Owners have filed 141 complaints
about the 2003 Mazda MPV with NHTSA between 2003 and 2019.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 1 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Mazda MPV. 50 means typical for this
model; 100 means roughly double.
Severity — 100
25.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 75
44% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
3155.4%
Engine
610.7%
Ignition
47.1%
Accelerator Pedal
35.4%
Catalytic Convertor
35.4%
Module
35.4%
Exhaust System
35.4%
Door
35.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1210.6%
1,000 – 9,999 miles
1715.0%
10,000 – 24,999 miles
98.0%
25,000 – 49,999 miles
2723.9%
50,000 – 74,999 miles
1815.9%
75,000 – 99,999 miles
76.2%
100,000 – 149,999 miles
1916.8%
150,000+ miles
43.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2003peak 9Jan 2019
Recalls on the 2003 Mazda MPV
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
04V282000
EQUIPMENT:OTHER:LABELS
THE TIRE INFLATION PRESSURE INDICATED ON THE VEHICLE CERTIFICATION LABEL IS NOT CORRECT. THE LABELS SHOW THE MAXIMUM TIRE PRESSURE AS 240 KPA/32 PSI WHEN IT SHOULD BE SHOWN AS 240 KPA/35 PSI. AS A RESULT OF THIS ERROR, THE LOAD RATIOS FOR THE 205/65R15 94H AND THE 215/60R16 95H TIRES EXCEED THE LEVELS PERMITTED BY FMVSS 120.
Risk: IF THE TIRE IS OPERATED IN AN UNDER-INFLATED CONDITION, THE LOAD CARRYING CAPACITY OF THE VEHICLE MAY BE COMPROMISED, INCREASING THE RISK OF A CRASH.
04V109000
EQUIPMENT:OTHER:LABELS
CERTAIN MINIVANS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." SOME OF THESE VEHICLES WERE PRODUCED WITH AIR BAG WARNING LABELS INTENDED FOR THE CANADIAN MARKET. THUS, THE LABELS CONTAIN WARNINGS IN BOTH ENGLISH AND FRENCH. AS A RESULT, THE AREA OF THE ENGLISH WARNING IS ONLY 16 SQUARE CENTIMETERS, AS OPPOSED TO THE 30 SQUARE CENTIMETERS REQUIRED BY THE STANDARD.
03V206000
EXTERIOR LIGHTING:FOG LIGHTS
ON CERTAIN MINI VANS AND PASSENGER VEHICLES, THE SOCKET HOLDER IN THE FOG LIGHTS IS INSTALLED IN THE LAMP CASING USING PRESSURE. DURING OPERATION OF THE FOG LIGHT, THE HEAT FROM THE BULB CAN EXPAND THE SOCKET HOLDER. THE EXPANSION CAN FORCE THE SOCKET HOLDER REARWARD. AFTER REPEATEDLY BEING SUBJECT TO THIS EXPANSION, IF THE FOG LIGHT IS ALSO SUBJECTED TO VIBRATION DURING VEHICLE OPERATION, THE SOCKET HOLDER WITH THE BULB HOLDER AND THE WIRING HARNESS MAY SEPARATE FROM THE FOG LIGHT CASING.
Risk: SHOULD THIS OCCUR, THE BULB SOCKET AND THE HARNESS CAN DROP INSIDE THE BUMPER AND POSSIBLY BUT RARELY, THE HEAT GENERATED BY THE BULB CAN CAUSE THE BUMPER TO BURN.
03V053000
EXTERIOR LIGHTING:FOG LIGHTS
ON CERTAIN MINI VANS EQUIPPED WITH FRONT FOG LIGHTS,THE FOG LIGHT BULB SOCKET MAY HAVE BEEN INSTALLED IMPROPERLY.
Risk: IF THE VEHICLE CONTINUES TO BE USED WITH THIS CONDITION, THE BULB SOCKET AND THE WIRING HARNESS MAY SEPARATE FROM THE FOG LIGHT HOUSING IF EXPOSED TO SHOCK AND/OR VIBRATION AND DROP INSIDE THE BUMPER. SHOULD THIS OCCUR, THE OPERATION OF THE FOG LIGHT MAY THEN CAUSE THE BUMPER TO BURN.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200603514,855 units in Canada
Engine
Certain vehicles previously updated following an emission recall concerning the PCV hose may experience throttle icing during cold weather operation. As a result of misrouting of the PCV hose during the emission recall, moisture build-up inside the hose could freeze while the vehicle is parked. If the vehicle is then driven at constant highway speeds in extremely cold temperatures (-30 degrees Celsius or colder), the moisture in the blow-by gases may freeze in the throttle valve area. Under these conditions, even if the accelerator pedal is released while driving, engine speed may not decrease. Unwanted acceleration could result in a vehicle crash without prior warning. Correction: Dealers will inspect the previously replaced PCV hose for proper routing and reroute if necessary.
