Owners have filed 140 complaints
about the 2024 Subaru Crosstrek with NHTSA between 2023 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 5 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 63
Against the median year of the Subaru Crosstrek. 50 means typical for this
model; 100 means roughly double.
Severity — 74
14.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2024 compares with every other Subaru Crosstrek
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Warnings
725.9%
Exterior
725.9%
Automatic Emergency Braking
414.8%
Adaptive Cruise Control
414.8%
Assist
27.4%
Warning
13.7%
Camera
13.7%
Interior
13.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
17.7%
1,000 – 9,999 miles
430.8%
10,000 – 24,999 miles
538.5%
25,000 – 49,999 miles
323.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2023peak 16Aug 2026
Recalls on the 2024 Subaru Crosstrek
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V754000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
Risk: A broken driveshaft can cause a loss of drive power while driving or vehicle rollaway when the vehicle is in park without the parking brake engaged. Either of these scenarios can increase the risk of a crash.
23V551000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek and Impreza vehicles. Due to insufficient clearance, the instrument panel harness may contact the steering beam bracket, damaging the wire insulation and causing a short circuit.
Risk: A short circuit may cause a loss of drive power, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2024546499,490 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Subaru has corrected the compliance label for all new vehicles.
Recall 202360697 units in Canada
Powertrain
Issue: On certain vehicles, the front axle shafts may not have been manufactured properly. As a result, the axle shaft(s) could break and cause a loss of power to the wheels. Additionally, if the vehicle is parked and the parking brake isn't applied, the vehicle could roll away. Safety Risk: A loss of power to the wheels could increase the risk of a crash. A parked vehicle that rolls away could also create the risk of an injury or a crash. Corrective Actions: Subaru will notify owners by mail and advise you to take your vehicle to a dealership to inspect the front axle shafts and, if necessary, replace them.
Recall 202343511,781 units in Canada
Electrical
Issue: On certain vehicles, the instrument panel wiring harness could become damaged by contact with the steering beam bracket. If this happens, the wiring harness could short circuit and cause a sudden loss of engine power. Safety Risk: A loss of engine power could increase the risk of a crash. Corrective Actions: Subaru will notify owners by mail and advise you to take your vehicle to a dealership to inspect and secure the instrument panel wiring harness. If damage is found, the wiring harness will be repaired or replaced as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 26,656 milesPymouth Meeting, PACrash1 injured
SEAT BELTS
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.
NHTSA complaint #11726977 — an unverified report by a vehicle owner.
at 26,656 milesPymouth Meeting, PACrash1 injured
AIR BAGS
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.
NHTSA complaint #11726977 — an unverified report by a vehicle owner.
at 11,000 milesMorristown, NJFire
ENGINE
The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000.
NHTSA complaint #11719299 — an unverified report by a vehicle owner.
Ballwin, MOCrash1 injured
SERVICE BRAKES
The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11707689 — an unverified report by a vehicle owner.
The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11707689 — an unverified report by a vehicle owner.
Hillsborough, NJCrash
UNKNOWN OR OTHER
I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety problem. I have read several other similar instances on the internet, and someone I know had a similar accident which was attributed to her age. Collision repair for the Crosstrek was $10,358 done by a local facility, not Subaru. Repair of damage to the support post was $1,340. I reported this to Subaru, but after several follow-ups (last one on July 29, 2025), I still have not received a reply from Subaru. I can forward the email string to you if you want. I don't know how to attach it in one of the acceptable formats.
NHTSA complaint #11696641 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Kirkland, WA
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Drivers side mirror shakes when in motion mainly on uneven roads, slurry sealed roads and freeway. 4 service visits with parts replaced at each visit - vibration still an issue. 5th appointment with engineer more parts exchanged with a claim of working as designed. Extreme distraction while driving and a safety concern when you can not see clearly out of the driver’s side mirror while driving.. currently there is a continuous vibration on the freeway and they state everything is working as designed and there is no abnormal vibration. This is a common known issue with these cars and there is no fix and the company will not admit a serious issue that effects many 2024 and 2025 models. If they replace the mirror the fix does not last long at all and the vibration comes back. I have had 5 service appointments since April to address this issue with no resolve and a continued dismissal from the dealership and the customer advocate department at Subaru. There is a current class action regarding this and still no open recall or fix from Subaru
NHTSA complaint #11757799 — an unverified report by a vehicle owner.
