334 of the 15,232 complaints filed about the Chevrolet Impala are about the glass, mirrors and wipers — 2% of everything owners reported. The worst model year for it is 2002.
334
Complaints
2%
Share of all complaints
3
Crashes
15
Fires
VISIBILITY
The contact owns a 2014 Chevrolet Impala. The contact stated that after closing the rear passenger’s side door, the rear glass panel shattered unexpectedly. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
NHTSA complaint #11709037 — an unverified report by a vehicle owner.
VISIBILITY
The contact owns a 2014 Chevrolet Impala. The contact stated that while approaching the vehicle, it was discovered that the rear window had shattered. The contact stated that there was no impact on the glass to cause the rear glass to shatter. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the same failure had previously occurred on the vehicle, and the glass was replaced, but the failure reoccurred. The local dealer was not contacted. The failure mileage was 75,000.
NHTSA complaint #11699246 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the shade of the sunroof started to detach, and the sunroof shade started lowering from the sunroof of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.
NHTSA complaint #11678241 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Sunshade failure. The sunshade runs back and forth on track to close or open cloth cover. While driving with 4 main windows I pushed button to open shade halfway down the line the shade got off track and you could hear plastic cracking noises. I stopped the shade and pushed it closed more cracking noises and the the whole cloth fell and hung blocking all rear view while on freeway at normal speed. I was able to pull over and slowly push and assist cloth back into car frame so it's not hanging but it no longer works as intended. This is known and per dealership ove 1k for new track and requires moonroof removal to repair. Not covered under warranty
NHTSA complaint #11656647 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2013 Chevrolet Impala. The contact stated that for the past nine years, the blower fan had been replaced several times. The contact stated that prior to the failures, the blower fan was making abnormal tapping and clicking sounds. The contact stated that the check engine warning light was intermittently illuminated. The contact had taken the vehicle to an independent mechanic; however, the vehicle was not diagnosed. The independent mechanic determined that the fan and heater needed to be replaced. The vehicle was repaired after every service appointment; however, the contact stated that eventually the fan and heater failed and had to be replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.
NHTSA complaint #11637984 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
NHTSA complaint #11615752 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle he noticed that the air conditioner was blowing hot air. There was no warning light illuminated. The contact stated that the evaporator core leaked in addition and Freon was leaking into the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed as a failure with the evaporator core and the A/C compressor. The contact was informed that the evaporator core and the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 53,548.
NHTSA complaint #11597444 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Front defroster not working AND windshield wiper not working consistently.
NHTSA complaint #11566631 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
The contact owns a 2014 Chevrolet Impala. The contact stated that after she started the vehicle, she smelled a burning odor and then heard a popping sound. The contact then stated that she turned the vehicle off and waited then restarted the vehicle and proceeded to drive. The contact then stated that she noticed what appeared to be snow on the rear windshield; however, the windshield then caved in. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 139,428.
NHTSA complaint #11517492 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Upon opening the sunroof while driving, the sunshade track bunched up and got stuck while opening. I was able to unbunch the track the get the sunshade to close, however, the fabric ripped away from the track on both sides. When the sunroof is opened, the fabric falls down into the car and completely blocks the view out of the back window. I tired putting the fabric up in the space it should roll into, but it will not stay and falls down while driving. I stopped using the sunroof for this reason. Now the fabric hangs down into the car. This happened almost a year ago. The fabric has continued to hang down further and further into the car. It is beginning to fall into the line of vision of the rear window. I used safety pins to hold it up, but it continues to hang down further. I have decided to get it fixed for this reason. It will cost almost $800 to have it repaired. This is clearly a safety hazard. I have read several forums on other owners with the same safety issue. A service repair bulletin has been issued for this problem, but it should be a safety recall.
NHTSA complaint #11516251 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The contact owns a 2013 Chevrolet Impala. The contact stated that the driver 's side power master door lock switch was inoperable. The messages "Monitor Tie System" and "Monitor Battery System" were displayed. The contact stated that the windshield wipers were operating at a slower speed than needed. On other occasions, the windshield wipers and the horn would engage independently, and the windshield wipers would operate faster than needed. The vehicle was taken to the dealer, where it was diagnosed that the ECM needed to be reprogrammed. Additionally, the contact stated that the vehicle failed to start and she was unable to release the key from the ignition switch. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V355000 (Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,366.
NHTSA complaint #11515441 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2005 Chevrolet Impala. The contact stated that while driving approximately 55-60 MPH, suddenly there was an abnormal wind sound inside the vehicle. The contact stated that the sunroof had detached from the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed of a recall. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.
NHTSA complaint #11484788 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I have a 2001 Chevy impala and it has an instrument cluster issue with faulty warning lights and locking the radio and not wanting to start
NHTSA complaint #11419132 — an unverified report by a vehicle owner.
VISIBILITY
THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE HIS SON WAS STOPPED AT A RED LIGHT, THE BLIND SPOT ALERT WARNING LIGHT ILLUMINATED ON THE PASSENGER'S SIDE-VIEW MIRROR AND ON THE INSTRUMENT PANEL. THE VEHICLE THEN STALLED. THE CONTACT'S SON RESTARTED THE VEHICLE TO DRIVE HOME. THE BLIND SPOT ALERT LIGHT ON THE PASSENGER'S SIDE REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND DRAINED THE BATTERY. THE CONTACT STATED THAT HE SAW ONLINE THAT THERE WAS A TECHNICAL SERVICE BULLETIN: N172097060 RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO Trecek Automotive of Portage Inc. (1350 E Wisconsin St, Portage, WI 53901) AND DIAGNOSED AS A BLIND SPOT ALERT SYSTEM FAILURE. THE DEALER CONFIRMED THAT THE FAILURE WAS RELATED TO THE TECHNICAL SERVICE BULLETIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER THE TECHNICAL SERVICE BULLETIN. THE FAILURE MILEAGE WAS 75,812. THE CONSUMER STATED THE REPAIRS WOULD COST $950, BUT THE CONSUMER FEEL AS THOUGH REPAIRS SHOULD BE PAID BY THE MANUFACTURER.