Recall 200508238,579 units in Canada
Other
On certain vehicles, the liftgate stay dampers and stud bolts may rust and stick together, causing the stud bolds to break off. In the worst case, this condition may allow the liftgate to suddenly drop during opening or closing, injuring the operator. Correction: Dealers will replace the left and right dampers and stud bolts.
Recall 200317813,324 units in Canada
Airbag
On certain vehicle, the airbag warning labels on the sun visors are English only. This does not comply with the requirements of CMVSS 208. Correction: Mazda will mail owners corrected replacement labels and installation instructions.
Recall 200304714,715 units in Canada
Electrical
On certain vehicles, the front fog light bulb socket was installed improperly. If the vehicle continues to operate with this condition, the bulb socket and the wiring harness may separate from the fog light housing as a result of exposure to vehicle vibration. Should this occur, the bulb socket and the harness can drop inside the bumper and in the worst case, the heat generated can cause the bumper to burn. Correction: Dealer will re-install the bulb socket properly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 81,000 milesLake Wales, FL1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT 48 HOURS AFTER PURCHASING THE VEHICLE FROM HONDA OF WINTER HAVEN IN WINTER HAVEN, FLORIDA, THE PASSENGER SIDE AIR BAG DEPLOYED WHEN THE KEY WAS INSERTED INTO THE IGNITION. THE FRONT PASSENGER'S RIGHT ARM AND LUNG WERE BRUISED AND WAS TAKEN TO THE HOSPITAL BY THE DRIVER. THE PASSENGER WAS TREATED AND RELEASED. THE POLICE WAS CONTACTED, BUT A REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED BY AN INDEPENDENT MECHANIC OR THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #11015654 — an unverified report by a vehicle owner.
Lake Wales, FL1 injured
AIR BAGS
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH PASSENGER SIDE AND I IN THE DRIVER SIDE WE CLOSE THE DOOR AND I PRESENT THE KEY TO TURN ON CAR.. THE PASSENGER SIDE AIR BAG ON THE SEAT DEPLOYE AND INJURE MY WIFE ON HER ARMS AND BACK RIB CAGE NECK BONES BREATHING SHARP PAIN ON THE LUNG AREA MAKING HER SHORT OF BREATH. WHILE SHE RECEIVED THE IMPACT WITH OUT EXPECTING THE HIT SHE THOUGHT SHE WAS SHOT SHE LOST CONTINENCE AND FALL INTO TRAUMA AND STRESS LEVELS TILL I REALIZE IT WAS THE AIR BAG HAD DEPLOYED WHILE CAR WAS IN PARK. THIS HAPPEN WHILE THE VEHICLE WAS IN PARK AND OFF NO IGNITION KEYS AND HAPPEN WHEN I PRESENTED THE KEY TO TURN IT ON. NOW SHE LEAVES IN FEAR WHAT IF THE NEXT CAR DO THE SAME AND IT HAS AFFECTED HER LIFE PUTTING HER IN PAINFUL MISERY MENTAL AND SUFFERING THE IGNORANCE AND UNPROFESSIONAL HAS AFFECTED MY FAMILY. .. MAZDA IT'S RESPONSIBLE... THANK GOD SHE IT'S ALIVE AND WE WASN'T DRIVING. I DECLARE THE VEHICLE UNSAFE AND SHOULD BE A RE CALL NOW PLEASE. LET'S SAFE LIFE'S. THANK YOU! SOME IT'S LIABLE FOR WHAT HAPPEN TO HER THIS VEHICLE I GOT IT FROM THE HONDA DEALER OF WINTER HAVEN FL THEY HAVE BEEN VERY HELPFUL AND KIND TRYING TO HELP US THE BEST WAY. I NEED HELP I AM LOOSING TIME AT WORK AND ALL THE DIFFICULTIES WE GOING THROUGH. WHAT CAN YOU DO?
