141 of the
2,646 complaints filed about the Mercury Cougar
are about the glass, mirrors and wipers —
5% of everything owners reported.
The worst model year for it is 1999.
141
Complaints
5%
Share of all complaints
0
Crashes
0
Fires
Windows, Mirrors & Wipers complaints by model year
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 15 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. IN ADDITION, THE WINDOWS AND SUN ROOF INDEPENDENTLY ROLLED DOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10898974 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SUNROOF ROLLERS HAD FAILED. THE SUNROOF WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 95,000. THE CURRENT MILEAGE WAS 106,000.
NHTSA complaint #10520903 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SWITCH WAS REPLACED AND ONE WEEK AFTER HAVING IT REPAIRED, THE SUN ROOF WOULD NOT CLOSE. THE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,000. UPDATED 8/24/12
NHTSA complaint #10462089 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF SEPARATED FROM THE VEHICLE, WHICH COULD CAUSE POSSIBLE WATER DAMAGE. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,000 AND THE CURRENT MILEAGE WAS 139,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10451745 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 60 MPH. THE VEHICLE RESTARTED AFTER WAITING A FEW MOMENTS. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND OCCURRED MORE FREQUENTLY OVER TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE BEGAN TO RECUR APPROXIMATELY THREE MONTHS LATER. THE VEHICLE HAD NOT BEEN TAKEN BACK FOR ADDITIONAL REPAIRS. THE CONTACT ALSO STATED THAT FUEL SYSTEM FAILURES LED TO AN ALTERNATOR FAILURE, WHICH DRAINED THE VEHICLE'S BATTERY. IN ADDITION, THE CONTACT STATED THAT THE SUNROOF WAS JAMMED AND WOULD NOT LONGER OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10435572 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1996 MERCURY COUGAR. THE CONTACT STATED THAT THE CLIMATE CONTROL ADJUSTER FAILED. AS A RESULT, THE BLOWER WOULD ONLY FUNCTION ON HIGH AND THE CONTACT WAS UNABLE TO ADJUST THE DEFROST SYSTEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO HAVE THE FAILURE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000 AND THE CURRENT MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE. UPDATED 05/24/12
NHTSA complaint #10421395 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO CLOSE THE SUN ROOF THE CONTACT NOTICED THAT THE SUN ROOF MECHANISM WOULD NO LONGER FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SUN ROOF NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55000 AND THE CURRENT MILEAGE WAS 126000.
NHTSA complaint #10355716 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141000 AND THE APPROXIMATE CURRENT MILEAGE WAS 144500.
NHTSA complaint #10317761 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. ON JUNE 20, 2009, A PIECE OF THE SUN ROOF FELL OFF TRACK AND CAUSED THE SUN ROOF TO BECOME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PART REPLACED, BUT WAS INFORMED THAT THE ENTIRE SUN ROOF NEEDED TO BE REPLACED. SHE FEELS THAT THIS IS A SAFETY RELATED DEFECT THAT SHOULD BE INVESTIGATED. THE FAILURE MILEAGE WAS 124,000.
NHTSA complaint #10274773 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE CONTACT BELIEVES A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 99,000.
NHTSA complaint #10269276 — an unverified report by a vehicle owner.
WENT TO OPEN SUN ROOF DIDN'T WORK . I WENT TO FIND OUT HOW MUCH IT WOULD COST WAS TOLD OVER 1000.00 AND THIS A REALLY COMMON WITH THIS YEAR AND MODEL OF CAR EVEN WENT TO SALVAGE YARDS NO SUNROOFS THERE THEY EVEN SAID GOOD LUCK THAT FORD DID NOT MAKE THIS ANY GOOD THE HAVE SO MANY PEOPLE LOOKING FOR THE SAME THING THEY CANT GET ONE IN FAST ENOUGH AND WHEN THEY DO ITS GONE THAT QUICK IF IT IS ANY GOOD MOST AREN'T.
NHTSA complaint #10246532 — an unverified report by a vehicle owner.
1. DUE TO THE DEFECTIVE DESIGN OF THE SUNROOF 2. OVER 1000 OWNERS EXPERIENCED SUNROOF THAT CAN NOT OPEN/CLOSE. SOME PEOPLE EVEN REPORT THAT THE SUNROOF WILL POP-OFF AND FLY AWAY WHILE DRIVING! SEE HTTP://COUGARSUNROOF.COM. *TR 3. I NEED TO REPLACE THE WHOLE SUNROOF ASSEMBLY AND MOTORS THAT MOVES THE SUNROOF.
NHTSA complaint #10240518 — an unverified report by a vehicle owner.
SUNROOF CLOSING MECHANISM IS DEFECTIVE DOES NOT CLOSE COMPLETELY...THE FAILURE LEAVES PASSENGER SIDE ON SUNROOF FLOPPING..I 'M VERY CONCERNED THAT SUNROOF COULD FLY OUT AND CRASH THROUGH ANOTHER VEHICLE WINDSHIELD..I DO HIGHWAY COMMUTE EVERYDAY AND ITS VERY UNSAFE FOR ME I ALMOST CRASHED ON WET HIGHWAY WHEN I COULD NOT CLOSE SUNROOF IN SUDDEN DOWNPOUR WHEN I WAS DRIVING. ON COUGARSUNROOF.COM THERE ARE 1365 COUGAR OWNERS WHO HAVE THE SAME SUNROOF PROBLEMS AND IT WAS CORRECTED ON 2001 COUGAR MODELS.
NHTSA complaint #10240347 — an unverified report by a vehicle owner.
