Owners have filed 49 complaints
about the 1997 BMW 528I with NHTSA between 1998 and 2014.
The largest single group is the suspension.
Across this model's run it ranks 9 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 26
Against the median year of the BMW 528I. 50 means typical for this
model; 100 means roughly double.
Severity — 100
24.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 14
8% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Macpherson Strut
630.0%
Front
315.0%
Rotor
210.0%
Gear Position Indication (Prndl)
210.0%
Door
210.0%
Frontal
210.0%
Automatic Transmission
210.0%
Rotor
15.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
14.2%
10,000 – 24,999 miles
14.2%
25,000 – 49,999 miles
14.2%
50,000 – 74,999 miles
312.5%
75,000 – 99,999 miles
520.8%
100,000 – 149,999 miles
1041.7%
150,000+ miles
312.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 1998peak 4Mar 2014
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 205,730 milesHawaiian Gdns, CACrashFire
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 1997 BMW 528I. WHILE DRIVING 60 MPH, THE CONTACT HEARD A CLUNKING NOISE AND NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE DROPPED TO THE GROUND AND THE STEERING WHEEL BEGAN TO VIBRATE BADLY. HE PULLED TO THE SIDE OF THE ROAD AND COULD NOT CONTROL THE VEHICLE. HE CRASHED INTO THE GUARDRAIL AND THE FRONT AND REAR PASSENGER SIDE DOORS WERE DENTED INWARDS. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HIS RESIDENCE AND HE NOTICED THAT THE FRONT SPRING STRUT PLATE FAILED ON THE PASSENGER SIDE. THE DEALER STATED THAT HE WOULD BE RESPONSIBLE FOR THE REPAIR COSTS BECAUSE THE VEHICLE WAS TOO OLD. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V183000 (SUSPENSION:FRONT). THE FAILURE MILEAGE WAS 205,730.
NHTSA complaint #10254282 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
AIR BAGS:FRONTAL
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
SUSPENSION:FRONT
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
SUSPENSION:FRONT:MACPHERSON STRUT
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 12,000 milesCelina, TXCrash
SUSPENSION:FRONT:MACPHERSON STRUT
ON JULY 1, 2004 CONSUMER RECEIVED A RECALL LETTER, PRIOR TO HAVING THE STRUT NHTSA RECALL CAMPAIGN 04V183000 REPAIRS PERFORMED. THE DEFECT OCCURRED. THIS RESULTED IN A COLLISION ON JUNE 25, 2004 WHILE DRIVING AT 35 MPH. CONSUMER LOST CONTROL, AND THE RIGHT TIRE BROKE. AS RESULT, VEHICLE WENT INTO A DITCH.
NHTSA complaint #10080308 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 200 milesRandolph, NJ
SERVICE BRAKES
TL* THE CONTACT OWNS A 1997 BMW 528I. THE CONTACT STATED THE EMERGENCY BRAKE ON HIS VEHICLE HAD NOT OPERATED NORMALLY SINCE HE PURCHASED THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A BMW SPECIALIST, WHO STATED THE EMERGENCY BRAKE FOR THIS MODEL BMW HAD NEVER WORKED PROPERLY . THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 200 MILES.
NHTSA complaint #10574038 — an unverified report by a vehicle owner.
at 137,000 milesLA Jolla, CA
SUSPENSION
TL* THE CONTACT OWNS A 1997 BMW 528I. THE CONTACT STATED THAT HE TRAVELED OVER A ROAD BUMP AT AN UNKNOWN SPEED WHEN THE VEHICLE RELEASED AN ABNORMAL NOISE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT ONE OF THE STRUTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT INQUIRED OF NHTSA CAMPAIGN NUMBER: 04V183000 (SUSPENSION) BUT HE WAS ADVISED THAT THE VEHICLE COULD NOT BE REPAIRED UNDER THE RECALL BECAUSE THE RECALL REPAIRS WAS A PREVENTATIVE MEASURE AND THE FAILURE HAD ALREADY OCCURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10500018 — an unverified report by a vehicle owner.
at 180,000 milesMesa, AZ
TIRES
TL* THE CONTACT OWNS A 1997 BMW 528I EQUIPPED WITH NANKANG SPORT NS-1 (255/40/17) DOT U8UY1264906 TIRES. THE CONTACT STATED THAT WHILE INSPECTING THE REAR TIRES, HE NOTICED THAT THERE WERE BUBBLES LOCATED ON THE THREAD OF THE TIRES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 4,800.