Goshen, NY
STEERING
After about an hour of driving, the vehicle’s steering wheel required slightly more force to turn when changing direction of travel., almost like it was getting stuck. Once unstuck, the steering wheel would get easier to turn, causing overcorrections in direction of travel. The dealership was unable to recreate the issue, however I experienced the same problem today 8/14/26 after taking a longer road trip. The issue today was less pronounced. No one else has inspected the vehicle. No warning lights for this issue. Lane keep assist was disabled for both instances.
NHTSA complaint #11757077 — an unverified report by a vehicle owner.
Miami, FL
VISIBILITY/WIPER
Windshield suddenly and spontaneously cracked, violently and with an explosive sound, due to higher-than-average outside air temperature (100°F, Arizona in July). Vehicle was being driven on a freeway during cross--country trip. Crack occurred in driver's line-of-sight and presented a dangerous driving condition. In service for 2 years and 10K miles and never driven off-road or incurred a windshield chip from flying objects. Subaru refused to repair under warranty. Discovered Subaru had a recent history of similar windshield problems including some covered by Technical Service Bulletin(s).
NHTSA complaint #11756779 — an unverified report by a vehicle owner.
Reno, NV
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control did not disengage when brake pedal was pressed. The cars ahead of me on the highway were coming to a stop, so I tried to veer to the right since the brakes didn't work. The lane assist kept fighting me and wouldn't let me veer off to the right. Almost hit the car in front of me. Now the car is undrivable and needs to be towed
NHTSA complaint #11753400 — an unverified report by a vehicle owner.
Reno, NV
LANE DEPARTURE: ASSIST
Adaptive cruise control did not disengage when brake pedal was pressed. The cars ahead of me on the highway were coming to a stop, so I tried to veer to the right since the brakes didn't work. The lane assist kept fighting me and wouldn't let me veer off to the right. Almost hit the car in front of me. Now the car is undrivable and needs to be towed
NHTSA complaint #11753400 — an unverified report by a vehicle owner.
at 10,100 milesAngola, NY
TIRES
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar Go, Tire Size: 225/60/R17, DOT Number: [XXX]. The contact stated that while adding fluid to a reservoir under the hood, the contact discovered that the four tires were dry-rotted on the inside of the tread. The vehicle was taken to the local dealer, where the tires were purchased, and it was diagnosed that the tires needed to be replaced. The tires were not replaced. The manufacturer was notified of the failure. The vehicle was taken to another dealer, Shults Subaru (311 Fluvanna Ave, Jamestown, NY 14701); and the dealer informed the contact that the tires needed to be replaced. The tires were not replaced. The vehicle failure mileage was approximately 10,100, and the tire failure mileage was approximately 9,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11750332 — an unverified report by a vehicle owner.
at 22,243 milesScotia, NY
TIRES
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, DOT Number: (N/A). The contact stated that while the vehicle was at the dealer for maintenance, the contact was informed that all four tires were cracked and were dry-rotted. The contact stated that the vehicle had been serviced by the same dealer six months prior to the failure, and that the tires had light to moderate wear. However, after driving for 5,000 miles, the contact was informed that the tires needed to be replaced. The tires had not yet been replaced. The manufacturer was made aware of the failure. The failure mileage was 22,243.
NHTSA complaint #11750003 — an unverified report by a vehicle owner.
