Owners have filed 262 complaints
about the 2009 Saturn Outlook with NHTSA between 2009 and 2024.
The largest single group is the lights.
Across this model's run it ranks 3 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 27
Against the median year of the Saturn Outlook. 50 means typical for this
model; 100 means roughly double.
Severity — 39
7.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 32
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
31.4%
1,000 – 9,999 miles
31.4%
10,000 – 24,999 miles
83.8%
25,000 – 49,999 miles
7937.4%
50,000 – 74,999 miles
4019.0%
75,000 – 99,999 miles
2612.3%
100,000 – 149,999 miles
4320.4%
150,000+ miles
94.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2009 Saturn Outlook 4-DR. w/SAB
—
—
—
15.5% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2009peak 12Oct 2024
NHTSA investigations into the 2009 Saturn Outlook
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA20002Opened 31 Aug 2020Closed 30 Aug 2024SEAT BELTS:FRONT:ANCHORAGE
Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired...
RQ19003Opened 28 May 2019Closed 31 Aug 2020SEAT BELTS:FRONT:ANCHORAGE
Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occu...
DP12003Opened 4 Jun 2012Closed 24 Jul 2014EXTERIOR LIGHTING:HEADLIGHTS
Loss of Headlamp Illumination
As of July 16, 2014, out of a population of 248,453 subject vehicles, NHTSA received 473 consumer complaints of inoperative head lamp. Many of these complaints indicated that the head lamp harness suffered damage from overheating. After reviewing the complaints, ODI found: -69% (328) alleged that a single head lamp was inoperative. -18% (86) alleged that both head lamps were inoperative but not at the same time. -9% (41) alleged that both head lamps were inoperative but the complaints did not indicate whether the failures had occurred at the same time. -4% (17) alleged that both head lamps wer...
Recalls on the 2009 Saturn Outlook
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201528036,369 units in Canada
Structure
On certain vehicles equipped with a power liftgate system, the gas-filled struts (which help to raise and support the liftgate) may prematurely wear. These vehicles have a Prop Rod Recovery system intended to accomplish a controlled, slow return of the liftgate to the closed position if the liftgate’s gas struts are no longer capable of supporting the weight of the liftgate. The vehicle would provide audible warnings and flash the tail lamps to indicate there is a problem. However, the liftgate’s Prop Rod Recovery system software may be unable to detect/stop a liftgate with prematurely worn gas struts from falling too quickly after the liftgate is opened. This could allow the liftgate to drop suddenly, placing anyone beneath or near the gate at risk of injury. Correction: Dealers will reprogram the power liftgate actuator motor ECU with a new software and will verify power liftgate operation following the reprogram.
Recall 201418175,701 units in Canada
Seats And Restraints
On certain vehicles, the flexible steel cable that connects the seat belt to the vehicle structure at the front outboard seating positions can fatigue over time and could separate, increasing the risk of injury in a crash. Correction: Dealers will inspect and repair or replace the lap pretensioner, as necessary.
Recall 201408170,526 units in Canada
Airbag
On certain vehicles, side airbag wiring connections could develop high resistance, illuminating the airbag warning light. If the vehicle continues to be operated in this condition, resistance may continue to increase over time and eventually cause the seat side airbags and seat belt pretensioners to not deploy in the event of a crash, which could increase the risk of injury. Correction: Dealers will affect repairs.
Recall 201027616,752 units in Canada
Seats And Restraints
On certain vehicles, the second row seat side trim shield may restrict the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. If the buckle contacts the seat frame, additional effort is required to return the seat to a seating position. If sufficient force is applied, the buckle cover could be pushed down the strap, exposing and partially depressing the red release button. As a result, the release button will not travel as much as designed when depressed and will appear to be jammed. The buckle cover may have visible damage which may only be cosmetic, but in some cases, the buckle may not latch/unlatch, or may appear to latch when the latch mechanism is not fully engaged. If the latch mechanism is not fully engaged, the safety belt may not restrain the occupant as intended in a crash, which could result in personal injury or death. Correction: Dealers will modify the second row seat side trim shields, inspect the belt buckle and will replace it if damaged.