NHTSA complaint #10411550 — an unverified report by a vehicle owner.
at 135,000 milesMiami, FL
STEERING
AFTER A FEW DAYS OF THE CAR SITTING IN THE DRIVE WAY THE STEERING LOCKING MECHANISM WAS STUCK. FINALLY MANAGED TO GET IT UNLOCKED ONLY TO HAVE IT LOCK AGAIN WHILE DRIVING WHICH IS REALLY SCARY. THIS HAS HAPPENED TWICE. I DECIDED NOT TO DRIVE THE CAR ANYMORE AND DECIDED TO GET RID OF IT.
NHTSA complaint #10376928 — an unverified report by a vehicle owner.
Jackson, MS
POWER TRAIN:AUTOMATIC TRANSMISSION
TWO THINGS SPECIFICALLY WHICH APPEARS TO BE A VERY WIDESPREAD ISSUE. FIRST, THE TRANSMISSION HAS LOST ITS REVERSE FUNCTION. THE VEHICLE GOES IN DRIVE WITHOUT A SINGLE PROBLEM AT ALL. THIS APPEARS TO BE RELATED TO A DEFECT IN THE DRUM ON THE VEHICLE. (A QUICK GOOGLE SEARCH WILL SHOW YOU AND UNBELIEVABLE AMOUNT OF PEOPLE HAVING THE SAME PROBLEM) ALSO, THE RIGHT HEADLIGHT STAYS ON EVEN AFTER THE VEHICLE IS TURNED OFF. THIS IS CAUSED BY A DEFECTIVE TRANSISTOR IN THE LCM (LIGHT CONTROL MODULE). MY LIGHT STAYED ON IN MY 97 BMW 528I AND CAUGHT FIRE, BURNING THE HEADLIGHT CAUSING A FIRE HAZARD. THE HEADLIGHT CAUGHT AFIRE BECAUSE THE LCM MODULE DIDN'T TURN THE LIGHTS OFF. ALSO,THE TRANSMISSION WENT OUT FOR REVERSE.
NHTSA complaint #10359550 — an unverified report by a vehicle owner.
Jackson, MS
ELECTRICAL SYSTEM
TWO THINGS SPECIFICALLY WHICH APPEARS TO BE A VERY WIDESPREAD ISSUE. FIRST, THE TRANSMISSION HAS LOST ITS REVERSE FUNCTION. THE VEHICLE GOES IN DRIVE WITHOUT A SINGLE PROBLEM AT ALL. THIS APPEARS TO BE RELATED TO A DEFECT IN THE DRUM ON THE VEHICLE. (A QUICK GOOGLE SEARCH WILL SHOW YOU AND UNBELIEVABLE AMOUNT OF PEOPLE HAVING THE SAME PROBLEM) ALSO, THE RIGHT HEADLIGHT STAYS ON EVEN AFTER THE VEHICLE IS TURNED OFF. THIS IS CAUSED BY A DEFECTIVE TRANSISTOR IN THE LCM (LIGHT CONTROL MODULE). MY LIGHT STAYED ON IN MY 97 BMW 528I AND CAUGHT FIRE, BURNING THE HEADLIGHT CAUSING A FIRE HAZARD. THE HEADLIGHT CAUGHT AFIRE BECAUSE THE LCM MODULE DIDN'T TURN THE LIGHTS OFF. ALSO,THE TRANSMISSION WENT OUT FOR REVERSE.
