TO ALL AFFECTED MPV OWNERS. MAZDA HAS ISSUED A TECHNICAL SERVICE BULLETIN (US BULLETIN NO: 07-002/05) STATING THAT WARRANTY REPAIR IS APPROVED ONLY IF THE VEHICLE EXHIBITS COOLANT LEAKAGE AND THE VEHICLE IS WITHIN THE EXTENDED 7-YEAR WARRANTY FROM VEHICLE IN-SERVICE DATE. TSB REFERENCE: HTTP://MAZDA5CLUB.COM/TSB.PHP?ID=168 THIS KNOWN PRODUCT DEFECT SHOULD BE ISSUED AS A RECALL NOTICE FOR ALL AFFECTED MAZDA MPV MODELS DUE TO THE HIGH RISK THAT COMPLETE ENGINE FAILURE POSES WHILE OPERATING THE VEHICLE IN TRAFFIC.
NHTSA complaint #10254213 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 70,000 milesForked River, NJ
ENGINE
TL* THE CONTACT OWNS A 2002 MAZDA MPV. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD ALSO NOT ACCELERATE PROPERLY AND SHOOK WHILE IDLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE COIL PACK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10713299 — an unverified report by a vehicle owner.
at 140,000 milesMaple Grove, MN
SEAT BELTS
THE DRIVERS SEATBELT CLASP OR BUCKLE REFUSES TO ACCEPT THE STEEL TAB, AND WILL NOT LOCK.
NHTSA complaint #10592636 — an unverified report by a vehicle owner.
at 122,000 milesPortsmouth, VA
ENGINE
TL* THE CONTACT OWNS A 2002 MAZDA MPV. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
NHTSA complaint #10583487 — an unverified report by a vehicle owner.
at 150,000 milesAstoria, NY
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MAZDA MPV. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE ACTUATOR CABLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 04V234000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10583207 — an unverified report by a vehicle owner.
at 49,079 milesSUN City, AZ
POWER TRAIN
TRANSMISSION FAILED, COMPLETELY DISENGAGED. NO WARNING. HAD TO BE TOWED. REQUIRED A $2500.00 COMPLETE OVERHAUL. VERY LOW MILES ON THIS VEHICLE, ALWAYS PROPERLY MAINTAINED.
NHTSA complaint #10560288 — an unverified report by a vehicle owner.
Mobile, AL
AIR BAGS
2002 MAZDA MPV. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG LIGHT BEING ON. *SMD THE CONSUMER WAS INFORMED HIS VEHICLE IDENTIFICATION NUMBER, WAS NOT INCLUDED IN THE RECALL.
NHTSA complaint #10535604 — an unverified report by a vehicle owner.
at 87,600 milesSalem, NH
POWER TRAIN
DRIVING ON HIGHWAY WITH MY FAMILY WHEN MY MPV WOULDN'T SHIFT SO I COULD PASS A TRUCK. THEN IT STARTED TO LOSE SPEED. WOULD DEPRESS GAS PEDAL AND THE ENGINE WOULD REV BUT NO SPEED. HAD TO PULL OVER TO BREAKDOWN LANE WHICH BECAME A VERY DANGEROUS SITUATION. WE ARE LUCKY WE DIDN'T CAUSE AN ACCIDENT. MPV WOULD NOT WORK IN DRIVE, REVERSE, 3 OR 2 GEARS. WE WERE STRANDED ON THE HIGHWAY AND HAD TO BE TOWED BACK HOME. DIAGNOSIS: TRANSMISSION GONE. THIS IS A COMMON PROBLEM WITH THE MPV AND SHOULD BE ADDRESSED. HAVE HAD SHIFT PROBLEMS IN THE PAST WHERE DEALER JUST RESETS THE CODES. I WON'T HAVE IT FIXED. I HAVE LOST CONFIDENCE IN THIS MANUFACTURER.
NHTSA complaint #10472070 — an unverified report by a vehicle owner.
at 172,000 milesHuntsville, ALCrash
AIR BAGS
TL* THE CONTACT OWNS A 2002 MAZDA MPV. WHILE TRAVELING 45 MPH THE VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. NONE OF THE AIRBAGS DEPLOYED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 172,000. UPDATED 07/06/12
NHTSA complaint #10459543 — an unverified report by a vehicle owner.
at 120,000 milesLaurinburg, NC
POWER TRAIN
TRANSMISSION FAILED IN 2008, HAD IT REPLACED AND IT FAILED AGAIN IN TWO WEEKS. VAN DROVE FINE UNTIL SUMMER 2011, WHEN I NOTICED TRANSMISSION PROBLEMS AGAIN. TOOK THE VAN TO A DEALERSHIP TO HAVE IT FIXED AGAIN, BUT WAS TOLD THERE WAS NOTHING WRONG WITH IT. FINALLY, ON 14 MARCH 2012, THE TRANSMISSION STOPPED PULLING AND WILL NOT ENGAGE PAST 2ND GEAR. THIS IS THE THIRD TRANSMISSION AT A COST OF $2700 EACH, PUTS A BIG STRAIN ON A FAMILY. THIS ISSUE NEEDS TO BE RECALLED AND MAZDA NEEDS TO BE HELD ACCOUNTABLE.
