The left hydraulic engine motor mount (P/N 22117581621) completely collapsed and failed at 6 years and only 24,811 miles. The right mount was also replaced at the same time (P/N 22117581622). The failure allows unsafe, excessive engine movement and shifting under rotational torque loads. This shifting creates an immediate safety hazard, risking the sudden compromise of surrounding mechanical systems, cooling lines, and electrical harnesses while the vehicle is in motion. BMW North America acknowledged the premature nature of the failure by approving a goodwill repair for the labor costs but forced me to pay out-of-pocket for the defective parts. The engine mount issue was detected when the vehicle went in for normal services and the known recall for the engine starter which had the potential to cause bodily harm as well as property harm due to fire risk, even when the engine was off.
NHTSA complaint #11758531 — an unverified report by a vehicle owner.
The contact owned a 2019 BMW 330I. The contact stated that while the vehicle was parked at the residence in the driveway, there was an abnormal cracking sound coming from outside the residence. The contact checked and became aware that the vehicle was on fire. The vehicle was unoccupied at the time. The contact stated that the residential camera showed that the fire had started by the front driver's side tire. The Fire Department arrived at the residence and extinguished the fire. The residence and the vehicle were consumed by the fire. The vehicle was towed to a local tow yard. No injuries were sustained. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
NHTSA complaint #11752479 — an unverified report by a vehicle owner.
I am submitting a claim pertaining to NHTSA Recall Number 25V636000 which pertains to a engine starter issue that can result in fire. This recall was reported first on September 23, 2025 and has been gone without a remedy. Since as of today, it has been 212 days without a solution that I am driving a car that may catch fire. This is too long and I am seeking remediation in the form of a replacement vehicle.
NHTSA complaint #11732736 — an unverified report by a vehicle owner.
Good afternoon. I have called and spoken to my local BMW dealership at Grayson BMW service department many times. As of today they report no remedy and have no idea when a resolution will be available. Filing this complaint (second formal written complaint) due to lack of this not being in any sort of "timely manner." This recall is noted as an URGENT FIRE RISK WHEN PARKED for almost seven months now. I have parked the car outside and through the winter and now getting into the summer. In looking up this recall and reading associated documents, it seems there has been a remedy to many makes and models but still nothing for the 2020 330i, and no word on what to do, advisement, or timeline on resolution. I called the NHTSA hotline but after waiting, decided to attempt another written complaint. Previous complaint #11712900. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11730785 — an unverified report by a vehicle owner.
My car was parked at home and hadnt been driven in hours. My neighbor contacted me, saying that my car was on fire. I went outside, and it was on fire, and the fire department was called. After BMW conducted an investigation, they deemed the car fire to be related to the active recall. The manufacturer (BMW) is violating the National Traffic and Motor Vehicle Safety Act (49 U.S Code Section 30120) by refusing a "remedy without charge" for recall 24V-536. A manufacturer is required to provide a remedy for a safety recall "without charge." BMW is offering a loan payoff (21,851.37). This current offer violated this federal statute by forcing me to absorb the loss of my $2500 down payment and accumulated equity. Additionally, Case Management is threatening to revoke my essential transportation (loaner) unless I sign a settlement that omits a verbally promised $4,000 credit buy with non-complaint conditions: it is a restricted discount only valid for future BMW purchases, it was omitted from the legal contract that I am being pressured to sign, and it places burden on me, the victim, to find a replacement vehivle while threaten to revoke my loaner transportation. This is a clear attempt to bypass the federal requirement for a free and complete remedy for a dangerous safety defect. I have attached a picture of the fires along with the fire department report, and the email thread between Case Management of BMW and me. On March 25, 2026, I was offered a loyalty goodwill of $4,000 after the purchase of a BMW from their dealership. March 26, 2026, I was told to contact my loan finance company to inquire about a collateral substitution. After I emailed the CEO and VP of BMW executives, I was then asked about what car I was interested in as a substitute for collateral. March 31, 2026, I am told to coordinate with the dealership as well because the BMW corporation doesn't coordinate with the dealership about the substitution of collateral.
NHTSA complaint #11729470 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW 330I. The contact stated that while driving at an undisclosed speed, unknown warning lights were suddenly illuminated, indicating that the engine was overheating. The message instructed the driver to shut off the vehicle immediately. The contact pulled over and turned off the vehicle, and it was discovered that the coolant reservoir was empty. The vehicle was towed to a local dealer, where it was determined that there was a plastic part from the oil cooler housing that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
NHTSA complaint #11728250 — an unverified report by a vehicle owner.
The engine overheated and suddenly lost power/ acceleration while driving in rush hour traffic at highway speed. I had to move across 3 lanes of traffic to get on to shoulder of highway safely while car and engine sputtered and slowed to a stop with no power or acceleration. After having vehicle towed I was told by certified technicians that the oil filter housing was made of plastic with coolant lines inside and failed causing rapid coolant loss with no low coolant warning and ultimately loss of engine and power.
NHTSA complaint #11728378 — an unverified report by a vehicle owner.
My check engine light came on stating my engine coolant was low. I took it to a shop and was told I needed to replace my filter/coolant housing assembly.
NHTSA complaint #11727123 — an unverified report by a vehicle owner.
