2020 Chevrolet Impala problems

UNKNOWN OR OTHER

On XXX | purchased a 2020 Chevrolet Impala, VIN [XXX], from NYS Office of General Services via GovDeals Inventory #200075. OGS Bill of Sale #XXX stated 59,145 miles and Clean Title. Carfax shows: 1. 90,803 miles on 12/16/2024 while in OGS possession 2. Total Loss declared 5/21/2025 3. Accident with rear damage 5/21/2025 not disclosed Actual odometer reading on 7/3/2026: 99,241 miles. OGS rolled back 31,658 miles and sold Total Loss vehicle as Clean Title. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11750719 — an unverified report by a vehicle owner.

SEAT BELTS

Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working

NHTSA complaint #11685539 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working

NHTSA complaint #11685539 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working

NHTSA complaint #11685539 — an unverified report by a vehicle owner.

STEERING

2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection DI1 Multi-Point inspection 716106 CPC B C/S veh is hard to steer at times- acts like it has no electric steering ADV cause: DTC O800 power steering control module low voltage, found while battery sitting over TP test dead cell and low cca 185/535cca EGO1 drivability test 716106 CPC $69.95 1 88866309 $190.00 New Battery Final charge: $317.44 No hard steering for a while, and now at 7,500 + or - miles hard steering is back and becoming harder to steer at times, especially if breaking. I have been to the dealer more often and had wait for the a while to get checked in and by the time he gets to me and someone to drive my car the steering is back to normal again. They told me that without a dash or ODB reading there is nothing they can do. 5 years same problem and never know when it will happen.

NHTSA complaint #11679731 — an unverified report by a vehicle owner.

POWER TRAIN

I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire Came Took My Car To Firestone This Sat 07/19/2025 I Was Told I Didn’t Need Tires It Is In Fact Both Of My Hub Bearing So I Paid 100.00 Diagnostic Fee To Castle And Risking My Life Driving My Car When They Knew In Fact That It Was My Hub Bearings My Car Is Under Warranty If It Wasn’t They Would Have Fixed It And Charge Me I Am Taking My Car Back Monday I Have Made Several Complaints On This Dealer And Nothing Is Happening This Is Unfair For Consumer To Take Advantage Of Customers

NHTSA complaint #11674888 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire Came Took My Car To Firestone This Sat 07/19/2025 I Was Told I Didn’t Need Tires It Is In Fact Both Of My Hub Bearing So I Paid 100.00 Diagnostic Fee To Castle And Risking My Life Driving My Car When They Knew In Fact That It Was My Hub Bearings My Car Is Under Warranty If It Wasn’t They Would Have Fixed It And Charge Me I Am Taking My Car Back Monday I Have Made Several Complaints On This Dealer And Nothing Is Happening This Is Unfair For Consumer To Take Advantage Of Customers

NHTSA complaint #11674888 — an unverified report by a vehicle owner.

POWER TRAIN

I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't pay for anything at the time due to warranty. I also have been up to date with transmission oil, engine oil, fuel injectors, etc to keep the car running smooth. As of 01/2025 I started having issues with the transmission, the gears were very jumpy and very unsafe to drive. I called the dealership and i was told the warranty had a expire a month before. I had to call the bank to find out this telephone number since the dealership never responded back. the number I was looking for was the warranty which my contract that was given from the dealership coincidence didnt have it. I had to reach to the bank and ask for a new contract. I called them and was denied due to the time that has past and was out of luck. I took it to a mechanic for a transmission rebuilt and cost me 3,000 which im still paying off right now. It was repair around [XXX]. Now I have an issue with the power steering. I also have a check engine light now. I am in the process of taking it to the transmission job to look at it but most likely wont get fix. I now have to invest around another 1,500+ for these new jobs. I dont have that much now and its costing me a lot of headaches pain money and time and many more things. GM wont do anything about it and I still have to pay550 a month for this vehicle. IDK.HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA complaint #11651689 — an unverified report by a vehicle owner.

