57 of the 4,633 complaints filed about the Acura MDX are about the seat belts — 1% of everything owners reported. The worst model year for it is 2003.
57
Complaints
1%
Share of all complaints
13
Crashes
1
Fires
SEAT BELTS
The contact owns a 2017 Acura MDX. The contact stated that the second-row passenger’s side seat belt became stuck and failed to retract as needed, causing the seat belt to become inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.
NHTSA complaint #11750292 — an unverified report by a vehicle owner.
SEAT BELTS
I got in the drivers seat this morning and began to put my seatbelt on. I inserted the seat belt into the latch and it automatically came undone. I am able to insert in into the latch but once there is slight body movement or pressure, the seat belt unlatches and releases itself, leaving me unrestrained.
NHTSA complaint #11743164 — an unverified report by a vehicle owner.
SEAT BELTS
Airbag light has been lit for a while now for my 2004 Acura MDX. I originally took the car to Courtesy Acura for them to check what causing it. They told me that the sensor should be replaced and I paid $260+. After replacing sensor, the Airbag light still lit. They told me that they need to replace the front seatbelt buckles. One buckle (PART NO: 04813-S3V-A62ZC) arrived but the other one has been backordered for a while now (almost a year) and there's no ETA from American Honda on when the part (PART NO: 04816-S3V-A61ZC) will be available. This is a safety issue since the Airbag will not deploy in case of accident. Hope you guys can help me expedite the process and escalate the issue with American Honda. Thank you soo much!
NHTSA complaint #11634387 — an unverified report by a vehicle owner.
SEAT BELTS
On May 30, 2024, the vehicle associated with the VIN associated with the report was involved in an accident. The vehicle is inoperable due to the seatbelt no longer working since the accident. The vehicle is at the collision center of my choice, and all repairs except for the seatbelt have been made. The collision center and I have reached out to American Honda Motor Company, Inc. and Acura several times. As of date, there has been no resolution and no estimated date of when a seatbelt will be issued by American Honda Motor Company, Inc. and/or Acura. I was told by an employee at American Honda Motor Company, Inc. that the seatbelt will become inoperable whenever the vehicle is in an accident or collision. I feel American Honda Motor Company, Inc. has and continues to produce unsafe vehicles and vehicles where repairs cannot be made promptly. Seatbelts are important, and I honestly believe seatbelts save lives. But, for a company to have a shortage of seatbelts with no estimated time of when one will be issued is unacceptable. And for the company to produce vehicles with seatbelts destined to not function after an accident is a problem. As a consumer, I would like this company to be held accountable for producing vehicles with problems and additional problems if the vehicles are in an accident. I've tried resolving this matter by contacting American Honda Motor Company, Inc., Better Business Bureau, and now NHTSA. I feel this is way beyond what a consumer should have to do.
NHTSA complaint #11602440 — an unverified report by a vehicle owner.
SEAT BELTS:PRETENSIONER
On May 30, 2024, the vehicle associated with the VIN associated with the report was involved in an accident. The vehicle is inoperable due to the seatbelt no longer working since the accident. The vehicle is at the collision center of my choice, and all repairs except for the seatbelt have been made. The collision center and I have reached out to American Honda Motor Company, Inc. and Acura several times. As of date, there has been no resolution and no estimated date of when a seatbelt will be issued by American Honda Motor Company, Inc. and/or Acura. I was told by an employee at American Honda Motor Company, Inc. that the seatbelt will become inoperable whenever the vehicle is in an accident or collision. I feel American Honda Motor Company, Inc. has and continues to produce unsafe vehicles and vehicles where repairs cannot be made promptly. Seatbelts are important, and I honestly believe seatbelts save lives. But, for a company to have a shortage of seatbelts with no estimated time of when one will be issued is unacceptable. And for the company to produce vehicles with seatbelts destined to not function after an accident is a problem. As a consumer, I would like this company to be held accountable for producing vehicles with problems and additional problems if the vehicles are in an accident. I've tried resolving this matter by contacting American Honda Motor Company, Inc., Better Business Bureau, and now NHTSA. I feel this is way beyond what a consumer should have to do.