Recall 201018999,000 units in Canada
Accessories
On certain vehicles equipped with a Heated Washer Fluid System (HWFS), a short circuit on the printed circuit board for the washer fluid heater may overheat the control-circuit ground wire. A repair was implemented in a recall in 2008, however, there have been new reports of thermal incidents on heated washer fluid system modules after this improvement was installed. This situation may cause some minor distortion, but also could lead to melting of the plastic around the heated washer fluid system, or cause a fire. Correction: Dealers will permanently disable and remove the heated washer fluid module. An updated page will be provided and inserted in the Owner Manual to document the removal of the feature.
Recall 200907631,458 units in Canada
Other
On certain vehicles, the transmission shift cable adjustment clip may not be fully engaged. Should this occur, the shift lever and the actual position of the transmission gear may not match. As such, the driver could move the shifter to PARK and remove the ignition key, but the transmission gear may not actually be in the PARK position. This could allow the vehicle to roll away, possibly causing property damage and/or personal injury or death. Correction: Dealers will inspect and, if required, replace the shift cable.
Recall 2008424536 units in Canada
Seats And Restraints
Certain vehicles fail to comply with the requirements of CMVSS 209 - Seatbelt Assemblies. These vehicles may have been assembled with a safety belt buckle in the second or third row that is missing a rivet. In a vehicle crash, this could allow the buckle to separate from the mounting strap. As a result, the seat occupant may not be restrained as intended, which could cause personal injury or death. Correction: Dealers will inspect the seatbelt buckles in the second and third rows, and replace them if necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 126,000 milesWest Columbia, SC1 injured
STRUCTURE:BODY
I WAS UNLOADING GROCERIES AT HOME CAR WAS OFF AND PARKED AND THE REAR LIFT GATE RELEASED AND TRIED TO CLOSE WITH ME IN WAY IT FELL AND HIT MY BACK CAUSING PAIN AND TRIED TO CO TINUE TO CLOSE ON ME I HAD TO PUSHT THE LIFT GATE OPEN AND IT RESISTED
NHTSA complaint #11155531 — an unverified report by a vehicle owner.
at 186,000 milesColumbus, OHCrash
POWER TRAIN
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT SHE PARKED HER VEHICLE, REMOVED THE KEYS FROM THE IGNITION, AND WENT INSIDE HER RESIDENCE. SHORTLY AFTER, SHE HEARD A COMMOTION OUTSIDE AND NOTICED THAT THE VEHICLE HAD ROLLED AWAY AND STRUCK ANOTHER VEHICLE. THE CONTACT ENTERED THE VEHICLE, DEPRESSED THE BRAKE PEDAL, AND INSERTED THE KEY INTO THE IGNITION IN AN ATTEMPT TO TURN OFF THE ENGINE; HOWEVER, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING A FUSE BOX FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 09V073000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 186,000.
NHTSA complaint #11083496 — an unverified report by a vehicle owner.
at 186,000 milesColumbus, OHCrash
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT SHE PARKED HER VEHICLE, REMOVED THE KEYS FROM THE IGNITION, AND WENT INSIDE HER RESIDENCE. SHORTLY AFTER, SHE HEARD A COMMOTION OUTSIDE AND NOTICED THAT THE VEHICLE HAD ROLLED AWAY AND STRUCK ANOTHER VEHICLE. THE CONTACT ENTERED THE VEHICLE, DEPRESSED THE BRAKE PEDAL, AND INSERTED THE KEY INTO THE IGNITION IN AN ATTEMPT TO TURN OFF THE ENGINE; HOWEVER, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING A FUSE BOX FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 09V073000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 186,000.