NHTSA complaint #10451908 — an unverified report by a vehicle owner.
at 169,000 milesHolland, MI
VEHICLE SPEED CONTROL
WAS DRIVING DOWN THE STREET WITH CRUISE CONTROL ON AND SET. COMING UP TO RED LIGHT. HIT CANCEL ON CRUISE LEVER AND IT DID NOT DISENGAGE. THE TURNED IT OFF WITH THE BUTTON. LIGHT WENT OFF BUT WAS STILL ENGAGED. I ALSO WAS APPLYING THE BRAKES IN A PANIC.....STILL NOT DISENGAGING. PUT CAR IN NEUTRAL.....ENGINE RPMS WENT TO REDLINE...I THEN TURNED IGNITION OFF BEFORE CRASHING INTO THE CARS STOPPED AT THE LIGHT......VERY VERY SCARY. SAW RECALL AND OTHER PEOPLE WITH EXACT SAME PROBLEM. CALLED MAZDA AND WAS TOLD MY VEHICLE WAS MANUFACTURED 3 MONTHS AFTER THE DATES ON THE RECALL....THEREFORE NOT THEIR PROBLEM. HOW CAN THEY SAY VEHICLES MADE 3 MONTHS BEFORE ARE UNSAFE BUT OTHER ONES ARE NOT.....ISN'T IS POSSIBLE THEY GOT THE DATES OF MANUFACTURE WRONG? I A PERSONS LIFE NOT WORTH FIXING THIS KNOW ISSUE???
NHTSA complaint #10451445 — an unverified report by a vehicle owner.
at 96,000 milesOakland, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 MAZDA MPB. THE CONTACT STATED THAT HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE GEAR SELECTOR LEVER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 96,000.
NHTSA complaint #10407597 — an unverified report by a vehicle owner.
at 100,000 milesAthens, WI
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MAZDA MPV. THE CONTACT STATED THAT THE TRANSMISSION HAD BEEN SLIPPING ON AND OFF FOR THE PAST TWO YEARS. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 136,000.
NHTSA complaint #10394121 — an unverified report by a vehicle owner.
at 36,000 milesEast Brunswick, NJFire
EXTERIOR LIGHTING
I AM THE OWNER OF A 2002 MAZDA MPV WITH APPROXIMATELY 36,000 MILES . ON THE EVENING OF FEBRUARY 16, 2011 WHILE DRIVING HOME WITH MY DAUGHTER IN THE CAR THE RIGHT FOG LIGHT STARTED A FIRE IN THE BUMPER. THERE WAS A RECALL ISSUED FOR THIS MANY YEARS AGO FOR THIS EXACT PROBLEM. AT THE TIME OF THE RECALL, I DID BRING MY CAR IN AND SUPPOSEDLY THE PROBLEM WAS CORRECTED. HOWEVER, GIVEN WHAT HAS OCCURRED LAST NIGHT I STRONGLY BELIEVE THAT THE PROBLEM WAS NOT CORRECTED, DESPITE WHAT THE RECORDS WITH MAZDA SAY. I FEEL THERE WAS SIGNIFICANT NEGLIGENCE IN THE ATTEMPT TO REPAIR THIS UNDER THE RECALL AS THE EXACT PROBLEM THE RECALL WAS SAID TO FIX HAS ACTUALLY OCCURRED. I HAVE CONTACTED FRANK AT MAZDA 800-222-5500 EXTENSION 1154 AND HE IS REFUSING TO HELP ME WITH THIS MATTER. I HAVE ALSO CONTACTED A LOCAL DEALERSHIP, AND THEY ALSO REFUSE TO HELP ME WITH THIS MATTER. THIS IS A HUGE SAFETY ISSUE THAT WAS NOT CORRECTED PROPERLY AND HAS CAUSED DAMAGE TO MY CAR AND THERE IS STILL POTENTIAL FOR ADDITIONAL HARM AS THE OTHER FOG LIGHT MAY STILL BE AT RISK. I AM REACHING OUT TO YOU FOR HELP IN CORRECTING THIS MATTER BY HAVING MAZDA TAKE FULL RESPONSIBILITY. I HAVE DONE RESEARCH ON LINE AND FOUND ANOTHER SUCH OCCURRENCE THAT HAPPENED TO DRIVER ON 9/16/2010.
