2007 Toyota Camry window and wiper problems

VISIBILITY

See attached document for complaint.

NHTSA complaint #11700413 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Because of the sticky dash’s glare on the driver side windshield, I could not see the car ahead of me at all. I almost hit a car that was in front of me not because he had braked because we were both still in motion but the glare was directly in my line of vision. I just happened to put my hand up over the glare and saw there was actually a silver car in front of me and I was way to close to it. No accident occurred but it almost did and certainly could have injured me and/or my passengers. This has to be fixed! That scared me to death! I truly had no idea there was a car in front of me as I could NOT see it from the dash’s glare off the windshield.

NHTSA complaint #11624048 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Vehicles dash board is melting. Produces a high shine effect that reflects sunlight into the front glass, effectively blinding the driver. Toyota has acknowledged this in a “warranty enhancement program” but will no longer repair the dashboard as the recall has “expired”. The warranty program had expired prior to me taking ownership of the vehicle. Engine burns oil due to piston assembly manufacturing errors. Toyota has acknowledged this in T-SB-0158-14 but will no longer repair the engine as the recall has “expired”. The recall had expired prior to me taking ownership of the vehicle.

NHTSA complaint #11615815 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My dash board is sticky and uncleanable, making it very hard to see out the windshield at all hours day or night, which could potentially cause a crash. I have also noticed tons of people online with the same problem. This needs to be recalled or class action lawsuit.

NHTSA complaint #11571336 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I recently purchased a used car for my son who is a new driver. He complained to me that there is a bad glare coming from the dashboard that impairs his visibility of the road in front of him. I took the attached picture of the situation and clearly the glare significantly impacts visibility as I can barely distinguish the car just ahead of us. In researching the issue online, I found there was an opportunity for the previous owner to have the dashboard replaced but they did not or were not aware of it and now that timeframe is over. Considering the potential safety issue here, why isn't this a recall item? Is there an opportunity to extend or re-open the replacement window or other action by your agency to address this issue before a serious or even deadly accident were to occur?

NHTSA complaint #11522278 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The dashboard on the car has melted and caused reflection on the windshield impacting the visibility. I was unable to see the road due to the reflection caused by the melting and sticky dashboard on the windshield. My safety is at risk while driving due to the reflection and glare on the windshield. The smell from melting dashboard is also a concern for myself and family including the infant. The car is available for inspection and the concern can be reproduced.

NHTSA complaint #11509780 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The dash is very sticky and is putting a glare when driving toward the sun it is so bad you can’t see pedestrians walking on the road.

NHTSA complaint #11507210 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The 2007 Toyota Camry has a manufacturing defect related to sticky/melting dashboards as a result of heat or humidity. Toyota sent me a warranty notice for an extension for 10 years from the date of first use of the vehicle, which they determined was the date that I purchased the vehicle on July 31, 2007. In 2013, I took the vehicle to a Toyota dealer, however, they refused to replace the dashboard because, in their opinion, it was not sufficiently compromised. However, now, years later, the dashboard has become very sticky and reflective. It produces a glare into the windshield, impairing vision, which is now a safety issue due to the manufacturer defect. This defect could cause serious injury and death. On August 5, 2022, I appealed to Toyota customer service for them to replace the dashboard. I emphasized the safety issue. However, a Senior Representative declined to make an exception. I then wrote to [XXX], CEO of Toyota Motor North America to ask for his help (see attached letter). I asked him to personally authorize the dashboard replacement and reply to me directly. Almost two months later, I have not received any communication from him. Moreover, on October 4th, I called Toyota customer service to follow-up on my letter. I was told that [XXX], Executive Office Administrator send me an email on September 1st asking for the best time to contact me. I never received this email, neither in my inbox or in my gmail spam folder. That same day, I called [XXX] and left a detailed voice message. I have called him several times since then, each time leaving a message on his voicemail. He has deliberately refused to return my phone calls. I am appalled that Toyota and its CEO does not take safety issues seriously. I kindly ask you to either contact Toyota on my behalf to have them replace the dashboard, or to issue a recall of all 2007 Toyota Camry's due to a manufacturer defect that can result in serious injury or death. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

NHTSA complaint #11489285 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I can not see well because the dash shinya, it is melting and sticky. oil consumption with my Camry 2007 I need always check the oil every single week

NHTSA complaint #11476410 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Dashboard is too reflective, has melted and is incredibly sticky. This has resulted in a glare off the windshield that shines back into the drivers eyes and compromises visibility.