NHTSA complaint #11417434 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
NHTSA complaint #11414389 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY A LOUD EXPLOSION MADE MY PASSENGER'S AND ME GET STARTLED FOLLOWED BY A RINGING IN OUR EARS. IT CROSSED MY MIND THAT THE VEHICLE WAS GETTING SHOT AT. UPON INSPECTION THERE WAS NO INTERIOR DAMAGE, HOWEVER WHILE INSPECTING THE OUTSIDE OF THE VEHICLE THERE WAS DAMAGE ON THE SUNROOF OF THE VEHICLE. THE SUNROOF HAD SHATTERED IN AN UPWARDS POSITION AS IF IT HAS EXPLODED OR DAMAGE CAME FROM THE INSIDE OUT. CLOSER EXAMINATION DID NOT PROVIDE A REASON OR FOREIGN OBJECT THAT COULD HAD CREATED THE DAMAGE. IT WAS VERY DANGEROUS TO HAVE THIS HAPPEN WHILE DRIVING AND/OR WITH THE POSSIBILITY OF EYES TO FALL ON ANY OF THE PASSENGERS OF THE VEHICLE.
NHTSA complaint #11395344 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I NOTICED MY REAR DEFROST HAS QUITE WORKING. I FIGURED IT WAS A FUSE SO I WASN'T TO WORRIED ABOUT IT. WE'VE HAD A LOT OF SNOW RECENTLY AND FIGURED I BETTER CHECK MY FUSES. THE RELAY IS WORKING THAT IS LOCATED UNDER THE HOOD. WE TRACED TO WIRING THROUGH THE FIRE WALL AND DOWN TO WHERE IT COMES INTO THE VEHICLE (DOWN BY YOUR FEET). THERE IS A WIRING THERE AND ONCE WE DISCONNECTED IT WE NOTICED IT IS BURNT VERY BAD. WHERE THE TWO PIECES CONNECT TOGETHER IS MELTED AND IS BLACK. THIS COULD HAVE BEEN EXTREMELY BAD IF IT WOULD HAVE CAUGHT FIRE.
NHTSA complaint #11390711 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I HAVE HAD TO REPLACE PINS ON WIPER ARMS TWICE IN ABOUT 6 MONTHS SINCE I BOUGHT THE CAR. IS THERE A RECALL ON THESE WIPER ARMS?
NHTSA complaint #11389912 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
TODAY WAS COLD AND SNOWING AND I STARTED UP MY CAR AND THE HEATERS AND DEFROSTS. I WAS IN MY CAR PARKED COMPLETELY STATIONARY WHEN THE REAR WINDOW MADE A LOUD SOUND I LOOKED BACK AND IT APPEARED BROKEN. I STEPPED OUT OF THE VEHICLE AND SHUT MY DOOR AND THE GLASS FELL. NOTHING HIT IT! I LOOKED UP AND AROUND NOTHING IN SIGHT, IT BASICALLY EXPLODED FROM THE DEFROST BUTTON AND THE COLD! I PUT A TARP ON THE WHAT WAS A REAR WINDOW, BECAUSE OF THE SNOW AND MY LEATHER INTERIOR AS WELL AS MY TOUCHSCREEN MEDIA CENTER!
NHTSA complaint #11375784 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
WHILE OPERATING VEHICLE ON PUBLIC ROADWAY WHILE UTILIZING THE AC FUNCTION, THE AC EVAPORATOR CATASTROPHICALLY FAILED UNDER THE DASH, STARTLING THE DRIVER & PASSENGER, AND EXPOSING THEM TO HIGH LEVELS OF 1234YF REFRIGERANT IN THE ENCLOSED CABIN. THE AC SYSTEM SUBSEQUENTLY WENT INTO LOW PRESSURE MODE, RENDERING ALL AC FUNCTIONS USELESS SUCH AS DEFROSTING THE WINDSHIELD WHICH HAS CREATED SAFETY ISSUES IN ADDITION TO THE INHALATION OF THE LEAKED REFRIGERANT. THIS STYLE OF FAILURE IS COVERED UNDER SPECIAL COVERAGE ADJUSTMENT - N182186881 EVAPORATOR CORE ICING, LEAK FOR CERTAIN 2016-2018 IMPALA VEHICLES. GM CUSTOMER SERVICE STATES THAT THIS VIN IS NOT COVERED UNDER THIS SPECIAL COVERAGE, EVEN THOUGH THIS IS A SIMILAR FAILURE ON A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE. GM REFUSES TO COVER THIS FAILURE AND REQUESTED THAT THE CUSTOMER CONTACT THE NHTSA TO HELP RESOLVE THE MISSING VIN FROM THE SPECIAL COVERAGE. CUSTOMER IS CURRENTLY SADDLED WITH A $2300 REPAIR BILL FOR A LIFETIME PART THAT HAS FAILED IN 2.4 YEARS AND POSES AN ONGOING SAFETY ISSUE.
NHTSA complaint #11324422 — an unverified report by a vehicle owner.