FaultScore

FaultScore report

2007 Saab 9-3 problems

Owners have filed 182 complaints about the 2007 Saab 9-3 with NHTSA between 2007 and 2019. The largest single group is the airbags. Across this model's run it ranks 5 of 13 worst.

C

FaultScore 58/100

Higher is worse. Measured against the other years of the Saab 9-3.

How this is worked out

The numbers

182

Complaints

4

Crashes reported

8

Fires reported

6

Injuries reported

65,000 mi

Median mileage at failure

Half of reported failures happened before this

23%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 70 vs 50 Severity 51 vs 50 Early failure 40 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 70
Against the median year of the Saab 9-3. 50 means typical for this model; 100 means roughly double.
Severity — 51
9.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 40
23% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2007 compares with every other Saab 9-3

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2007 Saab 9-3

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 67 36.8%

4 crashes, 0 fires · median 60,562 mi

Suspension 25 13.7%

Median failure at 69,250 miles

Engine & Cooling 24 13.2%

0 crashes, 5 fires · median 73,000 mi

Brakes 14 7.7%

Median failure at 27,690 miles

0 crashes, 2 fires · median 50,500 mi

Seat Belts 7 3.8%

Median failure at 86,992 miles

Fuel & Propulsion 6 3.3%

Median failure at 75,000 miles

Seats 5 2.7%

Median failure at 73,708 miles

Acceleration & Cruise Control 4 2.2%

Median failure at 80,000 miles

Steering 4 2.2%

Median failure at 76,500 miles

Body & Structure 3 1.6%

0 crashes, 1 fires · median 33,000 mi

Transmission & Drivetrain 3 1.6%

Median failure at 80,000 miles

Equipment & Accessories 2 1.1%

Median failure at 25,000 miles

Lights 2 1.1%

Median failure at 42,000 miles

Doors, Latches & Locks 1 0.5%
Stability & Traction Control 1 0.5%

Median failure at 120,000 miles

Tires 1 0.5%

Median failure at 7,180 miles

Windows, Mirrors & Wipers 1 0.5%

Median failure at 87,600 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 2.9%
1,000 – 9,999 miles 3 2.9%
10,000 – 24,999 miles 4 3.9%
25,000 – 49,999 miles 24 23.3%
50,000 – 74,999 miles 25 24.3%
75,000 – 99,999 miles 25 24.3%
100,000 – 149,999 miles 18 17.5%
150,000+ miles 1 1.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Apr 2007 peak 7 Oct 2019

NHTSA investigations into the 2007 Saab 9-3

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA21002 Opened 17 Sep 2021 Still open AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...

PE09032 Opened 15 Jul 2009 Closed 16 Dec 2009 ELECTRICAL SYSTEM:IGNITION

ENGINE COMPARTMENT FIRE

THE OFFICE OF DEFECTS INVESTIGATION (ODI) IS AWARE OF 7 SUBJECT VEHICLES THAT HAVE ALLEGEDLY EXPERIENCED ENGINE COMPARTMENT FIRES ORIGINATING AT THE COIL-ON-PLUG (COP) IGNITION COIL ASSEMBLY AND 28 ALLEGED NON-FIRE THERMAL EVENTS RESULTING IN DAMAGE LIMITED TO THE SUBJECT COMPONENT AND ASSOCIATED WIRING. ALL REPORTED INCIDENTS OCCURRED WHILE THE VEHICLES WERE ATTENDED AND IN ALL BUT ONE CASE THE SUBJECT VEHICLES WERE REPAIRED AND RETURNED TO SERVICE AFTER THE INCIDENT INVOLVING THE ALLEGED DEFECT. ACCORDING TO GENERAL MOTORS (GM), A CERAMIC CAPACITOR USED IN THE ELECTROMAGNETIC NOISE FILTER CI...

