Owners have filed 22 complaints
about the 2014 Subaru Crosstrek with NHTSA between 2017 and 2019.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 13 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 10
Against the median year of the Subaru Crosstrek. 50 means typical for this
model; 100 means roughly double.
Severity — 100
31.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 18
11% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2014 compares with every other Subaru Crosstrek
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2014 Subaru Crosstrek
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Transmission & Drivetrain
731.8%
1 crashes, 0 fires · median 69,000 mi
Other & Unspecified
313.6%
Median failure at 49,500 miles
Lights
29.1%
1 crashes, 0 fires · median 60,000 mi
Acceleration & Cruise Control
29.1%
1 crashes, 0 fires · median 63,500 mi
Brakes
29.1%
1 crashes, 0 fires · median 60,000 mi
Electrical System
29.1%
0 crashes, 1 fires · median 76,500 mi
Engine & Cooling
29.1%
1 crashes, 1 fires · median 71,500 mi
Suspension
14.5%
Median failure at 69,000 miles
Body & Structure
14.5%
Median failure at 104,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
210.5%
25,000 – 49,999 miles
210.5%
50,000 – 74,999 miles
947.4%
75,000 – 99,999 miles
315.8%
100,000 – 149,999 miles
315.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2017peak 4Jul 2019
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 60,000 milesOceanside, CACrash
POWER TRAIN
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 60,000 milesOceanside, CACrash
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 60,000 milesOceanside, CACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 90,000 milesMalone, NYCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11161315 — an unverified report by a vehicle owner.
at 90,000 milesMalone, NYCrash
ENGINE
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11161315 — an unverified report by a vehicle owner.
at 53,000 milesSanta Monica, CAFire
ELECTRICAL SYSTEM
ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.
NHTSA complaint #11045364 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Albany, NY
SERVICE BRAKES
2014 SUBARU XV CROSSTREK. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-149. *LD THE CONSUMER STATED THE DEALER WAS UNABLE TO PROVIDE AN APPOINTMENT TO HAVE THE RECALL PERFORMED.
NHTSA complaint #11231295 — an unverified report by a vehicle owner.
at 114,000 milesSandwich, MA
POWER TRAIN
THIS LETTER IS TO DOCUMENT AN INCIDENT THAT OCCURRED ON 6/27/19 AT APPROX. 2 PM EST IN DANBURY, CT ON I84. I WAS PROCEEDING WEST ON I84 IN MY 2014 SUBARU CROSSTREK WHEN THE VEHICLE SUFFERED A CATASTROPHIC INTERNAL FAILURE OF THE CONTINUOUSLY VARIABLE TRANSMISSION (CVT) ASSEMBLY, RESULTING IN THE LOSS OF WHEEL ROTATION (WHEELS LOCKING UP) WHICH LASTED FOR ALMOST 2 SECONDS. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND, WHILE ALMOST STRUCK BY A TRACTOR-TRAILER THAT WAS FOLLOWING ME IN THE CENTER LANE, WAS ABLE TO EXIT THE HIGHWAY. THE VEHICLE WAS TOWED TO COLONIAL SUBARU IN DANBURY, CT WHERE IT WAS DIAGNOSED WITH A COMPLETE INTERNAL FAILURE OF THE TRANSMISSION REQUIRING A REPLACEMENT. I THEN DISCOVERED THAT THE FAILURE OF THE TRANSMISSION ON THIS VEHICLE WAS A KNOWN ISSUE, THE SUBJECT OF A WARRANTY EXTENSION BY SUBARU OF AMERICA (HTTPS://TINYURL.COM/Y9BOZWGD) AND THAT MY VEHICLE WAS ONE OF THE AFFECTED VEHICLES. MY CONCERN IS THAT GIVEN THE SEVERE CONSEQUENCE WHEN THIS FAILURE OCCURS, THIS SHOULD BE THE SUBJECT OF A FACTORY RECALL, TO PREVENT A CATASTROPHIC LOSS OF WHEEL ROTATION AND SUBSEQUENT LOSS OF VEHICLE CONTROL. THIS IS WHAT OCCURRED IN MY EXPERIENCE. IF I WERE A LESS EXPERIENCED DRIVER IT A HIGH PROBABLE THAT A LOSS OF VEHICLE CONTROL WOULD HAVE OCCURRED. TRAVELING DOWN A MAJOR, CROWDED INTERSTATE WITH A CAR THAT SUFFERED A SEVERE ENGINEERING FAILURE COULD HAVE LED TO ROADWAY FATALITIES. I REQUEST THAT NHTSA OPEN AN INVESTIGATION INTO SUBARU OF AMERICA'S HANDLING OF THIS MATTER AND CONSIDER MANDATING THAT SOA REPLACE TRANSMISSIONS IN THE AFFECTED VEHICLES. THE MILEAGE ON MY VEHICLE WHEN THE EVENT OCCURRED WAS 114,000 WHICH DEMONSTRATES THAT THE WARRANTY EXTENSION TO 100,000 MILES IS INSUFFICIENT TO ADDRESS THE ISSUE SINCE THE PROBLEM CAN OCCUR BEYOND THE 100,000 THRESHOLD. I BELIEVE THAT THE CONSEQUENCE OF A CVT FAILURE WARRANTS A RECALL NOTICE.