NHTSA complaint #11083496 — an unverified report by a vehicle owner.
at 65,000 milesCape Coral, FLCrash
STEERING
I HAVE HAD MY OUTLOOK FOR ROUGHLY A YEAR AND A HALF AGO NOW, AND MY POWER STEERING SEEMS TO GO OUT WHEN GOING A LOW SPEED AND TURNING. IT HAS CAUSED ME 2 ACCIDENTS SO FAR WITHIN MONTHS OF EACH OTHER, INCREASING MY INSURANCE TO $460/MO. ONE WAS BACKING UP, IT STOPPED TURNING AND IT BACKED INTO A VEHICLE, AND THE OTHER WAS PARKING, IT STOPPED AND I SCRAPED AGAINST ANOTHER. I SEE THIS IS A COMMON PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS COULD POTENTIALLY KILL SOMEONE. I'M IN FLORIDA AND WE ARE ALLOWED TO TURN LEFT/RIGHT ON GREEN. GOD FORBID SOMEONE IS SPEEDING WHILE I'M DOING A U-TURN, BECAUSE THEY WOULD DEFINITELY SMACK INTO ME SINCE IT'S SO HARD TO TURN. I AM QUITE SURE I HAVE THE MUSCLES I DO FROM TRYING TO TURN MY VEHICLE. IT HAPPENS THE MOST PARKING, U TURNS (OR SLOW TURNS IN GENERAL), BACKING UP, AND 3 POINT TURNS.
NHTSA complaint #10839183 — an unverified report by a vehicle owner.
at 110,000 milesO'fallon, MOFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE STARTED EMITTING FROM ABOVE THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
NHTSA complaint #10762543 — an unverified report by a vehicle owner.
at 120,908 milesDurand, MICrash2 injured
AIR BAGS
TRAVEL US HWY WHEN ENCOUNTERING RAIN CONDITION VEHICLE HAD REAR WHEEL LOSS OF CONTROL INTO HYDROPLANE, WHEN ATTEMPTING TO CORRECT STEERING INTO SKID THE STEERING FAILED TO RESPOND AS IF NO POWER STEERING. THE VEHICLE CRUISE CONTROL WAS ON UNTIL POINT OF FIRST APPLYING BRAKE. THE VEHICLE IMPACTED RAVINE AT FRONTAL IMPACTOF GRILL ATB HIGH SPEED THEN FLIP SIDE OVER SIDE WITHOUT ONE AIR BAG DEPLOYING. DRIVER,PASSENGER SIDE, PASSENGER/DRIVER-SIDE OF SEAT, OR PILLAR POST AIR BAGS FAILED. THE YELLOW AIRBAG INDICATOR LIGHT WAS ALWAYS ON AND BELIEVED TO BE NORMAL. AFTER PRESSING ON-STAR , EMERGENCY CONNECTION FAILED TO WHICH ON-STAR CLAIMS ANTENNA MUST OF BEEN DAMAGED, THOUGH PHOTOS SHOW INTACT. ON STAR COMPLAINT ABOUT FAILURE OF SYSTEM BEEN ON GOING SINCE PURCHASE. COMPLAINT WITH FTC, STATE OF MICHIGAN SOS (SECRETARY OF STATE) AND DEALERSHIP SHORTLY AFTER PURCHASE DEC 24 2014 SAFETY ISSUES TO INCLUDE: FRAYED SEAT BEL,T POWER STEERING SLOPPY AND NOISE, REAR SUSPENSION. DEALER AGREED TO ONLY ADDRESS SEAT BELT, AND REPLACE REAR CONTROL BUSHING ARM ON ONE SIDE. SUFFERED SEVERE NECK, SPINE COMPRESSION FRACTURES, HEAD, KNEE, ANKLE, TWISTED INTESTINE FROM SEAT BELT, LACERATION TO TORSO AND OTHER INJURIES REQUIRING HOSPITALIZATION. GM CONTACT AND OPENED COMPLAINT FILE FOR VEHICLE FAILURES
NHTSA complaint #10730460 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Dexter, MO
ENGINE
The contact owns a 2009 Saturn Outlook. The contact stated that stated while driving at an undisclosed speed, the vehicle made an abnormal sound and stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the timing belt had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle was not covered under GM Campaign Number: 10287C since the campaign had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11618548 — an unverified report by a vehicle owner.