PE08005 Opened 28 Jan 2008 Closed 3 Jun 2008 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

REDUCED BRAKE POWER-ASSIST

SAAB AUTOMOBILE AB, A SUBSIDIARY OF GENERAL MOTORS CORP. (GM), MANUFACTURED 12,317 SUBJECT VEHICLES THROUGH FEBRUARY 15, 2008, EQUIPPED WITH THE HIGH FEATURE V6 TURBOCHARGED ENGINE IDENTIFIED BY REGULAR PRODUCTION OPTION LP9.A TANDEM VACUUM BRAKE BOOSTER ASSEMBLY PROVIDES BRAKE POWER-ASSIST.THE ENGINE IS THE PRIMARY VACUUM SOURCE TO THE BOOSTER AND ITS EFFECT IS AMPLIFIED BY A VENTURI.UNDER CERTAIN CONDITIONS, SUCH AS A COLD ENGINE START OR AT HIGH ALTITUDES, AN ELECTRIC VACUUM PUMP (EVP) SUPPLEMENTS ENGINE VACUUM.A PRESSURE SWITCH MEASURES BRAKE BOOSTER VACUUM AND COMMANDS THE EVP WHEN TO TUR...

Recalls on the 2007 Saab 9-3

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2016052 17,962 units in Canada

Airbag

On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the driver airbag inflator on Saab 9-3 and 9-5 vehicles and replace the driver airbag module on Saturn Astra vehicles.

Recall 2014228 961 units in Canada

Seats And Restraints

On certain convertible model vehicles, the tensioning cable in the driver's seat belt retractor may break, causing the belt to fail to retract. If a crash were to occur with a seat belt in this condition, it could increase the risk of injury to the driver. Correction: Dealers will replace seat belt retractor assemblies.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 73,708 miles Bedford, OH 1 injured

SEATS

I WAS DRIVING MY CAR THROUGH TOWN AND THE LEFT SIDE OF THE DRIVER'S SEAT GOT SO HOT IT BURNED MY UPPER LEFT THIGH AND I WAS TRYING TO PULL MY LEG OUT OF THE WAY AND ALMOST CRASHED, AND WHEN I STOPPED THE CAR I SAW THAT IT HAD ALSO BURNT THE LEATHER SEAT LEAVING ABOUT A FOUR AND A HALF INCH BURN MARK ON THE SEAT ABOVE THE HEATER COIL.

NHTSA complaint #10676325 — an unverified report by a vehicle owner.

at 73,708 miles Bedford, OH 1 injured

ELECTRICAL SYSTEM

I WAS DRIVING MY CAR THROUGH TOWN AND THE LEFT SIDE OF THE DRIVER'S SEAT GOT SO HOT IT BURNED MY UPPER LEFT THIGH AND I WAS TRYING TO PULL MY LEG OUT OF THE WAY AND ALMOST CRASHED, AND WHEN I STOPPED THE CAR I SAW THAT IT HAD ALSO BURNT THE LEATHER SEAT LEAVING ABOUT A FOUR AND A HALF INCH BURN MARK ON THE SEAT ABOVE THE HEATER COIL.

NHTSA complaint #10676325 — an unverified report by a vehicle owner.

at 33,000 miles Detroit, MI Fire

STRUCTURE:BODY

ON AUGUST 27, 2012, WHILE SHOPPING IN THE MALL, I CAME OUT SIDE TO THE FIRE DEPARTMENT PUTTING A FIRE OUT THAT LOOKS TO HAVE OCCURRED WHILE I WAS IN THE STORE. I DON'T UNDERSTAND HOW THE CARE CAUGHT FIRE WHILE IT WAS PARKED. WHEN I GOT OUT OF THE CAR IT SEEMED TO BE FINE. THE FIRE MARSHALL REPORT SIDE THAT IT WAS AN ELECTRICAL FIRE THAT STARTED BECAUSE A DEFECT FROM THE MANUFACTURER.

NHTSA complaint #10479339 — an unverified report by a vehicle owner.

at 33,000 miles Detroit, MI Fire

ELECTRICAL SYSTEM

ON AUGUST 27, 2012, WHILE SHOPPING IN THE MALL, I CAME OUT SIDE TO THE FIRE DEPARTMENT PUTTING A FIRE OUT THAT LOOKS TO HAVE OCCURRED WHILE I WAS IN THE STORE. I DON'T UNDERSTAND HOW THE CARE CAUGHT FIRE WHILE IT WAS PARKED. WHEN I GOT OUT OF THE CAR IT SEEMED TO BE FINE. THE FIRE MARSHALL REPORT SIDE THAT IT WAS AN ELECTRICAL FIRE THAT STARTED BECAUSE A DEFECT FROM THE MANUFACTURER.

