Owners have filed 64 complaints
about the 2024 Subaru Ascent with NHTSA between 2024 and 2026.
The largest single group is the windows, mirrors & wipers.
Across this model's run it ranks 6 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Subaru Ascent. 50 means typical for this
model; 100 means roughly double.
Severity — 48
9.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Exterior
2273.3%
Automatic Emergency Braking
26.7%
Adaptive Cruise Control
26.7%
Warnings
13.3%
Camera
13.3%
Rearview Mirrors/Devices
13.3%
Hood
13.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2024peak 11Jun 2026
Recalls on the 2024 Subaru Ascent
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V436000
EQUIPMENT:OTHER:LABELS
Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."
Risk: An incorrect GAWR label may lead to an overloaded vehicle, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202632928,461 units in Canada
Label
Issue: On certain vehicles, the compliance label lists an incorrect gross axle weight rating (GAWR). This could lead you to overload the vehicle, which could cause poor handling or a tire failure. Note: For the Forester model, this recall affects both gas and hybrid models. For the Crosstrek model, only the Crosstrek Hybrid model is affected. Safety Risk: Poor handling or a tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: Subaru will mail a new compliance label to each owner. If you'd like help to install the label, you can contact a Subaru dealer to have it installed free of charge.
Recall 2024546499,490 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Subaru has corrected the compliance label for all new vehicles.
Reports where the owner recorded a crash, a fire, an injury or a death.
Cary, NCCrash
UNKNOWN OR OTHER
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
Cary, NCCrash
BACK OVER PREVENTION: WARNINGS
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
Carthage, NCCrash
AIR BAGS
Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me. I braked, this did not stop the adaptive cruise (according to Subaru) and the car collided with the car in front of me after the emergency braking system failed to also stop the car in time. Starling did not call to check on us for 30 minutes (did alert 911) but no call was made to my phone, as per the paid service, and the airbag exploded and we were covered in brown substance. I had asked to return the vehicle before any of these events, as I felt that there was an issue with it, as was told to begin the North Carolina Lemon Law process.
NHTSA complaint #11609291 — an unverified report by a vehicle owner.
Carthage, NCCrash
ELECTRICAL SYSTEM
Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me. I braked, this did not stop the adaptive cruise (according to Subaru) and the car collided with the car in front of me after the emergency braking system failed to also stop the car in time. Starling did not call to check on us for 30 minutes (did alert 911) but no call was made to my phone, as per the paid service, and the airbag exploded and we were covered in brown substance. I had asked to return the vehicle before any of these events, as I felt that there was an issue with it, as was told to begin the North Carolina Lemon Law process.
NHTSA complaint #11609291 — an unverified report by a vehicle owner.
Carthage, NCCrash
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me. I braked, this did not stop the adaptive cruise (according to Subaru) and the car collided with the car in front of me after the emergency braking system failed to also stop the car in time. Starling did not call to check on us for 30 minutes (did alert 911) but no call was made to my phone, as per the paid service, and the airbag exploded and we were covered in brown substance. I had asked to return the vehicle before any of these events, as I felt that there was an issue with it, as was told to begin the North Carolina Lemon Law process.
NHTSA complaint #11609291 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Winchester, MA
TIRES
I am submitting this complaint regarding the original-equipment Falken ZIEX ZE001 A/S 245/50R20 tires installed on two separate 2024 Subaru Ascents owned by my family. The vehicles were purchased approximately one month apart and are operated under similar New England driving conditions. Both vehicles were equipped with identical factory-installed Falken tires. Beginning at relatively low mileage, both vehicles exhibited substantially similar wet-weather traction concerns, including hydroplaning tendencies and reduced traction during rain. As tread depth decreased, traction in snow, slush, and icy conditions also deteriorated significantly. Both vehicles experienced loss-of-traction events during winter driving conditions, including incidents in which the vehicles slid off the roadway. The concerns were reported to Falken Tire and Subaru of America. Falken advised that the tires were manufactured to Subaru's original-equipment specifications and directed me to Subaru regarding my concerns. One of the vehicles ultimately received replacement tires through a Subaru retailer. The original Falken tires were replaced with General AltiMAX RT45 tires. Following replacement, the concerns were improved. The second vehicle remains equipped with the original Falken tires. At approximately 13,000 miles, the tires measure approximately between 2&3/32 inch tread depth and continue to exhibit the same traction concerns. Because two separate vehicles equipped with the same original-equipment tires have exhibited substantially similar wet-weather and winter-weather traction issues, and because replacement of the tires corrected the concern on one vehicle, I believe this matter warrants review from a vehicle safety perspective.
NHTSA complaint #11744250 — an unverified report by a vehicle owner.
Owenton, KY
POWER TRAIN
While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.
NHTSA complaint #11740740 — an unverified report by a vehicle owner.
Owenton, KY
ENGINE
While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.
NHTSA complaint #11740740 — an unverified report by a vehicle owner.
Owenton, KY
VISIBILITY/WIPER
While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.
NHTSA complaint #11740740 — an unverified report by a vehicle owner.