The Active Grille Shutter (AGS) system on my vehicle suffered an internal mechanical failure (fault codes 138206 and 138224). These shutters are a critical part of the engine cooling system. Failure of the AGS to operate correctly leads to immediate engine overheating risks, potential sudden loss of power (Limp Mode) in high-speed traffic, and thermal damage to engine components, posing a severe safety hazard. The manufacturer, BMW of North America, has officially acknowledged this defect via Extended Warranty SIB 01 03 25. However, both the local dealer (BMW of Sterling) and BMW of North America corporate office have formally refused to honor this safety-related warranty repair. Despite clear video and photographic evidence showing zero external impact to the vehicle's front end or grilles, both parties claim 'outside influence' without providing any technical proof or documentation of such impact. By refusing to repair a known cooling system defect, the manufacturer and the dealer are forcing a vehicle with a high risk of overheating back onto public roads. This represents a systemic failure to address a safety-critical component under a federally protected warranty
NHTSA complaint #11722294 — an unverified report by a vehicle owner.
The coolant system and oil housing filters. The entire coolant system components fails in this vehicle after 60,000 mile due to the parts not being all aluminum. This fix alone is about 8k from the BMW Dealership. This isn’t fair to the customer! This needs to be a recall! The parts needs to be more stronger and never replaced with the same manufacturer part! This fails the entire engine system! The car will have multiple issues just because of this constant failing area of the vehicle!
NHTSA complaint #11715764 — an unverified report by a vehicle owner.
I am not sure this the the right form for filing my complaint. I was issued a recall letter in November about my car catching on fire. I have seen videos of other BMWs catching on fire. I am not sure if legally I can take it to a mechanic? What if something happens while it is at the mechanic? Legally do I have to take it to the dealership? What if it catches on fire and my neighbors property gets damaged? I have called and email BMW but no response. I need to take my BMW in for other issues but live out in the country, what are we suppose to do? It has been several months. They shouldn’t be allowed to do this. They should replace the vehicle or buy it back. It is dangerous.
NHTSA complaint #11715622 — an unverified report by a vehicle owner.
I own a 2020 BMW 330i xDrive with an open safety recall involving a fire risk related to the engine starter. The recall has been open for approximately five months, and BMW has not provided a remedy or repair timeline. I have been informed that parts are unavailable, and no interim fix has been offered. This defect presents a serious fire hazard, and I do not feel safe operating the vehicle. I am currently pregnant, which increases my concern for personal safety and the safety of my unborn child. Despite the unresolved safety recall, I am still required to make monthly payments on the vehicle. BMW has not provided alternative transportation or sufficient guidance on how to safely manage this situation.
NHTSA complaint #11714134 — an unverified report by a vehicle owner.
-My infrastructure system management has been affected overtime—which covers electronic control units (ECUs), software, and network architecture—are driven by the need to manage increasing system complexity, cybersecurity vulnerabilities, and electronic malfunctions. -My De-icing fluid management system-Has been affected by potential engine damage, reduced structural integrity, and risk of in-flight failure due to overheating. -My vehicle has been affected sense March 3, 2025 - Major Terminal Outage: A massive power outage, traced to a fire and downed power line near the airport, I [XXX] [XXX] believe my Power failures and component-level are faulty… -My vehicles brake lines are not meeting specifications, which could cause leaks & affect the Antilock Brake System (ABS) and Dynamic Stability Control (DSC), increasing the risk of a crash god forbid… I [XXX] [XXX] believe my brake system is faulty. -My Takata driver-side airbag inflators has been affected that can explode upon deployment, spraying metal shrapnel and causing severe injury or death, (Models affected)~2000-2015 series with urgent "Do Not Drive" warnings requiring free, immediate dealer replacement required by (NHSTA)… I [XXX] [XXX] believe my Takata system is faulty. -My water pump system is electrical connector, authorized by NHTSA. Insufficient sealing allows fluid ingress, posing a short circuit and fire risk to prevent hazards… in conclusion, there has been several major BMW safety recall been mandated by the National Highway Traffic Safety Administration. Remedy plan must be completed within 5 days & I would like a copy of reports via email for my lawyer to review my vehicles standards. In conclusion, I need an evaluation appointment & determination assessment asap due to moving after Valentine’s Day to prevent serious safety issues on my journey to Florida. I’m currently 15min from 6312 Aaron Ln Clinton,Md closest & more convenient service center. Thanks for your understanding! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
NHTSA complaint #11713825 — an unverified report by a vehicle owner.
Urgent fire risk when parked recall as of September 23, 2025 and received this safeyy recall letter in November 2025 along with 'remedy is unavailable.' Called local BMW dealership today and no remedy and no clue as to when will be available. Urgent fire risk safety recall that is 4 months without a remedy?! Is this acceptable? And no communication or updates available is very frustrating for a vehicle that is used daily for family, children, and work purposes. Please advise.
NHTSA complaint #11712900 — an unverified report by a vehicle owner.
My 2019 BMW 330i has a recurring cooling system defect, including coolant leaks, heater inoperative, and risk of engine overheating. The defect began while the vehicle was under warranty and was repaired by BMW, but it recurred. BMW later instructed me not to drive the vehicle due to safety concerns, yet declined responsibility and transportation. The vehicle remains unsafe to operate.
NHTSA complaint #11712263 — an unverified report by a vehicle owner.
The vehicle is subject to an urgent safety recall (NHTSA Recall 25V636 – engine starter fire risk when parked). BMW has confirmed that there is no available remedy and no estimated timeline for repair. Due to the open recall and fire risk warning, the vehicle has been restricted from commercial use and removed from a car-sharing platform, resulting in loss of use. BMW has stated that there is no approved interim repair, workaround, or guaranteed loaner or rental assistance. The recall remains open despite the stated risk of fire when the vehicle is parked, creating an ongoing safety concern and consumer impact.
NHTSA complaint #11708461 — an unverified report by a vehicle owner.