FaultScore

FaultScore report

2015 Volkswagen GTI problems

Owners have filed 123 complaints about the 2015 Volkswagen GTI with NHTSA between 2015 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 2 of 29 worst.

F

FaultScore 81/100

Higher is worse. Measured against the other years of the Volkswagen GTI.

How this is worked out

The numbers

123

Complaints

3

Crashes reported

1

Fires reported

13

Injuries reported

50,000 mi

Median mileage at failure

Half of reported failures happened before this

39%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 92 vs 50 Severity 71 vs 50 Early failure 66 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 92
Against the median year of the Volkswagen GTI. 50 means typical for this model; 100 means roughly double.
Severity — 71
13.8% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 66
39% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2015 compares with every other Volkswagen GTI

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2015 Volkswagen GTI

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 40 32.5%

1 crashes, 1 fires · median 59,117 mi

Median failure at 47,000 miles

Median failure at 90,000 miles

1 crashes, 0 fires · median 40,000 mi

Brakes 7 5.7%

Median failure at 11,400 miles

Steering 6 4.9%

Median failure at 58,000 miles

Body & Structure 4 3.3%

1 crashes, 0 fires · median 36,500 mi

Electrical System 4 3.3%

Median failure at 77,809 miles

Airbags 3 2.4%

Median failure at 77,809 miles

Wheels 2 1.6%

Median failure at 12,000 miles

Windows, Mirrors & Wipers 2 1.6%

Median failure at 36,375 miles

Suspension 2 1.6%
Driver Assist & Collision Avoidance 1 0.8%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 1.4%
1,000 – 9,999 miles 3 4.3%
10,000 – 24,999 miles 15 21.4%
25,000 – 49,999 miles 15 21.4%
50,000 – 74,999 miles 21 30.0%
75,000 – 99,999 miles 9 12.9%
100,000 – 149,999 miles 6 8.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jun 2015 peak 7 Mar 2026

NHTSA investigations into the 2015 Volkswagen GTI

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

RQ23007 Opened 12 Dec 2023 Closed 1 Jul 2024 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER

Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)

On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emiss...

Recalls on the 2015 Volkswagen GTI

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

24V110000

FUEL SYSTEM, GASOLINE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

19V615000

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."

Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

16V647000

FUEL SYSTEM, GASOLINE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system.

Risk: As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire.

15V229000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Volkswagen Golf, and GTI manufactured on February 17, 2014, to May 22, 2014, and Audi A3 manufactured on February 16, 2013, to April 23, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

Risk: If the fuel pump fails, the vehicle will not start, or if the engine is running, it will stop and the vehicle will stall, increasing the risk of a crash.

15V028000

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.

Risk: A fuel leak, in the presence of an ignition source, can result in a vehicle fire.

14V412000

STEERING

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Golf and GTI vehicles manufactured January 27, 2014, to May 12, 2014. In the affected vehicles, the stabilizer link fasteners may come loose and possibly interfere with the steering of the vehicle.

Risk: A loose stabilizer link may interfere with the vehicle's steering, requiring additional effort to control the vehicle, increasing the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2024095 86,308 units in Canada

Fuel System

Issue: On certain vehicles, a seal for the suction jet pump inside the fuel tank could fail. As a result, fuel may flow directly into the evaporative emission control system (EVAP). If this happens, fuel could leak from the charcoal canister. Note: This problem could cause a fuel odor, the fuel nozzle to stop early and/or fuel to spill when refueling. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the suction jet pump.

Recall 2021326 96,497 units in Canada

Fabrics

Issue: On certain models, the chrome layer could peel off of the trim located around the gear shift cover. If this happens, sharp edges can be created. Safety Risk: Exposed sharp edges can create the risk of a cut. Corrective Actions: Volkswagen will contact owners by mail and instruct you to take your vehicle to a dealer to replace the gear shift cover trim frame.

Recall 2019423 117,306 units in Canada

Powertrain

Issue: On certain vehicles, a build-up of silicate on the shift lever switch could cause the transmission to detect that it is in the Park position when it isn't. This could allow the ignition key to be removed when the transmission is not in the Park position. If the parking brake is not applied, this could allow the car to roll away. Safety Risk: If the transmission position is not displayed correctly, a user may not know that the vehicle is not in the PARK position. If the parking brake is not applied, this could create a risk of a vehicle roll-away and increase the risk of a crash. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have a new shift lever micro switch and control unit installed.