NHTSA complaint #10359550 — an unverified report by a vehicle owner.
at 108,000 milesAustin, TX
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STARTED RANDOM SHIFT SELECTIONS AFTER RAIN OCCURS. DISPLAY OFTEN SHOWED INCORRECT GEAR SELECTION AND INCORRECT GEAR POSITION ON AUTOMATIC TRANSMISSION. GEAR POSITION INDICATOR ON TRANSMISSION HAS DEGRADED SEALANT ALLOWING WATER INTO WIRING AND SWITCH CAUSING ELECTRICAL MALFUNCTION AND INCORRECT INDICATIONS FROM TRANSMISSION AND ENGINE SPEED CONTROL. HAS PROGRESSED NOW TO COMPLETE DEGRADATION OF ALL TRANSMISSION FUNCTION AND INDICATION REGARDLESS OF WEATHER CONDITIONS.
NHTSA complaint #10325000 — an unverified report by a vehicle owner.
at 62,000 milesSAN Fransisco, CA
SEAT BELTS
TL*THE CONTACT OWNS A 1997 BMW 528I. UPON PURCHASING THE VEHICLE IN JANUARY OF 2006, THE CONTACT WAS INFORMED OF ISSUES WITH THE AIR BAG SENSOR THAT HAD BEEN REPAIRED. SOMETIME LATER, THE SRS AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE SEAT BELT SYSTEM, WHICH WAS RELATED TO THE AIR BAG INDICATOR ILLUMINATING. THE FAILURE WAS CAUSED BY EITHER A DEFECT IN THE SEAT BELT BUCKLE, TENSIONER, CONTROL MODULE, OR WIRING HARNESS. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. THE MANUFACTURER COULD NOT ASSIST BECAUSE THERE WERE NO RECALLS FOR THE FAILURE. THE AIR BAG INDICATOR CONTINUED TO ILLUMINATE. THE DEALER SLICED AND RIGGED THE WIRING FOR THE AIR BAG INDICATOR SO THAT IT WOULD NO LONGER ILLUMINATE. A DIFFERENT AUTHORIZED DEALER STATED THAT THE DAMAGE TO THE WIRING WOULD COST MORE TO REPLACE THAN THE ACTUAL COST OF THE VEHICLE. THE CONTACT WAS CONCERNED IF THE AIR BAGS WOULD WORK PROPERLY AT THE APPROPRIATE TIME. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 100,100.
NHTSA complaint #10260678 — an unverified report by a vehicle owner.
at 62,000 milesSAN Fransisco, CA
AIR BAGS
TL*THE CONTACT OWNS A 1997 BMW 528I. UPON PURCHASING THE VEHICLE IN JANUARY OF 2006, THE CONTACT WAS INFORMED OF ISSUES WITH THE AIR BAG SENSOR THAT HAD BEEN REPAIRED. SOMETIME LATER, THE SRS AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE SEAT BELT SYSTEM, WHICH WAS RELATED TO THE AIR BAG INDICATOR ILLUMINATING. THE FAILURE WAS CAUSED BY EITHER A DEFECT IN THE SEAT BELT BUCKLE, TENSIONER, CONTROL MODULE, OR WIRING HARNESS. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. THE MANUFACTURER COULD NOT ASSIST BECAUSE THERE WERE NO RECALLS FOR THE FAILURE. THE AIR BAG INDICATOR CONTINUED TO ILLUMINATE. THE DEALER SLICED AND RIGGED THE WIRING FOR THE AIR BAG INDICATOR SO THAT IT WOULD NO LONGER ILLUMINATE. A DIFFERENT AUTHORIZED DEALER STATED THAT THE DAMAGE TO THE WIRING WOULD COST MORE TO REPLACE THAN THE ACTUAL COST OF THE VEHICLE. THE CONTACT WAS CONCERNED IF THE AIR BAGS WOULD WORK PROPERLY AT THE APPROPRIATE TIME. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 100,100.
NHTSA complaint #10260678 — an unverified report by a vehicle owner.
at 205,730 milesHawaiian Gdns, CACrashFire
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 1997 BMW 528I. WHILE DRIVING 60 MPH, THE CONTACT HEARD A CLUNKING NOISE AND NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE DROPPED TO THE GROUND AND THE STEERING WHEEL BEGAN TO VIBRATE BADLY. HE PULLED TO THE SIDE OF THE ROAD AND COULD NOT CONTROL THE VEHICLE. HE CRASHED INTO THE GUARDRAIL AND THE FRONT AND REAR PASSENGER SIDE DOORS WERE DENTED INWARDS. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HIS RESIDENCE AND HE NOTICED THAT THE FRONT SPRING STRUT PLATE FAILED ON THE PASSENGER SIDE. THE DEALER STATED THAT HE WOULD BE RESPONSIBLE FOR THE REPAIR COSTS BECAUSE THE VEHICLE WAS TOO OLD. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V183000 (SUSPENSION:FRONT). THE FAILURE MILEAGE WAS 205,730.
