15 of the
190 complaints about the 2011 Nissan Murano are about the
glass, mirrors and wipers — 8% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
31,129 miles.
A
15
Complaints
0
Crashes
0
Fires
0
Injuries
Exactly what failed
Sun/Moon Roof Assembly
746.7%
Visibility/Wiper
533.3%
Windshield
16.7%
Glass, Side/Rear
16.7%
Visibility
16.7%
Windows, Mirrors & Wipers across every Nissan Murano year
SAFETY ISSUE! MY MURANO DRIVER SIDE VISOR WILL NOT STAY UP AND IS VERY DANGEROUS.MY CAR IS ONLY 9 YEARS OLD AND I LOOKED ONLINE AND THIS IS A KNOWN ISSUE FOR SEVERAL YEARS FOR NISSAN, EVEN FOR 3 YEAR OLD CARS AND COULD CAUSE A SERIOUS ACCIDENT WHEN IT FALLS COVERING THE DRIVERS VISION BOTH FRONT AND REAR VIEW MIRROR! THIS CAR AND ITEM SHOULD BE RECALLED. OWNERS SHOULD NOT HAVE TO PAY FOR THEIR OWN SAFETY FOR AN ISSUE LIKE THIS.
NHTSA complaint #11400032 — an unverified report by a vehicle owner.
Hebron, MD
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF EXPLODED TODAY WHILE I WAS DRIVING ON THE HIGHWAY. IT MADE A LOUD BANG NOISE AND SHATTERED. IT SCARED ME. THANK GOODNESS I HAD THE COVER CLOSED SO NONE OF THE GLASS CAME IN THE CAR.
NHTSA complaint #11337390 — an unverified report by a vehicle owner.
at 100,000 milesBethlahem, PA
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WERE NO INJURIES. THE DEALER (KELLY NISSAN, 610-258-8600) WAS CALLED AND STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11096551 — an unverified report by a vehicle owner.
at 100,000 milesBethlahem, PA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WERE NO INJURIES. THE DEALER (KELLY NISSAN, 610-258-8600) WAS CALLED AND STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11096551 — an unverified report by a vehicle owner.
at 42,000 milesOviedo, FL
VISIBILITY/WIPER
DRIVER'S SIDE SUN VISOR DOES NOT REMAIN IN THE UP POSITION DROOPS DOWN WHEN DRIVING OVER SMALL BUMPS, IMPAIRING DRIVER VISIBILITY. THIS HAPPENS WHEN DRIVING BUT IS GETTING WORSE AND SOON I ANTICIPATE THE VISOR WILL NOT STAY IN THE UP POSITION WHEN THE VEHICLE IS STATIONARY.
NHTSA complaint #11014689 — an unverified report by a vehicle owner.
at 54,000 milesMelbourne, KY
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE REAR WINDOW LEAKED. THE LEAK IN THE WINDOW RAN DOWN INTO THE TRUNK AND RUINED SEVERAL COMPONENTS. THE TRUNK OPENED WITHOUT WARNING AND THE CONVERTIBLE ROOF OPENED AND CLOSED ON ITS OWN. THE DEALER WAS UNABLE TO FIND THE LOCATION OF THE LEAK. THE DEALER STATED THAT THIS WAS A KNOWN ISSUE AND THAT THE MANUFACTURER WAS AWARE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 54,000. UPDATED 8/6/15
NHTSA complaint #10694123 — an unverified report by a vehicle owner.
at 50,000 milesHarlingen, TX
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF OF MY 2011 NISSAN MURANO EXPLODED SUDDENLY WHILE DRIVING DOWN THE HIGHWAY ON A CLEAR DAY AND NO OTHER CARS IN THE AREA. THE MALFUNCTION OF THE SUNROOF EXPLODING CAUSED THE CENTER OF THE SUNROOF GLASS TO PROTRUDE OUTWARD INTO A DOME SHAPE WHILE GLASS PIECES SHATTERED INTO THE CABIN OF THE MURANO. UPON CONTACTING THE NISSAN DEALER, THEY REFERRED ME TO THE NATIONAL NISSAN CUSTOMER SERVICE NUMBER, BUT AFTER 4 DAYS I AM STILL WAITING ON A CALL BACK FROM THE REGIONAL NISSAN OFFICE. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN MUST TAKE RESPONSIBILITY FOR CORRECTING AS SOON AS POSSIBLE.
NHTSA complaint #10641082 — an unverified report by a vehicle owner.
at 27,000 milesAshburn, VA
VISIBILITY:WINDSHIELD
I HAVE NOTICED ON NUMEROUS OCCASIONS THIS SUMMER, A CRACKLING SOUND IN LOWER PORTION OF THE FRONT WINDSHIELD. I ACTUALLY REMEMBER HEARING IT LAST SUMMER BUT IT IS NOW MORE AUDIBLE. THE WARM WEATHER MUST BE A FACTOR. I HAVE ALSO EXPERIENCED PROBLEMS WITH MY KEYLESS FOB, IT DOES NOT ALWAYS WORK AND MY IGNITION AN REAR LIFT GATE SOMETIMES WILL OPERATE EVEN WHEN THE FOB IS WITHIN 3 FEET. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST 2 MONTHS. I TOOK IT TO NISSAN AND THEY COULD NOT FIND THE PROBLEM. I PURCHASED THE CAR BRAND NEW IN AUG. 2011. NO ACCIDENTS. UPDATED 4/24/2015
NHTSA complaint #10616965 — an unverified report by a vehicle owner.
