Owners have filed 11 complaints
about the 2004 Suzuki Grand Vitara with NHTSA between 2004 and 2017.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 8 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 8
Against the median year of the Suzuki Grand Vitara. 50 means typical for this
model; 100 means roughly double.
Severity — 100
27.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 73
43% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2004 compares with every other Suzuki Grand Vitara
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2004 Suzuki Grand Vitara
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Acceleration & Cruise Control
327.3%
1 crashes, 0 fires · median 48,000 mi
Electrical System
218.2%
Median failure at 170,000 miles
Other & Unspecified
19.1%
Median failure at 170,000 miles
Wheels
19.1%
Median failure at 23,000 miles
Body & Structure
19.1%
Brakes
19.1%
1 crashes, 0 fires · median 6,000 mi
Airbags
19.1%
Transmission & Drivetrain
19.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
228.6%
10,000 – 24,999 miles
114.3%
25,000 – 49,999 miles
114.3%
150,000+ miles
342.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2004 Suzuki Grand Vitara 4-DR.
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2004peak 3Feb 2017
Recalls on the 2004 Suzuki Grand Vitara
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200332020,676 units in Canada
Other
On certain vehicles, the accelerator cable casing cap that is attached to the firewall can crack due to extended exposure to forces from the accelerator cable and insufficient long-term durability of the plastic casing cap. If the casing cap becomes cracked, movement of the inner accelerator cable through the cap can cause the inner accelerator cable to become frayed. If the inner accelerator cable becomes frayed, it can stick during vehicle operation. Correction: Dealer will replace the accelerator cable assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 6,000 milesBlue Springs, MOCrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: CONSUMER NOTICED A PROBLEM WITH BRAKES AT ABOUT 6,000 MILES. THE EMERGENCY BRAKE LIGHT CAME ON. DEALER WOULD NOT FIX THEM UNDER WARRANTY. DEALER SAID THAT BRAKES WENT FROM TEN MILLIMETERS TO FOUR MILLIMETERS. ACCUSED CONSUMER OF RIDING BRAKES. CONSUMER SAID SHE DIDN'T RIDE THE BRAKES. SHE GOT VEHICLE WITH 325 MILES ON IT, AND VEHICLE DID NOT SEEM TO ACCELERATE AT THE RATE IT SHOULD. CONSUMER BELIEVED BRAKES WERE SOMEHOW ENGAGED AND HOLD IT BACK. C VEHICLE WAS INVOLVED IN AN ACCIDENT ON DEC. 6, 2004. THIS HURT THE WARRANTY. BROOME CADILAC IN MISSOURI STATED THAT THE ACCIDENT HAD NOTHING TO DO WITH THE BRAKE PROBLEM.
NHTSA complaint #10125380 — an unverified report by a vehicle owner.
Washington, DC1 injured
AIR BAGS
VEHICLE LOST POWER COMPLETELY UNCONTROLLABLE WHILE DRIVING, FRONTAL COLLISION NO AIR BAG DEPLOYED. *BF THE VEHICLE HAD COME IN CONTACT WITH A TREE. THIS WAS A RECURRENT PROBLEM.
NHTSA complaint #10109550 — an unverified report by a vehicle owner.
at 3,000 milesPaso Robles, CACrash
VEHICLE SPEED CONTROL:CABLES
WHILE PULLING INTO THE DRIVEWAY DRIVER DEPRESSED THE BRAKE PEDAL AND VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE RESIDENCE. IN JANUARY 2004 VEHICLE WAS REPAIRED UNDER A RECALL FOR THE THROTTLE CABLE. *AK
NHTSA complaint #10064603 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 180,810 milesManati, PR
VEHICLE SPEED CONTROL
I WAS PARKED IN PARKING LOT OF USPS READY TO LEAVE. I HAD GOTTEN THERE ABOUT 20 MINS BEFORE. CAR GAVE ME NO INDICATION OF ANY MALFUNCTION ON WAY THERE. I TURNED CAR ON AND SHIFTED TO REVERSE;LET GO OF EMERGENCY BREAK WHEN CAR JOLTED IN REVERSE ACROSS TO OTHER SIDE OF PARKING . IT JUMPED THE CEMENT MOLDING ON FLOOR BANGED AGAINST IRON RAILING KNOCKING IT DOWN. AS SOON AS I FELT THE JOLT I PULLED BACK ON THE EMERGENCY BREAK AND NOTHING HAPPENED. LUCKILY NO ONE WAS HURT. I SAW THAT THERE WAS A RECALL ON THIS VEHICLE BUT I AM NOT THE ORIGINAL OWNER. DO I HAVE ANY RIGHTS ON THIS MATTER?