Recall 2016430 33,894 units in Canada

Fuel System

On certain vehicles, the suction pump inside the fuel tank designed to purge fuel from the evaporative emissions (EVAP) system may be compromised. This could cause fuel to flow directly into the EVAP system which could, over time, accumulate and cause a leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will replace the suction pump inside the fuel tank.

Recall 2015504 17,240 units in Canada

Engine

On certain vehicles, the camshaft lobe which actuates the vacuum pump may fail, causing the pump to fail to deliver further vacuum supply to the brake booster, potentially increasing stopping distances. This would also result in a reduction in available engine power. These issues could increase the risk of a crash causing injury and/or damage to property. Note: This issue would result in the Engine Malfunction Indicator Light (MIL) illuminating. Correction: Dealers will update the engine control module (ECM) software.

Recall 2015161 1,203 units in Canada

Fuel System

On certain vehicles, improper nickel plating of certain fuel pump internal components could contaminate the pump, potentially resulting in an inoperative fuel pump. This could result in a no-start condition, or an engine stall without warning and without the ability to restart the vehicle, which could increase the risk of a crash. Correction: Dealers will replace the fuel pump.

Recall 2014575 2,708 units in Canada

Fuel System

On certain vehicles, a sealing cap at the fuel rail may fail to seal, allowing fuel to leak into the engine compartment during engine operation. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will inspect, and if necessary, replace the fuel rail.

Recall 2014288 446 units in Canada

Suspension

On certain vehicles, the stabilizer link fasteners may have been improperly torqued during the assembly process. As a result, the fasteners may loosen over time. This could result in the stabilizer link detaching and interfering with the vehicle's steering, which would unexpectedly increase steering effort, and could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the front stabilizer links.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Exton, PA 2 injured

UNKNOWN OR OTHER

The chrome trim frame on the manual gear shift cover cracks and flakes off, causing dangerous sharp edges that have cut the hands of multiple members of my family. Same as the issue causing VW Service Action 34J7/34L9 except for manual transmission vehicles. Dealership looked up my VIN and said no recall or Service Action was available even though they know it's a common issue.

NHTSA complaint #11633737 — an unverified report by a vehicle owner.

at 85,000 miles Rossville, GA 1 injured

AIR BAGS

The contact owned a 2015 Volkswagen GTI A7. The contact stated while driving at approximately 30 MPH, while accelerating from a stop the vehicle was involved in a front collision caused by loose gravel on the road. The contact stated she lost control and drove into a ditch that struck a concrete culvert. The contact sustained minor injuries such as bruises on her elbows, knees, and head but did not require medical attention. The air bags did not deploy. The vehicle was towed to a tow lot which was then towed to the insurance lot for further investigation. A police report was filed. The insurance provider deemed the vehicle totaled and took it to a tow lot. Upon further investigation the contact related the failure to an unidentified recall however, the VIN was not included. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA complaint #11615479 — an unverified report by a vehicle owner.

West Windsor, NJ 1 injured

UNKNOWN OR OTHER

This razor blade sharp chrome trim near the shift nob and the small storage compartment is cutting my finger up every time I tried getting something out of the small compartment. This has already happened to me three times already while driving, it's like a paper cut and you look down to find a cut with blood dripping out of your finger. It is extremely dangerous when you are driving on the road when this happen, Volkswagen should have a recall on this chrome trim piece for the safety of all GTI owners period. I'm not the only one with this problem, many MK7 GTI owners are experiencing the same issue.

NHTSA complaint #11439772 — an unverified report by a vehicle owner.

West Chester, PA 1 injured

UNKNOWN OR OTHER

The sunroof on my car spontaneously exploded with no known cause. I was driving west on I-76 near Pittsburgh PA, going 70 mph. Suddenly a sound like a gunshot was heard and the sunroof had shattered leaving a big hole. The glass was contained above me and the passenger because the sun roof shade happened to be closed.

NHTSA complaint #11422288 — an unverified report by a vehicle owner.

at 60,000 miles Natick, MA 1 injured

UNKNOWN OR OTHER

I'VE CUT MY HAND OPEN TWICE IN 18 HOURS ON SOME SHARP EDGED TRIM AROUND THE GEAR SHIFT JUST BY SHIFTING INTO PARK. BOTH TIMES THE CAR WAS STATIONARY. FIRST HAPPENED 12/10 PM THEN AGAIN 12/11 AM. I NEEDED FIRST AID AS I WAS BLEEDING PRETTY BADLY, DID NOT NEED A DOCTOR.