NHTSA complaint #10382985 — an unverified report by a vehicle owner.
at 91,650 milesEL Cerrito, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2002 MAZDA MPV MINIVAN WITH 91,000 MILES ON IT ON THE FREEWAY AND WHEN I TRIED TO ACCELERATE, IT WOULD NOT SHIFT INTO HIGHER GEAR. IT SEEMED TO GO INTO NEUTRAL AND I BEGAN LOOSING SPEED. I HAVE DONE ALL MAINTENANCE AS WAS SUGGESTED IN THE HANDBOOK BY MAZDA. IN FACT, MAZDA HAS DONE ALL OF THE MAINTENANCE. THIS WAS INCREDIBLY DANGEROUS AS THERE WERE NO WARNING SIGNS. I WAS TOLD BY MAZDA THAT IT NEEDED A NEW TRANSMISSION AND MAZDA REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THIS EVEN THOUGH IT IS A KNOWN ISSUE WITH THIS MODEL AND YEAR.
NHTSA complaint #10361825 — an unverified report by a vehicle owner.
at 110,000 milesWinnetika, CAFire
EXTERIOR LIGHTING:FOG LIGHTS
TL*THE CONTACT OWNS A 2002 MAZDA MPV. THE CONTACT STATED THAT WHILE DRIVING 5 MPH A PEDESTRIAN ADVISED THE CONTACT THAT THE LEFT FRONT BUMPER WAS ON FIRE. THE CONTACT PULLED OVER AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND THEN TO THE INSURANCE COMPANY. THE DEALER WAS INFORMED ABOUT THE FAILURE AND STATED THAT THEY WOULD NOT ADDRESS THE PROBLEM. THE DEALER ALSO STATED THAT THEY ALREADY PERFORMED THE FOLLOWING RECALL ON THE VEHICLE ; NHTSA CAMPAIGN ID NUMBER: 03V206000 COMPONENT: EXTERIOR LIGHTING:FOG LIGHTS . THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 110000. UPDATED 12/29/10 *BF UPDATED 01/03/11
NHTSA complaint #10357234 — an unverified report by a vehicle owner.
at 94,000 milesPittstown, NJ
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MAZDA MPV. IT HAS ABOUT 94,000 MILES ON IT. RECENTLY WHILE DRIVING THE CAR, I WAS TRYING TO INCREASE SPEED BUT THE CAR WOULD NOT GO FASTER, INSTEAD THE CAR BEGAN TO REDLINE AND DECREASE IN SPEED. WHEN I APPLIED PRESSURE TO THE GAS PEDAL THE CAR WAS RUNNING BUT DID NOT MOVE. I HAD TO PULL OVER ON THE SHOULDER OF THE HIGHWAY, LUCKILY I WAS IN THE SLOW LANE OTHERWISE I MAY HAVE CAUSED A SEVERE ACCIDENT. THERE WAS NO INDICATION THE CAR HAD ANY PROBLEMS, NO WARNING LIGHT OR SYSTEM FAILURE LIGHT AT ALL. THE CAR WAS TOWED TO A LOCAL SHOP AND I WAS TOLD THE TRANSMISSION WAS SHOT. COST TO REPAIR $2,600. AFTER RESEARCHING THIS PROBLEM I FOUND THAT THERE SEEMS TO HAVE BEEN A RECALL MAZDA OF JAPAN FOR 81,000 VEHICLES. ALSO IT IS THE NUMBER ONE PROBLEM CITED FOR MAZDA MPV VANS SOME WITH FAR LESS MILEAGE THAN MINE. I AM VERY UPSET ABOUT THIS INCIDENT AS I WAS TRAVELING WITH MY TWO YOUNG CHILDREN IN THE CAR AT THE TIME AND WAS FEARFUL FOR THEIR SAFETY.
NHTSA complaint #10350641 — an unverified report by a vehicle owner.
at 91,000 milesCharlotte, NC
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MAZDA MPV TRANSMISSION KEPT SLIPPING OUT OF GEAR .