NHTSA complaint #11015277 — an unverified report by a vehicle owner.
Lake Wales, FL1 injured
UNKNOWN OR OTHER
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH PASSENGER SIDE AND I IN THE DRIVER SIDE WE CLOSE THE DOOR AND I PRESENT THE KEY TO TURN ON CAR.. THE PASSENGER SIDE AIR BAG ON THE SEAT DEPLOYE AND INJURE MY WIFE ON HER ARMS AND BACK RIB CAGE NECK BONES BREATHING SHARP PAIN ON THE LUNG AREA MAKING HER SHORT OF BREATH. WHILE SHE RECEIVED THE IMPACT WITH OUT EXPECTING THE HIT SHE THOUGHT SHE WAS SHOT SHE LOST CONTINENCE AND FALL INTO TRAUMA AND STRESS LEVELS TILL I REALIZE IT WAS THE AIR BAG HAD DEPLOYED WHILE CAR WAS IN PARK. THIS HAPPEN WHILE THE VEHICLE WAS IN PARK AND OFF NO IGNITION KEYS AND HAPPEN WHEN I PRESENTED THE KEY TO TURN IT ON. NOW SHE LEAVES IN FEAR WHAT IF THE NEXT CAR DO THE SAME AND IT HAS AFFECTED HER LIFE PUTTING HER IN PAINFUL MISERY MENTAL AND SUFFERING THE IGNORANCE AND UNPROFESSIONAL HAS AFFECTED MY FAMILY. .. MAZDA IT'S RESPONSIBLE... THANK GOD SHE IT'S ALIVE AND WE WASN'T DRIVING. I DECLARE THE VEHICLE UNSAFE AND SHOULD BE A RE CALL NOW PLEASE. LET'S SAFE LIFE'S. THANK YOU! SOME IT'S LIABLE FOR WHAT HAPPEN TO HER THIS VEHICLE I GOT IT FROM THE HONDA DEALER OF WINTER HAVEN FL THEY HAVE BEEN VERY HELPFUL AND KIND TRYING TO HELP US THE BEST WAY. I NEED HELP I AM LOOSING TIME AT WORK AND ALL THE DIFFICULTIES WE GOING THROUGH. WHAT CAN YOU DO?
NHTSA complaint #11015277 — an unverified report by a vehicle owner.
at 147,950 milesSalisbury, MD1 injured
AIR BAGS
CAR WAS STATIONARY AND IN PARK. UPON TURNING KEY IN IGNITION, THE PASSENGER SIDE AIR BAG DEPLOYED. MAZDA SERVICE AGENT COULD FIND NO MECHANICAL CAUSE. IT IS NOT NORMAL WEAR AND TEAR. RESULTING AIRBAGS CANNOT BE TURNED ON, LEAVING US WITH A VEHICLE WITH NO AIRBAG PROTECTION. MAZDA DECLINED OUR REQUEST TO REPLACE THE FAULTY AIRBAG SYSTEM, AND ONLY OFFERED US A 500 CREDIT TOWARD THE PURCHASE OF ANOTHER VEHICLE. THIS OFFER DOES NOT EQUAL THE BOOK VALUE OF THE CAR, AND CERTAINLY THE REAL VALUE OF A PAID FOR RELIABLE VEHICLE IN GREAT CONDITION.
NHTSA complaint #10910749 — an unverified report by a vehicle owner.
at 147,950 milesSalisbury, MD1 injured
UNKNOWN OR OTHER
CAR WAS STATIONARY AND IN PARK. UPON TURNING KEY IN IGNITION, THE PASSENGER SIDE AIR BAG DEPLOYED. MAZDA SERVICE AGENT COULD FIND NO MECHANICAL CAUSE. IT IS NOT NORMAL WEAR AND TEAR. RESULTING AIRBAGS CANNOT BE TURNED ON, LEAVING US WITH A VEHICLE WITH NO AIRBAG PROTECTION. MAZDA DECLINED OUR REQUEST TO REPLACE THE FAULTY AIRBAG SYSTEM, AND ONLY OFFERED US A 500 CREDIT TOWARD THE PURCHASE OF ANOTHER VEHICLE. THIS OFFER DOES NOT EQUAL THE BOOK VALUE OF THE CAR, AND CERTAINLY THE REAL VALUE OF A PAID FOR RELIABLE VEHICLE IN GREAT CONDITION.
