Owners have filed 662 complaints
about the 2012 Volkswagen Passat with NHTSA between 2011 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 9 of 30 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 97
Against the median year of the Volkswagen Passat. 50 means typical for this
model; 100 means roughly double.
Severity — 24
4.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 38
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2012 compares with every other Volkswagen Passat
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1557.7%
Driver Clockspring/Spiral Cassette
415.4%
Door
27.7%
Seals/Gaskets
13.8%
Fuel Pump
13.8%
Adaptive Cruise Control
13.8%
Inflator Module
13.8%
Instrument Cluster/Panel
13.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
164.1%
1,000 – 9,999 miles
164.1%
10,000 – 24,999 miles
225.7%
25,000 – 49,999 miles
11429.3%
50,000 – 74,999 miles
9624.7%
75,000 – 99,999 miles
6516.7%
100,000 – 149,999 miles
4712.1%
150,000+ miles
133.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2011peak 24Aug 2026
NHTSA investigations into the 2012 Volkswagen Passat
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
RQ17009Opened 13 Nov 2017Closed 4 May 2018AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
PE15010Opened 24 Mar 2015Closed 28 Sep 2015AIR BAGS:FRONTAL
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag war...
Recalls on the 2012 Volkswagen Passat
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V834000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Beetle, Beetle Convertible, 2012-2014 Passat, 2017 Passat Wagon, and 2006-2007 Passat Sedan vehicles. The driver's side frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V862000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2015 Passat, 2011-2014 Golf A6, and 2011-2013 Audi A3 diesel vehicles, thought to have been previously repaired under one of the Takata air bag recalls. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V389000
EXTERIOR LIGHTING:HEADLIGHTS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.
18V329000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
18V148000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
17V309000
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2014 Passat vehicles, equipped with diesel engines and Direct-Shift Transmissions (DSG). The vehicle's underbody heat shield may not be long enough to protect the right half-shaft grease boot from heat, potentially resulting in a grease leak.
Risk: If the leaking grease contacts a heated surface, such as the exhaust system and/or the diesel particulate filter (DPF), it could increase the risk of fire.
16V171000
ELECTRICAL SYSTEM:WIRING
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2012-2014 Passat vehicles equipped with TDI engines. Due to improperly assembled wire seals in a connector for an underbody sensor, water may enter and corrode the electrical connectors of the sensor, causing an electrical short.
Risk: An electrical short can cause the electrical connectors of the sensor to overheat, increasing the risk of a fire.
16V078000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202464918,995 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Volkswagen will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver-front airbag. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 2020353132,432 units in Canada
Label
Issue: On certain vehicles, the warning label for the engine block heater cable is written in English only. As a result, a French user may not receive important safety information about how to use the engine block heater. A label that is not provided in both official languages could create confusion. Safety Risk: User confusion could increase the risk of injury when trying to use the block heater. Corrective Actions: The company will mail each owner a new label for the block heater cable. If you would like help installing the label, you can contact a dealer for assistance.
Recall 201924251,987 units in Canada
Lights And Instruments
Issue: Certain vehicles were built with headlights that may allow horizontal adjustment. This is not allowed under Canadian regulations. Safety Risk: Headlights that are not properly adjusted could cause reduced visibility or glare for oncoming drivers, and could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the headlights. A blocking cap will be installed on the horizontal adjusters as necessary.
Recall 201811137,197 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the driver frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the driver frontal airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Additional Note: This recall supersedes the Volkswagen brand vehicles subject to recall 2016-064 (Volkswagen Recall 69M9). Volkswagen vehicles completed under the previous 2016-064 recall require repair under this recall, as the previous recall remedy was an interim repair. Interim repair parts must be replaced with final repair parts.