Springfield, VT
VEHICLE SPEED CONTROL
While driving at highway speeds in the passing lane, the vehicle’s adaptive cruise control with EyeSight malfunctioned. The system suddenly emitted a forward‑collision warning beep even though the lane ahead was completely clear. Immediately after the warning, the brakes engaged forcefully on their own, causing abrupt and unexpected deceleration while overtaking another vehicle. This created a significant safety risk to us and surrounding drivers, as the vehicle slowed rapidly in active traffic without any legitimate hazard. In addition to the sudden braking events, there have been multiple instances where, while adaptive cruise control was active, attempts to decelerate using the steering‑wheel control button either did not respond or behaved unpredictably. On one occasion, pressing the deceleration button caused the vehicle to accelerate instead. These inconsistent control responses further increased the risk of losing safe control of the vehicle. The vehicle is available for inspection upon request. The problem has not yet been reproduced or confirmed by a dealer or independent service center, and the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The only symptom prior to each event was the forward‑collision warning beep immediately before the brakes activated.The underlying cause remains UNKNOWN.
NHTSA complaint #11749797 — an unverified report by a vehicle owner.
Springfield, VT
FORWARD COLLISION AVOIDANCE: WARNINGS
While driving at highway speeds in the passing lane, the vehicle’s adaptive cruise control with EyeSight malfunctioned. The system suddenly emitted a forward‑collision warning beep even though the lane ahead was completely clear. Immediately after the warning, the brakes engaged forcefully on their own, causing abrupt and unexpected deceleration while overtaking another vehicle. This created a significant safety risk to us and surrounding drivers, as the vehicle slowed rapidly in active traffic without any legitimate hazard. In addition to the sudden braking events, there have been multiple instances where, while adaptive cruise control was active, attempts to decelerate using the steering‑wheel control button either did not respond or behaved unpredictably. On one occasion, pressing the deceleration button caused the vehicle to accelerate instead. These inconsistent control responses further increased the risk of losing safe control of the vehicle. The vehicle is available for inspection upon request. The problem has not yet been reproduced or confirmed by a dealer or independent service center, and the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The only symptom prior to each event was the forward‑collision warning beep immediately before the brakes activated.The underlying cause remains UNKNOWN.
NHTSA complaint #11749797 — an unverified report by a vehicle owner.
Springfield, VT
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving at highway speeds in the passing lane, the vehicle’s adaptive cruise control with EyeSight malfunctioned. The system suddenly emitted a forward‑collision warning beep even though the lane ahead was completely clear. Immediately after the warning, the brakes engaged forcefully on their own, causing abrupt and unexpected deceleration while overtaking another vehicle. This created a significant safety risk to us and surrounding drivers, as the vehicle slowed rapidly in active traffic without any legitimate hazard. In addition to the sudden braking events, there have been multiple instances where, while adaptive cruise control was active, attempts to decelerate using the steering‑wheel control button either did not respond or behaved unpredictably. On one occasion, pressing the deceleration button caused the vehicle to accelerate instead. These inconsistent control responses further increased the risk of losing safe control of the vehicle. The vehicle is available for inspection upon request. The problem has not yet been reproduced or confirmed by a dealer or independent service center, and the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The only symptom prior to each event was the forward‑collision warning beep immediately before the brakes activated.The underlying cause remains UNKNOWN.
NHTSA complaint #11749797 — an unverified report by a vehicle owner.
Chicago, IL
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE DRIVERS SIDE MIRROR VIBRATES AT HIGH SPEEDS & ON UNEVEN ROADS. THE CARS & LP'S ARE VERY DISTORTED CAUSING A SERIOUS SAFETY ISSUE. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THIS ISSUE & A CLASS ACTION SUIT HAS BEEN FILED IN TEXAS. I TOOK IT TO THE DEALER TWICE & THEY STILL CAN'T RESOLVE THE PROBLEM.
NHTSA complaint #11746546 — an unverified report by a vehicle owner.
