40 of the
5,775 complaints filed about the Chevrolet Cruze
are about the wheels —
1% of everything owners reported.
The worst model year for it is 2014.
Purchased a 2016 Chevrolet Cruze on [XXX]. [XXX]. As of July 26th I paid $862 on repairs for the car to be smoking this morning on my way to work [XXX]. In total I’ve spent Almost or close to $2,000 in car repairs. This purchase was for my 17 year old daughter as a graduation present and for college. She was driving and car started to run hot and cut off in a busy intersection. She was unable to take the car to North Carolina. The owner blocked me and the staff haven’t been accommodating since this process. Nor will they look at the car. This has put me in a financial burden and the safety conditions this vehicle is under. And damage this could have cause my daughter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11611143 — an unverified report by a vehicle owner.
I HAVE A 2016 CHEVROLET CRUZE AND THE TURBOCHARGER INTERCOOLER HOSE BASICALLY BROKE FROM WHERE THE END OF THE HOSE STARTS AND A LITTLE BIT DOWN IN THE MIDDLE AREA OF THE END PART OF THE HOSE. AND THIS CAUSED MY ENGINE'S POWER TO BE REDUCED INMENSLY. TO THE POINT THAT I HAD MY FOOT PRESSING ALL THE WAY DOWN ON THE ACCELERATOR AND IT COULD NOT GO ANY FURTHER DOWN, AND MY CAR WAS MOVING SLOWER THAN A TURTLE, AND THIS IS NOT AN EXAGGERATION! AND ALSO, AT TIMES WHEN I HAVE BEEN AT A RED LIGHT MY CAR TURNS OFF. ONE TIME MY CAR TURNED OFF WHILE I WAS DRIVING ON THE STREET WITH CARS BEHIND ME. LUCKILY, I WAS ABLE TO PULL INTO A SHOPPING CENTER. AND THE AIR CONDITIONER IS ALSO FAILING BECAUSE I KEEP PUTTING FREE ON SO IT CAN BE COLDER AND ALL THAT COMES OUT IS HOT AIR. I DID NOT KNOW THAT THIS INTERCOOLER HOSE WAS A MAJOR PART OF MY VEHICLE'S FUNCTION. ALSO, THE TRACTION LIGHT CAME ON, WHEN I ALREADY HAD IT OFF. IF CHEVROLET CRUZE OWNERS DO NOT KNOW ABOUT THIS ISSUE, THEY NEED TO KNOW. BECAUSE THIS ISSUE COULD EVENTUALLY MESS UP THE ENTIRE MOTOR AND POSSIBLE BLOW IT OUT. WHICH WE ALL KNOW A NEW MOTOR IS VERY EXPENSIVE
NHTSA complaint #11608482 — an unverified report by a vehicle owner.
On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having to replace the ball joint bolt. Also, recalls were previously issued with other GM vehicles having a right-front passenger side defective control arm, which potentially could be a GM fabrication issue with control arms. No warning lamps, noises, or messages alerted to this issue. This would have been a fatal incident involving my daughters and other drivers if it occurred on the highway at a higher rate of speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11600176 — an unverified report by a vehicle owner.
The car stopped Communicating with the computer and the antilock brake system there was no morning and it’s hard for me their break in my car be going faster going to slow down my foots not on the pedal
NHTSA complaint #11458560 — an unverified report by a vehicle owner.
Noticed all 4 wheels are starting to rust on my 2018 Chevy Cruze. Owned many, many cars and have never had wheels rust. If this continues, over the years worried wheels will crack and accident will happen. I took car to Leader Automotive Service and they were aware of problem. Said they could coat each wheel for approximately $180.00. Why is this my problem when the manufacturer of the wheel should replace defective wheels. Thank you for listening.
NHTSA complaint #11425248 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH THEN MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE WHEEL FEEL OFF THE VEHICLE. THE VEHICLE ROLLED OVER THE WHEEL AND THE SIDE AIR BAGS ENGAGED BUT THE FRONT AIR BAGS DID NOT. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS TOWED TO THE DEALER HENDRICK CHEVROLET SHAWNEE MISSION 8300 SHAWNEE MISSION PKWY, MERRIAM, KS 66202 (913) 225-7967 AND THEY ALONG WITH THE INSURANCE REPRESENTATIVE TOTALED THE VEHICLE. THE FAILURE MILEAGE WAS 28,000.