NHTSA complaint #11473227 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I'm submitting this, as I've been dismissed by Toyota Corporation with my concerns. I purchased this car from an individual. I did not realize the magnitude of visibility issue with the glare from the dash. I asked at the time about the shiny and sticky dash, and the owner stated that year of Toyota Camry had defective dash that melted, therefor the issue. When I'm driving, the glare causes me not to be able to see clearly. I called Toyota Corporate office and was told it's not a safety issue although I explained in detail about the serious visual problem. Because the previous owner did not take care of the recall on this, I was told it's expired and nothing they will do. I told the man that it shouldn't have an expiration as it truly is a safety hazard! The glare was really bad one day that I couldn't see the traffic lights, etc. without leaning down and over to the middle. I realize I purchased this car used, however Toyota should honor the safety issue recall no matter when. The dash obviously was a major defect! I was told I could buy a carpet piece to go over it, which I do not want to do. I should not have to alter the interior look, plus I think it's totally tacky! Please let me know if there is anything you can do to help me get this dash replaced by Toyota. I couldn't upload video as the file is too large. The pictures give you somewhat of an idea of the safety issue. Thank you for your time!

NHTSA complaint #11448031 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The front dash assembly is melted over time and is so bad I cannot see out the front windshield. I told the dealership that I believe this was a recall and they said it was but that the specific job for that expired ? I didn’t know recalls expired. They are willing to fix the current situation with the current system failure of the over heating window switches but a major problem is the visibility up front. I have to wear sun glasses just to see through that horrible glare from the melted dashboard. Also not sure if their is any suspension issues with my 2007 Toyota Camry. The steering wheel shakes some and I’ve purchased new tires wheels and some rotation balance and alignment and no additional work or parts where needed to fix that problem. The alignment did reduce some steering wheel shaking but it’s getting worse again. Any help would be appreciated and if we could get the Dealership to fix the front dashboard that would be phenomenal. Thank you.

NHTSA complaint #11447311 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Toyota Camry 2007 has a sticky or melting dashboard issue and is impacting visibility when driving in sun. The dashboard shines and reflects on the windshield and impairs visibility. Toyota says their extended warranty to fix this issue is over however the vehicle has been serviced at dealerships multiple times and never was the recall / safety issue was reported to me. I would appreciate if someone can contact Toyota and ask them to fix the issue for vehicles that are still on the roads especially in the south where is blazing hot.

NHTSA complaint #11424222 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Drivers side sunvisor failed and broke off while driving. Visor fell thru drivers field of vision and distracted driver.

NHTSA complaint #11422807 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The dashboard melts. I went to toyota representatives many time and they didn’t help. It is really dangerous when the reflection of the melted dashboard blinds the driver.

NHTSA complaint #11422454 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DASH IS CRACKED, STICKY, AND MELTS IN THE HEAT. MAKES THE DASH SURFACE SHINY & REFLECTIVE - HARD TO SEE IN SUNNY CONDITIONS. THIS IS OBVIOUSLY A MANUFACTURERS' DEFECT DUE TO CHEAP PLASTIC BEING USED.

NHTSA complaint #11388840 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER'S SIDE FRONT SUN VISOR DOES NOT STAY IN THE UPRIGHT STOWED POSITION. IT DROOPS DOWN AND OBSTRUCTS VISIBILITY WHILE DRIVING.

