594 of the
4,245 complaints filed about the Toyota Avalon
are about the airbag system —
14% of everything owners reported.
The worst model year for it is 2003.
Went to dealer cause air bag malfunction came on they said it was the driver seat belt clicker being faulty. They wanted 250 to fix it. I fixed it myself for 50. To find out it was the passenger clicker. They have a recall on the passenger but dealer lied said it was driver side to get me to pay n them 250
NHTSA complaint #11739543 — an unverified report by a vehicle owner.
March 13, 2026, I was on a road trip from CA to AZ and while driving around 75-80mph (speed limit), something in the driver's side seat belt or the shoulder holster exploded, the belt tightened, and something metal or plastic flew off. Shortly after (within 30 seconds or so), the passenger's side seat belt did something similar where something in the seat belt mechanism exploded and another part went flying. There was an electrical buzzing noise. I was looking for a place to pull over when the air bags went off. There was no bump in the road or a dip and I did not hit anything. I don't remember the order the air bags exploded but it was one after the other. The driver's side air bag exploding left a red abrasion on my left hand. The vehicle was brought to a nearby dealership (Anderson Toyota) where they said they could not verify what the issue was. The safety of myself and others on the road were at risk as the explosions were very loud and the air bags occluded my view while traveling at a high speed. The vehicle has been inspected by a 3rd party representative from Bosch (Apr 2nd) as sent by Toyota corporate and Toyota has not given me any updates. Calling them several times they have failed to return calls, and after a call today, they said the case was filed as closed without my prior notice. I do not recall warning lamps, messages, or other symptoms.
NHTSA complaint #11732589 — an unverified report by a vehicle owner.
We have received a recall for the sensors and airbag on our car back in December of 2023. Every time we call the dealership they tell us they can't get a send because the parts are not available. I cannot seem to get any movement with this. I've tried to contacting Toyota corporate but their website leaves much to be desired to contact anybody about this. So I am here asking for you to help me. I think waiting for over 2 years for a safety recall is beyond reasonable. We need to find some remedies.
NHTSA complaint #11730274 — an unverified report by a vehicle owner.
Involved in a 2 vehicle accident on October 26th. My car is totaled and so is the other car. No airbags deployed and my drivers side seat belt failed to lock in the accident. I was injured and taken by ambulance to hospital.
NHTSA complaint #11701511 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.
NHTSA complaint #11699477 — an unverified report by a vehicle owner.
There is no remedy available to fix the OCS sensor in front passenger seat of our 2021 Toyota Avalon. We are scared to drive it. What are our options since Toyota will not help.
NHTSA complaint #11678629 — an unverified report by a vehicle owner.
My vehicle is under Safety Recall 23V865 (Toyota dealer reference 23TB15) due to potentially defective Occupant Classification System (OCS) sensors in the front passenger seat, which may prevent the airbag from deploying properly. The recall was issued in December 2023, and as of August 2025, there is still no available remedy. Toyota originally estimated a fix by Q3 of 2024, but it is now overdue. This unresolved issue puts passenger safety at risk in the event of a crash. I have contacted dealerships and checked for updates, but no solution has been provided. I believe this delay is unacceptable for a critical safety defect and request NHTSA to investigate the remedy timeline and pressure Toyota to provide a fix or alternative solution.
NHTSA complaint #11678360 — an unverified report by a vehicle owner.
he Occupant Detection System (ODS) in my 2013 Toyota Avalon has failed. The vehicle does not consistently detect an adult passenger in the front seat, and the “Passenger Airbag OFF” light remains illuminated, even when someone is seated properly. This means the airbag will not deploy in a crash, which is a serious safety risk for my passengers. I first noticed this issue several months ago. I took the car to a local certified repair shop, where they diagnosed a failure in the ODS sensor. I then brought it to a Toyota dealership for further inspection. The dealership confirmed the issue but required extra time and labor charges just to reach the same conclusion, even though I had already informed them of the diagnosis. Despite this being a clearly safety-critical system, I was told that no recall was active, and the repair cost would be entirely out-of-pocket, which is prohibitively expensive. As a result, the issue remains unresolved. There is a constant indicator light on the dash showing that the airbag system is deactivated when the passenger seat is occupied. To my knowledge, this issue has occurred in other Toyota models as well, and I believe this should be considered for a formal investigation and potential recall. It puts passengers at serious risk in the event of an accident and should not be a customer’s financial responsibility when it involves airbag functionality.
NHTSA complaint #11665425 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11654766 — an unverified report by a vehicle owner.
SAFETY DEFECT IN FRONT PASSENGER SEAT NOT REMEDIED IN OVER ONE YEAR. TOYOTA IS CLEARLY NOT GOING TO FIX SAFETY PROBLEM AS IT WILL COST MORE TO REMEDY THAN THE COST OF DEATHS AND INJURIES.
NHTSA complaint #11647108 — an unverified report by a vehicle owner.
