Mercury Mariner window and wiper problems

VISIBILITY/WIPER

FORD REPROGRAMMED COMPUTER, WAS SUPPOSED TO FIX THE PROBLEM. DRIVING VEHICLE AND POWER STEERING ASSIST FAILURE OCCURRED.

NHTSA complaint #11182686 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.

NHTSA complaint #11088703 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

AS I WAS DRIVING 55 MPH ON A US ROUTE (NO OVERPASSES IN THE AREA), I HEARD WHAT SOUNDED LIKE A GUN SHOT AND THEN THE GLASS OF MY SUNROOF SHATTERING. THE INTERIOR SHADE WAS CLOSED SO I COULD NOT SEE THE DAMAGE IMMEDIATELY. WHEN I PULLED OFF THE ROAD THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF GLASS AND THE GLASS WAS RAISED UPWARDS AS THOUGH IT HAD BEEN IMPACTED FROM AN OBJECT THROWN FROM INSIDE THE VEHICLE. THERE WAS NO EVIDENCE OF ANY OBJECT THAT MIGHT HAVE IMPACTED IT FROM THE OUTSIDE.

NHTSA complaint #10919918 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

REAR HATCH DOESN'T SEAL TIGHTLY, RESULTING IN LEAK WHEN IT'S RAINING- THEN BECAUSE OF LEAK (I THINK) THE REAR DEFROST DOESN'T WORK- AND I'M IN MICHIGAN! ALSO, THE SEALCOAT ON THE RIMS CHIPPED/WORE OFF? THIS RESULTED IN RIMS RUSTING AND WHEN I HAD TIRES REPLACED, NOW THE TIRE WON'T SEAL TO THE RIM EDGE BECAUSE OF PITTING. NOW I HAVE NO REAR DEFROST, A LEAKING LIFT GATE, AND HAVE TO REPLACE RIMS BECAUSE THE SEALCOAT FAILURE ALLOWED MY RIMS TO RUST. THE LIFT GATE AND REAR DEFROST FAILURE HAPPENED A COUPLE MONTHS AFTER MY WARRANTY TIME EXPIRED (MY CAR ONLY HAS 25K MILES ON IT); AND THE RIM I JUST FOUND OUT AFTER REPLACING ALL FOUR TIRES DUE TO 'DRY ROT' (NOT WORN DOWN) FROM THE CAR NOT GETTING DRIVEN ALL THE TIME.

NHTSA complaint #10865438 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

VEHICLE PARKED IN DRIVEWAY. CLOSED MAIN REAR HATCH AND REAR WINDOW EXPLODED.

NHTSA complaint #10851908 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE REAR DRIVER SIDE WINDOW SLID DOWN INTO THE DOOR. THE CONTACT STATED THAT THE WINDOW HAD TO BE PULLED UP MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE YEAR LATER, THE CONTACT OBSERVED THAT THE REAR PASSENGER SIDE WINDOW SLID DOWN INTO THE DOOR AND HAD TO BE MANUALLY RAISED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 03/04/16*LJ UPDATED 03/14/16.

NHTSA complaint #10818141 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I WAS STOPPED IN A HIGHWAY TURN LANE, WAITING FOR TRAFFIC TO PASS IN ORDER TO MAKE A LEFT TURN, WHEN HEARD A LOUD NOISE AND THE REAR WINDOW ON THE LIFT GATE SUDDENLY SHATTERED AND EXPLODED OUTWARD FROM THE BACK OF THE VEHICLE, WITH MOST OF THE GLASS ENDING UP ON THE ROADWAY. THIS OCCURRED IN THE EARLY AFTERNOON ON A WARM BUT NOT HOT DAY (TEMPS WHERE PROBABLY IN THE LOW 80S).

NHTSA complaint #10730205 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY WIFE WENT TO SHUT THE BACK LIFT GATE AND WINDOW EXPLODED IN TO SMALL PIECES.

NHTSA complaint #10689921 — an unverified report by a vehicle owner.

VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR

2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR WINDOW ISSUES AND DEALERSHIP PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE REAR WINDSHIELD MOTOR NEEDED TO BE REPLACED.

NHTSA complaint #10663910 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

VEHICLE WAS PARKED AND IT WAS A VERY COLD (28 DEGREES) AND REAR HATCH GLASS JUST SHATTERED.

