FaultScore report
Owners have filed 76 complaints about the 2004 Toyota 4 Runner with NHTSA between 2003 and 2006. The largest single group is the engine & cooling. Across this model's run it ranks 9 of 12 worst.
FaultScore 57/100
Higher is worse. Measured against the other years of the Toyota 4 Runner.
How this is worked out76
Complaints
6
Crashes reported
0
Fires reported
3
Injuries reported
969 mi
Median mileage at failure
Half of reported failures happened before this
100%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 14,000 miles
Median failure at 700 miles
2 crashes, 0 fires · median 4,100 mi
2 crashes, 0 fires · median 7,375 mi
Median failure at 1,450 miles
Median failure at 400 miles
Median failure at 1,651 miles
Median failure at 8,000 miles
Median failure at 100 miles
Median failure at 12,096 miles
Median failure at 29,000 miles
1 crashes, 0 fires · median 13,978 mi
1 crashes, 0 fires · median 13,978 mi
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
Reports where the owner recorded a crash, a fire, an injury or a death.
AIR BAGS:FRONTAL
INVOLVED IN ACCIDENT,AIR BAGS DID NOT DEPLOY,SEAT BELTS DID NOT HOLD RESULTING IN HITTING STEARING WHEEL AND FRACTURING MY STEARNUM. COLLISION REPAIR CENTER REPLACED COMPUTER THAT CONTROLS AIR BAG AND SEAT BELTS.
NHTSA complaint #10126646 — an unverified report by a vehicle owner.
SEAT BELTS:FRONT
INVOLVED IN ACCIDENT,AIR BAGS DID NOT DEPLOY,SEAT BELTS DID NOT HOLD RESULTING IN HITTING STEARING WHEEL AND FRACTURING MY STEARNUM. COLLISION REPAIR CENTER REPLACED COMPUTER THAT CONTROLS AIR BAG AND SEAT BELTS.
NHTSA complaint #10126646 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
WHILE TURNING THE VEHICLE THE POWER STRERRING BECAME UNSTABLE (HARD TO TURN - THEN LOSE) CAUSING THE SUV TO HIT A POLE, DAMAGING THE CORNER RIGHT BUMBER.
NHTSA complaint #10125578 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
WHILE TURNING THE VEHICLE THE POWER STRERRING BECAME UNSTABLE (HARD TO TURN - THEN LOSE) CAUSING THE SUV TO HIT A POLE, DAMAGING THE CORNER RIGHT BUMBER.
NHTSA complaint #10125577 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN COMING TO A STOP & BRAKING, CAR ACCELERATED FORWARD. THIS CAUSED ME TO HAVE AN ACCIDENT WITH MUCH DAMAGE TO THE FRONT OF MY CAR. THIS CAUSED ME TO HIT THE BUILDING IN FRONT OF ME WITH EXTENSIVE DAMAGE TO THE BUILDING. IT WAS AMAZING PART OF THE BUILDING DID NOT FALL DOWN ON THE TOP OF MY CAR WHICH WOULD HAVE CAUSED ME SERIOUS INJURY.
NHTSA complaint #10093522 — an unverified report by a vehicle owner.
SERVICE BRAKES, AIR:ANTILOCK
ON SUNDAY, JULY 25, 2004, I WAS PULLING FROM A DRIVEWAY TO A TAR ROAD AND WHEN APPLYING MY BRAKES THE VEHICLE DID NOT SLOW DOWN AND MADE A VERY LOUD TICKING NOISE IN THE REAR OF THE CAR. I ASSUMED IT WAS MY ABS SYSTEM MAKING THE NOISE. I WAS NOT GOING MORE THAN 2 MILES AN HOUR AND WAS ABLE TO JUST ACCELERATE AND GO ON MY WAY. I USED THE BRAKES IN MY VEHICLE AT LEAST 5-10 TIMES ON MY WAY HOME. I PULLED IN MY DRIVEWAY AND PARKED MY VEHICLE. APPROXIMATELY 6 HOURS LATER, MY HUSBAND GOT INTO THE VEHICLE TO MOVE IT IN THE DRIVEWAY ABOUT 10 YARDS FORWARD. I WAS IN THE HOUSE. IN THE HOUSE I HEARD THAT VERY SAME TICKING NOISE AND THEN A LOUD NOISE AND I KNEW THAT MY HUSBAND HAD CRASHED MY CAR. THE BRAKE PEDAL WENT RIGHT TO THE FLOOR AND THE CAR SMASHED THRU OUR GARAGE. I GOT INTO THE VEHICLE AND PRESSED THE BRAKE PEDAL AND IT AGAIN WENT RIGHT TO THE FLOOR. I CALLED MY TOYOTA DEALERSHIP THE NEXT MORNING AND THEY AGREED TO COME PICK IT UP. BEFORE THE CAR LEFT THE YARD MY FATHER IN -LAW CAME OVER AND WATCHED THE BRAKE PEDAL GO TO THE FLOOR. TOYOTA CAN FIND NOTHING WRONG WITH MY VEHICLE AND WANT ME TO TAKE IT BACK AND DRIVE IT. I WILL NOT DRIVE THAT VEHICLE UNLESS THEY CAN TELL ME WHAT HAPPENED. I HAVE 4 OTHER WITNESSES WHO HEARD THE TICKING NOISE IN THE CAR BEFORE IT HIT OUR GARAGE. THERE IS SOMETHING WRONG AND I NEED SOME HELP. I HAVE ASKED TOYOTAA FOR ANOTHER VEHICLE AND THEY REFUSE. MY CAR HAS 4000 MILES ON IT. I BELIEVE IT IS UNSAFE AND COULD POSE DANGER TO OTHER OWNERS.