Recall 201725610,106 units in Canada
Powertrain
On certain vehicles, an underbody heat shield may not be long enough to protect the right drive half-shaft grease boot from heat. Over time, this could lead to a grease leak from the boot. If leaking grease comes into contact with heated surfaces of the exhaust system and/or diesel particulate filter (DPF), it could lead to a fire potentially causing injury and/or damage to property. Correction: Dealers will install a revised heat shield and certain vehicles will have the upper boost hose replaced.
Recall 201613211,693 units in Canada
Electrical
Certain vehicles may have been equipped with an underbody sensor containing an improperly assembled seal which could allow water to penetrate and corrode the electrical terminals. This could lead to an electrical short causing the Malfunction Indicator Light (MIL) to illuminate in the vehicle and cause the circuit to overheat, increasing the risk of fire causing injury and/or damage to property. Correction: Dealers will inspect and if necessary replace the affected connector.
Recall 201606464,660 units in Canada
Airbag
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the front driver airbag inflator. Note: This campaign only affects the Audi A5 and Audi S5 Cabriolet models.
Recall 201534441,308 units in Canada
Seats And Restraints
On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.
Reports where the owner recorded a crash, a fire, an injury or a death.
South Hill, VACrash
AIR BAGS
Car accident and all left side airbags deployed but not the drivers airbag which we had the recall repaired on.
NHTSA complaint #11753554 — an unverified report by a vehicle owner.
at 121,000 milesGalena, OHFire
UNKNOWN OR OTHER
MY CAR CAUGHT ON FIRE WHILE I WAS DRIVING AND ALMOST KILLED ME AND MY DAUGHTER. THE FIRE DEPARTMENT CAME AND PUT IT OUT BUT IT IS A TOTAL LOSS. I THINK IT COULD WELL BE THE STARTER AS MANY 2011 BUILD VW PASSATS WERE AFFECTED.
NHTSA complaint #11208500 — an unverified report by a vehicle owner.
at 121,000 milesGalena, OHFire
FUEL/PROPULSION SYSTEM
MY CAR CAUGHT ON FIRE WHILE I WAS DRIVING AND ALMOST KILLED ME AND MY DAUGHTER. THE FIRE DEPARTMENT CAME AND PUT IT OUT BUT IT IS A TOTAL LOSS. I THINK IT COULD WELL BE THE STARTER AS MANY 2011 BUILD VW PASSATS WERE AFFECTED.
NHTSA complaint #11208500 — an unverified report by a vehicle owner.
Greensboro, NCCrash2 injured
AIR BAGS
TAKATA RECALL I LOOKED UP VEHICLES VIN AN NOTICED 6 RECALLS ON IT I HAD GOT THE ISSUE FIXED AND I NOTICED MY SENSOR IN MY TIRE WAS BLINKING I TOOK IT BACK TO THE DEALERSHIP GUY WORKING TOLD ME ONLY A SENSOR I NEED TO PAY FOR WHICH I HAVE ALREADY LOOKED UP AN SEEN THAT IT WAS A RECALL ON THE TIRE SENSOR ON THE 24 OF FEBRUARY I'M RIDING DOWN PATTON ST IN GREENSBORO NC I NOTICED MY AIRBAG LIGHT WAS BLINKING STEERING WHEEL STARTED TO SHAKE RATTLED ME I PULLED OVER AND AIRBAGS DEPLOYED I BEGAN TO GET IN THE CAR I'M NOT SURE WHY THE AIRBAGS CAME OUT I HAD TO GO TO THE HOSPITAL DUE TO THE AIRBAGS HITTN ME IN THE FACE I HAVE REACHED OUT TO THE DEALERSHIP SPOKE WITH SUPERVISOR EBBIE ALSO DISRESPECTFUL I'M ONLY WANTING MY CAR FIXED BECAUSE OF AN ISSUE THAT WAS RECALLED ON VOLKSWAGEN VEHICLES
NHTSA complaint #11182819 — an unverified report by a vehicle owner.