Arlington, TX
UNKNOWN OR OTHER
Radio/Infotainment system popped up a over-the-air In-Vehicle Messaging (IVM) alert for SiriusXM advertisement. This in-motion ad force them to take their eyes off the road just to hit "Dismiss" resulting in missing a critical navigation turn in an unfamiliar location. This seems to happen every few months. The vendor does not offer a way to make these driver interruptions stop. I later called the number on the screen and they do not have a way to Opt Out of the IVM advertisements since I am not a California resident protected by CCPA.
NHTSA complaint #11742457 — an unverified report by a vehicle owner.
Siletz, OR
UNKNOWN OR OTHER
My issue is with Sirius XM advertisements popping up on the screen while I'm driving, it is very distracting and seems unsafe especially when I'm using navigation apps on my screen trying to navigate the city. The message on the screen does have a phone number that says "Limited-time SiriusXM offer available through 6/30. Call 866-635-2495 for info/vehicle msg opt-out" but when I called the number they said it was physically impossible for them to opt me out and recommended I purchase a new in car stereo to address the issue. Which is completely outrageous because the car is a 2024 and basically new still. I asked to speak to a manager and they were unable to do anything to address it despite the message sating call to opt-out.
NHTSA complaint #11742038 — an unverified report by a vehicle owner.
Colorado Springs, CO
VISIBILITY/WIPER
While driving home from the grocery store I heard a shattering sound. I was about 2 miles from home. When i got home I opened the rear hatch to see the rear quarter glass window shattered. I was driving 35 mph with no cars around me. I was shocked to see the window like that. I have read that subaru has had problems in past crosstreks with this same issue. Since it was yesterday and also Saturday I have not been able to talk to the subaru dealership about it.
NHTSA complaint #11729286 — an unverified report by a vehicle owner.
at 26,656 milesPymouth Meeting, PACrash1 injured
SEAT BELTS
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.
NHTSA complaint #11726977 — an unverified report by a vehicle owner.
at 26,656 milesPymouth Meeting, PACrash1 injured
AIR BAGS
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.
NHTSA complaint #11726977 — an unverified report by a vehicle owner.
Gardena, CA
POWER TRAIN
The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some instances the vehicle fails to restart properly after coming to a stop. These issues create a serious safety risk, especially when driving in traffic or attempting to merge, as the vehicle does not respond as expected. The condition is unpredictable and has occurred multiple times. Despite repeated repair attempts, the manufacturer has been unable to diagnose or repair the defect. The problem continues to occur and significantly affects the safety and reliability of the vehicle. This issue poses a serious safety hazard to the driver, passengers, and others on the road.
NHTSA complaint #11725723 — an unverified report by a vehicle owner.
Gardena, CA
ENGINE
The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some instances the vehicle fails to restart properly after coming to a stop. These issues create a serious safety risk, especially when driving in traffic or attempting to merge, as the vehicle does not respond as expected. The condition is unpredictable and has occurred multiple times. Despite repeated repair attempts, the manufacturer has been unable to diagnose or repair the defect. The problem continues to occur and significantly affects the safety and reliability of the vehicle. This issue poses a serious safety hazard to the driver, passengers, and others on the road.
NHTSA complaint #11725723 — an unverified report by a vehicle owner.
at 19,200 milesToms River, NJ
TIRES
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, and DOT Number: (N/A). The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that the remaining three original tires were dry-rotted in the middle of the tire. The dealer informed the contact that the tires needed to be replaced. The manufacturer was contacted and confirmed that the tires needed to be replaced and that the dealer would send the defective tires to the tire manufacturer for examination and reimbursement consideration. The tires were not yet replaced due to the cost. The tires were original tires. The vehicle and tire failure mileage was 19,200.
NHTSA complaint #11724556 — an unverified report by a vehicle owner.
at 11,000 milesMorristown, NJFire
ENGINE
The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000.
NHTSA complaint #11719299 — an unverified report by a vehicle owner.