NHTSA complaint #10082953 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
STRONG SULFUR SMELL (ROTTEN EGGS) WHEN ACCELERATING. CAN SMELL WITH ALL WINDOWS UP. EVEN WORSE IF REAR WINDOW IS DOWN. WHAT'S THE POINT OF HAVING A REAR WINDOW IF YOU CAN'T OPEN IT. I ALSO OWN A 2000 4RUNNER AND IT NEVER SMELLS THIS WAY.
NHTSA complaint #10149984 — an unverified report by a vehicle owner.
INTERIOR LIGHTING
DASH LIGHTS ARE ON ALL THE TIME MAKING IT HARD TO KNOW IF YOU HEADLIGHTS ARE ON OR NOT. HAVE DRIVEN SEVERAL TIMES AT NIGHT IN LIGHTED AREAS THINKING MY HEADLIGHTS WERE ON WHEN INDEED THEY WERE NOT.
NHTSA complaint #10149989 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ALMOST CONSTANT SULPHER SMELL. DEALER STATES THAT THEY HAVE NO KNOWLEDGE OF PROBLEM, AND NO TSB'S. THEY TELL ME TO KEEP REAR WINDOW CLOSED. WHEN MY WIFE IS A PASSENGER SHE HAS HER EYES BURNING ALL THE TIME. IF YOU NEED TO STEP HARD ON THE GAS THE WHOLE CABIN FILLS AND IS ENOUGH TO MAKE YOU NOXIOUS. TOYOTA NEEDS TO REMEDY THE PROBLEM ASAP, OR A CLASS ACTION SUIT SHOULD BE FILED. THIS PROBLEM HAS SOURED ME ON TOYOTA PRODUCTS FOR GOOD. LIKE THE VEHICLE BUT HAVE A HARD TIME CINVICING MY WIFE TO GO ANYWHERE IN IT, SHE ALWAYS WANTS TO TAKE HER KIA SORENTO, MORE COMFORT AND NICER AMENITIES. 2004 TOYOTA 4-RUNNER V-6 LTD 4X4 NOT ACCEPTABLE UNLESS YOU LIKE SULPHUR SMELL WHILE DRIVING!
NHTSA complaint #10144348 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
BETWEEN JUNE 04, AND OCTOBER 05. THESE PROBLEMS STILL EXIST.. MY TRUCK IS IN THE SHOP NOW. LEFT SIDE MANIFOLD CATALYTIC CONVERTER ASSEMBLY, ONE MANIFOLD STUD BROKEN, TECHNICIAN DRILLED AND REMOVED STUD THEN RETAPPED HOLE. NEW STUD INSTALLED. C/S VSC LIGHT ON ENGINE LIGHT ON, CATALYTIC INEFFICIENCY. CONVERTERS CHANGED OUT. REPLACED CATALYTIC CONVERTERS. A C/S VSC LIGHT LIT, YAW SENSOR OUT OF TOLERANCE, RECALIBRATED YAW SENSOR.
NHTSA complaint #10139816 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
WINDSHIELD CONTINUE TO CRACK STARTING EACH TIME MID WAY THE WIND SHIELD WIPER ON DRIVER SIDE. I AM MY THIRD WINDSHIELD AND IT IS CRACKED AGAIN ALSO LOTS OF TUNDRA TRUCKS ARE CRACKING THE SAME IDENTICAL PLACE.