Greensboro, NCCrash2 injured
UNKNOWN OR OTHER
TAKATA RECALL I LOOKED UP VEHICLES VIN AN NOTICED 6 RECALLS ON IT I HAD GOT THE ISSUE FIXED AND I NOTICED MY SENSOR IN MY TIRE WAS BLINKING I TOOK IT BACK TO THE DEALERSHIP GUY WORKING TOLD ME ONLY A SENSOR I NEED TO PAY FOR WHICH I HAVE ALREADY LOOKED UP AN SEEN THAT IT WAS A RECALL ON THE TIRE SENSOR ON THE 24 OF FEBRUARY I'M RIDING DOWN PATTON ST IN GREENSBORO NC I NOTICED MY AIRBAG LIGHT WAS BLINKING STEERING WHEEL STARTED TO SHAKE RATTLED ME I PULLED OVER AND AIRBAGS DEPLOYED I BEGAN TO GET IN THE CAR I'M NOT SURE WHY THE AIRBAGS CAME OUT I HAD TO GO TO THE HOSPITAL DUE TO THE AIRBAGS HITTN ME IN THE FACE I HAVE REACHED OUT TO THE DEALERSHIP SPOKE WITH SUPERVISOR EBBIE ALSO DISRESPECTFUL I'M ONLY WANTING MY CAR FIXED BECAUSE OF AN ISSUE THAT WAS RECALLED ON VOLKSWAGEN VEHICLES
NHTSA complaint #11182819 — an unverified report by a vehicle owner.
at 125,298 milesAvondale, AZCrash
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH, THE CONTACT CRASHED INTO THE REAR OF A 2018 HONDA ACCORD. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE VEHICLE DAMAGES HAD NOT BEEN DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,298.
NHTSA complaint #11112764 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 185,000 milesEnglewood, CO
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags). The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, but the dealer refused to perform the repair until the contact paid for a diagnostic test for an internal communication error code. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 185,000.
NHTSA complaint #11754408 — an unverified report by a vehicle owner.
South Hill, VACrash
AIR BAGS
Car accident and all left side airbags deployed but not the drivers airbag which we had the recall repaired on.
NHTSA complaint #11753554 — an unverified report by a vehicle owner.
Nevada, TX
POWER TRAIN
I own a 2012 Volkswagen Passat [VIN [XXX] ] with approximately 1315xx miles. On December 17, 2025, I took the car to Rockwall County Volkswagen for three recalls. The car was running and was driven 9.5 miles to the dealership under its own power. I left the engine running when I left the it with the service advisor. When I returned to retrieve the car the following day, the service advisor informed me the car would not start. Their explanation shifted within the same conversation — first that someone had shut it off and it would not crank, then that it would crank but would not start. They claimed they had to pushed it into the service bay, replaced the airbag, and "code the computer for the clock-spring." The dealer refused to repair the no-start condition that occurred in their custody. I towed the car home at my own expense - $161. I performed my own diagnostic work using VW scan tools. The vehicle exhibited a textbook immobilizer or component protection rejection pattern: it would crank, start briefly for 1–2 seconds, then shut off, with three instrument cluster chimes and the coolant fan activating. The scan tool could not communicate with all vehicle modules, consistent with a failed module programming. After contacting the dealer's service manager, I towed the car back to the dealership [$64]. The dealer kept it from December 2025 through April 7, 2026 — approximately four months. During this time, they replaced the battery (charging me) and replaced the engine control module with a used unit they sourced and reprogrammed (charging me a total of $804.38). On April 7, 2026, I drove the car home. The vehicle was driven less than 35 miles after pickup before failing again. On April 27, 2026, my daughter — who had just undergone a serious medical procedure — was driving the car home and was stranded on the side of the road in 90+ degree Texas heat when the car suddenly stopped running with no warning or indication of impending failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
NHTSA complaint #11738147 — an unverified report by a vehicle owner.
