The contact owns a 2019 Buick Regal TourX equipped with Continental Pro Contact tires, Tire Size: 235/50/R18, and DOT [XXX] . The contact stated that while driving on several occasions at various speeds, he observed what he believed to be the tires vibrating. The vehicle was taken to an independent mechanic where it was diagnosed that the belt separated on the inside of the passenger and drivers rear tires. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 38,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11635114 — an unverified report by a vehicle owner.
My tires were Black when I bought them at Wittlins in Menomonee Falls, Wisconsin in 2020. They have been continualy turning brown on the outside of tire. Now they are a beige color on the outside of tire. It seems the tires are aging terribly. I complained to Wittlins a few times about tires discoloration and the manager keeps telling me the tires are wearing fine and said discoloration is normal. Maybe a little discoloration but not like this and I do not even live in a warm climate. 235/50R18/SL (Tires)
NHTSA complaint #11616371 — an unverified report by a vehicle owner.
The contact owns a 2018 Buick Regal equipped with General Tires, Tire Line: Unknown, Tire Size: 245/45R18, and DOT Number: Unknown. The contact stated that after traveling over 3,000 miles and driving at an undisclosed speed, upon reaching his destination, he became aware that an abnormal buddle had developed on the side wall of the front passenger side tire. The tire was taken to the dealer, who determined that the bubble was the result of the vehicle having been driven over a pothole. All four tires were replaced. The tires were not original to the vehicle. The manufacturer was not notified of the failure. The failure mileage was 29,500.
NHTSA complaint #11557228 — an unverified report by a vehicle owner.
The contact owns a 2020 Buick Regal GS equipped with Continental ProContact TX Tires, Tire Size: 245/40/R19, DOT Number: 6Y66WBR71819. The contact stated while driving approximately 70 MPH, the TPMS warning light indicated that the rear driver’s side tire air pressure was low. The tire lost air pressure and became flat. Also, later the front passenger’s side tire developed bubbles and had to be replaced. Within the first 200 miles of driving the vehicle, a dealer employee experienced a blowout of the front passenger’s side tire. The contact stated that the vehicle was equipped with the tires when it was purchased new. The contact stated that three of the four tires had experienced a failure. The contact was informed that the tire size was not included in the NHTSA Campaign Number: 21T001000 (Tires). The failure mileage was 200.
NHTSA complaint #11447368 — an unverified report by a vehicle owner.
PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WEAR. I HAVE BEEN GETTING ALL TIRES ROTATED EVERY 3 MONTHS, SINCE I OWNED ANY CAR WITH ANY TIRES. TELEPHONE STARTING 8-7-2017 WERE NEVER RETURNED TO DISCUSS STATED TIRES. I FOUND CONTACT INFO ON BBB WEB PAGE, LEFT MESSAGES FOR CUSTOMER SERVICE AS WELL AS 2 INDIVIDUALS NAMED AS PRODUCT/MARKETING. NO RETURN CALLS.I ALSO TOOK A SCREEN SHOT OF THE BBB WHICH REFLECTED CUSTOMER COMPLAINTS IN REFERENCE TO THE WARRANTY ISSUES WITH PIRELLI TIRES. AND EMAILED IT TO PIRELLI COMPANY. I RECEIVED A CALL FROM AN INDIVIDUAL IN CUSTOMER SERVICE, OFFERED SAME TIRES AT ANOTHER DISCOUNT, I STATED THAT WAS NOT ACCEPTABLE, AS THE QUALITY, DEPENDABILITY AND SAFETY IS THE ISSUE. HE SAID THERE WAS NO OTHER OPTION. I THEN RECEIVED A CALL FROM A MARKETING INDIVIDUAL, WE HAD A LONG CONVERSATION ABOUT HOW I ROTATE TIRES EVERY 3000 MILES AND HIS TIRES WERE DEFECTIVE, HE REQUESTED I EMAIL HIM THE INVOICE & PHONE LOG. AFTER A FEW DAYS I HAD TO CONTACT HIM, HE INSINUATED I DID NOT TAKE PROPER CARE OF THE TIRES AND ONLY A SMALL PORTION OF THE TOTAL COST WOULD BE REFUNDED. NHTSA NEEDS TO KNOW ABOUT THESE TIRES, THEY DO NOT EVEN MEET HALF OF THE WARRANTY, AND THE COMPANY REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. THESE TIRES PLEASE NEED TO BE INVESTIGATED. THEY ARE DEFECTIVE IN QUALITY, DEPENDABILITY AS WELL AS SAFETY. BY THE WAY, I PAID ABOUT $1,700 WITHIN 2 YEARS FOR THE STATED TIRES.
NHTSA complaint #11019594 — an unverified report by a vehicle owner.