NHTSA complaint #11229075 — an unverified report by a vehicle owner.
at 104,000 milesThousand Oaks, CA
STRUCTURE:BODY
THE HOOD OPENED ON MY 2014 SUBARU CROSSTREK WHILE DRIVING CAUSING EXTENSIVE DAMAGE. CURIOUS ABOUT OTHER REPORTS AND WHO TO CONTACT AT SUBARU?
NHTSA complaint #11219814 — an unverified report by a vehicle owner.
at 49,500 milesStuart, FL
UNKNOWN OR OTHER
LOSS OF POWER/VEHICLE DIES WHILE IN DRIVING. DASHBOARD LIGHTS COME ON. CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT COMES ON. HILL START ASSIST LIGHT COMES ON. VEHICLE HAS NO POWER.
NHTSA complaint #11207608 — an unverified report by a vehicle owner.
at 60,000 milesOceanside, CACrash
POWER TRAIN
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 60,000 milesOceanside, CACrash
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 60,000 milesOceanside, CACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11205309 — an unverified report by a vehicle owner.
at 99,950 milesLewiston, ID
POWER TRAIN
ALL DASH LIGHTS CAME ON AT AROUND 99980 MILEAGE, INCLUDING BLINKING OIL AT TEMPERATURE DASH LIGHT, ABS LIGHT, HILL LIGHT, TRACTION CONTROL AND CHECK ENGINE LINE. IT IS ALSO SLUGGISH UPON ACCELERATION WHEN I FIRST START. AT FIRST START ONLY CHECK ENGINE LIGHT COMES ON THEN AFTER SLUGGISH ACCELERATION ALL THE LIGHTS ABOVE COME ON. CRUISE LIGHT FLASHES AND CRUISE DOESNT WORK AND SHIFTING PADDLES DONT WORK. ALL LIGHTS CAME ON WHEN I TURNED ON CAR TO MOVE IT.
NHTSA complaint #11204483 — an unverified report by a vehicle owner.
at 100,000 milesBlairstown, NJ
ELECTRICAL SYSTEM
THE FIRST TIME THE INSTANCE HAPPEN I STARTED THE CAR AND ALL THE INDICATOR LIGHTS ON THE DASHBOARD WERE LIT. THE MECHANIC COULDN'T FIND A REASON WHY THIS WOULD HAPPEN, SO HE JUST RESET IT AND THE LIGHTS WENT OFF. A FEW WEEKS LATER I WAS DRIVING ON THE HIGHWAY HOME FROM WORK AND ALL THE LIGHTS CAME ON AGAIN. I TOOK IT TO A DIFFERENT A MECHANIC AND HE CAN NOT FIND WHY THIS WOULD BE HAPPENING.
NHTSA complaint #11196739 — an unverified report by a vehicle owner.
Northbrook, IL
POWER TRAIN
TROUBLE CODE- P0700 END P0730
NHTSA complaint #11182192 — an unverified report by a vehicle owner.
at 90,000 milesMalone, NYCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11161315 — an unverified report by a vehicle owner.
at 90,000 milesMalone, NYCrash
ENGINE
TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11161315 — an unverified report by a vehicle owner.
at 69,000 milesSalem, MA
POWER TRAIN
MY VEHICLE WAS PURCHASED BY ME AT 24K MILES I HAVE DRIVEN NOW TO 70K MILES AND NEED 2 NEW FRONT AXELS. I HAVE BEEN SITTING AT THE DEALERSHIP FOR 3 HOURS AND THEY HAVE GONE THROUGH 3 DIFFERENT REPLACEMENT AXELS ON THE LEFT SIDE. THIS IS NOT THE FIRST TIME THIS CAR HAS GIVEN ME ISSUES BUT BEING LESS THAN 100K MILES AND NEEDING 2 NEW AXLES?? THAT IS INSANE. THE CAR CLICKS WHEN I TURN AND MAKES A CLUNKING NOISE
NHTSA complaint #11152564 — an unverified report by a vehicle owner.
