Owners have filed 64 complaints
about the 2023 Subaru Ascent with NHTSA between 2022 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 5 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Subaru Ascent. 50 means typical for this
model; 100 means roughly double.
Severity — 100
21.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2022peak 6Aug 2026
Recalls on the 2023 Subaru Ascent
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V436000
EQUIPMENT:OTHER:LABELS
Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."
Risk: An incorrect GAWR label may lead to an overloaded vehicle, increasing the risk of a crash.
23V647000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
Risk: Separation of the front end of the driveshaft increases the risk of a crash.
23V392000
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Subaru of America, Inc. (Subaru) is recalling certain 2023 Ascent vehicles. The left or right front lower control arm may have an improperly tightened ball joint castle nut which can result in retention pin failure and separation of the ball joint from the lower control arm.
Risk: Ball joint separation while the vehicle is in motion can cause a loss of vehicle control, increasing the risk of a crash.
23V258000
TIRES
Subaru of America, Inc. (Subaru) is recalling certain 2023 Ascent vehicles equipped with 20-inch wheels. The internal tire bead may have been damaged during the wheel mounting process.
Risk: A damaged tire may experience a sudden loss of air pressure, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202632928,461 units in Canada
Label
Issue: On certain vehicles, the compliance label lists an incorrect gross axle weight rating (GAWR). This could lead you to overload the vehicle, which could cause poor handling or a tire failure. Note: For the Forester model, this recall affects both gas and hybrid models. For the Crosstrek model, only the Crosstrek Hybrid model is affected. Safety Risk: Poor handling or a tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Subaru will mail a new compliance label to each owner. If you'd like help to install the label, you can contact a Subaru dealer to have it installed free of charge.
Recall 2024546499,490 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Subaru has corrected the compliance label for all new vehicles.
Recall 2023521202 units in Canada
Powertrain
Issue: On certain vehicles, the bolts that attach the driveshaft center support brace could loosen. If this happens, the front end of the driveshaft could separate. Safety Risk: A driveshaft that separates could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and advise you to take your vehicle to a dealership to clean the bolt mounting surfaces for the driveshaft center support brace and install new bolts.
Recall 2023211201 units in Canada
Tires
Issue: On certain vehicles, the tires may have been damaged when they were mounted onto the rims in the factory. While you may not be able to see the damage, it could lead to a sudden tire failure. Note: This recall only affects factory-installed all-season tires on 20" wheels. Safety Risk: A tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and instruct you to take your vehicle to a dealership to replace the original equipment all-season tires. Subaru recommends that if the vehicle is equipped with winter tires, you should not re-install the original all-season tires, and contact your local dealer.
On XXX, I was operating my vehicle heading Pocono PA, on I-80 in [XXX]. At approximately mile point 142.4, the vehicle's onboard Forward Collision Avoidance System (FCAS) suddenly and unexpectedly activated without any obstruction, hazard, or vehicle ahead. The abrupt, automated braking and system intervention caused an immediate loss of vehicle control, forcing the car into a 180-degree spin. The violent shift in momentum caused the vehicle to roll over on the highway before coming to a stop. No other vehicles were involved in the initiation of the crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749348 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
STRUCTURE:BODY
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
ELECTRICAL SYSTEM
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
ENGINE
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.
Naples, FLCrash
AIR BAGS
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
NHTSA complaint #11612133 — an unverified report by a vehicle owner.
Naples, FLCrash
VEHICLE SPEED CONTROL
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
NHTSA complaint #11612133 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 25,000 milesIndian Trail, NC
TIRES
The contact owns a 2023 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: 1R8KH DM2R 0323. While the contact's wife was driving at an undisclosed speed, there was rubber flying from the vehicle. The vehicle was driving to the shoulder of the road, and the driver became aware that the rear passenger's tire sidewalls were shredding, and the tread was separating. The contact's grandchildren were inside the vehicle during the failure. AAA Roadside Assistance was contacted. Roadside Assistance replaced the tire with the spare tire. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 23V258000 (Tires); as a possible cause for the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
NHTSA complaint #11757791 — an unverified report by a vehicle owner.
