31 of the
1,377 complaints filed about the Mazda Protege
are about the steering —
2% of everything owners reported.
The worst model year for it is 2003.
EXCESSIVE WEAR IN THE AREA INSIDE AND OUTSIDE IN TIRES ... MANY SEVERAL WORKSHOPS CAN NOT CORRECT THE ALIGNMENT FAULT ... THE STEERING WHEEL GO TO THE RIGHT AND I HAVE TO FORCE TO THE LEFT ... ALL THE FRONT AND REAR SUSPENSION PART ARE NEW , INCLUDING THE SHOCK ABSORBER IS NEW AND CONTROL ARM AND LINK ROD AND BUSHING ...THE CENTRIC BOLT NOT CORRECT THE FAILURE ...I SEE OVER ETHERNET MANY PEOPLE HAS THE SAME FAIL IN THIS CAR ..I BUY THIS CAR NEW AND NEVER CRASHED OR OR MISTREATED ..I REPORT THIS IN THIS YEAR BECAUSE PEOPLE HAVE TOLD ME IT'S A MANUFACTURING FAULT..AND I HAVE HAD TOO MUCH EXPENSES AND I CAN NOT SOLVE ... RIGHT NOW I NEED TO BUY OTHER TIRES...PLEASE I NEED A SOLUTION ...I SEND A ETHERNET PHOTO AND THE CAR AND COLOR IS SAME ...TO REMEMBER THE MILLEAGE VALOR AND YEAR PRESENTED IN THE NEXT QUESTION IN THIS FORM IS APPROXIMATED ...THANK YOU I WAIT YOU RESPONSE
NHTSA complaint #11052498 — an unverified report by a vehicle owner.
PASSENGER SIDE STRUT TOWER HAS RUSTED TO THE POINT THAT FAILURE OF THE SUSPENSION IS IMMINENT. THE RUST INHIBITOR THAT WAS APPLIED FROM MAZDA MOTOR CORP. DURING MANUFACTURING, ON THE PASSENGER FRONT WHEEL WELL HAS FAILED AND IS ALLOWING WATER, ROAD SALT ETC TO ENTER THE ENGINE BAY AND CAUSE SEVERE RUSTING ON THE TOP AND SIDE PORTION OF THE STRUT TOWER WHERE THE SIDE MOTOR MOUNT AND STRUT TOWER BRACE ATTACH TO THE STRUT TOWER. THE FAILURE OF THE RUST INHIBITOR HAS NOW CAUSED THE FAILURE OF THE STEEL STRUT TOWER WHICH IN-TURN COULD CAUSE THE ENGINE AND/OR FRONT PASSENGER SIDE SUSPENSION TO BECOME DISLODGED AND CAUSE A SEVERE ACCIDENT. PICTURES CAN BE PROVIDED UPON REQUEST.
NHTSA complaint #10605125 — an unverified report by a vehicle owner.
I BOUGHT THE CAR FROM A SMALLER CHEAP DEALERSHIP, I HAD NO IDEA THAT THE FRONT END WOULD BE AS BAD AS IT GOT. MY LOWER CONTROL ARM / BALL JOINT WAS SO CORRODED EVERY TIME I MADE A LEFT TURN IT WOULD MAKE A LOUD NOISE IN THE LEFT FRONT WHEEL THEN WOULD CONTINUE TO HAPPEN OVER AND OVER EACH TIME. THIS WOULD HAPPEN OFTEN WHEN IT WAS DRY AND WARM AND SAT FOR AWHILE. LIVING IN BUFFALO, WELL YOU CAN NOT HELP BUT HIT POTHOLES IN SOME PLACES MORE THAN OTHERS. THIS WOULD MAKE THE PROBLEM WORSE AND THROW MY STEERING OFF WHILE TRAVEL AT A HIGH RATE OF SPEED. IF I WAS DOING THE CURVES ON ROUTE 33 OR ROUTE 290 I WOULD HAVE TO SLOW DONE TO MAINTAIN STEERING ABILITY. I HAVE RECENTLY BEEN TOLD IT WAS SO BAD I COULD LOSE MY WHEEL AND CRASH. SO I WENT TO A LOCAL REPAIR SHOP AND THEY FIXED THE PROBLEM; BUT WITH A SLIGHTLY NEW PROBLEM ONE OF THE SCREWS WERE SO CORRODED THEY CHARGED ME $100.00 TO MAKE AN ACCESS PANEL FROM MY DRIVERS SIDE FLOOR PANEL UNDER MY FEET. THE TOTAL FOR JUST THOSE PARTS CAME TO $350.00 PLUS WHEEL ALIGNMENT.
NHTSA complaint #10584041 — an unverified report by a vehicle owner.