NHTSA complaint #10910749 — an unverified report by a vehicle owner.
at 129,850 milesGuilford, CT1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MAZDA MPV. WHILE DRIVING 60 MPH ON A HIGHWAY, THE FRONT PASSENGER SIDE AIR BAG EXPLODED AND MADE A LOUD SOUND WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES AND RECEIVED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,850.
NHTSA complaint #10610275 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 115,000 milesNorth Bergen, NJ
POWER TRAIN
MY 2003 MAZDA MPV HAS A HORRIBLE TRANSMISSION SHIFTING PROBLEM. TOOK IT TO DEALER AND THEY SAID IT'S THE TRANSMISSION CONTROL MODULE. THEY CHARGED ME 1,500 DOLLARS TO INSTALL NEW AND AND REFLASH IT AND THE TRANSMISSION STILL DOESN'T SHIFT PROPERLY.
NHTSA complaint #11173211 — an unverified report by a vehicle owner.
at 168,183 milesSalem, OR
WHEELS
I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI
NHTSA complaint #11129590 — an unverified report by a vehicle owner.
at 168,183 milesSalem, OR
UNKNOWN OR OTHER
I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI
NHTSA complaint #11129590 — an unverified report by a vehicle owner.
at 168,183 milesSalem, OR
SERVICE BRAKES
I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI
NHTSA complaint #11129590 — an unverified report by a vehicle owner.
at 146,930 milesSAN Diego, CA
ENGINE
IT STALLS WITH NO APPARENT REASON WHILE DRIVING ON CITY STREETS
NHTSA complaint #11110662 — an unverified report by a vehicle owner.
at 17,500 milesSAN Juan, PR
VISIBILITY/WIPER
BOTH SUNVISORS MIRROR HOUSINGS DROPS HANGING FROM THE CABLES EVERY TIME YOU LOWER THE SUNVISORS. IT HAPPENS STATIONARY AND IN MOTION. CAN'T VIRTUALLY USE SUNVISORS.
NHTSA complaint #11065996 — an unverified report by a vehicle owner.
at 81,000 milesLake Wales, FL1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT 48 HOURS AFTER PURCHASING THE VEHICLE FROM HONDA OF WINTER HAVEN IN WINTER HAVEN, FLORIDA, THE PASSENGER SIDE AIR BAG DEPLOYED WHEN THE KEY WAS INSERTED INTO THE IGNITION. THE FRONT PASSENGER'S RIGHT ARM AND LUNG WERE BRUISED AND WAS TAKEN TO THE HOSPITAL BY THE DRIVER. THE PASSENGER WAS TREATED AND RELEASED. THE POLICE WAS CONTACTED, BUT A REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED BY AN INDEPENDENT MECHANIC OR THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #11015654 — an unverified report by a vehicle owner.
Lake Wales, FL1 injured
AIR BAGS
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH PASSENGER SIDE AND I IN THE DRIVER SIDE WE CLOSE THE DOOR AND I PRESENT THE KEY TO TURN ON CAR.. THE PASSENGER SIDE AIR BAG ON THE SEAT DEPLOYE AND INJURE MY WIFE ON HER ARMS AND BACK RIB CAGE NECK BONES BREATHING SHARP PAIN ON THE LUNG AREA MAKING HER SHORT OF BREATH. WHILE SHE RECEIVED THE IMPACT WITH OUT EXPECTING THE HIT SHE THOUGHT SHE WAS SHOT SHE LOST CONTINENCE AND FALL INTO TRAUMA AND STRESS LEVELS TILL I REALIZE IT WAS THE AIR BAG HAD DEPLOYED WHILE CAR WAS IN PARK. THIS HAPPEN WHILE THE VEHICLE WAS IN PARK AND OFF NO IGNITION KEYS AND HAPPEN WHEN I PRESENTED THE KEY TO TURN IT ON. NOW SHE LEAVES IN FEAR WHAT IF THE NEXT CAR DO THE SAME AND IT HAS AFFECTED HER LIFE PUTTING HER IN PAINFUL MISERY MENTAL AND SUFFERING THE IGNORANCE AND UNPROFESSIONAL HAS AFFECTED MY FAMILY. .. MAZDA IT'S RESPONSIBLE... THANK GOD SHE IT'S ALIVE AND WE WASN'T DRIVING. I DECLARE THE VEHICLE UNSAFE AND SHOULD BE A RE CALL NOW PLEASE. LET'S SAFE LIFE'S. THANK YOU! SOME IT'S LIABLE FOR WHAT HAPPEN TO HER THIS VEHICLE I GOT IT FROM THE HONDA DEALER OF WINTER HAVEN FL THEY HAVE BEEN VERY HELPFUL AND KIND TRYING TO HELP US THE BEST WAY. I NEED HELP I AM LOOSING TIME AT WORK AND ALL THE DIFFICULTIES WE GOING THROUGH. WHAT CAN YOU DO?