NHTSA complaint #11361111 — an unverified report by a vehicle owner.
I WAS JUST DRIVING ALONG UNDER NORMAL DRIVING WHEN ALL OF A SUDDEN MY RPMS WENT ALL THE WAY UP AND THE CAR WASN'T GOING ANYWHERE BUT COSTING TO A STOP ALONG WITH A LOUD BANGING SOUND. I WAS DRIVING APPROXIMATELY 28MPH ON A STREET
NHTSA complaint #11341900 — an unverified report by a vehicle owner.
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
NHTSA complaint #11301274 — an unverified report by a vehicle owner.
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
NHTSA complaint #11297324 — an unverified report by a vehicle owner.
OWN A 2018 CHEVY CRUZE, PURCHASED OFF SHOWROOM FLOOR IN JULY 2018. SINCE THEN THE TIRES HAVE ALL BEEN REPLACED 3 TIMES DUE TO BLOW OUTS OR BULDGING. THAT IS 12 BRAND NEW TIRES IN LESS THAN A YEAR! WHEN RECEIVED A BLOW OUT THE CAR WAS IN MOTION. THE TYPE OF TIRES ARE HANKOOK VENTUS V2 205/50/R/17. THE DATE SPAN IS APPROXIMATELY JANUARY TO THE PRESENT.
NHTSA complaint #11203431 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE ACCELERATING, THE VEHICLE SHOOK. WILLIAMS CHEVROLET (2 AUTOMOTIVE BLVD, RT. 40, ELKTON, MD 21921, (443) 406-1065) ASKED THE CONTACT TO BRING THE VEHICLE IN, BUT THE CONTACT DECLINED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT WANT THE VEHICLE AND IT WAS REPOSSESSED BY THE BANK. THE FAILURE MILEAGE WAS 2,000. *TT CONSUMER HAD 2 FLAT BLOW-OUTS.
NHTSA complaint #11186599 — an unverified report by a vehicle owner.
WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.
NHTSA complaint #11170083 — an unverified report by a vehicle owner.
I'VE NOTICED A PROBLEM ELECTRICAL BECAUSE BLUETOOTH PAUSES DURING USE. WINDSHIELD WIPERS FLUID NOT REACHING WINDSHIELD. HORN STOPPED WORKING. KEY LOCK CONTROL STOPPED WORKING. ALL HAS TO DO WITH ELECTRICAL. NOTICED BROWN RUST ON INSIDE OF DRIVER SIDE BACK WHEEL. PASSENGER FRONT TIRE CONTINUES TO DEFLATE.
NHTSA complaint #11098261 — an unverified report by a vehicle owner.
ROUTINE TIRE ROTATION PERFORMED BY CHEVROLET DEALER (SCHUMACHER CHEVROLET, LITTLE FALLS, NJ) ROTATED TIRE BUT FAILED TO REPROGRAM TPMS. THE TMPS SYSTEM IDENTIFIED SLOW LEAKS IN BOTH REAR TIRES BUT IN REALITY THE FRONT TIRES WERE FAULTY.
NHTSA complaint #11098309 — an unverified report by a vehicle owner.