NHTSA complaint #11288541 — an unverified report by a vehicle owner.

at 66,688 miles Westworth Village, TX 1 injured

UNKNOWN OR OTHER

TRIM PEELING FROM SHIFTER PRODUCES A RAZOR SHARP EDGE. CUT MY FINGER ON IT, PRETTY DEEP CUT, BLEEDING PROFUSELY. CUT FROM RETRIEVING ITEMS FROM FRONT CUBBY.

NHTSA complaint #11277810 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Spencer, MA

UNKNOWN OR OTHER

Bought car recently and it came from the dealer with an exlamation point light, audible warning and message in the screen saying "ERROR: Service vehicle. Only leave vehicle in P position". i can also take my key out of the car when not in park. im pretty sure it is a microswitch or entire gear shifter mechanism depending. It is the same thing that happened for Compliance Recall 37L5. copying and pasting info regarding 37L5. Compliance Recall 37L5 – Shift Lever Micro Switch What vehicles are included in Compliance Recall 37L5? Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles. What is the concern for Compliance Recall 37L5? Over time, a build-up of silicate on the shift lever micro switch contacts can make it possible to remove the key from the ignition switch without the shift lever being in the "P" Park position. This makes the vehicle noncompliant with 49 CFR 571.114 Standard No. 114 Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in the "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. What is the repair for Compliance Recall 37L5? When parts become available, dealers will install an additional switch and circuit board.The recall repair will be FREE. *** old, parts are probably out now When will the repair for Compliance Recall 37L5 be available? This recall repair is not yet available. *outdated, probably available already Are there any precautions I should take because my vehicle is part of Compliance Recall 37L5? Yes. If this condition is present in the vehicle, an audible warning sound and failure message may appear in the instrument cluster. If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle serviced.

NHTSA complaint #11726254 — an unverified report by a vehicle owner.

Alameda, CA

FUEL/PROPULSION SYSTEM

Recall service was performed on the fuel system. The vehicle was operating normally before the recall. Shortly after the recall service, the fuel gauge failed and became stuck at mid-level. Dealer refuses to cover the repair and claims it is unrelated, but the timing and failure of another fuel system component suggests otherwise. This presents a safety issue because the driver cannot determine fuel level or range and may impact other recalled vehicles and should be included in the repair of the fuel system. The recall that was performed on the vehicle was "Safety Recall 20UF - Suction Jet Pump". I believe the timing of the failure suggests that the recall work impacted the vehicle fuel system and I don't believe it's fair for customers following safety recalls to be punished and required to pay for further damages caused from a recall on the vehicle.

NHTSA complaint #11697710 — an unverified report by a vehicle owner.

Stamford, CT

FUEL/PROPULSION SYSTEM

I purchased a vehicle from a dealer and there was an open recall for said vehicle. I was looking on the NHTSA.gov website and discovered a document mentioning that it is illegal for a dealership to sell a vehicle with an open & not fixed recall, prior to selling said vehicle. I am not entirely sure what this means for me and my vehicle but, I wanted to submit a claim just in case. Please contact me back if you require more information. I have scheduled a service at a certified Volkswagen dealership in my area to repair the suction jet pump recall for next Thursday (March 6) but, am afraid to drive the car until then as I started experiencing issues 2 days after the purchase of my GTI. Thank you.

NHTSA complaint #11644907 — an unverified report by a vehicle owner.

Exton, PA 2 injured

UNKNOWN OR OTHER

The chrome trim frame on the manual gear shift cover cracks and flakes off, causing dangerous sharp edges that have cut the hands of multiple members of my family. Same as the issue causing VW Service Action 34J7/34L9 except for manual transmission vehicles. Dealership looked up my VIN and said no recall or Service Action was available even though they know it's a common issue.

NHTSA complaint #11633737 — an unverified report by a vehicle owner.

at 85,000 miles Rossville, GA 1 injured

AIR BAGS

The contact owned a 2015 Volkswagen GTI A7. The contact stated while driving at approximately 30 MPH, while accelerating from a stop the vehicle was involved in a front collision caused by loose gravel on the road. The contact stated she lost control and drove into a ditch that struck a concrete culvert. The contact sustained minor injuries such as bruises on her elbows, knees, and head but did not require medical attention. The air bags did not deploy. The vehicle was towed to a tow lot which was then towed to the insurance lot for further investigation. A police report was filed. The insurance provider deemed the vehicle totaled and took it to a tow lot. Upon further investigation the contact related the failure to an unidentified recall however, the VIN was not included. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA complaint #11615479 — an unverified report by a vehicle owner.