NHTSA complaint #10957304 — an unverified report by a vehicle owner.
at 170,000 milesAshburn, VA
UNKNOWN OR OTHER
THE VEHICLE WOULD RANDOMLY PERFORMING IN VERY ODD MANNERS SUCH AS STALLING WHILE DRIVING DOWN THE HIGHWAY, ELECTRICAL SYSTEMS (LIGHTS, STEREO, ETC) TURNING OFF AND ON RANDOMLY, REDUCING SPEED IGNORING ACCELERATOR POSITION AS WELL AS MANY OTHERS. SEVERAL VISITS TO DIFFERENT MECHANICS FOUND NO ISSUES WITH THE VEHICLE. WHILE SITTING ON THE SIDE OF THE ROAD AT ONE POINT WAITING FOR A TOW TRUCK I NOTICED THAT THE PASSENGER FLOOR WAS SOAKING WET AND WE HAD NOT HAD RAIN FOR MANY DAYS. AFTER DOING MY OWN INVESTIGATING I FOUND THAT THE DRAIN PAN FOR THE A/C CONDENSER IS LOCATED INSIDE THE CAR BEHIND THE STEREO JUST TO THE LEFT OF THE GLOVE BOX. THE DRAIN PAN HAS A HOSE THAT ROUTES THROUGH THE FIREWALL AND DRAINS ONTO THE GROUND FROM UNDER THE HOOD. THIS DRAIN HOSE BECAME CLOGGED AND AS A RESULT ALL OF THE WATER FROM THE A/C CONDENSATION WAS OVERFLOWING AND DRAINING DIRECTLY ONTO THE ECU AND THEN ONTO THE PASSENGER FLOOR. THIS WATER WAS CAUSING THE ECU TO MISBEHAVE WHICH WAS CREATING A DANGEROUS SITUATION BUT BY TIME THE VEHICLE WAS TAKEN TO A MECHANIC THE WATER HAD DRIED AND THE CAR WAS BEHAVING PROPERLY. ONCE THE DRAIN HOSE WAS CLEARED THERE WERE NO FURTHER PROBLEMS. AFTER CHECKING ON SOME SUZUKI FORUMS I FOUND A COUPLE OTHERS THAT HAD THE SAME SITUATION ARISE. IT'S A FIX THAT TAKES LESS THAN A HALF HOUR AND REQUIRES NO PARTS BUT NOT ONE THAT MECHANICS KNOW ABOUT AND CREATES A DANGEROUS SITUATION WITH THE COMPUTER ACTING UNPREDICTABLY AND FREQUENTLY CAUSING THE CAR TO STALL IN THE MIDDLE OF THE ROADWAY.
NHTSA complaint #10809846 — an unverified report by a vehicle owner.
at 170,000 milesAshburn, VA
ELECTRICAL SYSTEM
THE VEHICLE WOULD RANDOMLY PERFORMING IN VERY ODD MANNERS SUCH AS STALLING WHILE DRIVING DOWN THE HIGHWAY, ELECTRICAL SYSTEMS (LIGHTS, STEREO, ETC) TURNING OFF AND ON RANDOMLY, REDUCING SPEED IGNORING ACCELERATOR POSITION AS WELL AS MANY OTHERS. SEVERAL VISITS TO DIFFERENT MECHANICS FOUND NO ISSUES WITH THE VEHICLE. WHILE SITTING ON THE SIDE OF THE ROAD AT ONE POINT WAITING FOR A TOW TRUCK I NOTICED THAT THE PASSENGER FLOOR WAS SOAKING WET AND WE HAD NOT HAD RAIN FOR MANY DAYS. AFTER DOING MY OWN INVESTIGATING I FOUND THAT THE DRAIN PAN FOR THE A/C CONDENSER IS LOCATED INSIDE THE CAR BEHIND THE STEREO JUST TO THE LEFT OF THE GLOVE BOX. THE DRAIN PAN HAS A HOSE THAT ROUTES THROUGH THE FIREWALL AND DRAINS ONTO THE GROUND FROM UNDER THE HOOD. THIS DRAIN HOSE BECAME CLOGGED AND AS A RESULT ALL OF THE WATER FROM THE A/C CONDENSATION WAS OVERFLOWING AND DRAINING DIRECTLY ONTO THE ECU AND THEN ONTO THE PASSENGER FLOOR. THIS WATER WAS CAUSING THE ECU TO MISBEHAVE WHICH WAS CREATING A DANGEROUS SITUATION BUT BY TIME THE VEHICLE WAS TAKEN TO A MECHANIC THE WATER HAD DRIED AND THE CAR WAS BEHAVING PROPERLY. ONCE THE DRAIN HOSE WAS CLEARED THERE WERE NO FURTHER PROBLEMS. AFTER CHECKING ON SOME SUZUKI FORUMS I FOUND A COUPLE OTHERS THAT HAD THE SAME SITUATION ARISE. IT'S A FIX THAT TAKES LESS THAN A HALF HOUR AND REQUIRES NO PARTS BUT NOT ONE THAT MECHANICS KNOW ABOUT AND CREATES A DANGEROUS SITUATION WITH THE COMPUTER ACTING UNPREDICTABLY AND FREQUENTLY CAUSING THE CAR TO STALL IN THE MIDDLE OF THE ROADWAY.