NHTSA complaint #10479339 — an unverified report by a vehicle owner.

at 33,000 miles Detroit, MI Fire

ENGINE

ON AUGUST 27, 2012, WHILE SHOPPING IN THE MALL, I CAME OUT SIDE TO THE FIRE DEPARTMENT PUTTING A FIRE OUT THAT LOOKS TO HAVE OCCURRED WHILE I WAS IN THE STORE. I DON'T UNDERSTAND HOW THE CARE CAUGHT FIRE WHILE IT WAS PARKED. WHEN I GOT OUT OF THE CAR IT SEEMED TO BE FINE. THE FIRE MARSHALL REPORT SIDE THAT IT WAS AN ELECTRICAL FIRE THAT STARTED BECAUSE A DEFECT FROM THE MANUFACTURER.

NHTSA complaint #10479339 — an unverified report by a vehicle owner.

Seekonk, MA Fire

ENGINE AND ENGINE COOLING

OWNER PARKED THE VEHICLE AT WORK AND WHEN OWNER GOT OUT, OWNER NOTICED A WEIRD ELECTRICAL TYPE SMELL. OWNER WENT INSIDE TO WORK. APPROXIMATELY 5 MINUTES LATER, SOMEONE CAME IN AND SAID THAT THE SAAB WAS SMOKING. OWNER WENT OUTSIDE AND SAW SMOKE COMING FROM AROUND THE HOOD AND ALSO SAW SOME EMBERS DRIPPING UNDERNEATH THE SAAB. SOMEONE ELSE CALLED THE FIRE DEPARTMENT. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THERE WAS FIRE APPEARING UP THROUGH THE HOOD AND COWL AREA. VEHICLE HAS 2.0 LITER TURBOCHARGED 4-CYLINDER ENGINE.

NHTSA complaint #10406958 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Marlton, NJ

AIR BAGS

I CALLED ELKINS CHEVROLET IN MARLTON NJ AS LISTED ON MY RECALL FORM. I CALLED THEM TWO TIMES. THE FIRST TIME THEY TOLD ME THE PART IS NOT AVAILABLE. I THEN RECEIVED A FEW MORE RECALL NOTICES STILL LISTING THEM AS THE SERVICE CENTER. I CALLED AGAIN AN WAS THEN TOLD THE ONLY WORK OF CHEVROLETS. BOTH TURNED OUT TO BE BOLD FACED LIES!

NHTSA complaint #11271518 — an unverified report by a vehicle owner.

Hephzibah, GA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS). AFTER CONTACTING MALCOLM CUNNINGHAM CHEVROLET (2031 GORDON HWY, AUGUSTA, GA), THE CONTACT WAS INFORMED THAT THEY DID NOT SERVICE SAAB VEHICLES. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11253359 — an unverified report by a vehicle owner.

at 90,000 miles Carteret, NJ

ENGINE

I WAS HAVING AN ISSUE WITH MY ENGINE IDLING ROUGH WHEN STARTING UP AND WHILE DRIVING COLD. AFTER THE CAR WARMS, THE ISSUE GET A BIT BETTER. BUT WHILE COLD, THE CAR RUNS TERRIBLY ROUGH. AFTER SPENDING OVER $3000 TRYING TO DIAGNOSE AND FIX THE ISSUE, INCLUDING REPLACING THE ENTIRE FUEL SYSTEM, SEVERAL ENGINE PARTS, AND HOURS OF LABOR AND WASTED TIME, THE SAAB DEALER NARROWS IT DOWN TO A COMPRESSION ISSUE INVOLVING ONE OF THE INTAKE VALVES, WHICH IT SEEMS IS A COMMON PROBLEM FOR THE 2007 MODEL 9-3S. THEY ESTIMATE AN ADDITIONAL $2,500 OF WORK TO FIX IT! I'VE READ HUNDREDS OF COMPLAINS ON THIS ISSUE. IF THIS IS SUCH A COMMON ISSUE, GM SHOULD RECALL THESE FAULTY PARTS AND REPLACE THEM.