NHTSA complaint #11015277 — an unverified report by a vehicle owner.
Lake Wales, FL1 injured
UNKNOWN OR OTHER
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH PASSENGER SIDE AND I IN THE DRIVER SIDE WE CLOSE THE DOOR AND I PRESENT THE KEY TO TURN ON CAR.. THE PASSENGER SIDE AIR BAG ON THE SEAT DEPLOYE AND INJURE MY WIFE ON HER ARMS AND BACK RIB CAGE NECK BONES BREATHING SHARP PAIN ON THE LUNG AREA MAKING HER SHORT OF BREATH. WHILE SHE RECEIVED THE IMPACT WITH OUT EXPECTING THE HIT SHE THOUGHT SHE WAS SHOT SHE LOST CONTINENCE AND FALL INTO TRAUMA AND STRESS LEVELS TILL I REALIZE IT WAS THE AIR BAG HAD DEPLOYED WHILE CAR WAS IN PARK. THIS HAPPEN WHILE THE VEHICLE WAS IN PARK AND OFF NO IGNITION KEYS AND HAPPEN WHEN I PRESENTED THE KEY TO TURN IT ON. NOW SHE LEAVES IN FEAR WHAT IF THE NEXT CAR DO THE SAME AND IT HAS AFFECTED HER LIFE PUTTING HER IN PAINFUL MISERY MENTAL AND SUFFERING THE IGNORANCE AND UNPROFESSIONAL HAS AFFECTED MY FAMILY. .. MAZDA IT'S RESPONSIBLE... THANK GOD SHE IT'S ALIVE AND WE WASN'T DRIVING. I DECLARE THE VEHICLE UNSAFE AND SHOULD BE A RE CALL NOW PLEASE. LET'S SAFE LIFE'S. THANK YOU! SOME IT'S LIABLE FOR WHAT HAPPEN TO HER THIS VEHICLE I GOT IT FROM THE HONDA DEALER OF WINTER HAVEN FL THEY HAVE BEEN VERY HELPFUL AND KIND TRYING TO HELP US THE BEST WAY. I NEED HELP I AM LOOSING TIME AT WORK AND ALL THE DIFFICULTIES WE GOING THROUGH. WHAT CAN YOU DO?
NHTSA complaint #11015277 — an unverified report by a vehicle owner.
at 147,950 milesSalisbury, MD1 injured
AIR BAGS
CAR WAS STATIONARY AND IN PARK. UPON TURNING KEY IN IGNITION, THE PASSENGER SIDE AIR BAG DEPLOYED. MAZDA SERVICE AGENT COULD FIND NO MECHANICAL CAUSE. IT IS NOT NORMAL WEAR AND TEAR. RESULTING AIRBAGS CANNOT BE TURNED ON, LEAVING US WITH A VEHICLE WITH NO AIRBAG PROTECTION. MAZDA DECLINED OUR REQUEST TO REPLACE THE FAULTY AIRBAG SYSTEM, AND ONLY OFFERED US A 500 CREDIT TOWARD THE PURCHASE OF ANOTHER VEHICLE. THIS OFFER DOES NOT EQUAL THE BOOK VALUE OF THE CAR, AND CERTAINLY THE REAL VALUE OF A PAID FOR RELIABLE VEHICLE IN GREAT CONDITION.