Warren, MI
STEERING
I am reporting two issues with my vehicle that I believe require further attention and repair assistance. I am requesting that both issues be properly repaired without any charges to me. There are no warning lights, error messages, or other dashboard warnings related to either issue. However, both conditions are abnormal and affecting the vehicle’s operation and ownership experience. 1. Steering Noise (Inside Cabin). The steering assembly inside the cabin. Whenever I make any type of turn, either left or right, I hear a noticeable clicking/clocking noise coming from inside the steering column area. I want to clarify that this noise is not coming from the wheels, tires, suspension, or steering components connected outside the cabin. The sound is specifically coming from the steering wheel/steering column area inside the vehicle. I have had this concern checked, and the only suggestion provided was to replace the suspected component. The dealer did not provide written confirmation of the diagnosis but verbally advised that they could replace the component and see if it resolves the issue. However, since there is no guarantee that the replacement will correct the problem, I do not feel comfortable spending my own money on a repair that has not been confirmed. I have also spoken with multiple third-party mechanics, and some have verbally indicated that this type of steering noise is a known issue that can occur after a few years and may be related to the clock spring (spiral cable/ribbon) or another internal steering column component. Because this appears to be a known manufacturer-related concern and not a result of misuse or neglect, I request that the issue be properly repaired at no cost. 2. Rear Brake Squeaking Noise. The rear brake pads and rotors are new, but the brakes continue to make a noticeable squeaking/squealing noise. The noise usually occurs after driving for some time, especially in warm weather when the brakes reach normal operating temperature.
NHTSA complaint #11755178 — an unverified report by a vehicle owner.
Warren, MI
UNKNOWN OR OTHER
I am reporting two issues with my vehicle that I believe require further attention and repair assistance. I am requesting that both issues be properly repaired without any charges to me. There are no warning lights, error messages, or other dashboard warnings related to either issue. However, both conditions are abnormal and affecting the vehicle’s operation and ownership experience. 1. Steering Noise (Inside Cabin). The steering assembly inside the cabin. Whenever I make any type of turn, either left or right, I hear a noticeable clicking/clocking noise coming from inside the steering column area. I want to clarify that this noise is not coming from the wheels, tires, suspension, or steering components connected outside the cabin. The sound is specifically coming from the steering wheel/steering column area inside the vehicle. I have had this concern checked, and the only suggestion provided was to replace the suspected component. The dealer did not provide written confirmation of the diagnosis but verbally advised that they could replace the component and see if it resolves the issue. However, since there is no guarantee that the replacement will correct the problem, I do not feel comfortable spending my own money on a repair that has not been confirmed. I have also spoken with multiple third-party mechanics, and some have verbally indicated that this type of steering noise is a known issue that can occur after a few years and may be related to the clock spring (spiral cable/ribbon) or another internal steering column component. Because this appears to be a known manufacturer-related concern and not a result of misuse or neglect, I request that the issue be properly repaired at no cost. 2. Rear Brake Squeaking Noise. The rear brake pads and rotors are new, but the brakes continue to make a noticeable squeaking/squealing noise. The noise usually occurs after driving for some time, especially in warm weather when the brakes reach normal operating temperature.
NHTSA complaint #11755178 — an unverified report by a vehicle owner.
Warren, MI
SERVICE BRAKES
I am reporting two issues with my vehicle that I believe require further attention and repair assistance. I am requesting that both issues be properly repaired without any charges to me. There are no warning lights, error messages, or other dashboard warnings related to either issue. However, both conditions are abnormal and affecting the vehicle’s operation and ownership experience. 1. Steering Noise (Inside Cabin). The steering assembly inside the cabin. Whenever I make any type of turn, either left or right, I hear a noticeable clicking/clocking noise coming from inside the steering column area. I want to clarify that this noise is not coming from the wheels, tires, suspension, or steering components connected outside the cabin. The sound is specifically coming from the steering wheel/steering column area inside the vehicle. I have had this concern checked, and the only suggestion provided was to replace the suspected component. The dealer did not provide written confirmation of the diagnosis but verbally advised that they could replace the component and see if it resolves the issue. However, since there is no guarantee that the replacement will correct the problem, I do not feel comfortable spending my own money on a repair that has not been confirmed. I have also spoken with multiple third-party mechanics, and some have verbally indicated that this type of steering noise is a known issue that can occur after a few years and may be related to the clock spring (spiral cable/ribbon) or another internal steering column component. Because this appears to be a known manufacturer-related concern and not a result of misuse or neglect, I request that the issue be properly repaired at no cost. 2. Rear Brake Squeaking Noise. The rear brake pads and rotors are new, but the brakes continue to make a noticeable squeaking/squealing noise. The noise usually occurs after driving for some time, especially in warm weather when the brakes reach normal operating temperature.