NHTSA complaint #11217314 — an unverified report by a vehicle owner.

at 106,000 miles Beavercreek, OH

SEAT BELTS:FRONT:RETRACTOR

TL* THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT FAILED TO RETRACT WHETHER THE VEHICLE WAS IN OPERATION OR NOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V318000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JUST SAAB, 5591 WOOSTER PIKE, CINCINNATI, OH 45227, (513)-527-4300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11099063 — an unverified report by a vehicle owner.

at 134,000 miles Marinette, WI

SUSPENSION

FIRST ISSUE WAS FRONT SUSPENSION COILS. REPLACED BOTH. BIGGEST ISSUE WAS ONCE THE WEATHER BECAME VERY COLD, CAR WOULD NOT START. ENDED UP BEING A VICTIM OF THE BAD INTAKE VALVES PROVIDED BY GM. NOW, AFTER A COMPLETE VALVE JOB AND HAVING THE CAR RUN GREAT FROM MARCH 2017 TO DEC 2017..IT APPEARS IT MAY HAVE A CRACKED BLOCK. CAR NEVER OVERHEATED. FLUIDS WERE ALWAYS MAINTAINED. LOOKED INTO THAT AND APPARENTLY THERE WERE SOME CASTING ISSUES AS WELL. THANKS GM.

NHTSA complaint #11080319 — an unverified report by a vehicle owner.

at 134,000 miles Marinette, WI

ENGINE

FIRST ISSUE WAS FRONT SUSPENSION COILS. REPLACED BOTH. BIGGEST ISSUE WAS ONCE THE WEATHER BECAME VERY COLD, CAR WOULD NOT START. ENDED UP BEING A VICTIM OF THE BAD INTAKE VALVES PROVIDED BY GM. NOW, AFTER A COMPLETE VALVE JOB AND HAVING THE CAR RUN GREAT FROM MARCH 2017 TO DEC 2017..IT APPEARS IT MAY HAVE A CRACKED BLOCK. CAR NEVER OVERHEATED. FLUIDS WERE ALWAYS MAINTAINED. LOOKED INTO THAT AND APPARENTLY THERE WERE SOME CASTING ISSUES AS WELL. THANKS GM.

NHTSA complaint #11080319 — an unverified report by a vehicle owner.

at 161,000 miles Newark, DE

SEAT BELTS

TL* THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT WAS INOPERABLE. THE CONTACT STATED THAT THE SEAT BELT PRETENSIONER FAILED TO RETRACT THE SEAT BELT AFTER COMING TO A STOP. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V318000 (SEAT BELTS). THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806, (302) 656-3100) WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.

NHTSA complaint #11064641 — an unverified report by a vehicle owner.

Cumberland, RI

SUSPENSION

TL* THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT STATED THAT THE ENGINE VALVES FAILED PREMATURELY. THE SERVICE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE PERFORMED ROUGHLY EACH TIME THE FAILURE OCCURRED. IN ADDITION, THE SPRINGS THAT CONNECTED TO THE FRONT STRUTS HAD PREMATURE RUST AND CORROSION, WHICH CAUSED IT TO FRACTURE WITHOUT WARNING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT COILS SPRINGS AND EIGHT VALVES NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO INSPECTED BY A DEALER (CONNTECH SAAB SPECIALISTS, 180 JEFFERSON BLVD, WARWICK, RI 02888, (401) 738-3665). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT

NHTSA complaint #11057318 — an unverified report by a vehicle owner.

Cumberland, RI

ENGINE

TL* THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT STATED THAT THE ENGINE VALVES FAILED PREMATURELY. THE SERVICE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE PERFORMED ROUGHLY EACH TIME THE FAILURE OCCURRED. IN ADDITION, THE SPRINGS THAT CONNECTED TO THE FRONT STRUTS HAD PREMATURE RUST AND CORROSION, WHICH CAUSED IT TO FRACTURE WITHOUT WARNING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT COILS SPRINGS AND EIGHT VALVES NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO INSPECTED BY A DEALER (CONNTECH SAAB SPECIALISTS, 180 JEFFERSON BLVD, WARWICK, RI 02888, (401) 738-3665). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT

NHTSA complaint #11057318 — an unverified report by a vehicle owner.