NHTSA complaint #10133350 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
I HAVE A 2004 TOYOTA 4 RUNNER. I NOTICED THE EXTREME SULFUR ODOR WITHIN THE FIRST 500 MILES OF DRIVING THE VEHICLE. I WAS TOLD IT WAS JUST A COATING ON THE ENGINE. NAIVE AS I AM I BELIEVED THEM. I AM AT 20,000 MILES AND MANY COMPLAINTS TO TOYOTA ONLY TO BE TOLD IT WAS THE GAS. THEY HAVE DONE THE TSB BUT NO AVAIL. IT IS STILL THERE AND NOT HEALTHY.
NHTSA complaint #10131845 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:RECLINER
DT: ONTACT STATES THE DRIVER'S LUMBART SECTION OF THE SEAT IS LOOSE. WHEN YDRIVING AND STOPPING Y CAN FEEL THE FRONT SECTION OF THE SEAT MOVING. AND WHEN TURNING LEFT OR RIGHT CAN FEEL THE SEAT MOVING. THIS HAPPENS ALL OF THE TIME. HE HAS TAKEN IT TO THE DEALERSHIP TWICE AND BOTH TIMES THEY SAID IT IS WORKED AS DESIGNED. HE NOTICED THIS ON 6-30-05. THE DEALERSHIP DID COMPARE THE PROBLEM TO A 2005 TOYOTA FORERUNNER AND SAID THE SAME PROBLEM WAS HAPPENING WITH THE 2005 MODELS BUT THEY COULD NOT DO ANYTHING UNTIL TOYOTA COMES OUT WITH A SERVICE BULLETING OR A RECALL. HE HAS TALKED TO TOYOTA AND THEY GAVE HIM A CLAIM NUMBER AND SAID SOMEONE SHOULD GET BACK WITH HIM ON OR AROUND THE 21ST. OF JULY 05.
NHTSA complaint #10128881 — an unverified report by a vehicle owner.
SEATS
THE DRIVER'S SEAT MOVES (OR ROCKS) WHILE DRIVING. THE LOCAL DEALER ASSURES ME THAT THE DEFECT IS NOT A SAFETY ISSUE, YET I DON'T FEEL COMFORTABLE DRIVING THE CAR. THIS IS AN ONGOING PROBLEM.
NHTSA complaint #10127549 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
UPON ACCELERATION THE EXHAUST EMITS A VERY STRONG ROTTEN EGG SMELL INTO THE CABIN OF THE VEHICLE. THIS ESPECIALLY HAPPENS WHEN THE REAR WINDOW IS LOWERED.
NHTSA complaint #10127561 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
INVOLVED IN ACCIDENT,AIR BAGS DID NOT DEPLOY,SEAT BELTS DID NOT HOLD RESULTING IN HITTING STEARING WHEEL AND FRACTURING MY STEARNUM. COLLISION REPAIR CENTER REPLACED COMPUTER THAT CONTROLS AIR BAG AND SEAT BELTS.
NHTSA complaint #10126646 — an unverified report by a vehicle owner.
SEAT BELTS:FRONT
INVOLVED IN ACCIDENT,AIR BAGS DID NOT DEPLOY,SEAT BELTS DID NOT HOLD RESULTING IN HITTING STEARING WHEEL AND FRACTURING MY STEARNUM. COLLISION REPAIR CENTER REPLACED COMPUTER THAT CONTROLS AIR BAG AND SEAT BELTS.
NHTSA complaint #10126646 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
WHILE TURNING THE VEHICLE THE POWER STRERRING BECAME UNSTABLE (HARD TO TURN - THEN LOSE) CAUSING THE SUV TO HIT A POLE, DAMAGING THE CORNER RIGHT BUMBER.
NHTSA complaint #10125578 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
WHILE TURNING THE VEHICLE THE POWER STRERRING BECAME UNSTABLE (HARD TO TURN - THEN LOSE) CAUSING THE SUV TO HIT A POLE, DAMAGING THE CORNER RIGHT BUMBER.
NHTSA complaint #10125577 — an unverified report by a vehicle owner.