MICHELIN LATITUDE TOUR HP 235/50R18 TIRES ON 2011 BUICK REGAL. TIRES REPLACED NOVEMBER 2014 AND WORE DOWN TO 4/32 TREAD ON DEC 19,2016. TIRE WAS RATED FOR 55,000 MILE WEAR. LACK OF TREAD CONTRIBUTED TO ACCIDENT ON THAT DATE. CAR WAS UNABLE TO STOP, SLIDING INTO THE CURB CAUSING $4200 IN DAMAGE EVEN THOUGH ACCIDENT WAS AT LOW SPEED. MICHELIN WILL NOT REPLACE TIRES. CAR CURRENTLY BEING REPAIRED. DAMAGE TO WHEELS, SUSPENSION, STEERING GEAR..
NHTSA complaint #10944006 — an unverified report by a vehicle owner.
SUMITOMO 225/60R18 HTR A/S P02 TIRES NO VISIBLE DOT REGISTRATION NUMBER QUESTION AS TO THE LEGITIMACY OF TIRES BEING USED IN USA MEETING PUBLIC SAFETY STANDARDS.
NHTSA complaint #10937412 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE TIRE PRESSURE WARNING LIGHT ILLUMINATED BUT INDICATED THAT THE WRONG TIRE WAS DEFLATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,030.
NHTSA complaint #10667119 — an unverified report by a vehicle owner.
I AM AN AUTO MECHANIC AND LATER AUTOMOTIVE ENGINEER AND I ALWAYS KEEP MY TIRES PROPERLY INFLATED WITH ROUTINE BALANCING, ROTATION AND ALIGNMENTS. IN OVER 30 YEARS OF DRIVING I HAD NEVER HAD A TIRE ISSUE BEYOND THE OCCASIONAL FLAT UNTIL I BOUGHT A SET OF GOODYEAR VIVA 2 TIRES FROM WALMART ON MAY 31, 2011. P225/60R16 97S DOT MDX0 H6HP 1911 TIRES FOR MY 2001 BUICK REGAL. AFTER ALMOST A YEAR I NOTICED THE CAR WAS NOT RIDING SMOOTHLY SO I TOOK IT IN TO GET THE TIRES BALANCED. THE TIRE MAN SHOWED ME THAT THERE WAS A TREAD ISSUE ON A TIRE, SO ON MAY 9, 2012 I BOUGHT A REPLACEMENT VIVA 2 TIRE. THE FAILED TIRE HAD LESS THAN A YEAR AND 17,601 MILES ON IT. RECENTLY WHILE DRIVING ON THE FREEWAY ANOTHER OF THE INITIAL VIVA 2 TIRES BLEW OUT (SAME DOT CODE). THIS TIRE WAS ABOUT 26 MONTHS OLD WITH 31,440 MILES ON IT. I STILL HAVE THIS TIRE IF YOU WANT TO INSPECT IT.
NHTSA complaint #10537369 — an unverified report by a vehicle owner.
SINCE TWO OF THE FOUR TIRES HAVE NOW FAILED I WILL SUBMIT TWO COMPLAINTS, ONE FOR EACH TIRE. GOODYEAR VIVA 2 TIRES BOUGHT FROM WALMART ON MAY 31, 2011. P225/60R16 97S DOT MDX0 H6HP 1911 TIRES FOR MY 2001 BUICK REGAL. AFTER ALMOST A YEAR I NOTICED THE CAR WAS NOT RIDING SMOOTHLY SO I TOOK IT IN TO GET THE TIRES BALANCED. THE TIRE MAN SHOWED ME THAT THERE WAS A TREAD ISSUE ON A TIRE, SO ON MAY 9, 2012 I BOUGHT A REPLACEMENT VIVA 2 TIRE. THE FAILED TIRE HAD LESS THAN A YEAR AND 17,601 MILES ON IT. RECENTLY WHILE DRIVING ON THE FREEWAY ANOTHER OF THE INITIAL VIVA 2 TIRES BLEW OUT (SAME DOT CODE). THIS TIRE WAS ABOUT 26 MONTHS OLD WITH 31,440 MILES ON IT.
NHTSA complaint #10537370 — an unverified report by a vehicle owner.
AFTER MUCH RESEARCH I FOUND THERE IS NO COMPACT SPARE TIRE AND WHEELS FOR THE GRAND SPORT VERSION OF THE 2012 BUICK REGAL ANYWHERE I COULD FIND. THEY ONLY PROVIDE AN INFLATER KIT. MY LAST 3 FLATS COULD NOT BE REPAIRED WITH THE INFLATER BECAUSE OF THE TYPE DAMAGE. NO WRITTEN DOCUMENTATION THAT I HAVE OBTAINED STATED THIS FACT. THE PROBLEM IS THAT WE HAVE FAMILY IN THE MIDDLE OF PENNSLYVANIA AND HAVE TO TRAVEL THROUGH THE MOUNTAINS WHERE THERE IS NO CELL PHONE CONDUCTIVITY (THAT ELIMINATES THE ROADSIDE ASSISTANCE) A REGULAR TRIP IS FOR THANKSGIVING AND WE HAVE EXPERIENCED SOME EXTREME WEATHER DURING SOME OFF THESE TRIPS WITH MINIMAL TRAFFIC DUE TO THE WEATHER. THEREFORE WE COULD HAVE A FLAT AND BE STRANDED DURING A SNOW STORM. I BELIEVE THIS IS AN UNSAFE CONDITION..