Seattle, WA

UNKNOWN OR OTHER

Shift boot trim near storage compartment has a metal coating that starts to flake off and is razor sharp. This frequently cuts myself and my wife and is dangerous enough to have issued a recall but apparently it is only for automatics. This is odd since both Auto and Manual have a similar problem that seems to be widespread on forums across the web. Service Action Code: 34J7/34L9

NHTSA complaint #11612907 — an unverified report by a vehicle owner.

Washington, DC

FUEL/PROPULSION SYSTEM

On 8/1/2024 my housemate was driving this vehicle on the highway and another driver signaled to her that there was an issue with the vehicle. He put a white board outside of the drivers side window which said "gas is pouring out of the back of your car." There was no warning light to indicate that something was wrong and no prior leaking. When she arrived at home the fuel tank was nearly empty and she informed me of the problem. I asked her when she had filled the tank and she said approximately 2 days ago and that prior to starting her short drive today had over half a tank of fuel. I took the car to the gas station to try to fill the tank. I was unable to fill the tank as the shut off mechanism kept triggered at the fuel pump. I was able to get less than half a tank of gas into the vehicle, so that I could drive is less than 5 miles to the mechanic. During this drive I lost approximately 1/4 of a tank of fuel. After an analysis of the vehicle they determined that fuel was leaking through the carbon canister. They identified this as an issue related to a recalled suction jet pump seal. I had my vehicle towed to the VW dealership in order to complete the repair. I was informed that at that time the repair for the recall was unavailable. Their review of the vehicle noted that the carbon canister had overflowed and leaked. This is a direct result of the suction pump seal failing. I requested both from the dealer and VW directly that this repair be covered under the recall and they stated that the language in the recall prevents them from covering the expense of my repair even though this damage is listed as a potential result of their recalled parts failure. VW put me & my loved one at risk. Driving a car that is leaking fuel is extremely dangerous and they have skirted their responsibility as a business by refusing to cover a repair that is a direct result of their recalled parts failure. I have filed a report w/ VW directly and the case number is 06376308.

NHTSA complaint #11610397 — an unverified report by a vehicle owner.

at 118,000 miles El Paso, TX

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen GTI. The contact stated while driving at an undisclosed speed; there was an abnormal fuel odor inside the vehicle, and the contact became aware of a fuel leak. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000. VIN tool confirms parts not available.

NHTSA complaint #11605408 — an unverified report by a vehicle owner.

Edgewater, FL

ENGINE

Suction jet pump failed causing vehicle to have numerous issues and had to be repaired due to being unable to drive. Suction jet pump has a recall with no remedy. Repairs cost me $3369.39 and car was in the shop for 24 days while shop tried to locate recalled part from a distributor.

NHTSA complaint #11604871 — an unverified report by a vehicle owner.

Edgewater, FL

FUEL/PROPULSION SYSTEM

Suction jet pump failed causing vehicle to have numerous issues and had to be repaired due to being unable to drive. Suction jet pump has a recall with no remedy. Repairs cost me $3369.39 and car was in the shop for 24 days while shop tried to locate recalled part from a distributor.

NHTSA complaint #11604871 — an unverified report by a vehicle owner.

Pittsburgh, PA

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11604317 — an unverified report by a vehicle owner.

at 107,630 miles Dacula, GA

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen GTI. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was previously taken to the local dealer where it was diagnosed and the intake manifold, fuel injector, spark plugs, carbon block, and camshaft adjuster magnet were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 107,630. VIN tool confirms parts not available.

NHTSA complaint #11602390 — an unverified report by a vehicle owner.

at 107,630 miles Dacula, GA

ENGINE

The contact owns a 2015 Volkswagen GTI. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was previously taken to the local dealer where it was diagnosed and the intake manifold, fuel injector, spark plugs, carbon block, and camshaft adjuster magnet were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 107,630. VIN tool confirms parts not available.

NHTSA complaint #11602390 — an unverified report by a vehicle owner.

Houston, TX

UNKNOWN OR OTHER

My daughter was driving the car on [XXX] in Sealy, Texas, and the sunroof spontaneously shattered. The driver and passenger did not detect an impact that caused the glass to break. VW Care has refused to offer me financial assistance due to the fact the vehicle is out of warranty. The case number associated with my call to VW Care is [XXX]. However, I believe this is a very dangerous product defect that needs to be addressed, as were defective airbags in cars that have been out of warranty. The car only has 36,000 miles. This is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11598363 — an unverified report by a vehicle owner.

at 53,000 miles Captain Cook, HI

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while driving at approximately 40 MPH, she observed a strong fuel odor and gas leaking from under the passenger’s side rear of the vehicle. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 53,000.