WHILE MY SON WAS DRIVING TO WORK ON A HILL CURVE TURN HE LOST CONTROL ON ICY WET ROAD AND HIT A TREE HE DIED ON 01/29/2013 HE WAS 18 YEARS OLD HE WAS GOING TO SCHOOL AND WORKING.
NHTSA complaint #10513989 — an unverified report by a vehicle owner.
2002 MAZDA POWER STEERING PUMP FAILURES. PUMP HAS BEEN REPLACED TWICE, NOW ON ITS 3RD UNIT.. CAR, A 2002 MAZDA PROTEGE5 HAS APPROX. 102,000 MILES ON IT. FIRST FAILURE WAS A COMPLETE FAILURE WITH LOSS OF STEERING WITH NO WARNING NOTICED. 2ND PUMP LEAK WAS DETERMINED BY MECHANIC CAUSING ERRATIC STEERING PROBLEMS. FIRST PUMP (ON CAR WHEN NEW) FAILED AT 87,000 MILES, 2ND OCCRRED SOME 10,000 MILES LATER. THE THIRD PUMP HAS ONLY 3K MILES AND NO WAY OF TELLING HOW LONG IT WILL LAST. MAZDA DENIES ALL RESPONSIBILITY. PUMPS HAS BEEN REPLACED 2X AND ON ITS THIRD PUMP ON THIS CAR. OLD PART NOT LIKELY AVAILABLE. MAZDA TOLD OWNER THEY HAVE HAD NO PROBLEMS (EVER?) WITH POWER STEERING PUMPS, A LIE. CHECK INTERNET FOR POWER STEERING PUMP FAILURES. CURRENTLY RECALLING 500,000 POWER STEERING PUMPS ON OTHER YEARS. BELIEVE THEY HAVE NOT ADMITTED THEIR COMPLETE PROBLEMS ON THESE UNITS TO THIS DATE.
NHTSA complaint #10376300 — an unverified report by a vehicle owner.
WHEN TURNING IN EITHER DIRECTION STEERING PRODUCES A GRINDING NOISE. AS A RESULT, THE STEERING RACK AND PINION HAS MALFUNCTIONED. MIDAS ASKING FOR $1400 AND SAYS THIS IS COMMON MAZDA PROTEGE 1998 PROBLEM. I FOUND SIMILAR ALREADY EXISTING COMPLAINT BY SOMEONE ELSE (REFERENCE NUMBER: 10083656).
NHTSA complaint #10249129 — an unverified report by a vehicle owner.
ON 2/7/2007 HAD A 15 MILE HIGHWAY RIDE, THEN PROCEEDED THREE CITY BLOCKS TO PARK AFTER EXITING THE HIGHWAY. PLACE THE STICK SHIFT IN REVERSE TO PARALLEL PARK HOWEVER NO POWER STEERING AVAILABLE. INEVITABLY HAD TO STRUGGLE WITH STEERING WHEEL TO FORCE THE CAR INTO A PARKED POSITION. UPON RETURNING TO THE CAR WITHIN ABOUT 10 MINS THE PROBLEM SEEMED TO SELF CORRECT. HOWEVER, THE RETURN 15 MILE HIGHWAY TRIP PROVED THAT THE PROBLEM WAS NOT RESOLVED WHEN A RIGHT TURN WAS MADE INTO A BUSINESS COMPLEX -- THE POWER STEERING FAILED. ACCORDING TO THE MECHANIC, A SEAL NEEDED TO BE REPLACED ON A PUMP. THAT SAME DAY AS THE INCIDENT, THE CAR WAS TAKEN TO THE MECHANIC WHO COULD NOT REPAIR IT THE SAME DAY BECAUSE THE PART WAS ON BACKORDER AT THE DEALERSHIP UNTIL 2/19/2007. THE MECHANIC STATED THAT WHEN A PART IS ON BACKORDER, IT TYPICALLY INDICATES THAT THERE IS A SYSTEMIC PROBLEM WITH THE PART. THIS IN ADDITION TO THE MECHANIC STATING THAT THIS IS NOT A TYPICAL PROBLEM THAT SHOULD BE FOUND ON A VEHICLE, ALONG WITH THE FACT THAT THE MILES ON MY VEHICLE ARE PRINCIPALLY FROM HIGHWAY TRAVEL (INDICATING LESS WEAR AND THE CAR) ARE THE KEY FACTORS THAT MADE ME CONSIDER RECOMMENDING THIS AS A POTENTIAL ISSUE. ADDITIONALLY, ALTHOUGH THERE IS HEAVY RUSH-HOUR TRAFFIC IN THE WASHINGTON DC AREA, I AM NOT OFTEN AFFECTED BY THIS WHICH ALSO REDUCED THE WEAR-AND-TEAR ON THE CAR.