STEERING

I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't pay for anything at the time due to warranty. I also have been up to date with transmission oil, engine oil, fuel injectors, etc to keep the car running smooth. As of 01/2025 I started having issues with the transmission, the gears were very jumpy and very unsafe to drive. I called the dealership and i was told the warranty had a expire a month before. I had to call the bank to find out this telephone number since the dealership never responded back. the number I was looking for was the warranty which my contract that was given from the dealership coincidence didnt have it. I had to reach to the bank and ask for a new contract. I called them and was denied due to the time that has past and was out of luck. I took it to a mechanic for a transmission rebuilt and cost me 3,000 which im still paying off right now. It was repair around [XXX]. Now I have an issue with the power steering. I also have a check engine light now. I am in the process of taking it to the transmission job to look at it but most likely wont get fix. I now have to invest around another 1,500+ for these new jobs. I dont have that much now and its costing me a lot of headaches pain money and time and many more things. GM wont do anything about it and I still have to pay550 a month for this vehicle. IDK.HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA complaint #11651689 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't pay for anything at the time due to warranty. I also have been up to date with transmission oil, engine oil, fuel injectors, etc to keep the car running smooth. As of 01/2025 I started having issues with the transmission, the gears were very jumpy and very unsafe to drive. I called the dealership and i was told the warranty had a expire a month before. I had to call the bank to find out this telephone number since the dealership never responded back. the number I was looking for was the warranty which my contract that was given from the dealership coincidence didnt have it. I had to reach to the bank and ask for a new contract. I called them and was denied due to the time that has past and was out of luck. I took it to a mechanic for a transmission rebuilt and cost me 3,000 which im still paying off right now. It was repair around [XXX]. Now I have an issue with the power steering. I also have a check engine light now. I am in the process of taking it to the transmission job to look at it but most likely wont get fix. I now have to invest around another 1,500+ for these new jobs. I dont have that much now and its costing me a lot of headaches pain money and time and many more things. GM wont do anything about it and I still have to pay550 a month for this vehicle. IDK.HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA complaint #11651689 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.

NHTSA complaint #11615752 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.

NHTSA complaint #11615752 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !

NHTSA complaint #11615402 — an unverified report by a vehicle owner.

ENGINE

I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !

NHTSA complaint #11615402 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !

NHTSA complaint #11615402 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

As I was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. I did my best to move to the curve and then called a towing truck to get the car. The car transmission stopped working properly. I conducted an analysis on this car in the internet and it has been written that the transmission has a manufacturer's defect. Also, the car dealer did a diagnostics test on the vehicle and proved that the transmission is not responding. The car dealer said the repair is not covered. This car is less than 5 years old. I was driving with an unsafe car. Data indicates that the transmission defects with a transmission fluid leak. I was in a dangerous situation while driving the car in the interstate. There were no warning signs and I believe this can be a dangerous situation for other consumers who may have the same car. The dealer and manufacturer does not want to cover the repair of the transmission since they said there has not been any recalls with the car. I want to put this complaint because I was at risk for something I had no control of. I contacted the corporate office and they told me to take it back to get a second diagnostic. In my opinion I have already done the diagnostic and they will not accept it unless is recent. The diagnostic was done in March 2024. Dealer wants me to pay for the repair. The transmission fluid leak is a problem that appears to be from the manufacturer because a transmission's life should last longer. The car has been undriveable.

NHTSA complaint #11598638 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving the RPMs decrease while the speeding is increasing. At time you can feel the car slow down when pushing the accelerator and then it slightly jumps forward. The car can be going 75mphs and the RPMs will be between 0 and 1. This also causes it to lag.

NHTSA complaint #11492193 — an unverified report by a vehicle owner.

STEERING

The contact owns a 2020 Chevrolet Impala. The contact stated that upon parking the vehicle, the "Power Steering - Drive with Care" message appeared on the instrument panel. The contact then attempted to reverse out of the driveway and excessive force was needed to steer the vehicle. The contact restarted that vehicle two hours later and the vehicle resumed normal operation. Neither the dealer nor the manufacturer had been made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,000.

NHTSA complaint #11487030 — an unverified report by a vehicle owner.

SEATS

The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.

NHTSA complaint #11436029 — an unverified report by a vehicle owner.

STRUCTURE:BODY

The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.

NHTSA complaint #11436029 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.

NHTSA complaint #11436029 — an unverified report by a vehicle owner.