Kansas City, KS
VISIBILITY/WIPER
I am a current lessee of a 2024 Subaru Ascent. I leased this vehicle starting July 27, 2024. My lease ends on July 27, 2027. I live 60 miles away from the dealership and only did a test drive around town. The minute I got on the freeway after leaving the dealership the night I leased the vehicle, I noticed the drivers side mirror heavily vibrated and I remember thinking how strange it was to have the headlights from the cars behind me look so shaky in the mirror. I took the car to the service department on August 9, 2024 where they logged a "driveability diagnostic" and "MPI." My reason for that appointment was the side mirror vibrations. It is bad during the day, but not as noticeable and very distracting when driving at night. I was told by the service member that they were "aware" of this issue and had seen it "a few other times." They "fixed" it but the vibrations continue to this day. I'm filing this complaint now as I have become aware of a class action lawsuit against Subaru for this very issue and I want to document my vehicle as one that was affected and ignored.
NHTSA complaint #11740418 — an unverified report by a vehicle owner.
Bluffton, SC
POWER TRAIN
While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!
NHTSA complaint #11738307 — an unverified report by a vehicle owner.
Bluffton, SC
VEHICLE SPEED CONTROL
While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!
NHTSA complaint #11738307 — an unverified report by a vehicle owner.
Bluffton, SC
STEERING
While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!
NHTSA complaint #11738307 — an unverified report by a vehicle owner.
Louisville, KY
POWER TRAIN
On 9-May, 2026, the vehicle was driven during the morning with no warning lights or indication of component failure. Vehicle was parked on the owner's driveway at approximately 13:00. Approximately 15:40 I started the Ascent’s engine, let it idle for about 60 seconds, buckled up and scanned dashboard and rearview mirror. No warning lights or any fault indication. Approximately 15:42, I put the vehicle in reverse and released the brake Approximately 15:42:30 the vehicle exited the driveway Approximately 15:43 there was a shudder on [XXX] (heading north); the dash lit up with multiple warning lights; the check engine warning illuminated and the ATOIL Temp warning light engaged. At this time, the vehicle rolled down a hill, un-commanded, and only with repeated pumping of the brake did the vehicle stop. Approximately 15:49 I was able to park the vehicle, engaging the hazard flashers and exited the vehicle. While no one was injured in this instance, had this happened on a highway there would have been insurance losses and potential injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11736826 — an unverified report by a vehicle owner.
Winchester, IL
STRUCTURE:BODY:HOOD
The hood acts like it is going to come loose whenever I : 1> Meet a semi-truck on a two lane road. 2> If following a truck on interstate. 3> Driving when windy. The flex in hood is very unnerving for fear it is going to blow off when in traffic. The body shop has adjusted latch today but did not correct the issue.
NHTSA complaint #11727976 — an unverified report by a vehicle owner.
New Port Richey, FL
ELECTRICAL SYSTEM
Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps
NHTSA complaint #11702898 — an unverified report by a vehicle owner.
New Port Richey, FL
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps
NHTSA complaint #11702898 — an unverified report by a vehicle owner.
Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps
NHTSA complaint #11702898 — an unverified report by a vehicle owner.
Leesburg, VA
WHEELS
My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the noise was abnormal. Dulles then replaced the steering gear box assembly (steering rack) under warranty. This confirms there was a mechanical defect in the steering system. Before this repair, I also reported excessive inner-edge wear on both front tires. The technician documented “excessive wear on both front inner tires” and recommended replacing all four tires and performing an alignment. Inner-edge wear on both front tires is not caused by lack of rotation—it is consistent with misalignment or steering geometry deviation, which matches the confirmed steering defect. Subaru America has refused to replace the damaged tires even though the tire manufacturer (Falken) stated in writing that irregular wear caused by a mechanical defect is the vehicle manufacturer’s responsibility. Safety concern: A defective steering rack caused abnormal steering behavior and front-end geometry issues, which led to rapid inner-edge tire wear. If unnoticed, this can result in loss of steering control or a tire failure at highway speeds. Both dealerships initially dismissing the issue is also concerning. I am filing this report so NHTSA can track potential steering-related defects and resulting tire safety issues on the 2024 Subaru Ascent. I can provide service records, photos, and Subaru correspondence upon request.
NHTSA complaint #11699279 — an unverified report by a vehicle owner.
Leesburg, VA
STEERING
My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the noise was abnormal. Dulles then replaced the steering gear box assembly (steering rack) under warranty. This confirms there was a mechanical defect in the steering system. Before this repair, I also reported excessive inner-edge wear on both front tires. The technician documented “excessive wear on both front inner tires” and recommended replacing all four tires and performing an alignment. Inner-edge wear on both front tires is not caused by lack of rotation—it is consistent with misalignment or steering geometry deviation, which matches the confirmed steering defect. Subaru America has refused to replace the damaged tires even though the tire manufacturer (Falken) stated in writing that irregular wear caused by a mechanical defect is the vehicle manufacturer’s responsibility. Safety concern: A defective steering rack caused abnormal steering behavior and front-end geometry issues, which led to rapid inner-edge tire wear. If unnoticed, this can result in loss of steering control or a tire failure at highway speeds. Both dealerships initially dismissing the issue is also concerning. I am filing this report so NHTSA can track potential steering-related defects and resulting tire safety issues on the 2024 Subaru Ascent. I can provide service records, photos, and Subaru correspondence upon request.