NHTSA complaint #11602440 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2005 Acura MDX. The contact stated that after the battery had been replaced, both the front driver and front passenger seat belts failed to extend far enough to buckle an occupant into the seat. The vehicle was then taken to a dealer where the failure was acknowledged, and the contact was provided an estimate for the repair. The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
NHTSA complaint #11580893 — an unverified report by a vehicle owner.
SEAT BELTS
I was involved in an accident 12/13, 2023. No airbags deployed, however, my seatbelt locked up. A new seatbelt was ordered through Acura soon thereafter 12/23. At the time this was ordered, I was told that there was no ETA as there is a national backorder. Fast forward to today, my car has been fully repaired and is still sitting in the local repair shop because there are still no seatbelts available. I have filed complaints with Acura corporate, and have a claim number that I would be more than happy to provide. Acura corporate has advised the repair shop that it will be at least six months to one year until a seatbelt is is available I also have documentation on the “ expedited order” that was placed for the seatbelt in 12/2023. The insurance company, USAA, is now looking at totaling my car simply because we cannot find a seatbelt. The local Acura dealers, and our car repair shop cannot believe that cannot seem to get a seatbelt for me, and it’s been four months. On my research online, it appears that Acura may be legally obligated to manufacture, and provide this part. I wanted to report this to the proper regulatory agency to ensure that this has been documented. The car is completely drivable, given the lack of safety restraint. I also am aware that I am not alone in this complaint, as many other MDX owners are experiencing the same I am not sure how to proceed from here and I’m hoping that you may be able to help Thank you so much for your time and consideration
NHTSA complaint #11579595 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2016 Acura MDX. The contact stated that while driving at slow speeds through a parking area, his foot slipped and the vehicle unintendedly accelerated, coming to a complete stop after crashing into an 8-inch barrier. The air bags did not deploy. No warning lights were illuminated. A Police report was not filed, and no injuries were reported. The vehicle was towed to the dealer, who determined that the driver's side seat belt needed to be replaced following the crash but informed the contact that Part Number: 04818-TZ5-A00ZC was unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11578057 — an unverified report by a vehicle owner.
SEAT BELTS
On September 30th I got in my car and my drivers seatbelt would not pull out. It was completely stuck. There was no accident or incident, it just fully stopped working and would not pull out to buckle. It was taken apart my a family mechanic and he confirmed a new part of was needed. We then took it to the dealership and they confirmed a new part was needed. This makes my cart illegal to use. A seatbelt is the most basic, fundamental piece of safety equipment needed. My car is not safe to drive. Driving it puts myself at risk everyday day. This could easily result in death. The dealer told us that the part is indefinitely backordered with no ETA. They said they had two other orders for a drivers seatbelt that they were waiting on that they haven't gotten, one of them placed in July. This is 3 people at one dealership that cannot get a drivers seatbelt. I escalated this to Honda/Acura. It took over 20 emails and calls and 10+ social media posts for someone to call me back. I was told I would be moved to a critical back order part and skip the line. It would make me 9th in line, meaning there are many more than that waiting on the part given you don't get moved to a critical back order part unless you continue to call, email and blast them. I was told it could take a year for me to get a new seatbelt as they are having production issues (yet they are making new cars with seatbelts without a problem). They are not prioritizing getting this most basic fault feature replaced and based on the amount of people at one dealer waiting for this part and the "hundreds" as she told me also waiting for this part this should be prioritized and it should be recalled. They are also not offering anytype of safe loaner car for those with the issue to drive even though that are to blame for the production issue.
NHTSA complaint #11564659 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2005 Acura MDX. The contact stated that the passenger’s side air bag warning light was flashing with an occupant seated in the seat. The vehicle was taken to an independent mechanic, and she was informed that the front driver’s and passenger’s side air bags and seat belt pretensioners were defective and needed to be replaced. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 209,638.
NHTSA complaint #11550244 — an unverified report by a vehicle owner.