at 31,129 milesMemphis, TN
VISIBILITY/WIPER
WE WERE DRIVING AT 35 MILES/HR WITH 3 YEARS OLD DAUGHTER IN THE CAR SEAT IN THE BACK. SUDDENLY THE ROOF JUST EXPLODED. WE HAD THE INSIDE COVER OF THE SUNROOF OPEN AND THE DEBRIS FROM THE ROOF EXPLOSION FLEW IN OUR DAUGHTER FACE. FORTUNATELY, BESIDE MINOR SCRATCHES ON HER FACE AND CRYING WHEN WE PUT HER BACK TO THE CAR, SHE IS OK. SHE NOW RESIST US WHEN WE TRY TO PUT HER IN THIS CAR. THIS IS ABSOLUTELY A QUALITY ISSUE FROM NISSAN. WE AGREE WITH NISSAN THAT WE NEVER HEARD ABOUT ROOF EXPLODING BEFORE, BUT WE AS MANY OTHER HAVE WITNESSED ONE FROM CAR MADE BY NISSAN.
NHTSA complaint #10575918 — an unverified report by a vehicle owner.
at 27,500 milesChepachet, RI
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE TRAVELING APPROX 65 MPH ON THE HIGHWAY WITH NO TRUCKS OR OVERPASSES AROUND MY SUNROOF GLASS LITERALLY EXPLODED! I THOUGHT I HAD A TIRE BLOWOUT UNTIL I HEARD WIND COMING FROM THE ROOF AND SAW BRIGHT LIGHT FROM THE SUNSHADE CRACKS. WHEN I OPENED THE VISOR A CRACK YOU COULD SEE THE GLASS HAD EXPLODED UPWARD. I HAD A LARGE CHUNK OF GLASS MISSING FROM THE SUNROOF. I SAW ANOTHER COMPLAINT ON NHTSA FOR THE SAME SITUATION AND I AN VERY CONCERNED ABOUT THE SAFETY OF THE GLASS. THANK YOU FOR YOU CONSIDERATION! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10525702 — an unverified report by a vehicle owner.
at 25,000 milesNEW Port Richey, FL
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE I WAS DRIVING DOWN THE ROAD AT ABOUT 45 MPH NO OTHER VEHICLES AROUND ME AND NO OVERPASS OR TREES ABOVE ME , MY SUNROOF EXPLODED (IT SOUNDED LIKE A GUNSHOT WENT OFF) AND THEN I HEARD A CRACKLING NOISE WHICH AS SOON AS I PULLED OVER I FOUND IT HAD EXPLODED UPWARDS AND SHATTERED. I HAVE PICTURES TO SHOW THE SUNROOF EXPLODED UPWARDS.
NHTSA complaint #10485963 — an unverified report by a vehicle owner.
at 10,285 milesHoffman EST, IL
VISIBILITY/WIPER
I PARKED THE MURANO IN THE GARAGE AND CLOSED THE GARAGE DOOR THEN WENT INSIDE THE HOUSE. ABOUT 30 MINUTES LATER I HEARD A MUFFLED BOOM SOUND. I THOUGHT THE WIND WAS BLOWING FURNITURE AROUND ON MY DECK. I WENT TO CHECK THE GARAGE AND NOTICED TEMPERED GLASS ON THE FLOOR. I LOOKED AT THE LIFT GATE DOOR AND NOTICED THE ENTIRE GLASS WINDOW HAD SHATTERED INWARD. MOST OF THE GLASS WAS INSIDE THE CAR. I DON'T KNOW HOW IT HAPPENED BUT IT WAS RAINING THAT DAY AND THE TEMPERATURE HAD FALLEN.
NHTSA complaint #10478201 — an unverified report by a vehicle owner.
at 13,100 milesRockford, IL
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE SUNROOF SHATTERED WHILE DRIVING 70 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE AS TO WHETHER THE FAILURE WAS COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 13,100.
NHTSA complaint #10451414 — an unverified report by a vehicle owner.
Douglasville, GA
VISIBILITY
DRIVING APPX. 30MPH ON OPEN ASPHALT ROAD, NO CARS AHEAD OF ME, NO CARS BEHIND ME WHEN HEARD LOUD EXPLOSION, SIMILAR TO SHOT GUN BLAST. WHEN LOCATED TROUBLE FOUND THE MOON ROOF HAD EXPLODED. APPEARED TO BE AN UPWARD EXPLOSION. CAR TAKEN TO NISSAN DEALER FOR REPAIRS. DAMAGE WAS NOT CAUSED FROM ANY FLYING OBJECTS. HAS TO BE A DEFECT.
NHTSA complaint #10425334 — an unverified report by a vehicle owner.
at 10,500 milesDunedin, FL
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TRAVELLING @ 70 MPH WHEN SUNROOF EXPLODED. LIGHT RAIN, NO NEARBY TRAFFIC, NO OVERPASS. FORTUNATE TO PULL OVER WITHOUT AN ACCIDENT.
NHTSA complaint #10424454 — an unverified report by a vehicle owner.