2000 MERCURY COUGAR WITH 76,000 MILES ON IT AND THE SUNROOF HAS FAILED COMPLETELY. TOOK THE CAR BACK TO DON THOMPSON LINCOLN MERCURY AND THEY MADE ME AWARE THAT THE SUNROOF WAS BUILT WITH A PLASTIC RAIL TO OPEN IT, THIS PLASTIC IS TO WEAK FOR THE METAL ROOF IT HOLDS AND CANNOT SUSTAIN THE WEIGHT. IT WAS MENTIONED THIS HAS BEEN A COMMON PROBLEM, AND THE PRICE TOO FIX IT WAS $1300 JUST FOR THE PARTS. AFTER CONTACTING FOD DIRECTLY THEY TOLD ME NOTHING COULD BE DONE BECAUSE THE WARRANTY WAS NO LONGER IN EFFECT, AND THEY APOLOGIZED FOR ME BEING STUCK WITH THIS. STILL NOT FIXED AND WHEN DRIVING OVER 55 MPH THE SUNROOF FLIES OPEN, CAUSING A LOUD SOUND TO PRODUCE DISTRACTING ME FROM DRIVING. THE BUTTON TO OPEN IT NO LONGER WORKS, LEAKS ON HEAVY RAINY NIGHT WHICH IS RUINING THE INTERIOR WHICH WILL COST MORE MONEY THAT I DON'T HAVE, AS IT IS I CAN'T AFFORD TO FIX THE SUNROOF. BAD CHOICE FOR FORD/MERCURY.
NHTSA complaint #10216737 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. HE STATED THAT THE SUNROOF SHIFTED TO THE SIDE AND HE HEARD A CRACK WHEN HE ATTEMPTED TO OPEN IT, WHICH CAUSED THE BRACKET TO BREAK. THE PROBLEM OCCURRED ON TWO OCCASIONS. APPROXIMATELY ONE YEAR AGO THE TRACK AND BRACKET WERE REPLACED HOWEVER THE SUNROOF WOULD NO LONGER CLOSE. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 87,000.
NHTSA complaint #10197490 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE SUNROOF, BUT WAS UNSUCCESSFUL. WHILE DRIVING 60 MPH, THE SUNROOF OPENED AUTOMATICALLY. THE CONTACT WAS ABLE TO CLOSE THE SUNROOF AND DROVE THE VEHICLE HOME. HE REFERENCED A WEBSITE NAMED COUGARSUNROOF.COM THAT HAS VARIOUS COMPLAINTS ON THE SUNROOF FOR THE MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
NHTSA complaint #10190023 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE METAL SUN ROOF DETACHED FROM THE PASSENGER SIDE OF THE VEHICLE WHILE DRIVING. SHE FURTHER STATED THAT A COMPLAINT WEBSITE WWW.COUGARSUNROOF.COM CONTAINED APPROXIMATELY 800 COMPLAINTS FOR 1999-2002 COUGAR METAL SUN ROOF FAILURES IN A SIMILAR FASHION. SEVERAL OF THE COMPLAINTS STATED THAT THE METAL SUN ROOF ACTUALLY DETACHED FROM THE VEHICLE WHILE DRIVING ON THE HIGHWAY. THE CURRENT AND FAILURE MILEAGES WERE 87,000.
NHTSA complaint #10189699 — an unverified report by a vehicle owner.
TL*- THE CONTACT HAS A 1999 MERCURY COUGAR WITH A FAILURE MILEAGE OF 107,000. WHEN THE CONTACT OPENED THE SUN ROOF SHE HEARD A SNAPPING SOUND. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT SHE HAD TO REPLACE THE SUN ROOF ASSEMBLY. SHE FELT THAT THIS WAS A VERY EXPENSIVE REPAIR FOR A PART THAT ONLY NEEDED A PLASTIC PIECE REPLACED. THE CURRENT MILEAGE WAS 137,000 MILES. *AK THE CONSUMER HAS PROVIDED MULTIPLE PAGES OF VARIOUS CUSTOMERS AND THE PROBLEMS OF THEIR MERCURY COUGARS WHICH ARE LOCATED ON WWW.COUGARSUNROOF.COM AND BROKEN SUNROOF POLL. THE CONSUMER HAS ALSO PROVIDED THE INVOICE WITH AN ESTIMATE FOR REPAIR. UPDATE 05/09/07
NHTSA complaint #10187494 — an unverified report by a vehicle owner.
TL* - THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE PLASTIC TRACK AROUND THE INTERIOR OF THE SUN ROOF WAS DEFECTIVE. THE PLASTIC WHICH HELD THE SUNROOF IN PLACE BROKE, AND THERE WAS NO OTHER WAY TO HOLD THE SUN ROOF IN PLACE WITHOUT THIS FEATURE. THE FAILURE MILEAGE WAS 70,000, AND THE CURRENT MILEAGE WAS 80,000.
NHTSA complaint #10186419 — an unverified report by a vehicle owner.
SUNROOF BROKE LOOSE. IS STUCK NOW BUT COULD POTENTIALLY RELEASE FROM VEHICLE WHILE DRIVING. THIS IS A MAJOR ISSUE AFFECTING MANY MANY VEHICLES. REFER TO WWW.COUGARSUNROOF.COM. LIST OF OVER 1000 COMPLAINTS THERE. IT IS ONLY A MATTER OF TIME BEFORE THIS GETS SOMEONE KILLED. I HAVE A BACHELOR'S DEGREE IN FIRE PROTECTION AND SAFETY ENGINEERING TECHNOLOGY FROM OKLAHOMA STATE UNIVERSITY'S WORLD RENOWNED PROGRAM AND THIS IS A SERIOUS ISSUE.
NHTSA complaint #10179246 — an unverified report by a vehicle owner.