SEAT BELTS
Copied below is my email to the Piazza Acura dealership. They will not provide a loaner. ________________________ My name is [XXX] and I purchased a new 2017 Acura MDX with AWD and the tech package from your dealership on 27 August 2016. In early April of 2022, the front passenger seat belt of my MDX stopped working. I was asked to come into your dealership to confirm that it was not working, and I did so on 12 April 2022. At that time a new seat belt was ordered, and I was told it would take about a month at most. For your reference, the part number, order reference number, and date of order are included below. · Part number: 04814-TZ5-A00ZA · Order reference number: U3990412 · Date ordered: 12 April 2022 It is now past the one-year anniversary of this safety warranty problem being brought to your dealership’s attention, and the theoretical delivery date keeps getting pushed out. Just today, I called the Parts Department and was told there is a new shipping date of 04 June 2023. Frankly, I don’t believe it and feel like I’m just being strung along. I ask you [XXX], what would you think if you were in my situation? This MDX is my only car, and I have had limited use of it to carry passengers for over a year due to the effective loss of the front passenger seat. Because this is a safety issue, my hands are further tied in that I cannot trade or sell my MDX. It is very strange that this seat belt stopped working, and I have to wonder if it was a design or manufacturing defect. Nevertheless, I have been the only one dealing with the consequences, and I have had to do so for over a year. I am unwilling to continue to do so, and now propose that Piazza Acura treat this like any other extended warranty repair situation and provide me with a comparable late-model MDX loaner free of charge until such time as Piazza Acura and the Honda Corporation can provide me with and install a new, manufacturer-supplied front passenger seat belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
NHTSA complaint #11518896 — an unverified report by a vehicle owner.
SEAT BELTS
On Tuesday, November 8, 2022 I had my 20 month year old grandson in a rear facing car seat and he wrapped the middle seat seat belt around is neck and was choking and coughing. I was on my way to pick up my other grandson at school about 4 miles from my home and when I arrived at the school I opened the back door on the driver side where he was sitting and to my surprise and fear he had the seatbelt wrapped around his neck. I tried to remove it seatbelt when he was in the carseat and it was too tight there was no give. I yelled for help and a lady in her car helped me. The only resolution was to cut the middle seat belt. He had to be taken to emergency because he had red marks around his neck.
NHTSA complaint #11493325 — an unverified report by a vehicle owner.
SEAT BELTS
Was driving to the store and the vehicle lost all power it will crank and idle but. When u push the gas pedal it will not accelerate all the dash lights are flashing or staying on as of right now the vehicle is on the side of the road I had to walk 15 miles cause I left my phone at home so I couldn't call no one and. My 11 year old daughter was with me so she had to walk as well
NHTSA complaint #11459360 — an unverified report by a vehicle owner.
SEAT BELTS
Unknown, but since I bought the car I encountered a problem with the rear seatbelts, they do not work and I am about to be a grandmother and it is important and is a safety issue,
NHTSA complaint #11428639 — an unverified report by a vehicle owner.
SEAT BELTS
Went out with family recently and all of a sudden front passenger side seat belt buckle won't latch. I took it to the dealer (Pohanka Acura). They said seat belt buckle has to be replaced and it will cost approx. $1000. I called Acura and they said this is not a warranty issue. Car is only 7 years old and front passenger side is used only occasionally by an adult. I would like Acura to pay for the replacement of my seat belt buckle.
NHTSA complaint #11421722 — an unverified report by a vehicle owner.
SEAT BELTS:STATUS INDICATOR SWITCH
TL* THE CONTACT OWNS A 2001 ACURA MDX. THE CONTACT STATED THAT THE SRS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO UNDERRINER HONDA (3643 PIERCE PKWY, BILLINGS, MT 59106, (406)255-2350) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAT BELT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #11403277 — an unverified report by a vehicle owner.