Jacksonville, FL
SERVICE BRAKES
On 2/5/2026, my "brake booster" failed while trying to leave the parking lot of a restaurant. When I put car in reverse I had my foot on the brake, I heard an usual sound and quickly realized the brake was not holding as I was moving backward. I had to reapply brake pressure HARD in order to stop, once while backing up and once again to pull forward so I wasn't blocking anyone from maneuvering around me. I was towed to Hanania Subaru where they identified the "brake booster" failed. My vehicle is ready today, 2/18/2026 to pick up and I'll return the Subaru loaner vehicle. Apparently the problem was an electronic failure code and replacing the brake booster was all that was needed. Fortunately, I was not driving in traffic when it failed and I'm told this type of failure is extremely rare. I do appreciate the ability to document this potential hazard to NHTSA.
NHTSA complaint #11718856 — an unverified report by a vehicle owner.
Redmond, OR
STEERING
After driving the vehicle for 30 minutes to an hour in temperatures approximately above 45°F the steering wheel will get "stuck" on center and go loose then tighten again when trying to make minor corrections in steering. Easiest to duplicate on roads with speed limits at or above 55 mph. If temperatures are below 40°F when the vehicle is started, the issue cannot be duplicated unless the temperature reaches approximately 50°F while driving. If starting a drive in temperatures that cause the issue, then driving into temperatures below 32°F, the issue will go away while driving. This issue has caused me to have to overcorrect on a 55 mph mountain road with spots of melting snow and was noticeable enough for my passenger to be quite concerned. After driving with this issue for 1-2 hours, the added fatigue of constantly fighting the steering wheel can and will lead to a crash. This has been looked at by a Subaru dealership when temperatures were warmer, but they were not able to duplicate the concern. There are no warnings, lights, or alerts while this issue is happening. I have been waiting for this to get worse to bring it in to Subaru, but I fear without assistance from the NHTSA I will be turned away by the dealership again. Added information: ALL Lane Departure and Driver Assistance features were and are currently turned off. The issue still happens in cruise control with or without the lane centering turned on.
NHTSA complaint #11711794 — an unverified report by a vehicle owner.
Rogers, AR
UNKNOWN OR OTHER
In-car pop-up advertisements, specifically from SiriusXM. The advertisement pops up while driving, attempting to use the safety features of the car, including navigation. It happens every few months, at random. There is no way to opt-out from the vehicle; the only option is using a desktop computer, creating an account, and finding the communication preferences. This is a dangerous feature, as it causes multiple issues when it happens, including driver safety. They violated FCC rules by making this easy to opt out of; I've never opted in, as I had to create an account just to cancel.
NHTSA complaint #11708560 — an unverified report by a vehicle owner.
Beverly, MA
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
1. Component/System Failure The rearview mirror became completely detached from its mounting on the windshield. The detached mirror is still available for inspection upon request. Subaru has declined my reasonable request to either repair it or reimburse me for the time and effort required to arrange and perform the repair. 2. Risk to Safety This sudden detachment posed a serious safety hazard. While driving, the mirror unexpectedly fell into my line of sight, causing me to brake immediately. Fortunately, this occurred while I was driving at low speed on a local road; had it happened on a highway, the risk of collision or a multi-vehicle accident would have been significant. 3. Problem Reproduction / Confirmation The issue has not yet been confirmed or replicated by any dealer or independent service center. Subaru refused to facilitate an inspection or to cover the costs associated with taking the vehicle to a facility able to assess the defect. Their position effectively obstructs verification of the issue by a qualified technician. 4. Inspections by Others No inspections have been conducted by Subaru, law enforcement, insurance representatives, or other third parties. Given Subaru’s refusal to authorize and cover the costs of inspection, I’ve been prevented from obtaining an objective technical evaluation. 5. Warnings or Symptoms There were no prior warning signs—no noise, movement, or looseness. The detachment was entirely random. This unanticipated failure further demonstrates a latent defect in the mirror’s attachment system.
NHTSA complaint #11708048 — an unverified report by a vehicle owner.
Ballwin, MOCrash1 injured
SERVICE BRAKES
The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11707689 — an unverified report by a vehicle owner.