NHTSA complaint #10809846 — an unverified report by a vehicle owner.
at 23,000 milesNEW Burn, NC
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 2004 SUZUKI GRAND VITARA. THE CONTACT NOTICED THAT HIS VEHICLE WAS MISSING A LUG NUT ON THE RIGHT REAR TIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED WHERE IT WAS DETERMINED THAT THE LUG NUT SHEERED OFF OF BOLT AND THE VEHICLE WAS REPAIRED AT NO COST. ONE YEAR LATER THE CONTACT NOTICED THAT THE LEFT REAR TIRE LUG NUT SHEERED OFF OF THE TIRE; HOWEVER, A LOCAL MECHANIC STATED THAT THE LUG NUT HAD NOT SHEERED OFF OF THE BOLT AND BILLED THE CONTACT $60.00 TO REPAIR THE TIRE . THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 29,594.
NHTSA complaint #10283299 — an unverified report by a vehicle owner.
Lexington, KY
POWER TRAIN
2004 SUZUKI GRAND VITARA WITH REPLACEMENT OF MULTIPLE SAFETY CONCERNS. CONSUMER STATES THAT A SEAL ON THE TRANSMISSION HAS BEEN REPLACED 3 TIMES, THE SHIFT CABLES AND NUMEROUS SEALS. SHE STATED THEY FINALLY HAD TO PUT IN A BRAND NEW TRANSMISSION. *KB AFTER THE TRANSMISSION WAS REPLACED, THE CONSUMER BEGAN HEARING A ROAR FROM THE TRANSMISSION AFTER REACHING 50 MPH. THE DEALER REPLACED ANOTHER SHIFT CABLE. A COUPLE OF WEEKS LATER, THE CHECK ENGINE LIGHT ILLUMINATED,THE AC COMPRESSOR WOULD COME ON EVERY FEW SECONDS AND THE VEHICLE JUST STOPPED ON THE HIGHWAY. THERE WAS A HORRIBLE WHISTLING SOUND COMING FROM THE WINDSHIELD. THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12-15 TIMES FOR THE SAME PROBLEM.
NHTSA complaint #10208365 — an unverified report by a vehicle owner.
Lexington, KY
STRUCTURE
2004 SUZUKI GRAND VITARA WITH REPLACEMENT OF MULTIPLE SAFETY CONCERNS. CONSUMER STATES THAT A SEAL ON THE TRANSMISSION HAS BEEN REPLACED 3 TIMES, THE SHIFT CABLES AND NUMEROUS SEALS. SHE STATED THEY FINALLY HAD TO PUT IN A BRAND NEW TRANSMISSION. *KB AFTER THE TRANSMISSION WAS REPLACED, THE CONSUMER BEGAN HEARING A ROAR FROM THE TRANSMISSION AFTER REACHING 50 MPH. THE DEALER REPLACED ANOTHER SHIFT CABLE. A COUPLE OF WEEKS LATER, THE CHECK ENGINE LIGHT ILLUMINATED,THE AC COMPRESSOR WOULD COME ON EVERY FEW SECONDS AND THE VEHICLE JUST STOPPED ON THE HIGHWAY. THERE WAS A HORRIBLE WHISTLING SOUND COMING FROM THE WINDSHIELD. THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12-15 TIMES FOR THE SAME PROBLEM.
NHTSA complaint #10208365 — an unverified report by a vehicle owner.