NHTSA complaint #10475005 — an unverified report by a vehicle owner.
I AM COMPLAINING ABOUT THE RIMS ON MY BUICK. I CONSTANTLY HAVE FLAT OR LOW TIRES. I HAD A FEW MECHANICS LOOK AT MY TIRES AND THEY SAID THE ALUMINUM ON THE RIM IS PEELING OFF. SO THAT MEANS THAT I NEED TO BUY NEW RIMS AND THAT IS EXPENSIVE. IT STARTED OUT ONCE IN A WHILE BUT NOW I FILL UP MY TIRES EVERY THREE OR FOUR DAYS.
NHTSA complaint #10267640 — an unverified report by a vehicle owner.
TL*- THE CONTACT STATED HAD NUMEROUS FLAT TIRES ON THE 2002 BUICK REGAL. THE CONTACT WAS INFORMED BY THE DEALERSHIP THE FLAT TIRES WERE DUE TO THE PEALING OF THE CHROME RIMS ON THE VEHICLE. THE DEALERSHIP RESEALED THE RIMS ON NUMEROUS OCCASIONS. HOWEVER, THEY HAVE NEVER BEEN REPLACED. THE CONTACT STATED THAT THE WARNING LIGHT ILLUMINATED WHEN THE VEHICLE TIRES WERE LOW AND BECAME FLAT. THERE WEREN'T ANY PARTICULAR ROAD OR WEATHER CONDITIONS WHEN TIRES WENT FLAT. THE CURRENT AND FAILURE MILEAGE WERE BOTH 32100.*AK CONSUMER STATES DEALER INFORMED HER RIMS NEED RELINING THAT'S WHY THE TIRES KEEP GOING FLAT, DEALER WILL NOT PAY TO HAVE THE RIMS REPLACED AND CONSUMER FEELS IT THE DEALERS RESPONSIBILITY. *4/17TR
NHTSA complaint #10183284 — an unverified report by a vehicle owner.
TL*- THE CONTACT CALLED TO INFORM NHTSA THAT HE RECEIVE A RECALL LETTER FROM PEP BOYS ON HIS TIRES, THE COOPER FUTURA 2000 RADIAL LTE, SIZE 225/60/R16. THE CONTACT STATED THAT HE TOOK HIS VEHICLE TO PEP BOYS TO HAVE THEM REPLACE THE TIRE BECAUSE THIS IS A PEP BOY RECALL, AND THEY DECLINE TO DO SO. PEP BOYS STATED THEY WERE UNAWARE OF THE RECALL.
NHTSA complaint #10176688 — an unverified report by a vehicle owner.
CHROME WHEELS DELAMINATING CUTTING VALVE STEMS ON TWO OF THE FOUR WHEELS CAUSING AIR LEAKS. ALL FOUR WHEELS ARE DELAMINATING. VALVE STEMS HAVE BEEN REPLACED FOUR- FIVE TIMES. PROBLEM STILL PRESENT,CAUSING SAFETY HAZARD.
NHTSA complaint #10166354 — an unverified report by a vehicle owner.
WHILE DRIVING CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE REAR. CONSUMER PULLED OVER, AND NOTICED THAT THE TREAD SEPARATED FROM THE SIDEWALL ON PASSENGER'S SIDE TIRE. THIS CAUSED DAMAGES TO THE UNDER CARRIAGE/FENDER; AND DOOR. CONSUMER CALLED ROAD SIDE ASSISTANCE AND VEHICLE WAS TOWED TO THE DEALER. FIRESTONE FR480, P215/70R14 #DOT W2HY1MD519.
NHTSA complaint #10089960 — an unverified report by a vehicle owner.
WHILE DRIVING 50 MPH A LOUD KNOCKING NOISE WAS HEARD FROM THE REAR. CONSUMER PULLED OVER, AND NOTICED THAT THE RIGHT PASSENGER SIDE TIRE TREAD SEPARATED FROM THE WHEEL. CONSUMER CALLED ROAD SIDE ASSISTANT TO CHANGE THE TIRE. FIRESTONE FR480, SIZE P215/70R14, DOT W2HY1MD519. *AK THE TIRE BLOWOUT CAUSED DAMAGE TO THE VEHICLE'S RIGHT FRONT FENDER AND DOOR.
NHTSA complaint #10073751 — an unverified report by a vehicle owner.