I WAS DRIVING AND WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN I PROCEEDED TO EXCEL FORWARD. THE CAR WAS ONLY GOING BETWEEN 10-15 MILES PER HOUR WHEN WITHOUT HITTING OR CURBING ANYTHING MY TIRE BLEW. RIGHT AFTER THE TIRE BLEW ALL (6) SIX OF MY AIRBAGS DEPLOYED. WHEN THE AIRBAGS DEPLOYED THE CAR QUICKLY FILLED WITH SMOKE LIKE AIR. THE AIRBAGS CAUSED ME TO NOT BE ABLE TO SEE AND I STEERED THE CAR OFF THE SIDE OF THE ROAD. AT SUCH TIME, ONSTAR CAME ACROSS THE SPEAKERS AND ASKED IF WE WERE IN AN ACCIDENT AND IF WE NEEDED THE POLICE &/OR AN AMBULANCE. WE YELLED TO THE ONSTAR PERSON THAT WE THOUGHT THE CAR WAS ON FIRE BECAUSE OF THE SMOKE LIKE SUBSTANCE AND THAT WE NEEDED THE POLICE THAT WE WERE ON ONLY VEHICLE THAT HAD BEEN IN AN ACCIDENT. I STILL HAVE NO CLUE WHAT TRANSPIRED IN THE EVENT OF THE TIRE BLOWING ESPECIALLY SINCE I DIDN'T HIT ANYTHING OR CURB ANYTHING. AND I STILL DON'T KNOW WHY THE AIRBAGS DEPLOYED WHEN THEY SHOULDN'T HAVE. I AM EDUCATED ON THE REQUIREMENTS OF DEPLOYED AIRBAGS AND NEVER AT SUCH TIME DID I EVER MEET THESE REQUIREMENTS ESPECIALLY FOR ALL (6) SIX OF THE AIRBAGS TO DEPLOY. I NEVER HIT ANYTHING AT A SPEED OF 14 MPH, NOR WAS I TEE BONED FROM BOTH SIDES, NOR DID OUR CAR ROLE OVER. WHICH IS THE MAIN REASONS FOR ALL (6) SIX OF THE AIRBAGS TO DEPLOY. ON ANOTHER NOTE THE AIRBAGS ON THE DRIVERS SIDE, MY SIDE, DEPLOYED WITH SUCH FORCE THAT THE AIRBAGS BROKE MY GLASSES, MY CELL PHONE SCREEN, AND BROKE THE IGNITION KEY OFF IN THE IGNITION. THE AIRBAG THAT PROTECTS THE DRIVERS KNEES LEFT A BRUISE THE SIZE OF A GRAPEFRUIT ON MY LEG. I NEVER SEEMED MEDICAL ATTENTION. AS FOR THE PASSENGER SIDE AIRBAGS, THEY DIDN'T HAVE ANY FORCE BEHIND THEM. THE AIRBAGS NEVER EVEN TOUCHED MY WIFE AT ALL AND SHE DIDN'T HAVE ANY INJURIES AT ALL. THE TIRE IN WHICH WE ARE DISCUSSING IS THE FRONT PASSENGER TIRE.
NHTSA complaint #11073000 — an unverified report by a vehicle owner.
I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.
NHTSA complaint #11035242 — an unverified report by a vehicle owner.
I HAD MY CAR SERVICED AT A LOCAL GM DEALERSHIP (SUBURBAN CHEVROLET IN ANN ARBOR, MI), WHERE MY TIRES WERE ROTATED, OIL CHANGED, AND A RECALL FIXED. AS I LEFT THE DEALER/SERVICE DEPARTMENT THAT DAY I FELT MY CAR PULLING SLIGHTLY TO THE RIGHT. I DIDN'T THINK ANYTHING OF IT UNTIL THE FOLLOWING DAY WHEN I WAS DRIVING IN TO WORK AND THE PULLING CONTINUED, WITH MY STEERING WHEEL SLIGHTLY WOBBLING. I LEFT WORK FOR AN APPOINTMENT A FEW HOURS LATER AND AS I WAS DRIVING MY STEERING WHEEL STARTED SHAKING MORE VIOLENTLY. I IMMEDIATELY PULLED OFF AT THE FIRST AVAILABLE EXIT, WHICH WAS LUCKILY THE ONE FOR MY FATHER'S WORK. I DROVE TO HIS PLACE OF EMPLOYEMENT WHERE HE CAME OUT TO CHECK TO SEE IF MY WHEELS/TIRES WERE OK. HE FOUND THAT ALL LUG NUTS ON ALL FOUR TIRES HADN'T BEEN PROPERLY TIGHTENED AND WERE ONLY "FINGER TIGHTENED." ONCE HE WAS SURE TO PROPERLY TIGHTEN ALL LUG NUTS I LEFT AND RETURNED TO THE HIGHWAY TO GET TO MY APPOINTMENT. THE STEERING WHEEL WAS NO LONGER SHAKING, AND WHILE IT CONTINUED TO PULL SLIGHTLY, IT WAS NOWHERE AS SEVERE AS IT WAS PRIOR TO THE LUG NUTS BEING TIGHTENED. MAJORITY OF DRIVING WAS HIGHWAY.
NHTSA complaint #11016075 — an unverified report by a vehicle owner.