NHTSA complaint #11387740 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THERE WAS A RECALL ON DASHBOARD ON MY VEHICLE AND TOYOTA WON'T REPLACE THE DASH NOW BECAUSE THEY SAY THAT THE REPLACEMENT PERIOD IS OVER NOW HOWEVER I'M MILITARY AND THIS HAPPENED WHEN I WAS DEPLOY. I HAVE TRIED CALLING THEM HOWEVER THEY DON'T HAVE ANY ANSWERS FOR ME. THANKS SO MUCH FOR YOUR HELP.

NHTSA complaint #11338412 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER SIDE SUN VISOR WILL NOT STAY UP. THIS PART WAS RECALLED, BUT WHEN I TRIED TO GET IT REPLACED BECAUSE I'D ALREADY PAID TO HAVE THE PASSENGER SIDE REPLACED, SERVICE FOLKS SAID IT WASN'T DEFECTIVE (AND IT WASN'T AT THE TIME). THEN AROUND 2016 THE VISOR STARTED NOT GOING TO THE ROOF AND WOULD HANG DOWN SLIGHTLY. OVER THE COURSE F THE NEXT TWO YEARS IT GOT TO WHERE IT WAS BLOCKING MY VIEW. TOYOTA SAID THE RECALL HAD EXPIRED SO I HAD TO REMOVE THE VISOR. NOW I HAVE TROUBLE IF I'M DRIVING INTO THE SUN. FRUSTRATING PART IS THAT HAD THEY DONE IT WHEN I ASKED ORIGINALLY I WOULDN'T BE IN THIS CIRCUMSTANCE.

NHTSA complaint #11327906 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I JUST BOUGHT THIS TOYOTA CAMRY AND DIDN'T REALIZE UNTIL AFTER THAT THE DASHBOARD IS VERY STICKY AND GETS REALLY SHINEY AS THE TEMPERATURE RISES. THIS CAUSES A GLARE ON THE WINDSHIELD. AFTER RESEARCHING I FOUND OUT THAT TOYOTA ISSUED A EXTENDED WARRANTY. HOWEVER THEY SAID THAT IT EXPIRED ON 5/31/17 AND THEY CANT DO ANYTHING. THIS IS A SAFETY ISSUE AND I BELIEVE THAT IT SHOULD BE RECALLED AND THEY SHOULD REPLACE THE DASHBOARD. THE CAR ONLY HAS 68370 MILES AND HAS A LONG LIFE. I DO FEEL THAT MY LIFE IS IN DANGER WITH THIS KNOWN PROBLEM THAT THEY DON'T WANT TO FIX. PLEASE HELP!!!!! THIS ISSUE IS ALL OF THE TIME.

NHTSA complaint #11327248 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE MELTING DASHBOARD WHICH CAUSES A SHINE WHICH REFLECTS INTO DRIVERS VISION IS A DANGER!!!! THE FACT THAT TOYOTA ALLOWS THIS TO GO ON, AND DOES NOT REMEDY IT FOR THOSE THAT (FOR WHATEVER REASON) MISSED THE NOTICES SENT OUT IS A DISGRACE, AND A DANGER TO NOT ONLY THE DRIVER, BUT EVERYONE ON THE ROAD!! HOW MANY PEOPLE ARE STILL DRIVING CARS WITH THIS ISSUE?? THESE ARE ACCIDENTS JUST WAITING TO HAPPEN! MY MOTHER'S CAR DASHBOARD DID NOT BEGIN TO "MELT" UNTIL AFTER THE NOTICES WERE SENT, SO SHE DIDN'T THINK THERE WAS AN ISSUE WITH HERS....SURPRISE!!! IT HAS NOW BEEN GOING ON FOR ABOUT 3 YEARS OR MORE. TOYOTA ONLY WANTS CUSTOMER TO PAY FOR REPAIR OUT OF POCKET. THIS WILL BE THE LAST TOYOTA IN OUR FAMILY!

NHTSA complaint #11287076 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MELTING DASHBOARD, STICKY SHINY AND CREATES GLARE ON WINDSHIELD THAT IS UNSAFE.