Sherman, TX

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO DEALERS WERE CONTACTED (SEWELL CADILLAC OF DALLAS, DALLAS, TX, 214-350-2000) AND (RAMEY CHEVROLET IN SHERMAN, TX, 903-893-4341) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11052573 — an unverified report by a vehicle owner.

Ravenna, OH

AIR BAGS

TAKATA RECALL - RECEIVED A LETTER STATING THAT I COULD GO ONLINE FOR A $25 MASTERCARD REWARD CARD AFTER I COMPLETED REPAIRS ON THE SAAB. I COMPLETED THE REPAIRS. TRIED TO ACCESS THE WEBSITE BUT IT WAS NOT A WORKING WEBSITE. UNABLE TO APPLY FOR THE REWARD CARD.

NHTSA complaint #11048311 — an unverified report by a vehicle owner.

Fargo, ND

AIR BAGS

AIRBAG RECALL THERE WAS ONLY ONE STORE LISTED ON YOUR WEBSITE FOR THE RECALL, I CALLED THEM AND THEY TOLD ME THAT THEY DO NOT DO SAAB CARS

NHTSA complaint #11041745 — an unverified report by a vehicle owner.

at 100,400 miles Cumberland, RI

SUSPENSION

DRIVERS SIDE FRONT COIL SPRING RUSTED AND BROKEN CAUSING LOUD CLUNKING WHEN DRIVING. I AM LOOKING FOR AN EXPLANATION ON WHY SAFETY RECALL 15917 ONLY INCLUDES THE YEARS 2003-2006 WHEN CLEARLY THE ISSUE FROM READING ONLINE SURPASSES THOSE YEARS BY FAR.

NHTSA complaint #11021655 — an unverified report by a vehicle owner.

Darlington, WI

SERVICE BRAKES

AT START UP, THE CAR LOSES BRAKING POWER. TO STOP THE CAR YOU HAVE TO PUSH EXTREMELY HARD ON THE BRAKES. AFTER THE CAR HAS BEEN DRIVEN 20 TO 30 FEET THE BRAKE POWER COMES BACK TO NORMAL.

NHTSA complaint #11012885 — an unverified report by a vehicle owner.

Franklin, WI

SEAT BELTS

UNABLE TO HAVE MANUFACTURER RECALL NUMBER15027 NHTSA RECALL NUMBER14V318 COMPLETED. THIS RECALL IS OVER 2 YEARS OLD. SERVICE CENTER CONTINUES TO TELL BE PARTS ARE NOT AVAILABLE.

NHTSA complaint #11012004 — an unverified report by a vehicle owner.