Sacramento, CA
ENGINE
I was driving and my car started to lurch and went into reduced power mode. I quickly pulled over and turned off the engine. It was towed into the shop, and we found that the timing chain had broken. We had just had our engine mounts replaced and the oil changed. The vehicle has been well maintained. I have seen the issue with the timing chain failure is a common problem in Saturns/GM from internet research. It looks like there was a service bulletin to bring the car in if Service light comes on and you “think” it’s due to premature wear of timing chain. Now we are told the engine needs to be replaced because it was damaged by the timing chain failure and it seems like a known defect that should be covered because it exceeded the value of the car to have such a fix.
NHTSA complaint #11561602 — an unverified report by a vehicle owner.
Fresno, CA
VEHICLE SPEED CONTROL
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
NHTSA complaint #11510488 — an unverified report by a vehicle owner.
Fresno, CA
ELECTRICAL SYSTEM
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
NHTSA complaint #11510488 — an unverified report by a vehicle owner.
Fresno, CA
ENGINE
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
NHTSA complaint #11510488 — an unverified report by a vehicle owner.
Winston, NM
STEERING
I bought this 2009 Saturn Outlook yesterday from a used dealership they said there was nothing wrong with the car well I live over 100 miles away from where I bough it and about halfway home it’s it was dark outside I was driving on the highway going up a hill the motor was acting like it wanted to jump out f the car (I’m not sure exactly how to describe it) anyways it only did ur for just a second then stopped all went back to normal and today just died while driving and now it wont start wont even turn over
NHTSA complaint #11476684 — an unverified report by a vehicle owner.
Winston, NM
UNKNOWN OR OTHER
I bought this 2009 Saturn Outlook yesterday from a used dealership they said there was nothing wrong with the car well I live over 100 miles away from where I bough it and about halfway home it’s it was dark outside I was driving on the highway going up a hill the motor was acting like it wanted to jump out f the car (I’m not sure exactly how to describe it) anyways it only did ur for just a second then stopped all went back to normal and today just died while driving and now it wont start wont even turn over
NHTSA complaint #11476684 — an unverified report by a vehicle owner.
Winston, NM
ENGINE
I bought this 2009 Saturn Outlook yesterday from a used dealership they said there was nothing wrong with the car well I live over 100 miles away from where I bough it and about halfway home it’s it was dark outside I was driving on the highway going up a hill the motor was acting like it wanted to jump out f the car (I’m not sure exactly how to describe it) anyways it only did ur for just a second then stopped all went back to normal and today just died while driving and now it wont start wont even turn over
NHTSA complaint #11476684 — an unverified report by a vehicle owner.
at 185,000 milesGadsden, AL
POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN MY CAR SLOWED DOWN REALLY SLOW I PULLED OVER AND TURNED IT OFF. WHEN I TRIED TO TURN IT BACK ON IT WOULDN'T CRANK.
NHTSA complaint #11406787 — an unverified report by a vehicle owner.
at 185,000 milesGadsden, AL
SUSPENSION
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN MY CAR SLOWED DOWN REALLY SLOW I PULLED OVER AND TURNED IT OFF. WHEN I TRIED TO TURN IT BACK ON IT WOULDN'T CRANK.
NHTSA complaint #11406787 — an unverified report by a vehicle owner.
at 185,000 milesGadsden, AL
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN MY CAR SLOWED DOWN REALLY SLOW I PULLED OVER AND TURNED IT OFF. WHEN I TRIED TO TURN IT BACK ON IT WOULDN'T CRANK.