SEATS
I AM THE OWNER OF A 2004 TOYOTA 4-RUNNER SE, THE DRIVER'S SEAT IS CONSTANTLY CLICKING AND SHIFTING UPON ACCELERATION, BRAKING AND TURNING. THE TECHNICIAN'S AT THE DEALER SAY IT IS OPERATING AS DESIGNED AND THEY ALL DO IT. THE CAR HAS 7500 MILES ON IT AND HAS BEEN TO THE DEALER 2 TIMES FOR THE SAME AND IT IS GOING BACK AGAIN FOR IT ON 5/27/05. I FEEL IF IT MOVING THIS MUCH WITH SUCH LOW MILEAGE WHAT WILL IT BE DOING IT A COUPLE OF YEARS FROM NOW. I FEEL IT IS DANGEROUS BECAUSE SOMETIME THE SEAT WILL ACTUALLY MOVE BACK A NOTCH WHILE ACCELERATING AND ALMOST CAUSE ME TO LOOSE CONTROL OF THE VEHICLE WHILE STEERING AROUND A CAR THAT HAD PULLED OUT IN FRONT OF ME. AS FOR THE ROTTEN EGG SMELL I ALSO GET THAT WHEN THE WINDOWS ARE OPEN MOSTLY AND IT IS VERY ANNOYING AS IS THE DRONNING OF THE DRIVETRAIN OR DIFFERENTIAL UPON ACCELERATION, THAT I HOPE WILL BE ADDRESSED AT THE NEXT SERVICE DATE ABOVE. I THINK TOYOTA SHOULD BE ABLE TO REPAIR A LOOSE SEAT IT IS RIDICULOUS WITH ALL THE TECHNOLOGY OUT THEIR THAT THERE IS NO REPAIR FOR SUCH A SIMPLE PROBLEM.
NHTSA complaint #10121685 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
AFTER PICKING MY CAR UP FROM THE DEALERSHIP FROM AN OIL CHANGE LAST OCTOBER, MY VEHICLE STABILTY CONTROL (VSC) SYSTEM ZEROED THE CALIBRATIONS IN EFFECT SHUTTING THIS SYSTEM DOWN. AS A RESULT, THE CAR WENT INTO A SIDEWAYS SKID AND NEARLY ROLLED. I HAD TO HAVE THE CAR TOWED BACK TO THE DEALERSHIP WHO RECALIBRATED THE SYSTEM AND ACCUSED MY OF INDUCING THE SKID AND INFORMED ME THE SYSTEM IF SUPPOSE TO TURN OFF IF A TIRE STARTS TO SPIN FASTER THAN ANOTHER. IN MAY, AFTER PICKING THE CAR UP FROM ANOTHER OIL CHANGE AT THE DEALERSHIP, THE VSC SYSTEM AGAIN ZEROED THE CALIBRATION WHILE BEING DRIVEN FROM THE SERVICE BAY TO THE FRONT. THIS TIME FOR KNOW KNOWN REASON. THE DEALERSHIP AND TOYOTA TECHNICAL SUPPORT HAVE TOLD ME TO TAKE THE CAR, DRIVE IT AND "SEE WHAT HAPPENS". THIS SEEMS TO BE OCCURRING ON A 13,000 MILE FREQUENCY AND WHEN THE SYSTEM DOES TURN OFF, THE CAR IS NOT SAFE TO DRIVE. MY CAR HAS BEEN AT THE DEALERSHIP FOR 9 DAYS NOW.
NHTSA complaint #10120587 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER'S DOOR WILL NOT OPEN. DOOR LOCKED IN LOCK POSITION, WILL NOT UNLOCK USING THE KEY OR MANUAL SWITCH INSIDE OF VEHICLE. UNABLE TO EXIT DRIVER'S DOOR. TOOK VEHICLE TO TOYOTA DEALER, AWAITING WORD ON REPAIR.
NHTSA complaint #10117912 — an unverified report by a vehicle owner.
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2004 TOYOTA 4RUNNER. THE TIRE PRESSURE WARNING SYSTEM LIGHT BLINKS MEANING THE SYSTEM IS NOT FUNCTIONING PROPERLY. I HAVE BEEN TO THE DEALER 5 TIMES AND ALL THEY SEEM TO DO IS CHECK THE SPARE TIRE AND RESET THE WARNING LIGHT AFTER THE DIAGNOSTIC. AFTER 1 DAY THE WARNING LIGHT COMES BACK ON. ON ANOTHER TOYOTA 4RUNNER I TEST DROVE I NOTICED THE SAME BLINKING TIRE PRESSURE SENSOR WARNING LIGHT.
NHTSA complaint #10112317 — an unverified report by a vehicle owner.