NHTSA complaint #10254282 — an unverified report by a vehicle owner.
Augusta, GA
ENGINE AND ENGINE COOLING
1997 BMW 528I WAS RUNNING HOT. CONSUMER STATES THAT THE VEHICLE WAS RUNNING HOT, MECHANIC REPLACED THE RADIATOR. SHE STATES THAT THE VEHICLE IS STILL RUNNING HOT AND THE BRAKES WERE SCREECHING AND SQUEAKING. ANOTHER DEALER REPLACED THE THERMOSTAT.
NHTSA complaint #10224013 — an unverified report by a vehicle owner.
Augusta, GA
SERVICE BRAKES, HYDRAULIC
1997 BMW 528I WAS RUNNING HOT. CONSUMER STATES THAT THE VEHICLE WAS RUNNING HOT, MECHANIC REPLACED THE RADIATOR. SHE STATES THAT THE VEHICLE IS STILL RUNNING HOT AND THE BRAKES WERE SCREECHING AND SQUEAKING. ANOTHER DEALER REPLACED THE THERMOSTAT.
NHTSA complaint #10224013 — an unverified report by a vehicle owner.
at 157,059 milesPhoenix, AZ
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I HAVE A 1997 BMW 528I WHEN IT RAINS MY TRANSMISSION SLIPS FROM GEAR TO GEAR. I FILED A COMPLAINT ABOUT THIS PROBLEM PREVIOUSLY. ON 8/3/07 I TOOK IT TO THE DEALERSHIP AND TOLD THEM THE PROBLEM AND STATED THAT THE 1998 528I HAD A RECALL ON THE GEAR SELECTOR MODULE. THEY SAID THEY WOULD CHECK IT OUT AND LET ME KNOW. WHEN I WENT BACK FOR THE CAR THEY CHARGED ME A $124.00 DIAGNOSTIC CHARGE TO TELL ME WHAT I ALREADY KNEW. I ALREADY KNEW THE PROBLEM AND HAD STATED THAT. I WANTED TO KNOW IF MY CAR WAS COVERED UNDER THE RECALL! THEY SAID MY VIN WAS NOT INCLUDED IN THE RECALL. I REALLY DON'T CARE IF MY VIN IS COVERED! MY CAR IS HAVING THE SAME PROBLEM AS THE 1998 MODEL THAT HAS BEEN RECALLED! THE DEALERSHIP SAID THEY COULD ORDER THE PART BUT I WOULD HAVE TO PAY FOR IT. I REFUSED. THE 1997 528I NEEDS TO BE INCLUDED IN THIS RECALL! IT IS EXTREMELY DANGEROUS TO DRIVE WHEN IT RAINS SINCE NOT ONLY ARE THE ROADS WET, BUT THE TRANSMISSION JUMPS FROM GEAR TO GEAR CAUSING THE VEHICLE TO JERK AND ACCELERATE RANDOMLY. ALSO THE INDICATOR LIGHT DOES NOT KNOW WHAT GEAR YOU ARE IN AND GIVES FALSE INDICATION OF THE CORRECT GEAR. THIS CAN CONTINUE FOR AS LONG AS A WEEK UNTIL THE MODULE DRIES OUT! I KNOW THAT THIS IS NOT THE ONLY 1997 528I THAT HAS HAD THIS PROBLEM!
NHTSA complaint #10203864 — an unverified report by a vehicle owner.