NHTSA complaint #10910749 — an unverified report by a vehicle owner.
at 147,950 milesSalisbury, MD1 injured
UNKNOWN OR OTHER
CAR WAS STATIONARY AND IN PARK. UPON TURNING KEY IN IGNITION, THE PASSENGER SIDE AIR BAG DEPLOYED. MAZDA SERVICE AGENT COULD FIND NO MECHANICAL CAUSE. IT IS NOT NORMAL WEAR AND TEAR. RESULTING AIRBAGS CANNOT BE TURNED ON, LEAVING US WITH A VEHICLE WITH NO AIRBAG PROTECTION. MAZDA DECLINED OUR REQUEST TO REPLACE THE FAULTY AIRBAG SYSTEM, AND ONLY OFFERED US A 500 CREDIT TOWARD THE PURCHASE OF ANOTHER VEHICLE. THIS OFFER DOES NOT EQUAL THE BOOK VALUE OF THE CAR, AND CERTAINLY THE REAL VALUE OF A PAID FOR RELIABLE VEHICLE IN GREAT CONDITION.
NHTSA complaint #10910749 — an unverified report by a vehicle owner.
Hayden, ID
SUSPENSION
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT THE ENGINE WAS MISFIRING DUE TO A COIL SPRING FRACTURE THAT RANDOMLY OCCURRED SEVERAL TIMES. THE CONTACT STATED THAT THE PREVIOUS OWNER HAD TO REPLACE FOUR COIL SPRINGS THAT PREMATURELY FRACTURED. THE CONTACT LATER OWNED THE VEHICLE IN MID APRIL 2015 AND ALSO HAD TO REPLACE TWO COIL SPRINGS THAT FRACTURED PREMATURELY. THE DEALER ALSO REPLACED A GASKET COVER. IN ADDITION, THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO PERMANENT SOLUTION. THA MANUFACTURER INDICATED THAT THE CATALYTIC CONVERTER WAS ON BACK ORDER SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10852176 — an unverified report by a vehicle owner.
Hayden, ID
ENGINE
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT THE ENGINE WAS MISFIRING DUE TO A COIL SPRING FRACTURE THAT RANDOMLY OCCURRED SEVERAL TIMES. THE CONTACT STATED THAT THE PREVIOUS OWNER HAD TO REPLACE FOUR COIL SPRINGS THAT PREMATURELY FRACTURED. THE CONTACT LATER OWNED THE VEHICLE IN MID APRIL 2015 AND ALSO HAD TO REPLACE TWO COIL SPRINGS THAT FRACTURED PREMATURELY. THE DEALER ALSO REPLACED A GASKET COVER. IN ADDITION, THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO PERMANENT SOLUTION. THA MANUFACTURER INDICATED THAT THE CATALYTIC CONVERTER WAS ON BACK ORDER SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10852176 — an unverified report by a vehicle owner.
at 129,850 milesGuilford, CT1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MAZDA MPV. WHILE DRIVING 60 MPH ON A HIGHWAY, THE FRONT PASSENGER SIDE AIR BAG EXPLODED AND MADE A LOUD SOUND WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES AND RECEIVED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,850.
NHTSA complaint #10610275 — an unverified report by a vehicle owner.
at 146,000 milesJacksonville, FL
ELECTRICAL SYSTEM
EVERY TIME THIS MAZDA MPV GETS A LITTLE WET IT WILL NOT GO OVER 40 MPH. I HAVE CONTACTED THE DEALERSHIP WITH NO RETURN PHONE CALL OR EMAIL. THE COILS ALLOW MOISTURE TO GET IN WHICH WILL CAUSE THE VEHICLE TO THINK IT IS OVERHEATING AND WILL NOT GO NO MATTER WHAT YOU DO. I WAS ON THE HIGHWAY WHEN THIS HAPPENED IN JACKSONVILLE DURING RUSH HOUR AND BEING STUCK IN THE MIDDLE OF NO WHERE BECAUSE OF A FAULTY COIL THAT THE DEALERSHIP DOES NOT WANT TO TAKE RESPONSIBILITY FOR, IS BEYOND FRUSTRATING. I HAVE KIDS THAT HAVE BEEN IN THE VEHICLE OTHER TIMES WHEN THIS HAS HAPPENED AND WE HAD TO SIT IN THE VAN OR GO TO GAS STATIONS AND WAIT UNTIL IT WAS SOMEWHAT DERIVABLE AGAIN. I HAVE READ FORUM AFTER FORUM AND THERE SEEMS TO BE A LOT OF PEOPLE HAVING THIS ISSUE WITH THEIR MPV, RANGING FROM 1993-2006 MODELS. SOMETHING NEEDS TO BE DONE WITH THIS BEFORE SOMEONE GETS HURT.