Kapaa, HI

AIR BAGS

THERE ARE MULTIPLE ISSUES, AS FOLLOWS, BUT OUR CONCERN IS THAT OUR SON HAS TRIED REPEATEDLY TO GET SUPPORT BY CALLING THE NUMBERS ON THE POST CARDS. WE HAVE BEEN UNABLE TO GET ANY SERVICE AS A RESULT OF THE CALLS AND CONVERSATIONS. HE LIVES ON THE ISLAND OF KAUAI, WEST OF OAHU. #1: WE MUST SHIP THE CAR AT OUR EXPENSE IF WE EXPECT IT TO GET SERVICED. GM AND SAAB WILL NOT PAY FOR THAT SHIPPING OVER OR BACK. THEY WILL NOT PAY FOR A RENTAL CAR, AND REGARDLESS OF THE RECALL MANDATE, THEY STILL SEND OUT BOGUS INFORMATION.(EXAMPLE: BAY AREA SAAB IS NO LONGER A SAAB DEALER IN SAN FRANCISCO ' BUT IF THEY WERE OUR SON WOULD HAVE TO PAY THE TRANSPORTATION OVER AND BACK TO THE MAINLAND.) #2: I HAVE ALSO CALLED, AND FINALLY GOT GOOD ADVICE FROM THE GM 800 NUMBER REPRESENTATIVE ON THE PHONE WHO REFERRED ME TO A POINT OF CONTACT ON OAHU. THERE CURRENTLY IS NO SAAB DEALERSHIP IN HAWAII, BUT WE HAVE USED THE FORMER SAAB DEALERSHIP (A FORMER OWNER, HAS MAINTAINED THE PHONE NUMBER: 808-735-2488) FOR PARTS IN PAST YEARS. FORTUNATELY FOR SAAB OWNERS, THIS INDIVIDUAL HAS DONE ALL WITHIN HER POWER TO HELP OAHU OWNERS GET THE RECALL BUT IT HAS BEEN A NIGHTMARE FOR HER AS WELL TO MAKE ALL THE NECESSARY ARRANGEMENTS. SHE IS A 'POSTER ADULT' FOR RESPONSIBILITY IN SMALL BUSINESS. SHE AND I HAVE EXCHANGED PHONE CALLS AND E-MAILS, AND I UNDERSTAND THAT SHE TOO IS TRYING TO GET GM/SAAB TO EITHER PAY FOR OFF-OAHU SAAB OWNERS TO SHIP THEIR CARS OVER AND BACK TO THE SERVICE PROVIDER HAS ARRANGED FOR ON OAHU, OR TO PAY TO HAVE QUALIFIED TECHS TRAVEL TO OUT ISLANDS TO SERVICE THE CARS. SO FAR ' NO ACTION TBMK. AND SHE IS AWAITING MONTHS FOR PAYMENT FOR THE PARTS AND SERVICE PROVIDED TO OAHU OWNERS ALREADY. WE ARE REQUESTING A CONGRESSIONAL INQUIRY VIA CONGRESSWOMAN TULSI GABBARD AT THE SAME TIME AS THIS REQUEST TO INFORM NTHSB THAT FROM OUR PERSPECTIVE, THE RECALL IS FAILING.

NHTSA complaint #11002077 — an unverified report by a vehicle owner.

Shokan, NY

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROMEO CHEVROLET WAS CONTACTED AND INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE REPAIR BECAUSE THEY WERE NOT AN AUTHORIZED SERVICE CENTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE DUE TO THE RECALL BEING A PRECAUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10991772 — an unverified report by a vehicle owner.

Beverly Hills, CA

SEATS

PURCHASED SAAB 9-3 2007 BRAND NEW. NEARLY IMMEDIATELY THE HEADLIGHTS KEPT GOING OUT. I FOUND MYSELF REPLACING THEM OFTEN AND TWICE WAS PULLED OVER BY POLICE WHEN I HADN'T REALIZED AND HAD JUST REPLACED THE PASSENGER SIDE HEADLIGHT. ALSO GOT ONE KEY AT THE TIME OF PURCHASE. THE A/C WASN'T WORKING WELL SO FINALLY TOOK IT TO THE SAAB DEALER IN SANTA FE, NM IN 2008 WITH COMPLAINTS. THEY WERE TO GET ME A SECOND KEY, FIX THE A/C, CHECK THE LEATHER ON FRONT SEAT AND FIGURE OUT WHAT WAS WRONG WITH ELECTRICAL AND HEADLIGHTS GOING OUT. THE ELECTRIC PANEL, INDICATING PROBLEMS, WAS NOT WORKING PROPERLY. THEY TOOK MY ONE KEY AND TOLD ME THEY WOULD BE IN TOUCH AS IT WAS STILL UNDER WARRANTY. AFTER A FEW DAYS OF A RENTAL, I CONTACTED AND NO ONE ANSWERED. I DROVE OUT TO THE DEALERSHIP AND NO CARS. A WOMAN SITTING INSIDE AT A SIMPLE DESK IN EMPTY GM/SAAB SHOWROOM. SHE SAID THEY WERE ALL SHOCKED, HAD NO WARNING AS EMPLOYEES AND THE DEALERSHIP WAS GONE NO RECORDS ON MY CAR. NO OTHER DEALER PICKING IT UP AS THEY DIDN'T HAVE SAAB SPECIALIST. LONG STORY SHORT, I NEVER GOT HELP FROM ANYONE, NEVER GOT THE REPAIRS, NEVER GOT THE PROMISED SECOND KEY AND HAVE BEEN DRIVING IT EVER SINCE. IT ENRAGES ME. ALL UNDER WARRANTY! NO COMPLAINTS OR LETTERS HAVE BEEN ANSWERED. I WAS SHOCKED THEY GOT AWAY WITH IT. OH AND THE ELECTRIC PANEL COVER WAS GONE AS WELL. LOST. HOW THEY GOT AWAY WITH ALL THIS IS UNKNOWN. THE LEATHER ON THE DRIVER'S SEAT STARTED CRACKING AND PEELING THE FIRST YEAR! I PUT EXPENSIVE LEATHER CONDITIONERS ON AS WELL. NOTHING. I AM STILL FURIOUS AND STILL HAVE THE CAR. NO CORPORATE OFFICES WOULD HELP EITHER. I FINALLY GAVE UP. .