NHTSA complaint #11406787 — an unverified report by a vehicle owner.
at 180,000 milesKennesaw, GA
ENGINE
THE TIMING CHAIN IS GETTING STRETCHED IS WHAT THE CODES SAY AND NEEDS TO BE REPAIRED FEELS LIKE IT'S LOOSING POWER
NHTSA complaint #11386008 — an unverified report by a vehicle owner.
at 126,000 milesWoodbnury, MN
POWER TRAIN
I STOPPER THE VEHICLE, IN MY DRIVE WAY, WHICH HAS A VERY SLIGHT INCLINE, PLACED THE SHIFT LEVER IN PARK. EXITED AND LOCKED THE VEHICLE. AS I WAS STEPPING AWAY IT STARTED TO ROLL BACKWARDS. IT STOPPED ON ITS OWN AFTER ROLLING BACKWARDS SEVERAL FEET. I UNLOCKED THE VEHICLE, APPLIED THE PARKING BRAKE, STARTED THE VEHICLE, RELEASED THE PARKING BRAKE. I DROVE THE VEHICLE IN REVERSE AND THEN FORWARD SEVERAL FEET, PLACED THE SHIFT LEVER IN PARK, SHUT THE VEHICLE OFF. I DID NOT MOVE. I PUT ON THE PARKING BREAK TO BE SAFE. FOR YOUR INFORMATION, JUST PRIOR TO THIS ISSUE, WHILE PULLING INTO THE DRIVE WAY THE BUILT-IN GARAGE DOOR OPENER STARTED TO OPEN THE DOOR, THE DOOR STOPPED AND THE OPENER WOULD NOT RESTART THE GARAGE DOOR TO OPEN/CLOSE.
NHTSA complaint #11361209 — an unverified report by a vehicle owner.
at 130,000 milesVicksburg, MI
SEAT BELTS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE SECOND-ROW PASSENGER'S SIDE SEAT BELT MALFUNCTIONED AND CEASED AND WOULD NOT LATCH SECURELY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER COLE KRUM CHEVROLET LOCATED AT 12707 US-131, SCHOOLCRAFT, MI 49087 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELTS). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #11349858 — an unverified report by a vehicle owner.
Lynwood, IL
UNKNOWN OR OTHER
PAST 5 YEARS CHECK ENGINE LIGHT ON. REPLACES PLUGS 3X, CONVERTERS 3X, AND EVERYTHING INCLUDING IGNITION COILS 2X, LIGHT STILL ON, STATING CONVERTERS NEED REPLACING. CAR HAS BEEN IN THE SHOP MORE THAN A HOSPITAL HAS EMERGENCY ROOM PATIENTS. ENGINE LIGHT WOULD STAY OFF FOR A WEEK OR TWO, NOW ONLY FOR 30-40 MILES. EMISSIONS SAYS CAR NOT READY FOR TESTING. VEHICLE DRIVES AND RUNS PERFECTLY, PURRS LIKE A KITTEN, BUT NOW CAN'T PASS EMISSIONS. CHEVY, ACURA, REPAIR SHOPS, MUFFLER SHOPS AND ALLEY MECHANICS ALL BAFFLED. TOO MANY INVOICES TO UPLOAD, BUT I HAVE EVERY ONE OF THEM AND RECEIPTS FOR PARTS IF NEEDED. THIS HAS BEEN GOING ON SINCE I GOT THE CAR. CHEVY NEVER COULD FIX IT. EACH TRIP COST ME $700+, BUT NO SOLUTION, THE PROBLEM JUST KEEPS ESCALATING. OH, I NEVER PUT CHEAP GAS IN VEHICLE, AND OIL CHANGES/ TUNE- UP ARE UP TO DATE. HELP PLEASE. (SOMEONE SUGGESTED THE ECM COMPUTER IS BAD)
NHTSA complaint #11307737 — an unverified report by a vehicle owner.