I am writing to formally express my deep concern and dissatisfaction regarding the unresolved airbag recall on my 2021 Toyota Avalon. It has now been over a year since this recall was issued, and despite my repeated efforts to resolve the issue, Toyota has yet to provide a viable solution. This delay has left me feeling unsafe, not only for myself but also for my [XXX] and [XXX] children. The safety of my family is at risk, and I can no longer accept this situation. For more than a year, I have been forced to use a loaner vehicle, which is both financially draining and time-consuming. This has caused significant disruptions in my personal and professional life, taking time away from my work and family. It is unacceptable that I have had to continue using a loaner vehicle for this extended period, especially when the issue remains unresolved. Furthermore, my attempts to resolve this matter with Toyota have been met with rude and unhelpful responses from your service agencies. The lack of support and professionalism has only intensified my frustration. Given that it has been over a year without any solution, I no longer find it acceptable to simply wait for a fix that may or may not come in a timely manner. At this point, I am requesting that my 2021 Toyota Avalon be replaced immediately. The ongoing delay and lack of resolution have made it clear that repairing the vehicle is no longer a satisfactory solution. The safety of my family is my top priority, and I demand a prompt and appropriate resolution to this matter. Please consider this an urgent request for action. I expect a response and a clear plan of action within the next [reasonable timeframe, e.g., 5 business days]. If this matter is not resolved, I will be forced to explore further actions, including seeking legal counsel. Thank you for your immediate attention to this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11646823 — an unverified report by a vehicle owner.
Airbag is pushing out of the passenger side dashboard and also on drivers side wheel. There is now a quarter inch gap where we can see behind it on the passenger side. There were VERY loud popping noises. There is a recall for this exact car model but for the following year, 2003-2005 (4?) but not for 2002. The 2002 model is affected and should be recalled for the same issue before it kills someone. Also the shifter will not not go into drive without first pushing it forward and backwards several times to engage and the green D light on the dashboard will not show up.
NHTSA complaint #11641801 — an unverified report by a vehicle owner.
SEATS ARE NOT REGISTERING FOR AIR BAG AND THE MIDDLE BACK SEAT BELT ALARM GOES OFF SAYING TO PUT SEAT BELT ON, BUT NO ONE IS SITTING IN BACK SEAT. SO WHILE I'M DRIVING I HAVE TO PULL OVER AND PLUG SEAT BELT IN TO GET THE SEATBELT WARNING SOUND TO STOP. THE SEATBELT IS NOT REGISTERING IN THE BACK SEAT AND THE FRONT SEAT IS NOT REGISTERING SOMEONE IS SITTING THERE FOR THE AIRBAG. IT DOESN'T REGISTER MY GRANDSON OR MY SON, WHICH IS DANGEROUS. KIDS ARE INVOLVED.
NHTSA complaint #11626075 — an unverified report by a vehicle owner.
To Whom It May Concern, I am filing this complaint to report Right Toyota in Scottsdale, Arizona, and Toyota Motor Corporation for their mishandling of a critical airbag safety recall (23TA15) on my 2020 Toyota Avalon Hybrid. The lack of transparency, misleading information, and failure to provide a remedy has left me with a vehicle that is unsafe to drive and has caused significant financial hardship. 1. Right Toyota never informed me of the recall, despite multiple service visits throughout the year. I only discovered this issue through my insurance company in August 2024. 2. I scheduled service appointments with Right Toyota on August 23rd and October 15th, 2023, after learning about the recall. Each time, I was told that there was no remedy available, and I was not offered any alternative solutions or a loaner vehicle. Toyota’s Brand Engagement Team later confirmed that a remedy for my specific vehicle is not expected until March 2026. 3. I called Right Toyota back after the manufacturer told me the dealership was meant to solve this issue by offering me a loaner vehicle or buying my car off me. I spoke to Jason Murdoch who informed it was preposterous to think they would offer me a loaner vehicle until 2026 and that the only option he could offer is buying my car off me 8K negative on what I still owe on my car loan. He told me the dealerships hands were tied unless NHTSA or the manufacturer gave specific instructions for me. 4. I have since relocated to Hawaii, where I cannot use the vehicle due to safety concerns. I am still making loan payments on a car that I cannot drive, and Right Toyota’s refusal to offer any assistance has placed me in a difficult situation. I request that Toyota and Right Toyota either: Repurchase the Vehicle: Take back the vehicle and pay off the remaining loan balance. Provide an Immediate Solution: If repurchasing is not possible, arrange for a free airbag repair or provide a rental vehicle until the remedy is available.
NHTSA complaint #11625964 — an unverified report by a vehicle owner.
Dec 20,2023 Manufacturer Recall Number23TB15 NHTSA Recall Number23V865 Recall StatusRecall Incomplete, remedy not yet available When will this be resolved? Can Toyota inspect my vehicle now?
NHTSA complaint #11622606 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Avalon. The contact received a notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11619388 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11603805 — an unverified report by a vehicle owner.