Lexington, KY
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 SUZUKI GRAND VITARA WITH REPLACEMENT OF MULTIPLE SAFETY CONCERNS. CONSUMER STATES THAT A SEAL ON THE TRANSMISSION HAS BEEN REPLACED 3 TIMES, THE SHIFT CABLES AND NUMEROUS SEALS. SHE STATED THEY FINALLY HAD TO PUT IN A BRAND NEW TRANSMISSION. *KB AFTER THE TRANSMISSION WAS REPLACED, THE CONSUMER BEGAN HEARING A ROAR FROM THE TRANSMISSION AFTER REACHING 50 MPH. THE DEALER REPLACED ANOTHER SHIFT CABLE. A COUPLE OF WEEKS LATER, THE CHECK ENGINE LIGHT ILLUMINATED,THE AC COMPRESSOR WOULD COME ON EVERY FEW SECONDS AND THE VEHICLE JUST STOPPED ON THE HIGHWAY. THERE WAS A HORRIBLE WHISTLING SOUND COMING FROM THE WINDSHIELD. THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12-15 TIMES FOR THE SAME PROBLEM.
NHTSA complaint #10208365 — an unverified report by a vehicle owner.
at 48,000 milesST Charles, MO
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
MY 2004 SUZUKI GRAND VITARA HAS A PROBLEM WITH THE ACCELERATOR GETTING STUCK DOWN. IT HAS HAPPENED TWICE THIS YEAR (07). I WAS LUCKY BOTH TIMES AS IT HAPPENED BEFORE I HAD GOTTEN ONTO THE HIGHWAY. AND NO ONE WAS HURT EITHER TIME.I LOOKED UP SUZUKI RECALLS ONLINE AND FOUND A RECALL FOR MY MAKE AND MODEL. HOWEVER, WHEN I CALLED SUZUKI AND A LOCAL SUZUKI DEALER, I WAS TOLD MY VIN WAS NOT ON THEIR RECALL LISTS. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD BE ADDRESSED BY THE MANUFACTURER. I WONDER HOW MANY PEOPLE MAY HAVE DIED SINCE 2004 FROM ACCIDENTS CAUSED BY THEIR ACCELERATOR STICKING? HOW MANY DEATHS OR PERMANENT INJURIES WILL IT TAKE TO CONVINCE SUZUKI THAT THIS PROBLEM IS FAR MORE WIDESPREAD THAN THEY THOUGHT???
NHTSA complaint #10187370 — an unverified report by a vehicle owner.
at 6,000 milesBlue Springs, MOCrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: CONSUMER NOTICED A PROBLEM WITH BRAKES AT ABOUT 6,000 MILES. THE EMERGENCY BRAKE LIGHT CAME ON. DEALER WOULD NOT FIX THEM UNDER WARRANTY. DEALER SAID THAT BRAKES WENT FROM TEN MILLIMETERS TO FOUR MILLIMETERS. ACCUSED CONSUMER OF RIDING BRAKES. CONSUMER SAID SHE DIDN'T RIDE THE BRAKES. SHE GOT VEHICLE WITH 325 MILES ON IT, AND VEHICLE DID NOT SEEM TO ACCELERATE AT THE RATE IT SHOULD. CONSUMER BELIEVED BRAKES WERE SOMEHOW ENGAGED AND HOLD IT BACK. C VEHICLE WAS INVOLVED IN AN ACCIDENT ON DEC. 6, 2004. THIS HURT THE WARRANTY. BROOME CADILAC IN MISSOURI STATED THAT THE ACCIDENT HAD NOTHING TO DO WITH THE BRAKE PROBLEM.
NHTSA complaint #10125380 — an unverified report by a vehicle owner.
Washington, DC1 injured
AIR BAGS
VEHICLE LOST POWER COMPLETELY UNCONTROLLABLE WHILE DRIVING, FRONTAL COLLISION NO AIR BAG DEPLOYED. *BF THE VEHICLE HAD COME IN CONTACT WITH A TREE. THIS WAS A RECURRENT PROBLEM.
NHTSA complaint #10109550 — an unverified report by a vehicle owner.
at 3,000 milesPaso Robles, CACrash
VEHICLE SPEED CONTROL:CABLES
WHILE PULLING INTO THE DRIVEWAY DRIVER DEPRESSED THE BRAKE PEDAL AND VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE RESIDENCE. IN JANUARY 2004 VEHICLE WAS REPAIRED UNDER A RECALL FOR THE THROTTLE CABLE. *AK
NHTSA complaint #10064603 — an unverified report by a vehicle owner.