NHTSA complaint #11755178 — an unverified report by a vehicle owner.
Atlanta, GA
POWER TRAIN
The vehicle exhibited transmission slippage but did not provide any warning lights or other symptoms . About 100 miles later, the Automatic Transmission Oil light came on (flashing YELLOW), and all other systems light up (both Yellow and Red) disabling front collision, auto vehicle hold, RAB, etc. Pulled to a safe location and left in park for 10-15 minutes per guidance. Had towed to dealer to determine issue, transmission failure on a 3.5 yr old vehicle with 80,019 miles.
NHTSA complaint #11753964 — an unverified report by a vehicle owner.
On XXX, I was operating my vehicle heading Pocono PA, on I-80 in [XXX]. At approximately mile point 142.4, the vehicle's onboard Forward Collision Avoidance System (FCAS) suddenly and unexpectedly activated without any obstruction, hazard, or vehicle ahead. The abrupt, automated braking and system intervention caused an immediate loss of vehicle control, forcing the car into a 180-degree spin. The violent shift in momentum caused the vehicle to roll over on the highway before coming to a stop. No other vehicles were involved in the initiation of the crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749348 — an unverified report by a vehicle owner.
Kildeer, IL
UNKNOWN OR OTHER
Sirius XM ads showing up and there’s no way to opt out. The ads are distracting/difficult to close and cover a good amount off my media system even while driving.
NHTSA complaint #11741883 — an unverified report by a vehicle owner.
Brooklyn, NY
ELECTRICAL SYSTEM
2023 Subaru Ascent, under manufacturer basic warranty. Factory OEM battery has repeatedly failed. Voltage drops below 11.5V in normal use. Three documented failures in six weeks. SAFETY INCIDENT: Vehicle died on a public street and became completely immobilized. Brake warning light activated. Vehicle would not move even after a jump start. Passengers had to exit in a live traffic lane. A second vehicle was used to transport a replacement battery. The original battery is in my possession and available for inspection. A subsequent failure occurred when the original battery was reinstalled for a manufacturer-required diagnostic. Vehicle again would not start. KNOWN DEFECT: Subaru TSB 07-213-22R (revised 03/28/24) covers the 2023-24 Ascent battery and acknowledges the factory specification as inadequate, directing dealers to replace the battery, tray, cover, and holding rod with higher-capacity parts. This TSB was not proactively applied to my vehicle. The dealer did not identify or disclose it at earlier service visits where the battery concern was reported and "could not be reproduced." No recall or proactive owner notification has been issued. Dealers are not applying the TSB preventively. A complaint is open with Subaru of America Customer Advocacy. The manufacturer has declined to reimburse the out-of-pocket emergency replacement and has required a dealer diagnostic that has been repeatedly blocked by manufacturer/dealer procedural requirements.
NHTSA complaint #11733168 — an unverified report by a vehicle owner.