DES Moines, IA
SUSPENSION:FRONT
BMW CUSTOMER STATES THAT STRUT PLATE FAILED IN FEB 2007 AND DISCOVERED THERE HAD BEEN A RECALL ON THIS VEHICLE FOR EXACTLY THIS DEFECT**CC
NHTSA complaint #10188998 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
AIR BAGS:FRONTAL
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
SUSPENSION:FRONT
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
SUSPENSION:FRONT:MACPHERSON STRUT
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 142,165 milesLaguna Niguel, CACrash
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHILE DRIVING AT NIGHT ON INTERSTATE 5, SOUTHBOUND NORTH OF LOS ANGELES IN VICINITY OF SUN VALLEY, MY 1997 BMW 528I STRUCK A LARGE (30 GALLON) PLASTIC BARREL IN THE ROADWAY, IMPACTING THE LOWER FRONT CENTER/RIGHT OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DAMAGE WAS EXTENSIVE ENOUGH THAT THE INSURANCE COMPANY CONSIDERS IT A TOTAL LOSS (EXCEEDING $12,000). THERE IS A NHTSA RECALL OUTSTANDING ON THE 1997 BMW 5 SERIES (RECALL NUMBER 04V183000) REGARDING DEFECTIVE FRONT SUSPENSION/STRUT COMPONENTS, BUT MY CALL TO BMW AT 800-831-1117 DID NOT RESULT IN ANY ASSISTANCE WITH REGARD TO MY VEHICLE. THEY WERE ONLY ABLE TO CONFIRM TWO OTHER RECALL SERVICES THAT HAD BEEN PERFORMED. MY INSURANCE COMPANY IS OFFERING ME A SETTLEMENT FOR TOTAL LOSS, BUT I WOULD PREFER THAT THE CAR BE REPAIRED AND THAT BMW BEAR THEIR SHARE OF THE COST FOR THE SUBSTANTIAL PORTION OF DAMAGE DUE TO THE KNOWN DEFECT.
NHTSA complaint #10185458 — an unverified report by a vehicle owner.
at 132,000 milesPhoenix, AZ
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I HAVE A 1997 528I BMW. WHEN IT RAINS MY CAR SHIFTS FROM GEAR TO GEAR. I HAD TO HAVE HIGHWAY PATROL ESCORT ME TO THE NEXT TOWN DUE TO THE FACT THAT I WAS ON THE HIGHWAY AND THE CAR CHOSE S2 (SPORT 2ND GEAR) AS THE GEAR IT PREFERRED TO DRIVE IN. I WASN'T ABLE TO DRIVE ANY FASTER THAN 40 MPH UNTIL THE CAR DRIED OUT THE NEXT DAY!
NHTSA complaint #10173232 — an unverified report by a vehicle owner.
at 110,469 milesManchester, NH
ELECTRICAL SYSTEM:WIRING
ON 8/23/05 MY BMW 528I VIN#[XXX] BROUGHT IN FOR REPAIRS. ONE OF MY COMPLAINTS THAT DAY WAS THE CAR WOULD HESITATE AND SOME TIMES STALL. MY CAR WAS CONNECTED TO A "CHECK ENGINE COMPUTER SYSTEM" TO DIAGNOSIS THE PROBLEM. MY MECHANIC INFORMED ME THE PROBLEM WAS A "CRANK SENSOR" WHICH HE INFORMED ME WAS RECALLED. HE MADE A CALL TO TULLEY BMW (LOCATED IN NASHUA, NH) IN REGARDS TO THE RECALL BUT THEY CLAIMED THERE WAS NO RECALL ON THAT VEHICLE. MY MECHANIC TOLD ME HE COULD FIX IT HOWEVER HE FELT IT WAS WORTH MY EFFORTS TO PERSUE THE ISSUE FURTHER AT TULLEY BMW. AFTER PICKING UP THE CAR AND GETTING ALL OF THE INFORMATION FROM MY MECHANIC THAT DAY I WENT HOME AND CALLED BMW OF NORTH AMERICA. I GAVE THEM THE RECALL # 99E-A01AND MY VIN #. I WAS INFORMED BY NORTH AMERICA BMW THAT THE RECALL INFORMATION IS CORRECT AND ACCORDING TO THEIR RECORDS MY CAR WAS FIXED BY