at 30 milesSpring, TX
EXTERIOR LIGHTING
MY HEADLIGHTS KEEP GOING OUT RANDOMLY AND THIS VERY UNSAFE AS I AM A SINGLE MOTHER OF 2 YOUNG CHILDREN! I HAVE HAD IT FIXED 4 TIMES! THE LAST TIME I TOOK IT TO THE SHOP, I WAS TOLD THE WIRING HARNESS KEEPS MELTING. I RESEARCHED THIS PROBLEM AND MANY OTHERS ARE ALSO HAVING EXPERIENCING THIS ISSUE.
NHTSA complaint #11301676 — an unverified report by a vehicle owner.
at 130,344 milesTrenton, OH
VEHICLE SPEED CONTROL
THERE IS A RECALL FOR THE LINKAGE SYSTEM, WHERE THE VEHICLE STILL ROLLS WHILE IN PARK. I AM HAVING THIS ISSUE AND A GRINDING SORT OF SOUND. THE VIN IS SAYING 0 UNREPAIRED RECALLS ON THE WEBSITE AND I BELIEVE THIS ISSUE IS AN ONGOING PROBLEM OF THE PREVIOUS RECALL IN '09. WHILE THE VEHICLE WAS DRIVING THERE WAS THE SOUND THAT SOMETHING WAS DRAGGING, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD TO CHECK BUT WHILE IN PARK THE VEHICLE WOULD STILL ROLL. THE CAR HAD THE EMERGENCY BRAKE SET IN PLACE AT THIS MOMENT.
NHTSA complaint #11297027 — an unverified report by a vehicle owner.
at 130,344 milesTrenton, OH
UNKNOWN OR OTHER
THERE IS A RECALL FOR THE LINKAGE SYSTEM, WHERE THE VEHICLE STILL ROLLS WHILE IN PARK. I AM HAVING THIS ISSUE AND A GRINDING SORT OF SOUND. THE VIN IS SAYING 0 UNREPAIRED RECALLS ON THE WEBSITE AND I BELIEVE THIS ISSUE IS AN ONGOING PROBLEM OF THE PREVIOUS RECALL IN '09. WHILE THE VEHICLE WAS DRIVING THERE WAS THE SOUND THAT SOMETHING WAS DRAGGING, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD TO CHECK BUT WHILE IN PARK THE VEHICLE WOULD STILL ROLL. THE CAR HAD THE EMERGENCY BRAKE SET IN PLACE AT THIS MOMENT.
NHTSA complaint #11297027 — an unverified report by a vehicle owner.
at 150,000 milesConcord, NC
ELECTRICAL SYSTEM
DRIVER HEADLIGHT HARNESS OVERHEATS, CAUSING HEADLIGHT TO GO OUT. THIS HAS HAPPENED THREE TIMES NOW IN LESS THAN TWO YEARS. I REPLACED THE CONNECTOR HARNESS AND WITHIN A FEW WEEKS IT HAD MELTED AND THE LIGHT WAS OUT AGAIN. WHEN I LOOKED UP WHAT TO DO I FOUND OUT THAT MANY OTHER SATURN OUTLOOK OWNERS HAVE THE SAME PROBLEM.
NHTSA complaint #11277686 — an unverified report by a vehicle owner.
Santa FE, TX
EXTERIOR LIGHTING
THE HEADLIGHT WIRING HAS MELTED
NHTSA complaint #11246437 — an unverified report by a vehicle owner.