NHTSA complaint #10586423 — an unverified report by a vehicle owner.
at 146,000 milesJacksonville, FL
ENGINE
EVERY TIME THIS MAZDA MPV GETS A LITTLE WET IT WILL NOT GO OVER 40 MPH. I HAVE CONTACTED THE DEALERSHIP WITH NO RETURN PHONE CALL OR EMAIL. THE COILS ALLOW MOISTURE TO GET IN WHICH WILL CAUSE THE VEHICLE TO THINK IT IS OVERHEATING AND WILL NOT GO NO MATTER WHAT YOU DO. I WAS ON THE HIGHWAY WHEN THIS HAPPENED IN JACKSONVILLE DURING RUSH HOUR AND BEING STUCK IN THE MIDDLE OF NO WHERE BECAUSE OF A FAULTY COIL THAT THE DEALERSHIP DOES NOT WANT TO TAKE RESPONSIBILITY FOR, IS BEYOND FRUSTRATING. I HAVE KIDS THAT HAVE BEEN IN THE VEHICLE OTHER TIMES WHEN THIS HAS HAPPENED AND WE HAD TO SIT IN THE VAN OR GO TO GAS STATIONS AND WAIT UNTIL IT WAS SOMEWHAT DERIVABLE AGAIN. I HAVE READ FORUM AFTER FORUM AND THERE SEEMS TO BE A LOT OF PEOPLE HAVING THIS ISSUE WITH THEIR MPV, RANGING FROM 1993-2006 MODELS. SOMETHING NEEDS TO BE DONE WITH THIS BEFORE SOMEONE GETS HURT.
NHTSA complaint #10586423 — an unverified report by a vehicle owner.
at 146,000 milesJacksonville, FL
ELECTRONIC STABILITY CONTROL (ESC)
EVERY TIME THIS MAZDA MPV GETS A LITTLE WET IT WILL NOT GO OVER 40 MPH. I HAVE CONTACTED THE DEALERSHIP WITH NO RETURN PHONE CALL OR EMAIL. THE COILS ALLOW MOISTURE TO GET IN WHICH WILL CAUSE THE VEHICLE TO THINK IT IS OVERHEATING AND WILL NOT GO NO MATTER WHAT YOU DO. I WAS ON THE HIGHWAY WHEN THIS HAPPENED IN JACKSONVILLE DURING RUSH HOUR AND BEING STUCK IN THE MIDDLE OF NO WHERE BECAUSE OF A FAULTY COIL THAT THE DEALERSHIP DOES NOT WANT TO TAKE RESPONSIBILITY FOR, IS BEYOND FRUSTRATING. I HAVE KIDS THAT HAVE BEEN IN THE VEHICLE OTHER TIMES WHEN THIS HAS HAPPENED AND WE HAD TO SIT IN THE VAN OR GO TO GAS STATIONS AND WAIT UNTIL IT WAS SOMEWHAT DERIVABLE AGAIN. I HAVE READ FORUM AFTER FORUM AND THERE SEEMS TO BE A LOT OF PEOPLE HAVING THIS ISSUE WITH THEIR MPV, RANGING FROM 1993-2006 MODELS. SOMETHING NEEDS TO BE DONE WITH THIS BEFORE SOMEONE GETS HURT.
NHTSA complaint #10586423 — an unverified report by a vehicle owner.
at 110,000 milesSacramento, CA
VEHICLE SPEED CONTROL
WE DRIVE TO LAKE TAHOE IN MY MPV VAN WITH 5 PEOPLE IN IT. THE VAN JERKED WHEN DRIVING ACCELERATING FROM 40 TO 50 MPH. WE CHANGED DRIVER ON THE WAY, AND BOTH DRIVER FELLED THE SAME THING. IT SEEMS A TRANSMISSION SHIFT SHOCK OR SHIFT FLARE. THEN WHEN "GOOGLE" THE PROBLEM ON INTERNET, I FOUND OUT THAT IT IS A VERY COMMON PROBLEM FOR MAZDA MPV 5-SPEED AUTO TRANSMISSION. MANY PEOPLE EXPERIENCED A SUDDEN FAILURE AFTER A FEW WEEKS OF THE "SHIFT FLARES". THIS CAN BE VERY DANGEROUS. MAZDA SHOULD OFFER FREE REPAIR FOR THIS COMMON FAILURE OF THEIR PRODUCT. I'M ENGINEER AND I TAKE GOOD CARE OF MY CARS AND CHANGE ALL OIL AND ATF ON SCHEDULE. MY FORD MINIVAN 96 AREOSTAR HAVE RUN MORE THAN 260 K MILE WITH ORIGINAL ENGINE AND TRANSMISSION. IT IS STILL RUNNING STRONG.