NHTSA complaint #10184032 — an unverified report by a vehicle owner.
I HAVE TROUBLE WITH THE TIRES ON MY 2003 MAZDA PROTEGE. FIRST THEY TOLD ME I HAD TO GET USED TO THE LOW-RISE TIRES. I DIDN'T DRIVE IN ANY SNOW THAT FIRST WINTER, BUT THE WINTER OF 2004-2005 I WAS DOING DOUGHNUTS ON OVERPASSES & STREETS. THE DEALER GAVE ME THE CUSTOMER CARE PHONE # BECAUSE "THEY DON'T HANDLE TIRES". CUSTOMER CARE SAID, "I CAN'T HELP IF YOU LIVE IN EXTREME CONDITIONS." ALL HE COULD OFFER ME FOR A SOLUTION WAS TO BUY WINTER TIRES & RIMS (AS THEY AREN'T INTERCHANGEABLE) FOR ABOUT $2,000. A MAN IN MY OFFICE SAID HIS FAMILY WAS HAVING THE SAME PROBLEM WITH THEIRS. I TRIED TO RESOLVE THE PROBLEM WITH MAZDA TO NO AVAIL. I THOUGHT I DIDN'T HAVE ANY RECOURSE, BUT RECENTLY I WAS IN FOR SERVICE TWICE & A SERVICE REP TOLD ME HE HAS THE SAME MODEL CAR & IT IS SO UNSAFE HE WON'T LET HIS WIFE DRIVE IT. HE ENDED UP PUTTING ON OVERSIZED TIRES TO MAKE IT SAFER. SHORTLY THEREAFTER A SALESPERSON WHO SAID HE WAS IN SERVICE PRIOR TO SALES SAID THAT THEY KNEW THEY PUT THREE-SEASON TIRES ON THAT MODEL. HE ALSO RECOMMENDED BUYING A SET OF WINTER TIRES/RIMS AS THEY DON'T MAKE ALL-SEASON TIRES FOR THAT CAR. BOTH OF THESE MEN SAID I SHOULD CALL THE CUST CARE LINE AGAIN & NOTIFY YOU IF THEY WOULDN'T HELP. THE DEALER WOULD NOT GIVE ME THE CC #. I AM A GOOD DRIVER MY DAD TAUGHT DRIVING SCHOOL & LEARNED TO DRIVE FROM HIM. THESE TIRES ARE DANGEROUS. I SHAKE EVERY TIME I HAVE TO DRIVE IN THE SNOW & AVOID IT AT ALL COSTS. I HAVE LEARNED TO PROTECT MYSELF IN THE RAIN (THE CAR SLIPS); I WATCH THAT NO CARS ARE CLOSE WHEN I PULL OUT OF A STOP SO I DON'T SLIDE INTO THEM. I ALSO HAVE BEEN GIVEN THE RUN AROUND ABOUT OTHER DEFECTS (IT'S VERY HARD TO PUT THE MANUAL TRANSMISSION INTO REVERSE; THEY TOLD ME TO JUST PLAY WITH IT, TRY PUTTING IT IN 1ST GEAR, THEN TRY REVERSE. THEY SAID IT WOULD LOOSEN IN TIME, BUT IT HAS ONLY GOTTEN HARDER). PLEASE HELP ME. I AM A WOMAN ALONE & NEED ASSISTANCE IN THIS.
NHTSA complaint #10163517 — an unverified report by a vehicle owner.
MAZDAS PEED PROTEGE SUFFERS FROM EXCESS TORQUE STEER AND VERY UNSTABLE STEERING AT SPEEDS OVER 30 MILE PER HOUR. IF YOU EXCELLERATE HARD THE VEHICLE WILL JUMP LEFT OR RIGHT DEPENDING ON SPEED. ALSO WHEN TRAVELLING AT HIGHWAY SPEED VEHICLE WILL SWERVE LEFT OR RIGHT WITHOUT WARNING OR FOR ANY NOTICABLE REASON ALSO AT HIGHWAY SPEED THE VEHICLE TENDS TO DRIFT IN ITS LANE. DEALER SERVICE STATES THAT THIS IS NORMAL FOR A HIGH PERFORMANCE VEHICLE AND NOTHING IS WRONG. I HAVE OWNED MANY HIGH PERFORMANCE AUTOMOBILES AND HAVE NEVER SEEN THIS BEFORE. THIS CONDITION HAS ALMOST RESULTED IN ACCIDENTS ON MANY OCCASIONS AND ONLY RADICAL STEERING HAS PREVENTED AN ACCIDENT SO FAR.
NHTSA complaint #10079013 — an unverified report by a vehicle owner.