NHTSA complaint #11270711 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE MELTING DASHBOARD IS CAUSING TREMENDOUS GLARE FROM SUN CAUSING A SAFETY HAZARD. TOYOTA IS AWARE AND HAD A VOLUNTARY RECALL, BUT I DID NOT GET THE LETTER. WHEN I FOUND OUT ABOUT THE RECALL, I THOUGHT DATE OF FIRST USE WAS WHEN I BEGAN DRIVING THE CAR, IT IS NOT. THE SECONDARY COVERAGE FOR 10 YEARS AFTER DATE OF FIRST USE WAS 8/3/17. I CALLED TOYOTA ON 11/17/17 AND THEY SAID TOO LATE. I WENT TO TOYOTA AND CALLED CORPORATE ON 5-30-18, BUT THEY WOULD DO NOTHING. I USE A SUNSHIELD AND CAR IS MOSTLY GARAGED, BUT IT IS THE TEXAS HEAT CAUSING IT, AND I CAN'T STOP IT. I RECENTLY SAW THIS PROBLEM ON THE NEWS WITH NISSAN AND TOYOTA AND HOW DANGEROUS IT IS. THIS IS WHY I AM NOT FILING THIS REPORT.

NHTSA complaint #11265892 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

SUN VISOR (PASSENGER SIDE) HAS ROTATED SLOWLY DOWNWARD BLOCKING MY VIEW OF THE ROAD. APPARENTLY THE SPRING TENSION MECHANISM FAILED CAUSING THE VISOR TO HANG DOWNWARD OBSTRUCTING MY VIEW OF THE ROAD. NOTE: THE SUN VISOR AND SUN VISOR BRACKET WAS PREVIOUSLY INVOLVED IN A TOYOTA WARRANTY ENHANCEMENT NOTICE INVOLVING THIS SAME VEHICLE.

NHTSA complaint #11255928 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE SUN VISOR DROPPED, BLINDING MY SIGHT WHILE DRIVING. THIS IS DANGEROUS AND A CLEAR SAFETY ISSUE. TOYOTA HAD PREVIOUSLY ISSUED A WARRANTY ENHANCEMENT, BUT HAD SAID AT THE TIME THAT IF THE ISSUE HAS NOT YET APPEARED, WE SHOULD NOT DO ANYTHING. NOW THAT THE WARRANTY ENHANCEMENT PERIOD HAS EXPIRED, THEY ARE NOT PREPARED TO DO ANYTHING. THIS IS A CLEAR SAFETY CONCERN. A RECALL IS WARRANTED. NOT ONLY IS VISIBILITY SEVERELY IMPAIRED WHILE DRIVING, BUT ALSO REMOVING THE VISOR EXPOSES THE DRIVER TO STRONG SUN GLARES THAT MAKE IT DIFFICULT TO DRIVE SAFELY.

NHTSA complaint #11255332 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2007 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND AFFECTED THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO TOYOTA OF HOLLYWOOD (1841 N STATE ROAD 7, HOLLYWOOD, FL 33021, 855-472-9747) WHERE THE DASHBOARD WAS REPLACED. THE CONTACT WAS CHARGED A $250 SERVICE FEE FOR THE LABOR REQUIRED FOR THE REPAIR. AFTER THE DASHBOARD WAS REPLACED, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V689000 (VISIBILITY), WHICH WAS RELATED TO THE INITIAL DASHBOARD FAILURE. THE CONTACT DROVE THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE DASHBOARD WAS REPLACED. THE DEALER STATED THAT THE RECALL DID NOT APPLY TO THE CONTACT'S VEHICLE BECAUSE THE DASHBOARD HAD ALREADY BEEN REPLACED. RECENTLY, THE DASHBOARD BEGAN TO MELT AGAIN AND AFFECTED THE CONTACT'S VISIBILITY WHILE DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE RECALL AND OFFERED NO ASSISTANCE WITH HAVING THE DASHBOARD REPLACED. THE MANUFACTURER DID NOTIFY THE CONTACT THAT SHE WOULD BE ENTITLED TO A REIMBURSEMENT FOR THE INITIAL FEE FOR THE FIRST REPAIR. THE CONTACT SUBMITTED THE NECESSARY PAPERWORK TO RECEIVE REIMBURSEMENT, BUT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11255016 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