Santa FE, TX
ELECTRICAL SYSTEM
THE HEADLIGHT WIRING HAS MELTED
NHTSA complaint #11246437 — an unverified report by a vehicle owner.
at 110,000 milesSUN Prairie, WI
SEAT BELTS
MIDDLE ROW OUTBOARD SEATBELTS NEEDED REPLACING IN 2016; GM WOULDN'T WARRANTY THEM, EVEN AFTER I ASKED THEIR SAFETY DEPARTMENT 2X. I REPLACED THEM WITH NEW ONES FROM GM, AND THOSE SEATBELTS ARE NOW COMING APART. THIS IS AN ONGOING PROBLEM. PICTURES ATTACHED ARE CURRENT.
NHTSA complaint #11217155 — an unverified report by a vehicle owner.
at 126,000 milesWoonsocket, RI
STEERING
MY WIFE WAS DRIVING THE VEHICLE WAS STOPPED AT A RED LIGHT WHEN THE POWER STEERING PUMP I WILL SAY EXPLODED FLUID EVERYWHERE AND THE VEHICLE WOULD NO LONGER TURN AT ALL I'M 6'1 270 ATHLETIC AND COULD NOT MOVE THE STEERING WHEEL...I HAVE READ SO MANY PEOPLE HAVING THE SAME POWER STEERING ISSUE AND AND NO RECALL HAS BEEN MADE...
NHTSA complaint #11208424 — an unverified report by a vehicle owner.
at 134,000 milesSalem, OR
ELECTRICAL SYSTEM
IN 2016, I PURCHASED A 2009 SATURN OUTLOOK FROM A DEALER, WITH 90,000 MILES ON IT. TWO MONTHS LATER, "TRANSMISSION OVERHEATING, LET ENGINE IDLE" INDICATOR CAME ON, AND THE SATURN SHUT ITSELF DOWN AS I DROVE DOWN I-35! MECHANIC SAID THEY COULDN'T FIND ANYTHING WRONG. THEY RESET MY CODES, AND ALL SEEMED OKAY. THIS HAPPENED A FEW MORE TIMES, BUT KNOW ONE COULD TELL ME WHAT WAS WRONG OTHER THAT BANK 1 LOW. FOR THE MOST PART IT DROVE WITHOUT PROBLEMS. REGULAR SERVICE MAINTENANCE, AND OIL CHANGES CONSISTENT WITH THE MANUAL. I RARELY DROVE IT AFTER THE SECOND YEAR OF OWNING IT. ON WAY HOME TO OREGON (PURCHASED OUTLOOK IN IOWA), I CONTINUOUSLY LOST POWER GOING UP THE PASSES. SEMI TRUCKS WERE PASSING ME, AS IF I WERE SITTING STILL. WITH NEW AIR-FILTER SYSTEM, MAF SENSOR, COILS, BOOTS, AND SPARK PLUGS INSTALLED I CONTINUED AT A SNAIL PACE ALL THE WAY TO OREGON. A TWO DAY TRIP TOOK ME SEVEN DAYS. NOBODY COULD TELL ME WHAT WAS WRONG OTHER THAN THE BANK 1 LOW, O2 SENSOR, WHICH I REPLACED THOSE AS WELL. I GET HOME AND SEVEN MONTHS LATER, I ALMOST GET HIT BY A SCHOOL BUS, BECAUSE MY SATURN STALLED IN THE MIDDLE OF THE INTERSECTION. THREE LIGHT CHANGES LATER, I MAKE IT ACROSS THE STREET TO THE COLLEGE. IT SHUDDERED ALL THE WAY, TILL I PARKED IT, WHERE I HAD TO WAIT TO BE TOWED THREE BLOCKS TO HOME. I PAID OVER $15,000 FOR A VEHICLE THAT LASTED ME UNDER 50,000 MILES. IT IS PAID IN FULL, AND IS NOW DEAD. STILL NO CLUE AS WHY. CODES SHOW BANK 1 AND 2 LOW ? BUT WHY WILL IT NOT START? WHY DID MY BATTERY DIE? I COULD NOT HAVE TAKEN BETTER CARE OF MY BABY, IF I TRIED! PLEASE, HELP ME FIX HER. THERE IS NO REASON FOR THIS VEHICLE TO BE OUT OF COMMISSION, YET IT IS AT 134,000 MILES. GM, PLEASE FIX THIS. THIS WAS FAULTY AT 90,500 MILES. I HAVE ALWAYS TAKEN GREAT CARE OF EVERY CAR I HAVE EVER OWNED. IT GOT WORSE AFTER I TOOK IT TO A CHEVY DEALER IN MISSOURI! CATALYTIC BANK 1 AND 2.