Nevada, TX
ELECTRICAL SYSTEM
I own a 2012 Volkswagen Passat [VIN [XXX] ] with approximately 1315xx miles. On December 17, 2025, I took the car to Rockwall County Volkswagen for three recalls. The car was running and was driven 9.5 miles to the dealership under its own power. I left the engine running when I left the it with the service advisor. When I returned to retrieve the car the following day, the service advisor informed me the car would not start. Their explanation shifted within the same conversation — first that someone had shut it off and it would not crank, then that it would crank but would not start. They claimed they had to pushed it into the service bay, replaced the airbag, and "code the computer for the clock-spring." The dealer refused to repair the no-start condition that occurred in their custody. I towed the car home at my own expense - $161. I performed my own diagnostic work using VW scan tools. The vehicle exhibited a textbook immobilizer or component protection rejection pattern: it would crank, start briefly for 1–2 seconds, then shut off, with three instrument cluster chimes and the coolant fan activating. The scan tool could not communicate with all vehicle modules, consistent with a failed module programming. After contacting the dealer's service manager, I towed the car back to the dealership [$64]. The dealer kept it from December 2025 through April 7, 2026 — approximately four months. During this time, they replaced the battery (charging me) and replaced the engine control module with a used unit they sourced and reprogrammed (charging me a total of $804.38). On April 7, 2026, I drove the car home. The vehicle was driven less than 35 miles after pickup before failing again. On April 27, 2026, my daughter — who had just undergone a serious medical procedure — was driving the car home and was stranded on the side of the road in 90+ degree Texas heat when the car suddenly stopped running with no warning or indication of impending failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
NHTSA complaint #11738147 — an unverified report by a vehicle owner.
El Paso, TX
TIRES:TREAD/BELT
The tire size is 235/45r18 and the tread is coming off, we just noticed it and there has not been any accident nor incident
NHTSA complaint #11721277 — an unverified report by a vehicle owner.
Cupertino, CA
UNKNOWN OR OTHER
Sunroof shattered without warning
NHTSA complaint #11708435 — an unverified report by a vehicle owner.
Gilbert, AZ
ELECTRICAL SYSTEM
We would have been in a life threating situation (very cold) if we would have not walked down highway to get internet service to look up the issue. What happened. We drove up from Phoenix to the mountains in Arizona. When starting the car after a stop (to look at a heard of Elk in a pasture) the car would not start. It would briefly start for a second then die. The dash lit up with many errors. We were stranded with no cell phone service with night approaching. We walked down the road and got cell service again and called family. Found out from online video while waiting for family to arrive you could disconnect the battery and reconnect to get the car started. We did this and it worked but engine light still was on. Car would not start again next morning and dash lit up. We would have been in a really bad situation (very cold) if we would have not walked down highway to get internet service to look up the issue. More internet research shows thousands of people have this problem.
NHTSA complaint #11703929 — an unverified report by a vehicle owner.
Lanham, MD
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bags warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11692378 — an unverified report by a vehicle owner.
Myrtle Beach, SC
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (AIR BAGS); however, the part to do the recall repair was not yet available. The air bag warning light illuminated and remained illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11689492 — an unverified report by a vehicle owner.
Hilbert, WI
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11687307 — an unverified report by a vehicle owner.
Gainesville, GA
AIR BAGS
I received a a notice of recall from Volkswagen for my airbag. In my 2012 Passat. I made an appointment with AutoNation Mall of Georgia Volkswagen service department for repair. I brought my car in on my appointment date and was informed upon my arrival that there is a back order of these airbags. Their recall says that the airbag May deploy at any time due to temperature and or humidity changes. I was not given a solution for repair, just told" the tariffs have impacted the arrival of the airbags for this recall. " This is not the first time this has happened to my vehicle. I've even had to pay out of pocket to get the airbag replaced because Volkswagen did not have the part in stock. At this point I'm frustrated and feel that my safety is being put at risk.
NHTSA complaint #11680844 — an unverified report by a vehicle owner.