#1 08/19/19 REQUEST #215013 CHAT TRANSCRIPT (E-MAIL)N, DC 2059HIGHWAY #TRAFFIC S I REQUESTED AN EMAIL FOR THIS COMMUNICATION AND WAS DENIED BUT DIRECTED TO COMPLETE THE ONLINE FORM. AUG 9 2019, I COMMUNICATED VIA EMAIL WITH FRED ANDERSON TOYOTA JEFF DEMEYER | SERVICE DIRECTOR 803.796.6650 JDEMEYER@ANDERSON-AUTO.NET REGARDING STICKY MELTING DASHBOARD OF MY APPROX. 57,000 MI 2007 CAMRY. HIS REPLY " TOYOTA MOTORS NORTH AMERICA WILL NOT ALLOW A DEALER TO PERFORM ANY WARRANTY EXTENSIONS AFTER THEY HAVE EXPIRED. MY ADVISE WOULD BE TO CALL TOYOTA MOTORS AT (800)331-4331 AND START A CASE SEEKING REPLACEMENT OF THE DASH. IF APPROVED, THEY WILL NOTIFY US WITH AN AUTHORIZATION # AND WE CAN PROCEED WITH THE REPLACEMENT"AUG 10 2019, SPOKE WITH CUSTOMER SERVICE REPRESENTATIVE (SUSAN) @ TOYOTA MOTORS AT (800)331-4331 REGARDING DASH REPLACEMENT APPROVAL. SERVICE REQUEST DENIED!! OF COURSE THEY HAVE NO RECORD OF MY EVER DISCUSSING THIS MATTER WITH AN ADVISOR PRIOR TO THE WARRANTY NOTIFICATION. TO PARAPHRASE THE CUSTOMER SERVICE REPRESENTATIVE "TO PROVIDE AN EXCEPTION FOR ONE CUSTOMER WOULD MEAN THE EXCEPTION TO BE PROVIDED TO ALL CUSTOMERS", WE HAVE PARAMETERS IN PLACE WHICH DOES NOT ALLOW REPAIR BEYOND THE WARRANTY ENHANCEMENT EXPIRATION DATE".I HAVE REVIEWED THE COMPLAINTS @ TOYOTA MOTOR CORPORATION CUSTOMER CARE SERVICE. A CONSUMER POSTED A COMPLAINT JULY 2O 2019 REGARDING HIS 2007 CAMRY, "I JUST PURCHASED THIS CAR TWO WEEKS AGO AND NOTICED WITHIN A COUPLE OF DAYS A GLARE ON THE WINDSHIELD THAT NOT ONLY CAUSED A PROBLEM WITH BEING ABLE TO SEE THROUGH THE WINDSHIELD AT ON COMING TRAFFIC BUT IT ALSO CAUSED A HEADACHE FROM STRAINING TO SEE. UPON FURTHER INVESTIGATION, I NOTICED THE DASH WAS EXTREMELY STICKY, FINALLY REALIZING THE DASH WAS LITERALLY MELTING! THIS IS A TERRIBLE LIABILITY! THIS CAR ONLY HAD 138, 000 MILES WHEN I PURCHASED IT AND SHOULD STILL BE ELIGIBLE....FORM #2