NHTSA complaint #10991551 — an unverified report by a vehicle owner.

Beverly Hills, CA

EXTERIOR LIGHTING

PURCHASED SAAB 9-3 2007 BRAND NEW. NEARLY IMMEDIATELY THE HEADLIGHTS KEPT GOING OUT. I FOUND MYSELF REPLACING THEM OFTEN AND TWICE WAS PULLED OVER BY POLICE WHEN I HADN'T REALIZED AND HAD JUST REPLACED THE PASSENGER SIDE HEADLIGHT. ALSO GOT ONE KEY AT THE TIME OF PURCHASE. THE A/C WASN'T WORKING WELL SO FINALLY TOOK IT TO THE SAAB DEALER IN SANTA FE, NM IN 2008 WITH COMPLAINTS. THEY WERE TO GET ME A SECOND KEY, FIX THE A/C, CHECK THE LEATHER ON FRONT SEAT AND FIGURE OUT WHAT WAS WRONG WITH ELECTRICAL AND HEADLIGHTS GOING OUT. THE ELECTRIC PANEL, INDICATING PROBLEMS, WAS NOT WORKING PROPERLY. THEY TOOK MY ONE KEY AND TOLD ME THEY WOULD BE IN TOUCH AS IT WAS STILL UNDER WARRANTY. AFTER A FEW DAYS OF A RENTAL, I CONTACTED AND NO ONE ANSWERED. I DROVE OUT TO THE DEALERSHIP AND NO CARS. A WOMAN SITTING INSIDE AT A SIMPLE DESK IN EMPTY GM/SAAB SHOWROOM. SHE SAID THEY WERE ALL SHOCKED, HAD NO WARNING AS EMPLOYEES AND THE DEALERSHIP WAS GONE NO RECORDS ON MY CAR. NO OTHER DEALER PICKING IT UP AS THEY DIDN'T HAVE SAAB SPECIALIST. LONG STORY SHORT, I NEVER GOT HELP FROM ANYONE, NEVER GOT THE REPAIRS, NEVER GOT THE PROMISED SECOND KEY AND HAVE BEEN DRIVING IT EVER SINCE. IT ENRAGES ME. ALL UNDER WARRANTY! NO COMPLAINTS OR LETTERS HAVE BEEN ANSWERED. I WAS SHOCKED THEY GOT AWAY WITH IT. OH AND THE ELECTRIC PANEL COVER WAS GONE AS WELL. LOST. HOW THEY GOT AWAY WITH ALL THIS IS UNKNOWN. THE LEATHER ON THE DRIVER'S SEAT STARTED CRACKING AND PEELING THE FIRST YEAR! I PUT EXPENSIVE LEATHER CONDITIONERS ON AS WELL. NOTHING. I AM STILL FURIOUS AND STILL HAVE THE CAR. NO CORPORATE OFFICES WOULD HELP EITHER. I FINALLY GAVE UP. .

NHTSA complaint #10991551 — an unverified report by a vehicle owner.