NHTSA complaint #11699279 — an unverified report by a vehicle owner.
Cary, NCCrash
UNKNOWN OR OTHER
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
Cary, NCCrash
BACK OVER PREVENTION: WARNINGS
When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.
NHTSA complaint #11698561 — an unverified report by a vehicle owner.
Cheschesapeake, VA
WHEELS
My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT GAS STATION OVER 2 NIGHTS WITH OUT ELECTRONIC,..) THEY ANSWERED TO ME THAT : THEY CAN NOT FIX IT. Their ANSWER MADE ME SCARED BECAUSE WE NEED TO A CAR GO BACK HOME .WE CAN NOT DRIVE IT ANYMORE ,I DECIDED TRADE IT TO CHEVROLET TO PURCHASE OTHER BRAND NEW CAR on AUGHUST 9,2025 TO BACK HOME. I wanted to SUBARU MANUFACTURE MUST BE RESPONSIBLE TO MY NEW EXPENSES VEHICLE like insurance higher, LOAN INTEREST HIGHER. The Car only 14,823 miles, I spoke to SALESMANAGER AT MY DEALERSHIP and Requested Refund but He did not have resolve to Me and keeping quiet until now.IF MY WHOLE FAMILY DIE FROM SUBARU CORPORATION FROM THEIR TECHNOLOGY ERROR,WHO WILL RETURN OUR LIFE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11685769 — an unverified report by a vehicle owner.
Cheschesapeake, VA
STEERING
My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT GAS STATION OVER 2 NIGHTS WITH OUT ELECTRONIC,..) THEY ANSWERED TO ME THAT : THEY CAN NOT FIX IT. Their ANSWER MADE ME SCARED BECAUSE WE NEED TO A CAR GO BACK HOME .WE CAN NOT DRIVE IT ANYMORE ,I DECIDED TRADE IT TO CHEVROLET TO PURCHASE OTHER BRAND NEW CAR on AUGHUST 9,2025 TO BACK HOME. I wanted to SUBARU MANUFACTURE MUST BE RESPONSIBLE TO MY NEW EXPENSES VEHICLE like insurance higher, LOAN INTEREST HIGHER. The Car only 14,823 miles, I spoke to SALESMANAGER AT MY DEALERSHIP and Requested Refund but He did not have resolve to Me and keeping quiet until now.IF MY WHOLE FAMILY DIE FROM SUBARU CORPORATION FROM THEIR TECHNOLOGY ERROR,WHO WILL RETURN OUR LIFE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11685769 — an unverified report by a vehicle owner.
Cheschesapeake, VA
ENGINE
My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT GAS STATION OVER 2 NIGHTS WITH OUT ELECTRONIC,..) THEY ANSWERED TO ME THAT : THEY CAN NOT FIX IT. Their ANSWER MADE ME SCARED BECAUSE WE NEED TO A CAR GO BACK HOME .WE CAN NOT DRIVE IT ANYMORE ,I DECIDED TRADE IT TO CHEVROLET TO PURCHASE OTHER BRAND NEW CAR on AUGHUST 9,2025 TO BACK HOME. I wanted to SUBARU MANUFACTURE MUST BE RESPONSIBLE TO MY NEW EXPENSES VEHICLE like insurance higher, LOAN INTEREST HIGHER. The Car only 14,823 miles, I spoke to SALESMANAGER AT MY DEALERSHIP and Requested Refund but He did not have resolve to Me and keeping quiet until now.IF MY WHOLE FAMILY DIE FROM SUBARU CORPORATION FROM THEIR TECHNOLOGY ERROR,WHO WILL RETURN OUR LIFE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11685769 — an unverified report by a vehicle owner.
Pine Bluff, AR
SEATS
When the passenger cool seat is turned on, a loud vibration like sound can be heard. My assumption would be a fan. I’m unsure if this could lead to any other issues such as electric problems or cause a fire.
NHTSA complaint #11685210 — an unverified report by a vehicle owner.
Loveland, OH
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver's side mirror vibration on uneven road or at highway speeds makes visibility in mirror difficult. This has been the case since purchasing the vehicle in November 2024. Have had most recent Subaru service bulletin on mirror performed by dealer (on 8/8/25), but the problem remains.
NHTSA complaint #11681000 — an unverified report by a vehicle owner.
at 11,200 milesSilver Lake, OH
TIRES
The contact owns a 2024 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: IRAKH. The contact stated that while driving approximately 10 MPH and attempting to make a turn, the rear tire experienced a blowout. The tires were the original tires. The local dealer was contacted. The vehicle manufacturer was not notified of the failure. The tire manufacturer was not notified of the failure. The failure mileage was 11,200.
NHTSA complaint #11679290 — an unverified report by a vehicle owner.
Baltimore, MD
VISIBILITY/WIPER
The windshield cracked right at the corner of where the defects have taken place on the previous year Ascents, which is not covered under the extended warranty.
NHTSA complaint #11673578 — an unverified report by a vehicle owner.