SEAT BELTS
I HAVE A 2011 ACURA MDX AND JUST RECENTLY MY AIRBAG SRS LIGHT HAS CAME ON WHEN I TURNED MY VEHICLE ON. I WAS TOLD BY THE ACURA DEALERSHIP THAT THIS WAS DUE TO A MALFUNCTIONING AIRBAG SENSOR. DUE TO THIS MALFUNCTION NONE OF MY AIRBAGS WILL DEPLOY IF I WERE TO GET INTO AN ACCIDENT. WHICH I THINK IS ABSOLUTELY INSANE. WHEN I TOOK IT TO THE DEALER THEY STATED IT WOULD COST OVER $1500 TO FIX IT. AS A SINGLE MOTHER I AM NOT ABLE TO AFFORD TO HAVE THIS ISSUE FIXED. I CALLED ACURA AND THE LADY I SPOKE TOO WAS VERY RUDE AND SAID THAT THERE WAS NOT ANY RECALLS REGARDING THIS ISSUE AND THAT ACURA WOULD NOT HELP WITH THE REPAIRS. MY CAR HAS NEVER BEEN IN AN ACCIDENT AND I ALWAYS MAINTAIN THE OIL, TIRES, MAINTENANCE ON THIS CAR. NO ONE SHOULD EVER HAVE TO WORRY ABOUT GETTING IN THE CAR WITH THEIR CHILDREN AND FEELING UNSAFE BECAUSE OF MALFUNCTION AIR BAG SENSOR OR COMPUTER. THE ACURA DEALERSHIP SHOULD BE HELD RESPONSIBLE FOR THIS MALFUNCTIONING SYSTEM.
NHTSA complaint #11377082 — an unverified report by a vehicle owner.
SEAT BELTS
DRIVING AT HIGHWAY SPEED 60MPH RIGHT SIDE CURTAIN AIRBAG,RIGHT FRONT SEAT AIRBAG AND RIGHT SIDE FRONT SEAT BELT PRE TENSIONER DEPLOYED. WHEN THE AIR BAG DEPLOYED A PIECE OF THE RIGHT SIDE GRAB BAR HIT THE DRIVER IN THE FACE. THE FRONT PASSENGER HAD ABRASION ON HER FACE FROM THE AIRBAG HITTING HER. ON STAR CALLED RIGHT AWAY AND WE GAVE THEM INFO AND AFTER THEY WERE SURE WE WERE OK HUNG UP.WE TOOK THE VEHICLE TO SMITHTOWN ACURA SCANNED FOR CODES AND FOUND CODE F4-11. ACURA INFORMED ME THAT A REP FROM ACURA WOULD INSPECT THE VEHICLE. AFTER THE REP INSPECTED THE VEHICLE THEY SAID THAT THEY FOUND NO MANUFACTURER DEFECTS BUT THEY COULD NOT SAY WHY THE AIRBAG DEPLOYED. AFTER A FEW WEEKS GOING BACK AND FORTH WITH CLIENT REALIONS FOR ACURA THEY SAID THERE LEGAL TEAM SAID THEY FIND NO MANUFACTURER DEFECTS AND TO CALL MY INSURANCE COMPANY.THANKS FOR TAKING A LOOK AT THIS.
NHTSA complaint #11306833 — an unverified report by a vehicle owner.
SEAT BELTS
TL* THE CONTACT OWNED A 2006 ACURA MDX. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A TRAFFIC LIGHT, IT WAS REAR ENDED BY ANOTHER VEHICLE. THE CONTACT HEARD AN ABNORMAL NOISE AND THE FRONT DRIVER'S SEAT FRACTURED IN HALF. ALSO, THE SEAT BELT BECAME DETACHED DURING THE IMPACT. THE AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE LEFT KNEE, BACK, NECK, AND HIP. THE CONTACT WAS TRANSPORTED VIA AMBULANCE TO THE HOSPITAL FOR MEDICAL ATTENTION. THE CONTACT WAS CURRENTLY SEEING A CHIROPRACTOR AND RECEIVING TREATMENT FOR HER BACK AND NECK. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000. *MP
NHTSA complaint #11280937 — an unverified report by a vehicle owner.
SEAT BELTS
THE SRS LIGHT TURNS ON AND DOESN'T GO OUT AFTER STARTUP OF THE VEHICLE. THERE IS A RECALL OF THE SRS UNIT MALFUNCTION FOR THE 2003 YEAR MODEL. SECONDLY, MY VEHICLE IS MORE THAN FIFTEEN YEARS OLD. IS THERE A TAKATA AIR BAG RECALL INVOLVING MY 2002 ACURA MDX? I HAVE TAKEN OWNERSHIP VERY RECENT.
NHTSA complaint #11182442 — an unverified report by a vehicle owner.