NHTSA complaint #11245117 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

...FORM # 3 REQUEST #215013 CHAT TRANSCRIPT (E-MAIL)THE TOYOTA STICKY DASHBOARD LAWSUIT WAS FILED IN THE U.S. DISTRICT COURT FOR THE DISTRICT OF SOUTH CAROLINA - WENDY GEORGE V. TOYOTA MOTOR CORP., ET AL. THE PLAINTIFF WAS REPRESENTED BY RICHARDSON, PATRICK, WESTBROOK & BRICKMAN, LLC. SAYS IT WILL TAKE ABOUT 16 YEARS TO REPAIR THE VEHICLES ON THE DEALER WAITING LIST. BY THAT TIME THE VEHICLES WOULD LIKELY "BE OUT OF USE"!!!!!!!!!!!! THERE WAS ALSO LAWSUIT FILED BY MELISSA GRAHAM, THE OWNER OF A 2009 TOYOTA CAMRY. THAT LAWSUIT, MELISSA GRAHAM V. TOYOTA MOTOR CORP., ET AL., WAS DISMISSED AFTER TOYOTA ANNOUNCED THE WARRANTY PROGRAM. BECAUSE THIS WAS NOT A RECALL TOYOTA MOTOR CORPORATION IS REFUSING TO REPLACE THE STICKY DASHBOARD RESULTING FROM HEAT OF SUMMER AND WINTER HEATING WHICH CAUSES EYE, THROAT AND LUNG IRRITATION, CLOUDING, GLARE OF WINDSHIELD AND EYEGLASSES. THE CLOCK MOUNTED ON THE DASHBOARD HAS A CLOUD OVER THE PLASTIC COVER MAKING IT ALMOST IMPOSSIBLE TO READ AS WELL AS PLASTIC COVER OVER DOME LIGHTS. I BROUGHT ALL OF THIS TO THE ATTENTION OF SERVICE ADVISOR PRIOR TO THE TOYOTA WARRANTY ENHANCEMENT WHICH ENDED MAY 2017, HOWEVER THE SERVICE ADVISOR TOLD ME IT WAS NOT A KNOWN ISSUE, DID NOT RECORD THE ISSUE AND SUGGESTED WHATEVER I USED TO CLEAN THE DASH, CLOCK AND DOME LIGHT CREATED THE PROBLEM. MY QUESTION, WHAT IS IT GOING TO TAKE TO MAKE TOYOTA MOTOR CORPORATION TAKE RESPONSIBILITY OF THIS HEALTH AND SAFETY HAZARD? PERHAPS ANOTHER CLASS ACTION SUIT NOW THAT IT IS WELL DOCUMENTED DEALERS ARE RESELLING THESE VEHICLES WITH THE DASHBOARD DEFECT AND DENYING REPLACEMENT DUE TO MAY 2017 EXPIRATION DATE TO THOSE OF US STILL DRIVING THESE VEHICLES .NO MANUFACTURER SHOULD BE ALLOWED TO DENY LIABILITY FOR A DEFECT THAT IS CLEARLY A HEALTH AND SAFETY HAZARD. I ALSO EXPLAINED REPEATEDLY TO SERVICE DIRECTOR AND CUSTOMER SERVICE NUMEROUS INVALID WARRANTIES WERE RECEIVED

NHTSA complaint #11245123 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I BOUGHT MY CAR NEW AND I HAVE NEVER HAD A PROBLEM WITH THE DASHBOARD UNTIL JUNE 2017. I TOOK IT TO THE TOYOTA DEALERSHIP BECUSE I READ ON THE INTERNET THAT THIS WAS A DEFECT WITH THE CAR. I ALSO NEVER REVEIVED A LETTER FROM TOYOTA REGARDING THE DASHBOARD. WHEN I TOOK THE CAR TO TOYOTA THEY SAID IT WAS STICKY AND THEY ORDERED A NEW DASHBOARD. I TOOK THE CAR IN THEN GOT A PHONECALL FROM THE SERVICE DEPARTMENT THAT TOYOTA WOULD NOT COVER THE COST BECAUSE IT WAS AFTER MAY 2017. NOW IT IS BECOMING A SAFTEY ISSUE BECASE OF THE MELTING IT IS REFLECTING ON MY WINDSHIELD WHICH IS A SAFTEY HAZARD WHEN I DRIVE THE CAR WHEN THE SUN IS OUT. TOYATA CORPORATE TOLD ME THEY MAKE NO EXCEPTIONS. WHAT CAN I DO?

NHTSA complaint #11241002 — an unverified report by a vehicle owner.