at 69,000 milesSalem, MA
SUSPENSION
MY VEHICLE WAS PURCHASED BY ME AT 24K MILES I HAVE DRIVEN NOW TO 70K MILES AND NEED 2 NEW FRONT AXELS. I HAVE BEEN SITTING AT THE DEALERSHIP FOR 3 HOURS AND THEY HAVE GONE THROUGH 3 DIFFERENT REPLACEMENT AXELS ON THE LEFT SIDE. THIS IS NOT THE FIRST TIME THIS CAR HAS GIVEN ME ISSUES BUT BEING LESS THAN 100K MILES AND NEEDING 2 NEW AXLES?? THAT IS INSANE. THE CAR CLICKS WHEN I TURN AND MAKES A CLUNKING NOISE
NHTSA complaint #11152564 — an unverified report by a vehicle owner.
at 60,000 milesGilbertsville, PA
EXTERIOR LIGHTING
IT IS OCTOBER 2018 AND I HAVE REPLACED MY HEADLIGHTS THREE TIMES SINCE FEBRUARY 2018. THE LIGHTS CONTINUOUSLY BURN OUT. I HAVE READ FORUMS ONLINE OF OTHERS COMPLAINING ABOUT THIS, AS WELL.
NHTSA complaint #11140179 — an unverified report by a vehicle owner.
at 59,000 milesFreeport, NY
UNKNOWN OR OTHER
WHEEL BEARINGS 3 SO FAR HAVE FAILED WHILE IN MOTION
NHTSA complaint #11080940 — an unverified report by a vehicle owner.
at 53,000 milesSanta Monica, CAFire
ELECTRICAL SYSTEM
ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.
NHTSA complaint #11045364 — an unverified report by a vehicle owner.
at 53,000 milesSanta Monica, CAFire
ENGINE
ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.
NHTSA complaint #11045364 — an unverified report by a vehicle owner.
at 9 milesWashington, NJ
POWER TRAIN
NORMAL ACCELERRATION VEHICLE MAKES WINDING NOISE. DOES NOT ACCELERATE, ENGINE RPM INCREASES. PROLONG TIME TO ACCELERATE TO NORMAL SPEED AT THE TIME.(I.E. 50MPH).
NHTSA complaint #11041020 — an unverified report by a vehicle owner.
at 9 milesWashington, NJ
UNKNOWN OR OTHER
NORMAL ACCELERRATION VEHICLE MAKES WINDING NOISE. DOES NOT ACCELERATE, ENGINE RPM INCREASES. PROLONG TIME TO ACCELERATE TO NORMAL SPEED AT THE TIME.(I.E. 50MPH).
NHTSA complaint #11041020 — an unverified report by a vehicle owner.
Roswell, GA
POWER TRAIN
AUTOMOBILE WAS TAKEN TO HAVE AN OIL CHANGE AND WHEN CAR WAS ATTEMPTED TO DRIVE OUT THERE WAS A SLIPPAGE OF THE DRIVE TRAIN. I STOPPED AND HAD THE CAR CARRIED TO A MECHANIC THAT I TRUSTED. I EXPLAINED TO HIM WHAT I HAD OBSERVED AT THE CHANGING OF THE OIL AND AS A PRECAUTION HE DRAINED BOTH THE OIL AND THE TRANSMISSION AS I TOLD HIM THAT IT WAS POSSIBLE THAT THEY MAY HAVE DRAINED THE TRANSMISSION OIL. HE REPLACE THE TRANSMISSION OIL WITH THE PROPER TRANSMISSION FLUID AS CALLED FOR BY SUBARU. THE CAR STILL WOULD NOT RUN PROPERLY. I THEN HAD THE CAR TRANSPORTED TO THE SUBARU DEALER HERE IN ATLANTA, GEORGIA, CLASSIC CADILLAC. THE SUBARU DEALER SAID THAT THEY COULD NOT TELL ME WAS WRONG, HOWEVER I WAS TOLD THAT THEY WOULD HAVE TO REPLACE THE TRANSMISSION. WE THEN CALLED THE SUBARU NATIONAL OFFICE AND WAS TOLD THAT THE WARRANTY WAS VOIDED BECAUSE OF THE FACT THAT MAINTENANCE HAD BEEN PERFORMED BY AN UNAUTHORIZED COMPANY AND NOT BY SUBARU. THE PERSON SPOKEN TO WAS A MS. S. BROWN WHO IDENTIFIED HERSELF AS THE PERSON AT SUBARU THAT WAS RESPONSIBLE FOR WARRANTIES. MS. BROWN INSISTED THAT THE OIL CHANGE AND THE REPLACEMENT OF THE TRANSMISSION FLUID. THE REPLACEMENT TRANSMISSION S TRANSMISSION WAS QUOTED AS $7,800.00. THIS IS SO EVEN THOUGH NO ONE FROM SUBARU COULD TELL US WHAT WAS WRONG WITH THE TRANSMISSION THAT REQUIRED THAT IT BE REPLACED. I WOULD APPEAR THAT WE ARE THE VICTIMS OF THE REFUSAL OF SUBARU NOT TO ISSUE A RECALL ON THE TRANSMISSION EVEN THOUGH THERE ARE THOUSANDS OF CASES OF TRANSMISSIONS PROBLEMS, THIS IS SO EVEN THOUGH WE JUST RECEIVED A LETTER FROM SUBARU EXTENDING THE WARRANTY ON THE POWER TRAIN. THE CAR WAS NOT DRIVEN AT ANY TIME DURING EACH TIME THAT THE CAR WAS LOOKED BY ANY MECHANICS.