SUSPENSION
WHEN STEPPING ON BRAKES, PEDAL VIBRATES AND GETS VERY SOFT. VEHICLES STOPPING DISTANCE IS MARGINAL AT BEST. ROTORS HAVE BEEN "CUT" ALREADY WITH JUST 13K ON THE VEHICLES DUE TO RUST BUILD UP.BOCH TOYOTA IN NORWOOD MASS. TELLS ME THAT THE BRAKE ISSUE IS "NORMAL" !! THERE IS ALSO A LOUD WHINING NOISE WHEN APPLYING THE BRAKES. THEY TELL ME THIS IS NORMAL ALSO ! ALSO, THE TIRES HAD TO BE REBALANCED AT 13K AS I WAS TOLD THEY WHERE "CUPPING". SOUNDS LIKE THERE IS A FRONT END ISSUE WITH THE 2004 4-RUNNER.
NHTSA complaint #10105812 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
WHEN STEPPING ON BRAKES, PEDAL VIBRATES AND GETS VERY SOFT. VEHICLES STOPPING DISTANCE IS MARGINAL AT BEST. ROTORS HAVE BEEN "CUT" ALREADY WITH JUST 13K ON THE VEHICLES DUE TO RUST BUILD UP.BOCH TOYOTA IN NORWOOD MASS. TELLS ME THAT THE BRAKE ISSUE IS "NORMAL" !! THERE IS ALSO A LOUD WHINING NOISE WHEN APPLYING THE BRAKES. THEY TELL ME THIS IS NORMAL ALSO ! ALSO, THE TIRES HAD TO BE REBALANCED AT 13K AS I WAS TOLD THEY WHERE "CUPPING". SOUNDS LIKE THERE IS A FRONT END ISSUE WITH THE 2004 4-RUNNER.
NHTSA complaint #10105812 — an unverified report by a vehicle owner.
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
PURCHASED BRAND NEW 2003 TOYOTA 4 RUNNER 4X4..ON SNOW,ICE AN WET ROADS THE FRONT END VIBRATES AN BUCKS. ITS BEEN BACK TO THE DEALER TWICE, AN TWICE WERE TOLD THE TRUCK CHECKS OUT FINE(OF COURSE THEY ARE GOING TO SAY THAT, BECAUSE THIS PROBLEM ONLY OCCURS IN WEATHER MENTIONED ABOVE) AN THEY HAVE NOT TEST DRIVEN IT IN SUCH WEATHER.
NHTSA complaint #10104292 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:POWER ADJUST
THE DRIVER'S SEAT POPS AND MOVES WHEN BRAKING OR TURNING CURVES (ESPECIALLY WHEN MAKING RIGHT TURNS). IT APPEARS TO BE COMING FROM THE BOTTOM OF THE SEAT AND AROUND THE FRONT "THIGH" PORTION OF THE SEAT.
NHTSA complaint #10102469 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MY 2004 SPORT 4RUNNER HAS A PERIODIC STRONG SULFUR SMELL ONGOING SINCE I BOUGHT THE VEHICLE IN AUGUST.
NHTSA complaint #10100317 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:RECLINER
PROBLEMS WITH DRIVER SEAT MOVING AND MAKING NOISES DURING DRIVING ON 2004 TOYOTA 4RUNNER. IT IS A DESIGN FLAW, AND TOYOTA WILL NOT RECALL.
NHTSA complaint #10098528 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
2004 TOYOTA 4 RUNNER HAS HAD A HORRIBLE SULFUR SMELL SINCE WE BOUGHT IT. DEALER REPLACED CATALYTIC CONVERTE AND NOW THE SMELL IS WORSE. DEALER NOW SAYS THERE IS NOTHING THEY CAN DO.
NHTSA complaint #10098327 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE
STEERING WHEEL AND GAS PEDAL HIGH FREQUENCY VIBRATION WHEN ACCELERATING AT 1500 RPM TO 1800RPM (IN VARIOUS SPEED). I HAD TAKEN THIS CONCERN TO MY LOCAL TOYOTA DEALER. THE DEALER SERVICE WAS GOOD, BUT NO SOLUTION PROVIDED. THE REASON WAS "ALL 4 RUNNER V8 4X4 DO THIS, AND THERE IS NO TSB SOLUTION FOR IT". I HAVE SEEN COMPLAINS ABOUT THIS ANNOYING VIBRATION IN '03 AND '04 4RUNNERS IN VARIOUS PLACE - EDMUNDS.COM, THIS SITE, AND ETC. SHOULD TOYOTA CONSIDER THIS A DEFECT OF THE VEHICLE AND PROVIDE A SOLUTION?
NHTSA complaint #10098128 — an unverified report by a vehicle owner.