NHTSA complaint #10348928 — an unverified report by a vehicle owner.
at 104,000 milesDayton, MD
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2002 MAZDA MPV (FIRST OWNERS) WITH 104K; FOLLOWED ALL MANUFACTURERS RECOMMENDATIONS FOR MAINTENANCE. DIED ON THE WAY TO WORK THIS MORNING, HAD TO BE TOWED TO SHOP. THEY WANT 6000$ TO REPLACE TRANSMISSION (WITH A REBUILT ONE). I'M SHOPPING AROUND. THE CAR ISN'T WORTH 1/2 THAT FOR TRADE-IN. WE HAVE HAD THE TRANS MODULE REPLACED ABOUT 3 YEARS AGO.
NHTSA complaint #10334424 — an unverified report by a vehicle owner.
at 67,000 milesBoulder, CO
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE TRANSMISSION FAILURE AT 67,000 MILES IN OUR 2002 MAZDA MPV2. ALL ROUTINE MAINTENANCE HAD BEEN PERFORMED. I WAS DRIVING ON THE HIGHWAY (THANKFULLY CLOSE TO HOME) AT THE START OF RUSH HOUR AND WAS UNABLE TO MAINTAIN 40MPH - THE CAR WOULD NOT SHIFT DOWN, THE REVS INCREASED, BUT I HAD NO ACCELERATION. I WAS ABLE TO GET MOST OF THE WAY HOME BEFORE THE TRANSMISSION STARTED AUDIBLY WHINING AND CAME TO A COMPLETE STOP. MY 10 YEAR OLD AND I PUSHED IT INTO THE SIDE OF THE ROAD. WE HAD THE CAR TOWED TO THE LOCAL TRANSMISSION SHOP WHO SAID WE WOULD NEED THE TRANSMISSION REPLACED. MAZDA WOULD NOT CONSIDER ANY OUT-OF-WARRANTY HELP UNLESS WE HAD THE VEHICLE TOWED TO A MAZDA DEALERSHIP (AT A COST OF $100 FOR US) AND DIAGNOSED THERE (ANOTHER $100). HAVING DONE THIS, THEY SAID NO HELP WOULD BE MADE AVAILABLE. THEY SAID THIS WAS AT THE DISCRETION OF THE AREA SERVICE MANAGER, BUT REFUSED TO GIVE HIS CONTACT DETAILS SO WE COULD NOT DISCUSS THIS WITH HIM. WE HAVE RESEARCHED THIS PROBLEM ON THIS WEBSITE, LOOKING AT PROBLEMS LISTED UNDER AUTOMATIC TRANSMISSION. THE NUMBERS OF COMPLETE TRANSMISSION FAILURES NEEDING REPLACEMENT ARE AS FOLLOWS FOR THE SPECIFIC YEARS: 2000 = 1 PROBABLE FAILURE; 2001 = 1 PROBABLE FAILURE; 2002 = 40 COMPLETE FAILURES; 2003 = 1 FAILURE; 2004 = 2 FAILURES; 2005 = 0 FAILURES; 2006 = 0 FAILURES. IT SEEMS CLEAR TO US THAT THERE IS A PROBLEM WITH THE 2002 MAZDA MPV TRANSMISSION. PEOPLE SHOULD REALIZE THAT MAZDA ARE NOT STANDING BEHIND THEIR PRODUCT WHEN THERE IS AN OBVIOUS PROBLEM LIKE THIS. WHAT WILL IT TAKE TO GET MAZDA TO ACCEPT SOME RESPONSIBILITY? IT LOOKS LIKE THIS WILL COST NEARLY $4000 TO FIX. I DON'T THINK WE'LL BE BUYING ANOTHER MAZDA ..EVER.
NHTSA complaint #10330581 — an unverified report by a vehicle owner.
at 117,694 milesVancouver, WA
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WITH NO WARNING, ALL SCHEDULED MAINTENANCE COMPLETED.
NHTSA complaint #10329512 — an unverified report by a vehicle owner.
at 39,000 milesChicago, IL
POWER TRAIN
2002 MAZDA MPV WITH 39,000 MILES. TRANSMISSION TOTALLY FAILED ON US55 HALFWAY BETWEEN BLOOMINGTON, IL AND CHICAGO. HAD TO HAVE CAR TOWED BACK TO CHICAGO. TRANSMISSION HAS TO BE REPLACED. THIS IS MY SECOND ONE. WHEN I BOUGHT CAR IN 2002 TRANSMISSION FAILED IN 1ST WEEK OF OWNERSHIP AND HAD TO BE REPLACED.