NHTSA complaint #11592163 — an unverified report by a vehicle owner.

at 90,000 miles Norfolk, VA

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen Golf GTI. The contact stated that upon parking the vehicle, he received a warning notification informing him that the vehicle was leaking fluids. After a visual inspection, the contact observed gasoline leaking from underneath the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the fuel tank suction pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 90,000.

NHTSA complaint #11586205 — an unverified report by a vehicle owner.

Columbia, SC

ENGINE

This recall was issued in feb 2024 and there is still not a remedy available. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available I am smelling gas in my car intermittently and this could be related to the recall. We need a remedy for this now. So I am issuing this complaint.

NHTSA complaint #11582611 — an unverified report by a vehicle owner.

Columbia, SC

FUEL/PROPULSION SYSTEM

This recall was issued in feb 2024 and there is still not a remedy available. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available I am smelling gas in my car intermittently and this could be related to the recall. We need a remedy for this now. So I am issuing this complaint.

NHTSA complaint #11582611 — an unverified report by a vehicle owner.

at 130,000 miles Kula, HI

STEERING

The contact owns a 2015 Volkswagen GTI. The contact stated that upon shifting the vehicle into park, a message displayed reading "Please Place the Vehicle in Park," failing to recognize that the shifter was already in park. The contact also stated that the failure prevented the doors from being locked manually or by using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V464000 (Steering, Electrical System) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 130,000.

NHTSA complaint #11556334 — an unverified report by a vehicle owner.

at 130,000 miles Kula, HI

ELECTRICAL SYSTEM

The contact owns a 2015 Volkswagen GTI. The contact stated that upon shifting the vehicle into park, a message displayed reading "Please Place the Vehicle in Park," failing to recognize that the shifter was already in park. The contact also stated that the failure prevented the doors from being locked manually or by using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V464000 (Steering, Electrical System) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 130,000.

NHTSA complaint #11556334 — an unverified report by a vehicle owner.

at 110,000 miles Phoenix, AZ

FUEL SYSTEM, GASOLINE

The contact owns a 2015 Volkswagen GTI. The contact stated that after parking the vehicle, her husband exited the vehicle and noticed an abnormal odor. The contact's husband walked around to inspect the vehicle. The contact's husband noticed gasoline leaking from the rear of the vehicle. The contact stated that her husband noticed a trail of gasoline leading up to the vehicle. The vehicle was taken to a dealer. The vehicle was diagnosed with a fuel leak from an internal failure. The contact was informed that the charcoal canister and purge valve needed to be replaced, and the vapor side of the fueling system needed to be flushed. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 110,000.

NHTSA complaint #11550419 — an unverified report by a vehicle owner.

Saint George, UT

FUEL/PROPULSION SYSTEM

Fuel leak in the passenger rear wheel well. Called local Volkswagen dealership and was told the suction pump was replaced in 2016 as the originals were known for having defects causing the same issues I am currently having. Replacement part seems to be defective as fuel is leaking onto the ground and in the wheel well which is a hazard for the environment and potential danger as a fire hazard. The problem has been recent for me (within the past 2 days) reading online it has apparently been a persistent issue since 2015 with the same make and model of vehicles for the 2015 and 2016 models.

NHTSA complaint #11549719 — an unverified report by a vehicle owner.

San Antonio, TX

ENGINE

Camshaft broken due deficiency on quality of the product, they have a recall of many cars but for casualty my car is not on the list, va don’t want to fix it and now I have to spend mor than 5500

NHTSA complaint #11515753 — an unverified report by a vehicle owner.

Goose Creek, SC

ENGINE

What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant leak from very known area which is the water pump. How was your safety or the safety of others put at risk? If leaks to much it can cause the car to run very hot and have to pull over. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes most dealers do say it is a common problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

NHTSA complaint #11501147 — an unverified report by a vehicle owner.

Miliani, HI

FUEL/PROPULSION SYSTEM

There have been several instances where I can’t fill gas tank. Check Fuel Tank Cover light comes on frequently along with the check engine light. I smell gas while warming up my car There have been several instance where fuel gage is going down extremely fast, not in line with how much gas I’m using.

NHTSA complaint #11500524 — an unverified report by a vehicle owner.