Beverly Hills, CA

ELECTRICAL SYSTEM

PURCHASED SAAB 9-3 2007 BRAND NEW. NEARLY IMMEDIATELY THE HEADLIGHTS KEPT GOING OUT. I FOUND MYSELF REPLACING THEM OFTEN AND TWICE WAS PULLED OVER BY POLICE WHEN I HADN'T REALIZED AND HAD JUST REPLACED THE PASSENGER SIDE HEADLIGHT. ALSO GOT ONE KEY AT THE TIME OF PURCHASE. THE A/C WASN'T WORKING WELL SO FINALLY TOOK IT TO THE SAAB DEALER IN SANTA FE, NM IN 2008 WITH COMPLAINTS. THEY WERE TO GET ME A SECOND KEY, FIX THE A/C, CHECK THE LEATHER ON FRONT SEAT AND FIGURE OUT WHAT WAS WRONG WITH ELECTRICAL AND HEADLIGHTS GOING OUT. THE ELECTRIC PANEL, INDICATING PROBLEMS, WAS NOT WORKING PROPERLY. THEY TOOK MY ONE KEY AND TOLD ME THEY WOULD BE IN TOUCH AS IT WAS STILL UNDER WARRANTY. AFTER A FEW DAYS OF A RENTAL, I CONTACTED AND NO ONE ANSWERED. I DROVE OUT TO THE DEALERSHIP AND NO CARS. A WOMAN SITTING INSIDE AT A SIMPLE DESK IN EMPTY GM/SAAB SHOWROOM. SHE SAID THEY WERE ALL SHOCKED, HAD NO WARNING AS EMPLOYEES AND THE DEALERSHIP WAS GONE NO RECORDS ON MY CAR. NO OTHER DEALER PICKING IT UP AS THEY DIDN'T HAVE SAAB SPECIALIST. LONG STORY SHORT, I NEVER GOT HELP FROM ANYONE, NEVER GOT THE REPAIRS, NEVER GOT THE PROMISED SECOND KEY AND HAVE BEEN DRIVING IT EVER SINCE. IT ENRAGES ME. ALL UNDER WARRANTY! NO COMPLAINTS OR LETTERS HAVE BEEN ANSWERED. I WAS SHOCKED THEY GOT AWAY WITH IT. OH AND THE ELECTRIC PANEL COVER WAS GONE AS WELL. LOST. HOW THEY GOT AWAY WITH ALL THIS IS UNKNOWN. THE LEATHER ON THE DRIVER'S SEAT STARTED CRACKING AND PEELING THE FIRST YEAR! I PUT EXPENSIVE LEATHER CONDITIONERS ON AS WELL. NOTHING. I AM STILL FURIOUS AND STILL HAVE THE CAR. NO CORPORATE OFFICES WOULD HELP EITHER. I FINALLY GAVE UP. .

NHTSA complaint #10991551 — an unverified report by a vehicle owner.

at 112,000 miles Plano, TX

AIR BAGS

TAKATA RECALL: WHY DOES THE AIRBAG RECALL NOT INCLUDE THE PASSENGER SIDE AIRBAG FOR MY CAR? THE DRIVER SIDE AIRBAG WAS REPLACED YESTERDAY IN MY CAR PURSUANT TO THE RECALL, BUT NOT THE PASSENGER SIDE AIRBAG. DOESN'T THE PASSENGER SIDE AIRBAG PRESENT A DANGER TO THE PASSENGER IF IT SPONTANEOUSLY DEPLOYS?

NHTSA complaint #10980828 — an unverified report by a vehicle owner.

Twinsburg, OH

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10979261 — an unverified report by a vehicle owner.

Studio City, CA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10970719 — an unverified report by a vehicle owner.

Charlotte, NC

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10970300 — an unverified report by a vehicle owner.

at 140,500 miles Wayne City, IL

SEATS

THE DRIVER SEAT HEATER ELEMENT GETS EXTREMELY HOT AND HAS BURNT THROUGH THE LEATHER. THE LAST TIME I USED SEAT HEATER I WAS BURNT ON THE BACK SIDE OF MY LEG AND THERE WAS BLISTERING.

NHTSA complaint #10969056 — an unverified report by a vehicle owner.