NHTSA complaint #11005998 — an unverified report by a vehicle owner.
at 37,000 milesRockledge, PA
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE TURNPIKE, ALL MY DASH LIGHTS WENT ON, & THE CAR STARTED BUCKING LIKE AN UNBROKEN HORSE AT 70 MILES AN HOUR WHILE I WAS SURROUNDED BY TRACTOR TRAILERS. I MANAGED TO GET HOME BY SWITCHING THE CAR TO MANUAL SHIFTING. TAKING THE CAR TO THE SUBARU DEALER, I WAS TOLD BY THE SERVICE DEPARTMENT: 1. THAT RODENTS HAD EATEN PARTIALLY THROUGH MY SPEED SENSOR WIRE AND IT FINALLY COMPLETELY DISCONNECTED WHILE I WAS ON THE HIGHWAY. THE SPEED SENSOR WIRE IS WHAT TELLS THE TRANSMISSION TO SHIFT. 2. THAT THEY SEE THIS PROBLEM AT LEAST 1 TO 2 TIMES A DAY!! 3. THAT THE SENSOR WIRE IS COATED WITH PEANUT OIL!!! (ARE YOU KIDDING ME?) 4. THAT IT WAS NOT COVERED UNDER MY 6 YEAR, 600,000 MILE EXTENDED WARRANTY PURCHASED IN ADDITION TO THE VEHICLE. AND YES, THE WIRE WAS REPLACED WITH THE EXACT SAME WIRE WHICH THEY CANNOT GUARANTEE THIS WON'T HAPPEN AGAIN. THE DEALER'S SOLUTION: MOTHBALLS AROUND MY CAR EVERY TIME I PARK ANYWHERE OR URINATE AROUND MY CAR. HUMANS ARE APPARENTLY THE BEST 'PREDATOR' TO DETER RODENTS. MY 16 YEAR OLD SON IS LEARNING TO DRIVE & I HAD BEEN TEACHING HIM TO DRIVE ON MY SUBARU BELIEVING IT TO BE THE SAFER OF MY FAMILY'S VEHICLES. HE WOULD HAVE PANICKED ON THE HIGHWAY IF THAT HAPPENED TO HIM AND SOMEONE WOULD BE HURT, IF NOT DEAD. AS IT WAS, WITH 20 YEARS PLUS EXPERIENCE DRIVING, IT WAS STILL A SHOCK AND HAD THE TRACTOR TRAILER I PASSED RIGHT BEFORE THE CAR WENT CRAZY NOT BEEN PAYING ATTENTION OR BEEN TIRED, THAT TRUCK WOULD HAVE HIT MY CAR AT 70 MILES AN HOUR. UNFORTUNATELY, MY 'DAMAGES' FROM THE ORDEAL ARE ONLY MY $100 INSURANCE DEDUCTIBLE AND SOME TIME OFF WORK, SO I DON'T MAKE A GOOD CANDIDATE FOR A SUIT AGAINST SUBARU. THE CONCERN IS IN WEIGHING COST VERSUS BENEFITS, THE CAR MANUFACTURERS WILL WAIT TO CHANGE ANYTHING UNTIL ENOUGH PEOPLE GET HURT OR DIE TO MAKE IT COST EFFECTIVE TO CHANGE THEIR PRACTICES. PLEASE DO SOMETHING!
NHTSA complaint #11003555 — an unverified report by a vehicle owner.