NHTSA complaint #10323840 — an unverified report by a vehicle owner.
at 72,000 milesELK Grove, CACrash1 injured
VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING MAZDA MPV VAN WHICH IS 2002 MODEL. SHE WAS DRIVING AT ABOUT 20-25 MPH AND TRIED TO APPLY THE BRAKES WHEN SHE SAW ANOTHER CAR APPROACHING THE ROAD; THE BRAKES DID NOT ENGAGE AND SHE STARTED HEARING SOME HEAVY SOUND COMING FROM ENGINE. THE VAN CONTINUED TO ACCELERATE AND SHE HAD TO TAKE WIDE TURN TO GO RIGHT ON ANOTHER ROAD. MY WIFE TRIED TO APPLY BRAKES SEVERAL TIMES BUT VAN WAS STILL ACCELERATING AND REACHED ABOUT 35-40 MPH OR HIGHER. SHE HAD TO CRASH THE VAN IN THE TREES WHICH WERE THERE IN THE MIDDLE DIVIDER SECTION OF THE ROAD. TWO TO THREE TREES GOT BROKEN BEFORE THE VAN GOT STUCK IN ONE OF THE TREES AND THEN STOPPED. DURING THIS CRASH, FRONT TIRES GOT BURST, FRONT OF THE VAN GOT TOTAL DAMAGE, MIDDLE SECTION OF THE VAN ALSO GOT DAMAGED AND MY WIFE GOT NECK AND BACK INJURIES. THE VAN IS CURRENTLY LOCATED IN THE LIBERTY MUTUAL INSURANCE COMPANY WAREHOUSE IN SACRAMENTO.
NHTSA complaint #10318287 — an unverified report by a vehicle owner.
at 72,000 milesELK Grove, CACrash1 injured
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS DRIVING MAZDA MPV VAN WHICH IS 2002 MODEL. SHE WAS DRIVING AT ABOUT 20-25 MPH AND TRIED TO APPLY THE BRAKES WHEN SHE SAW ANOTHER CAR APPROACHING THE ROAD; THE BRAKES DID NOT ENGAGE AND SHE STARTED HEARING SOME HEAVY SOUND COMING FROM ENGINE. THE VAN CONTINUED TO ACCELERATE AND SHE HAD TO TAKE WIDE TURN TO GO RIGHT ON ANOTHER ROAD. MY WIFE TRIED TO APPLY BRAKES SEVERAL TIMES BUT VAN WAS STILL ACCELERATING AND REACHED ABOUT 35-40 MPH OR HIGHER. SHE HAD TO CRASH THE VAN IN THE TREES WHICH WERE THERE IN THE MIDDLE DIVIDER SECTION OF THE ROAD. TWO TO THREE TREES GOT BROKEN BEFORE THE VAN GOT STUCK IN ONE OF THE TREES AND THEN STOPPED. DURING THIS CRASH, FRONT TIRES GOT BURST, FRONT OF THE VAN GOT TOTAL DAMAGE, MIDDLE SECTION OF THE VAN ALSO GOT DAMAGED AND MY WIFE GOT NECK AND BACK INJURIES. THE VAN IS CURRENTLY LOCATED IN THE LIBERTY MUTUAL INSURANCE COMPANY WAREHOUSE IN SACRAMENTO.
NHTSA complaint #10318287 — an unverified report by a vehicle owner.
at 111,000 milesMount Juliet, TN
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED IN MY 2002 MAZDA MPV AT 111K MILES. AFTER READING SEVERAL STORIES ONLINE THAT SOUND IDENTICAL TO MINE, I FELT COMPELLED TO FILE A COMPLAINT. I WAS TRAVELLING ON A MAJOR INTERSTATE WITH 5 CUBSCOUTS AND THE TRANSMISSION COMPLETELY FAILED, LEAVING US STRANDED ON THE SIDE OF THE ROAD. TRANSMISSION GAVE NO WARNING THAT IT WAS ABOUT TO FAIL, OTHER THAN A FEW ROUGH SHIFTS FROM TIME TO TIME. MECHANIC CHECKED FLUID LEVELS AND PRESSURE OF TRANSMISSION AND ALL CHECKED OUT OKAY AFTER INCIDENT. THIS WAS NOT DRIVER OR MAINTENANCE ERROR. THE TRANSMISSION WILL NOT ENGAGE AT ALL IN DRIVE, LOW GEARS OR REVERSE.
NHTSA complaint #10307517 — an unverified report by a vehicle owner.
at 42,000 milesSAN Diego, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
ON THE FREEWAY, MY TRANSMISSION FAILED AND HAS TO BE REPLACED. MY CAR ONLY HAS 42,000 MILES.
NHTSA complaint #10298536 — an unverified report by a vehicle owner.