MY 80 YEAR OLD MOTHER WAS DRIVING THE CAR EASTBOUND ON SW 104 STREET WHEN AT THE INTERSECTION OF 127 AVE. THE STEERING WHEEL STOPPED RESPONDING AND FELT UNATTACHED TO THE WHEELS. I WAS INFORMED TODAY, BY THE MAZDA SERVICE REPRESENTATIVE, THAT IT WAS IN FACT THE GEERING BOX THAT HAD FAILED. THERE WERE NO FATALITIES BUT THERE COULD EASILY HAVE BEEN IF IT WAS NOT FOR THE GOOD SAMARITAN THAT USED HIS/HER OWN VEHICLE TO FORCIBLY BRING THE CAR TO A STOP. YESTERDAY MY MOTHER WAS DRIVING THE CAR BUT IF IT HAD BEEN ANOTHER DRIVER, A YOUNGER, FASTER DRIVER, THIS INCIDENT COULD HAVE BEEN CATASTROPHIC.
NHTSA complaint #10066580 — an unverified report by a vehicle owner.
WHILE DRIVING AT 35 MPH STEERING WHEEL LOCKED WITHOUT WARNING. AS A RESULT, DRIVER LOST CONTROL OF VEHICLE AND IMPACTED A TREE. DRIVER SUSTAINED KNEE AND NECK INJURIES.
NHTSA complaint #10051694 — an unverified report by a vehicle owner.
2000 MAZDA PROTEGE ES HAS HAD A STEERING/ALIGNMENT PROBLEM FROM DATE OF PURCHASE. THE VEHICLE HAS BEEN ALIGNED 6 TIMES AND CONTINUES TO PULL HARD AND IS DIFFICULT TO CONTROL. TIRES HAVE BEEN REPLACED AND THE STEERING EXAMINED.
NHTSA complaint #10046967 — an unverified report by a vehicle owner.
WHILE MAKING A TURN, THE STEERING WHEEL FELT LOOSE, THE CONSUMER LOSS CONTROL OF VEHICLE WHICH JUMPED THE CURB AND HIT A POLE.*MR NO ONE WAS INJURED, BUT THE CONSUMER WOULD LIKE FOR MAZDA TO CORRECT ALL OF THE 2,000 MAZDA SPEED PROTEGE VEHICLES BEFORE SERIOUS INJURY OCCURS. *PH
NHTSA complaint #10032451 — an unverified report by a vehicle owner.
WHILE ACCELERATING VEHICLE WOULD MAKE A NOISE. DEALER SERVICED VEHICLE AND NOTICE A BRAKE DUST PROBLEM. PROBLEM RETURNED. DEALER SERVICED, AND NOTICED STEERING COLUMN NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8018286 — an unverified report by a vehicle owner.
THIS PART IS DESIGNED WITH NO RETAINER AS ON PREVIOUS PARTS WHICH WOULD HAVE PREVENTED THIS FAILURE. MOST COMPACT MAZDA AND FORD MODELS HAVE THIS TYPE TIE ROD END. I HAVE TALKED TO SEVERAL FORD ESCORT OWNERS THAT HAVE EXPERIENCED THE SAME FAILURE. THE PARTS WERE AS NEW AS FIVE MONTHS OLD AND FAILED CAUSING COMPLETE LOSS OF CONTROL.
NHTSA complaint #762831 — an unverified report by a vehicle owner.
THE VEHICALS TACOMETER WAS FLUTTERING AND THE VEHICAL WAS STALLING AT LIGHTS AND STOP SIGNS THE CHECK ENGINE LIGHT CAME ON AND WE BROUGHT THE VEHICAL TO THE DEALER. THE DEALER REPAIRED THE PROBLEM STATING THE INTAKE MANAFOILD GASKET WAS CRACKED. JUST BARELY OVER THE WARENTY WE FOLD A ENGINE PROBLEM OF THIS NATURE ODD AS WELL AS THE DEALER DID. WE ARE SEEKING SOME KIND OF RETURNDED FUNDS FROM MAZDA FOR THE EXPENSIVE PROBLEM.
NHTSA complaint #756655 — an unverified report by a vehicle owner.
GEAR CASING INSIDE STEERING WHEEL BROKE, CAUSING STEERING WHEEL TO BECOME VERY LOOSE. CONSUMER HAS CONTACTED DEALER, DEALER STATED ENTIRE STEERING WHEEL NEEDED REPLACING. *AK ACCIDNET HAD OCCURED AT LESS THAN 5000 MILES, AND THE STEERING WHEEL BROKE 18,000 MILES LATER, BUT THE DEALER REFUSED REPLACING IT STATING THE PREVIOUS SALVAGE TITLE.
NHTSA complaint #882818 — an unverified report by a vehicle owner.