NHTSA complaint #10525428 — an unverified report by a vehicle owner.
Brighton, MA
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
2003 MAZDA MPV. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE FROM DEALERSHIP AND VEHICLE COMPANY. *SMD THE CONSUMER STATED HIS VEHICLE DID NOT PASS A SAFETY INSPECTION, DUE TO A FAULTY CATALYTIC CONVERTER, DESPITE SPENDING OVER $3,000 TO CORRECT THE PROBLEM.
NHTSA complaint #10506103 — an unverified report by a vehicle owner.
at 135,928 milesST. Louis, MO
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE ON HIGHWAY AT 60MPH IN TRAFFIC VEHICLE SHUT OFF. MAZDA MECHANIC TOLD ME COIL ON NUMBER ONE CYLINDER WAS BAD. THIS HAD BEEN REPLACED JUST A YEAR OR SO AGO BUT APPARENTLY WAS BAD AGAIN.
NHTSA complaint #10491576 — an unverified report by a vehicle owner.
at 135,928 milesST. Louis, MO
EQUIPMENT ADAPTIVE/MOBILITY
WHILE DRIVING VEHICLE ON HIGHWAY AT 60MPH IN TRAFFIC VEHICLE SHUT OFF. MAZDA MECHANIC TOLD ME COIL ON NUMBER ONE CYLINDER WAS BAD. THIS HAD BEEN REPLACED JUST A YEAR OR SO AGO BUT APPARENTLY WAS BAD AGAIN.
NHTSA complaint #10491576 — an unverified report by a vehicle owner.
at 135,928 milesST. Louis, MO
ENGINE
WHILE DRIVING VEHICLE ON HIGHWAY AT 60MPH IN TRAFFIC VEHICLE SHUT OFF. MAZDA MECHANIC TOLD ME COIL ON NUMBER ONE CYLINDER WAS BAD. THIS HAD BEEN REPLACED JUST A YEAR OR SO AGO BUT APPARENTLY WAS BAD AGAIN.
NHTSA complaint #10491576 — an unverified report by a vehicle owner.
at 121,958 milesMidland, GA
STEERING
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE HEARD A LOUD POPPING NOISE. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE TIE ROD WAS FRACTURED. THE WHEEL WAS ALSO POINTED OUTWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP AND THE TIE ROD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,958.
NHTSA complaint #10464074 — an unverified report by a vehicle owner.
at 72,000 milesWestchester, IL1 injured
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 MAZDA MPV. THE CONTACT STATED THAT THE TRUNK LATCH FRACTURED, CAUSING THE HOOD TO STRIKE HER ON THE HEAD. THE CONTACT RECEIVED A MINOR CONCUSSION. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 72,000.
NHTSA complaint #10429426 — an unverified report by a vehicle owner.
at 120,000 milesCamden, SC
TIRES
UNIROYAL 2256016 AWP II ON ALL FOUR WHEELS. VAN STARTED PULLING TO THE RIGHT AND GOT PROGRESSIVELY WORSE UNTIL I TOOK IT IN FOR ALIGNMENT. ALIGNMENT WAS FINE. KEPT DRIVING. PULLING GOT SO BAD THAT VAN WOULD START CAREENING OFF ROAD IF STEERING WHEEL WAS LET GO (EVEN AT SLOW SPEEDS). REMOVED FRONT RIGHT TIRE AND PUT ON FRONT LEFT WHEEL - VAN STARTED PULLING LEFT. TOOK VAN IN TO TIRE STORE - TECHNICIAN INDICATED TREAD HAD APPROX 15,000 MILES LEFT, BUT TREAD WAS SEPARATING FROM REST OF TIRE.
NHTSA complaint #10428726 — an unverified report by a vehicle owner.