87 of the
2,655 complaints filed about the Acura RDX
are about the body and structure —
3% of everything owners reported.
The worst model year for it is 2020.
On March 5, 2026 my son and I were sitting parked in my 2019 RDX A-Spec SUV when we heard a loud cracking sound and my rear windshield shattered. We got out of the car and did not see anyone or anything nearby that could have impacted the windshield. There were no objects on the ground or inside of the car that could have caused the break. I called 911 to get emergency assistance because at the time we weren't sure whether it was possible that someone had thrown or shot something at our car. I also called my insurance company while onsite to file a claim. The police arrived and could not find any sign of foul play but noted a comment report to document the incident. We had to drive the car home with shattered glass falling into our car as we drove very slowly home. We were shaken and very confused as to why and how this could have happened. When I got home I Googled, "RDX" and before I could type in anything else, HUNDREDS of customer complaints including news coverage of the very same incident I experienced showed up. Acura/Honda KNEW about this and had issued Service Bulletin (22-014) on 10/28/2022 but never directly informed customers that this could happen. There is no recall, no light indicators, no warning. I was in the car with my son. We could have been on the highway or anywhere when our windshield shattered. I contacted an Acura Dealership and they indicated that I was responsible as the customer. Now, I am having to pay $500 out of pocket in order for my insurance to cover the damages. This may also cause my insurance rate to increase. This is a terrible safety issue and Honda/Acura failed to inform customers and take responsibility for a known, well-documented safety issue.
NHTSA complaint #11722484 — an unverified report by a vehicle owner.
Component or System Failed: Rear liftgate glass (rear window) shattered unexpectedly. The glass is available for inspection upon request. Description of Incident: Vehicle is a 2019 Acura RDX located in Massachusetts. I started the car from my remote. While the vehicle was parked, I closed the driver-side door and the rear liftgate glass immediately shattered without impact. There were no prior cracks, chips, or visible damage to the glass. The shattering appeared spontaneous and was not caused by an object strike. Safety Risk: The sudden shattering of the rear glass created a safety hazard due to flying glass fragments inside and around the vehicle. If this had occurred while driving, it could have caused driver distraction, loss of visibility, or potential injury to occupants or nearby individuals. The failure appears to be spontaneous and without warning, which raises safety concerns. Problem Reproduced or Confirmed: UNKNOWN. The vehicle has not yet been inspected by a dealer at the time of this report. However, similar incidents involving 2019 Acura RDX rear glass shattering have been widely reported by other owners. Inspections Conducted: The vehicle has not yet been inspected by the manufacturer. Insurance will be inspecting the damage as part of a comprehensive glass claim. No police report was filed as there was no collision or vandalism suspected. Warning Lamps or Prior Symptoms: No warning lamps, messages, or symptoms appeared prior to the failure. There were no visible cracks or damage before the glass shattered. Additional Notes: The failure occurred immediately after closing the driver-side door. No rear defroster warning or malfunction was observed prior to the incident.
NHTSA complaint #11717399 — an unverified report by a vehicle owner.
- Rear window shattered without impact or any signs of stress. - Safety at risk if driving and breakage occurs. In this case I was away from the parked vehicle when the shattering occurred. - There are quite a few reports of this issue online in Facebook Acura owner groups and in published news stories such as this: [XXX] - In my case, it was inspected by the repair company and confirmed to be a common occurrence they are called to repair. - There were no warning lights or any signs of damage or stress to the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11717087 — an unverified report by a vehicle owner.
Sudden breaking of panoramic glass on sun/moon roof. I believe this is related to the clicking noise that is caused by the improper bolting in this model. There is an active service bulletin for the improper bolting/flexing in the panoramic glass. I called the Acura dealership where this was bought and they didn’t acknowledge that. I had my two children, toddler and infant, in the back. They like the panoramic open. If this broke on top of them this would be a very serious injury.
NHTSA complaint #11713052 — an unverified report by a vehicle owner.
Rear window spontaneously shattered. The weather was very cold and snowing. I used the rear defroster to melt off the snow. I went inside a retail store for about a hour and when I returned to my suv I found my rear window shattered. There was no damage to the rear hatch or signs of trying to break in the SUV. I turned this in on my insurance.
NHTSA complaint #11704969 — an unverified report by a vehicle owner.
1:Sunroof frame shifts creating a popping noise during certain driving conditions. Turning and going up a drive way. 2:Distracting for the driver and passengers stay concerned the whole time. 3:There is a service bulletin with Acura 23-004 but no recall to the matter. 4: Unknown 5:No warning lamps
NHTSA complaint #11703939 — an unverified report by a vehicle owner.
The vehicle was parked overnight safely as always outside of my home. The rear tailgate windshield shattered without warning, incident or contact. The vehicle was inspected and the windshield was replaced by an automobile window company in Maryland.
NHTSA complaint #11695444 — an unverified report by a vehicle owner.
The sunroof of the vehicle spontaneously shattered while driver was driving on I-5 South in Orange County, California. Driver’s safety was compromised due to the potential for glass to have entered the vehicle while vehicle was in motion. The safety of other motorists on the road was also compromised, as pieces of glass appear to have flown off the sunroof into traffic. The sudden shattering was also extremely loud and startling, which was also a safety hazard because driver could have panicked and lost control of vehicle. After calling to report the incident to Acura, owner was advised the vehicle’s sunroof has not been recalled nor is it under an extended warranty, despite evidence of a class action lawsuit against American Honda Motor Co., Inc. for related incidents in 2015 to 2021 vehicles. Per the lawsuit, which is a case out of California, the alleged defect in 2015 to 2021 model year Honda and Acura vehicles, referred to in the complaint as the “class vehicles,” puts drivers and their passengers in “serious danger,” as the sunroof explosions can cause “shards of glass to fly through their vehicles, sometimes while driving at high speeds,” and “the loud explosion and flying glass distract drivers and create a hazard to the people in the Class Vehicles and those around them.” The complaint alleges that the sunroofs in Honda and Acura vehicles are made with tempered glass that, because of the pressure created during the tempering process, has been known to “explode suddenly” if the outer layer is compromised. The lawsuit also claims Honda’s use of thin tempered glass for its sunroofs is “substandard, dangerous, and inadequate” given the material’s propensity to shatter or explode.
NHTSA complaint #11692759 — an unverified report by a vehicle owner.
While driving over a bump or curb to enter parking lot, I hear a popping noise coming from the sunroof at the front passenger and rear driver side of the car.
NHTSA complaint #11668795 — an unverified report by a vehicle owner.
The contact owns a 2021 Acura RDX. The contact stated that while operating the vehicle, the front headlights and instrument panel lights started blinking off and on. The vehicle was later towed to the local dealer, who diagnosed the vehicle and determined that the body control module had malfunctioned due to water intrusion from the moon roof seals. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000.
NHTSA complaint #11653202 — an unverified report by a vehicle owner.
Vehicles rear windshield shatters on its own without any impact. It's is a known problem for the manufacture cause they have come out with a service bulletin. It's a safety issue due to when driving or even staying stationary rear windshield will break. All 2019 and 2020 have this problem. Windshield shatters due to manufacturer making poor quality product and does not want to make it a recall even tho it's a safety concern.
NHTSA complaint #11651429 — an unverified report by a vehicle owner.
This is the second time my rear windshield spontaneously blew out in cold weather after using the rear deicer. This is a known problem pursuant to Acura Service Bulletin 22-014. Instead of replacing the windshield with the. OEM, the component should be redesigned. and recalled.
NHTSA complaint #11638354 — an unverified report by a vehicle owner.