NHTSA complaint #10676145 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

REAR WINDOW EXPLODED UPON CLOSURE. THERE WAS NO INTERFERENCE. OAT WAS 58* INTERIOR TEMPERATURE WAS 72*.

NHTSA complaint #10649966 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHEN RAINING, WATER ENTERED THE VEHICLE THROUGH THE WINDSHIELD. AS A RESULT, THE FRONT DRIVER AND PASSENGER SIDE WOULD GET WET AND CAUSED THE INSTRUMENT PANEL TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,400. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10610770 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

WENT TO SHUT BACK DOOR ON VEHICLE AND THE BACK GLASS JUST EXPLODED. GLASS WENT EVERY WHERE ME AND MY CHILDREN WERE HIT WITH GLASS BUT NO INJURIES.

NHTSA complaint #10493558 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WINDSHIELD RETAINED MOISTURE ON THE INSIDE AND BLOCKED HER VIEW. PREVIOUSLY, THE PASSENGER SIDE FLOOR BOARD WAS REPLACED DUE TO MOISTURE RETENTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES FOR THE WINDSHIELD FAILURE. THE DEALER STATED THAT THEY COULD NOT CORRECT THE FAILURE. THE MANUFACTURER STATED THAT THE WINDSHIELD MOISTURE RETENTION WAS A CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,906 AND THE CURRENT MILEAGE WAS 12,600. UPDATED 05/09/12 *BF UPDATED 07/06/12

NHTSA complaint #10454286 — an unverified report by a vehicle owner.

VISIBILITY

REAR GLASS HATCH EXPLODED WITHOUT WARNING WHILE PARKED OVERNIGHT OUTSIDE.

NHTSA complaint #10436289 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REAR WINDSHIELD EXPLODED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.

NHTSA complaint #10425619 — an unverified report by a vehicle owner.

VISIBILITY

TL*THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE PARKING LOT THE REAR DOOR HATCH WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 350.

NHTSA complaint #10378179 — an unverified report by a vehicle owner.

VISIBILITY

VIN IN THIS FORM WOULD NOT LET ME ADD THE 17TH DIGIT. THE 17TH DIGIT IS A 6. I SHUT REAR DOOR OF MERCURY MARINER AND REAR WINDOW SHATTERED-EXPLODED INTO LITTLE PIECES NO LARGER AND 1 INCH. TEMPERATURE 40 DEGREES. CLOUDY. NO ONE WAS INJURED. SHATTERED PIECES FELL ONTO A PARKING LOT.

NHTSA complaint #10371577 — an unverified report by a vehicle owner.

VISIBILITY

AFTER CLOSING THE REAR DOOR, THE REAR WINDOW EXPLODED WITH EXTREME FORCE, SENDING GLASS FRAGMENTS TO THE FAR EDGES OF THE GARAGE. THERE WAS NOTHING IN THE CAR TO HIT THE WINDOW AND THE GARAGE DOOR WAS CLOSED. FORTUNATELY I WAS NOT STANDING BEHIND THE CAR OR I MAY HAVE BEEN SERIOUSLY INJURED. I FIND MANY OCCURRENCES OF THIS FOR THE FORD ESCAPE WHICH I UNDERSTAND IS THE SISTER CAR TO THE MARINER. EVEN THOUGH MERCURY WILL NO LONGER BE MADE, THE ESCAPE WILL CONTINUE TO BE MADE. I BELIEVE THE WINDOW DESIGN TO BE DEFECTIVE AND NEEDS TO BE INVESTIGATED.

NHTSA complaint #10371317 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT REAR WINDOW ON THE LIFT GATE HAD SUDDENLY EXPLODED . A GLASS COMPANY REPLACED THE WINDOW ON 03/07/2010, ONE WEEK LATER AFTER CLOSING THE REAR LIFT GATE THE REAR WINDOW EXPLODED AGAIN. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THE FAILURE COULD NOT BE REPAIRED. THE CONTACT THEN TOOK THE VEHICLE TO A COLLISION CENTER AND SHE WAS INFORMED THAT THE REAR WINDOW SHOCK WAS BROKEN AND WAS REPLACED. THE CURRENT MILEAGE WAS APPROXIMATELY 4,500 AND THE FAILURE MILEAGE WAS APPROXIMATELY 3,800. UPDATED 05/12/11 *BF UPDATED 06/06/11

NHTSA complaint #10319976 — an unverified report by a vehicle owner.