Brooklyn, NY
ENGINE
2023 Subaru Ascent, under manufacturer basic warranty. Factory OEM battery has repeatedly failed. Voltage drops below 11.5V in normal use. Three documented failures in six weeks. SAFETY INCIDENT: Vehicle died on a public street and became completely immobilized. Brake warning light activated. Vehicle would not move even after a jump start. Passengers had to exit in a live traffic lane. A second vehicle was used to transport a replacement battery. The original battery is in my possession and available for inspection. A subsequent failure occurred when the original battery was reinstalled for a manufacturer-required diagnostic. Vehicle again would not start. KNOWN DEFECT: Subaru TSB 07-213-22R (revised 03/28/24) covers the 2023-24 Ascent battery and acknowledges the factory specification as inadequate, directing dealers to replace the battery, tray, cover, and holding rod with higher-capacity parts. This TSB was not proactively applied to my vehicle. The dealer did not identify or disclose it at earlier service visits where the battery concern was reported and "could not be reproduced." No recall or proactive owner notification has been issued. Dealers are not applying the TSB preventively. A complaint is open with Subaru of America Customer Advocacy. The manufacturer has declined to reimburse the out-of-pocket emergency replacement and has required a dealer diagnostic that has been repeatedly blocked by manufacturer/dealer procedural requirements.
NHTSA complaint #11733168 — an unverified report by a vehicle owner.
Brooklyn, NY
SERVICE BRAKES
2023 Subaru Ascent, under manufacturer basic warranty. Factory OEM battery has repeatedly failed. Voltage drops below 11.5V in normal use. Three documented failures in six weeks. SAFETY INCIDENT: Vehicle died on a public street and became completely immobilized. Brake warning light activated. Vehicle would not move even after a jump start. Passengers had to exit in a live traffic lane. A second vehicle was used to transport a replacement battery. The original battery is in my possession and available for inspection. A subsequent failure occurred when the original battery was reinstalled for a manufacturer-required diagnostic. Vehicle again would not start. KNOWN DEFECT: Subaru TSB 07-213-22R (revised 03/28/24) covers the 2023-24 Ascent battery and acknowledges the factory specification as inadequate, directing dealers to replace the battery, tray, cover, and holding rod with higher-capacity parts. This TSB was not proactively applied to my vehicle. The dealer did not identify or disclose it at earlier service visits where the battery concern was reported and "could not be reproduced." No recall or proactive owner notification has been issued. Dealers are not applying the TSB preventively. A complaint is open with Subaru of America Customer Advocacy. The manufacturer has declined to reimburse the out-of-pocket emergency replacement and has required a dealer diagnostic that has been repeatedly blocked by manufacturer/dealer procedural requirements.
NHTSA complaint #11733168 — an unverified report by a vehicle owner.
Burnsville, NC
VEHICLE SPEED CONTROL
In 2024, 2025, and 2026, I have had 2 incidents in each year where the cruise control is set to 60 to 65 mph and the cruise control then accelerates the car past 100 mph. When this occurs, tapping the break does NOT disengage the cruise control. All 6 times I have had to slam the breaks to a full dead stop while the car tries to accelerate anyway. April 4, 2026 and April 14, 2026 are the most recent occurrences and all occurrences so far for this issue have been during a downhill road incline. The dealer has dismissed the problem every time and has been unable to fix or reproduce the problem on demand. The random frequency of this problem can easily lead to a significant accident for the driver or others in the vicinity. And the lack of resolution from the Subaru dealer has lead me to report the issue here in hopes that if this is occurring for other vehicles that the company takes an actual resolution to solve the issue in their cruise control function.
NHTSA complaint #11731662 — an unverified report by a vehicle owner.
Burnsville, NC
FUEL/PROPULSION SYSTEM
In 2024, 2025, and 2026, I have had 2 incidents in each year where the cruise control is set to 60 to 65 mph and the cruise control then accelerates the car past 100 mph. When this occurs, tapping the break does NOT disengage the cruise control. All 6 times I have had to slam the breaks to a full dead stop while the car tries to accelerate anyway. April 4, 2026 and April 14, 2026 are the most recent occurrences and all occurrences so far for this issue have been during a downhill road incline. The dealer has dismissed the problem every time and has been unable to fix or reproduce the problem on demand. The random frequency of this problem can easily lead to a significant accident for the driver or others in the vicinity. And the lack of resolution from the Subaru dealer has lead me to report the issue here in hopes that if this is occurring for other vehicles that the company takes an actual resolution to solve the issue in their cruise control function.