NHTSA complaint #11176129 — an unverified report by a vehicle owner.
at 134,000 milesSalem, OR
ENGINE
IN 2016, I PURCHASED A 2009 SATURN OUTLOOK FROM A DEALER, WITH 90,000 MILES ON IT. TWO MONTHS LATER, "TRANSMISSION OVERHEATING, LET ENGINE IDLE" INDICATOR CAME ON, AND THE SATURN SHUT ITSELF DOWN AS I DROVE DOWN I-35! MECHANIC SAID THEY COULDN'T FIND ANYTHING WRONG. THEY RESET MY CODES, AND ALL SEEMED OKAY. THIS HAPPENED A FEW MORE TIMES, BUT KNOW ONE COULD TELL ME WHAT WAS WRONG OTHER THAT BANK 1 LOW. FOR THE MOST PART IT DROVE WITHOUT PROBLEMS. REGULAR SERVICE MAINTENANCE, AND OIL CHANGES CONSISTENT WITH THE MANUAL. I RARELY DROVE IT AFTER THE SECOND YEAR OF OWNING IT. ON WAY HOME TO OREGON (PURCHASED OUTLOOK IN IOWA), I CONTINUOUSLY LOST POWER GOING UP THE PASSES. SEMI TRUCKS WERE PASSING ME, AS IF I WERE SITTING STILL. WITH NEW AIR-FILTER SYSTEM, MAF SENSOR, COILS, BOOTS, AND SPARK PLUGS INSTALLED I CONTINUED AT A SNAIL PACE ALL THE WAY TO OREGON. A TWO DAY TRIP TOOK ME SEVEN DAYS. NOBODY COULD TELL ME WHAT WAS WRONG OTHER THAN THE BANK 1 LOW, O2 SENSOR, WHICH I REPLACED THOSE AS WELL. I GET HOME AND SEVEN MONTHS LATER, I ALMOST GET HIT BY A SCHOOL BUS, BECAUSE MY SATURN STALLED IN THE MIDDLE OF THE INTERSECTION. THREE LIGHT CHANGES LATER, I MAKE IT ACROSS THE STREET TO THE COLLEGE. IT SHUDDERED ALL THE WAY, TILL I PARKED IT, WHERE I HAD TO WAIT TO BE TOWED THREE BLOCKS TO HOME. I PAID OVER $15,000 FOR A VEHICLE THAT LASTED ME UNDER 50,000 MILES. IT IS PAID IN FULL, AND IS NOW DEAD. STILL NO CLUE AS WHY. CODES SHOW BANK 1 AND 2 LOW ? BUT WHY WILL IT NOT START? WHY DID MY BATTERY DIE? I COULD NOT HAVE TAKEN BETTER CARE OF MY BABY, IF I TRIED! PLEASE, HELP ME FIX HER. THERE IS NO REASON FOR THIS VEHICLE TO BE OUT OF COMMISSION, YET IT IS AT 134,000 MILES. GM, PLEASE FIX THIS. THIS WAS FAULTY AT 90,500 MILES. I HAVE ALWAYS TAKEN GREAT CARE OF EVERY CAR I HAVE EVER OWNED. IT GOT WORSE AFTER I TOOK IT TO A CHEVY DEALER IN MISSOURI! CATALYTIC BANK 1 AND 2.
NHTSA complaint #11176129 — an unverified report by a vehicle owner.