TULLEY BMW 5/2002. AFTER RECEIVING THIS INFORMATION I CALLED TULLEY BMW AND SPOKE WITH A "PETER" IN THE SERVICE DEPARTMENT. I EXPLAINED MY SITUATION AND PETER CAME BACK WITH THE SAME INFORMATION THAT HIS RECORDS INDICATE IT WAS DONE. WHEN I TOLD HIM IT WASN'T DONE BECAUSE THE PART IN MY CAR IS THE ORIGINAL SENSOR AND EXPLAINED THAT THE REPLACEMENT PART CONNECTED DIFFERENT. AFTER ARGUING SOME MORE HE FINALLY AGREED TO LOOK AT THE CAR ON 8/30/2005. I BROUGHT THE CAR IN ON 8/29/2005 SO IT WOULD BE THERE IN THE AM. IMMEDIATELY THE SERVICE PERSONAL HAD A MECHANIC LOOK AT THE SENSOR. HE CONFIRMED IT WAS IN FACT THE ORIGINAL PART. WHEN I ASKED FOR A RENTAL CAR I WAS TOLD THAT THEY FIRST HAD TO FIND OUT WHO WAS GOING TO PAY FOR THE RECALL. I THEN INFORMED THEM THEY WERE BECAUSE I CALLED BMW OF NORTH AMERICA SAID IT WAS ALREADY DONE THEREFORE TULLEY BMW RECEIVED THE REIMBURSEMENT FOR THE RECALL. NEEDLESS TO SAY THEY GAVE ME A RENTAL CAR THAT NIGHT. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #10134716 — an unverified report by a vehicle owner.
at 92,900 milesClinton, MD
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I OWN A 1997 BMW 528I AND EVERYTIME IT RAINS THE GEAR SELECTION SWITCH MALFUNCTION CAUSING RANDOM GEAR SELECTION. I WAS TOLD THIS WAS A RECALL ON THE 1998 MODEL, WHICH USES THE SAME RECALLED PART.
NHTSA complaint #10125436 — an unverified report by a vehicle owner.
at 92,900 milesClinton, MD
POWER TRAIN:DRIVELINE
I OWN A 1997 BMW 528I AND EVERYTIME IT RAINS THE GEAR SELECTION SWITCH MALFUNCTION CAUSING RANDOM GEAR SELECTION. I WAS TOLD THIS WAS A RECALL ON THE 1998 MODEL, WHICH USES THE SAME RECALLED PART.
NHTSA complaint #10125436 — an unverified report by a vehicle owner.
at 55,000 milesMiami Beach, FL
SUSPENSION:FRONT:MACPHERSON STRUT
A RATTLING NOISE CAN BE HEARD WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THE CONSUMER THAT THE FRONT STRUTS NEEDED TO BE REPLACED. *AK THE FRONT RIGHT STRUT COLLAPSED AND CAUSED DAMAGE TO THE TIRE. *SC
NHTSA complaint #10107262 — an unverified report by a vehicle owner.
at 12,000 milesCelina, TXCrash
SUSPENSION:FRONT:MACPHERSON STRUT
ON JULY 1, 2004 CONSUMER RECEIVED A RECALL LETTER, PRIOR TO HAVING THE STRUT NHTSA RECALL CAMPAIGN 04V183000 REPAIRS PERFORMED. THE DEFECT OCCURRED. THIS RESULTED IN A COLLISION ON JUNE 25, 2004 WHILE DRIVING AT 35 MPH. CONSUMER LOST CONTROL, AND THE RIGHT TIRE BROKE. AS RESULT, VEHICLE WENT INTO A DITCH.
NHTSA complaint #10080308 — an unverified report by a vehicle owner.
Morristown, NJ
SUSPENSION:FRONT:MACPHERSON STRUT
CONSUMER HAD ALREADY FIXED THE NHTSA RECALL CAMPAIGN #4V183000. ORIGINAL INVOICE WAS SEND TO THE MANUFACTURER IN MAY 2004. AND STILL WAITING FOR THE REIMBURSEMENT. MANUFACTURER CALL THE CONSUMER AND INDICATED THEY WONT HONORING THE RECALL BECAUSE INDEPENDENT SHOP REPAIRED THE VEHICLE. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #10080309 — an unverified report by a vehicle owner.