NHTSA complaint #11731662 — an unverified report by a vehicle owner.
Burnsville, NC
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
In 2024, 2025, and 2026, I have had 2 incidents in each year where the cruise control is set to 60 to 65 mph and the cruise control then accelerates the car past 100 mph. When this occurs, tapping the break does NOT disengage the cruise control. All 6 times I have had to slam the breaks to a full dead stop while the car tries to accelerate anyway. April 4, 2026 and April 14, 2026 are the most recent occurrences and all occurrences so far for this issue have been during a downhill road incline. The dealer has dismissed the problem every time and has been unable to fix or reproduce the problem on demand. The random frequency of this problem can easily lead to a significant accident for the driver or others in the vicinity. And the lack of resolution from the Subaru dealer has lead me to report the issue here in hopes that if this is occurring for other vehicles that the company takes an actual resolution to solve the issue in their cruise control function.
NHTSA complaint #11731662 — an unverified report by a vehicle owner.
Rowlett, TX
POWER TRAIN
I was entering an intersection to make a left-hand turn. I was driving at a low speed. My foot was pressing the accelerator and the car entered the intersection. In the middle of the intersection, the car wheels suddenly stopped turning. There was nothing in front of the car. Cars behind me began honking since my car stopped suddenly and unexpectedly while I saw a notice displayed on the car messaging, but I do not know what it said. I am unsure if the car engine turned off or not, but I remember turning on my hazard lights, putting the car in park and pressing the start button. I was able to drive out of the intersection to a safe location and turned off the car engine. I restarted the car and drove immediately to the dealer where I purchased the car from for them to evaluate it. It is currently being submitted for diagnostics at the car dealer. I told them I would make this safety report while I waited.
NHTSA complaint #11700833 — an unverified report by a vehicle owner.
Rowlett, TX
FORWARD COLLISION AVOIDANCE: WARNINGS
I was entering an intersection to make a left-hand turn. I was driving at a low speed. My foot was pressing the accelerator and the car entered the intersection. In the middle of the intersection, the car wheels suddenly stopped turning. There was nothing in front of the car. Cars behind me began honking since my car stopped suddenly and unexpectedly while I saw a notice displayed on the car messaging, but I do not know what it said. I am unsure if the car engine turned off or not, but I remember turning on my hazard lights, putting the car in park and pressing the start button. I was able to drive out of the intersection to a safe location and turned off the car engine. I restarted the car and drove immediately to the dealer where I purchased the car from for them to evaluate it. It is currently being submitted for diagnostics at the car dealer. I told them I would make this safety report while I waited.
NHTSA complaint #11700833 — an unverified report by a vehicle owner.
When crossing a bridge at 40 mph with wide open lanes and shoulders the vehicle on cruise control suddenly braked aggressively and came to a full stop in the middle of a state highway bridge. Conditions were daylight, headed towards sun, no shadows on bridge. The road surface was smooth asphalt. There were shoulders as wide as the active lanes. There was no warning and very little time for a driver reaction. This type of vehicle behavior will most certainly cause rear end collisions.
NHTSA complaint #11687511 — an unverified report by a vehicle owner.
Bowling Green, OH
LANE DEPARTURE: ASSIST
Incident Description – Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under similar circumstances. My husband has also experienced the same issue while driving, which demonstrates this is not an isolated event. Incident Description – Event 2 On multiple other occasions, while the EyeSight Driver Assist system was engaged, the vehicle veered dangerously close to a semi-truck traveling beside us. I had to react instantly to prevent sideswiping the truck, which could have resulted in a severe accident. We have noticed this behavior occurs nearly every time we are alongside a semi-truck on the highway.
NHTSA complaint #11687439 — an unverified report by a vehicle owner.
Bowling Green, OH
LANE DEPARTURE: WARNING
Incident Description – Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under similar circumstances. My husband has also experienced the same issue while driving, which demonstrates this is not an isolated event. Incident Description – Event 2 On multiple other occasions, while the EyeSight Driver Assist system was engaged, the vehicle veered dangerously close to a semi-truck traveling beside us. I had to react instantly to prevent sideswiping the truck, which could have resulted in a severe accident. We have noticed this behavior occurs nearly every time we are alongside a semi-truck on the highway.