Sacramento, CA
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS). The dealer was contacted; however, the contact was informed that parts were available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts not being made available. The contact had not experienced a failure. The VIN was not available.
NHTSA complaint #11679945 — an unverified report by a vehicle owner.
Westland, MI
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact stated that soon after an unknown air bag recall repair was performed on the vehicle, the air bag warning light illuminated intermittently. The dealer was notified of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11672668 — an unverified report by a vehicle owner.
Folsom, CA
FUEL/PROPULSION SYSTEM
I noticed a fuel smell in the cabin area that continued to get worse. After pulling the back seat I was able to visually see the fuel pump that had lots of micro cracks which was causing a fuel leak. The leak was very dangerous and caused major foam damage to my rear seat and was a major hazard had anything caused an ignition in the cabin, it certainly would have burned the vehicle. I saved the fuel pumped after having a local shop replace it.
NHTSA complaint #11671362 — an unverified report by a vehicle owner.
Seattle, WA
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11670227 — an unverified report by a vehicle owner.
at 70,000 milesJamestown, TN
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.
NHTSA complaint #11668090 — an unverified report by a vehicle owner.
East Greenwich, RI
AIR BAGS
I have contacted VW repeatedly to have recall service and I have been advised that no parts, due to tariffs..even prior to tariffs.. I can’t inspect my car and my registration will be suspended.. I am also concerned about my safety..
NHTSA complaint #11666890 — an unverified report by a vehicle owner.
Cape Coral, FL
AIR BAGS
Hello, I received a letter in the mail in December about safety recall 69E6 Driver Frontal Airbag Inflator. I contacted two separate VW dealers since then and both said they would get back to me and now we are almost in June and it is my family's main transportation vehicle and I have two babies under [XXX] and with the temperatures rising more and more it's extremely stressful when my wife and daughters are in the car with me. If we can please resolve this problem as soon as possible I would be so grateful. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11662275 — an unverified report by a vehicle owner.
El Paso, TX
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (Air Bags); however, the part to do the recall repair was unavailable, and was on national backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was on a national back order. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11662332 — an unverified report by a vehicle owner.
Grantham, NH
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11662110 — an unverified report by a vehicle owner.
Prescott, AZ
AIR BAGS
Received Important Safety Recall letter dated December 2024 from VW. NHTSA: 24V834. Safety Recall 69EG. Today is May 16th, 2025. Dealers have no parts, BUT this is a safety recall. How can this be remedy asap, before accidents occurs? No ETA as to when parts are available according to 2 dealership I've contacted. Thank you for your help.
NHTSA complaint #11661492 — an unverified report by a vehicle owner.
Jackson, OH
AIR BAGS
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. After contacting other dealers in the area, the contact was informed that parts were not available for the recall repair. Parts distribution disconnect.
NHTSA complaint #11659694 — an unverified report by a vehicle owner.
Puyallup, WA
AIR BAGS
I've repeatedly tried to contact manufacturers about this recall in which they state they will call back and never due , i feel this is a immediate problem and should be fixed due to it may cause harm or death
NHTSA complaint #11649841 — an unverified report by a vehicle owner.
Puyallup, WA
UNKNOWN OR OTHER
I've repeatedly tried to contact manufacturers about this recall in which they state they will call back and never due , i feel this is a immediate problem and should be fixed due to it may cause harm or death
NHTSA complaint #11649841 — an unverified report by a vehicle owner.
Cumming, GA
AIR BAGS
I have recall on my vehicle for driver frontal airbag. I contactes both my local dealerships and VW USA. I have been told that the part needed in on backorder and they have no ETA for availablity. I feel extremely unsafe driving a car with malfunctioned driver airbag which may explode any time and cause fatal injuries. I asked VW to provide me a loaner or to reimburse me for rental but they didn’t accept.
NHTSA complaint #11648397 — an unverified report by a vehicle owner.