NHTSA complaint #11687439 — an unverified report by a vehicle owner.
Prosper, TX
UNKNOWN OR OTHER
The passenger-side mirror on my Ascent has been damaged and removed since March 2025. I paid for the part on April 8, 2025 and was told it would arrive in a few weeks. As of July 1, 2025, the part has been delayed until August. The mirror is critical for visibility and safe operation. My wife drives this car daily with our infant. Subaru has refused to provide a rental, and the car is unsafe. I’ve contacted Subaru Corporate with no resolution, despite my continued persistence in contacting them through visits to their dealership in Plano, TX and several emails.
NHTSA complaint #11671020 — an unverified report by a vehicle owner.
Mokena, IL
VISIBILITY/WIPER
The windshield on the 2023 is extremely susceptible to cracking easily. Chips turn to cracks within minutes
NHTSA complaint #11668559 — an unverified report by a vehicle owner.
Fishers, IN
SERVICE BRAKES
Formal Complaint Summary (VIN: [XXX] ) I am submitting this formal complaint concerning a 2023 Subaru Ascent Onyx Edition Limited (VIN: [XXX] ), which continues to experience brake-related safety defects despite recall repairs and repeated service attempts during the warranty period. Subaru of America issued Service Bulletin 06-92-24 in July 2024, which extended warranty coverage and acknowledged systemic issues with front brake components—specifically brake pulsation, squealing, pedal softness, and vibration. Subaru developed new components and repair protocols to address these issues, including new rotors, tie bars, pad kits, and a revised installation process. In September 2024, I brought the vehicle to CMA’s Subaru of Winchester after experiencing symptoms covered under the recall. Subaru replaced all required recall components. However, the defect returned in March 2025, while driving from Indianapolis to Winchester, now worse than before—resulting in violent steering wheel vibration, loud grinding noises, and unsafe braking behavior, particularly during downhill braking. Instead of replacing the parts again, Subaru resurfaced the upgraded rotors—despite the bulletin’s warnings against doing so. This resurfacing served as a temporary patch, not a true fix, and failed to resolve the underlying safety issue. I have made 21 lease payments totaling $13,707.96 and paid a $6,000 down payment, totaling $19,707.96 in out-of-pocket costs. Subaru has offered only a $2,500 goodwill payment, which I rejected. Relief Requested: I am requesting a full reimbursement with buy back under Magnuson-Moss Warranty Act. Investigation to the reoccurring break issues despite being serviced for a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11653574 — an unverified report by a vehicle owner.
Fishers, IN
SERVICE BRAKES
I am filing a formal complaint against Subaru of America regarding a safety defect in my 2023 Subaru Ascent (VIN: [XXX] ) and their failure to honor warranty and recall obligations. Subaru issued recall TSB 06-92-24 to address front brake vibration by replacing rotors and pads with upgraded parts. My vehicle received this repair in September 2024. Less than 9,000 miles later, the exact same symptoms returned—steering wheel shaking and brake pulsation. In April 2025, Subaru resurfaced the upgraded rotors instead of replacing them, violating their own TSB, which prohibits unnecessary resurfacing and mandates rotor replacement if runout exceeds 0.05 mm. An independent inspection dated April 9, 2025, confirmed: Left front rotor measures 29.0 mm with 0.5 mm runout (10x Subaru’s limit) Right front rotor also measures 29.0 mm Subaru’s dealership claimed the rotors were 30.09 mm and 29.50 mm—inaccurate and misleading Subaru returned the vehicle in an unsafe condition with documented brake system defects. Their customer service insists the vehicle is “operating as designed,” despite clear evidence to the contrary. I am requesting regulatory review and a full buyback or enforcement of proper warranty compliance. Photos, inspection documents, and invoices are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11653634 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
STRUCTURE:BODY
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
ELECTRICAL SYSTEM
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.
Sandy Springs, GAFire
ENGINE
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
NHTSA complaint #11649273 — an unverified report by a vehicle owner.