Chrysler Pacifica Plug-In Hybrid driver assist problems
37 of the
1,077 complaints filed about the Chrysler Pacifica Plug-In Hybrid
are about the driver-assist systems —
3% of everything owners reported.
The worst model year for it is 2018.
37
Complaints
3%
Share of all complaints
3
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2021 CHRYSLER Pacifica. The contact received notification of NHTSA Campaign Number: (24V436000 (BACK OVER PREVENTION) however, the recall repair was done; but the issue reoccurred a month later. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 65,000.
NHTSA complaint #11738873 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the dealer refused to perform the recall repair unless the radio was replaced. The dealer informed the contact that the radio was blocking the update from being completed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.
NHTSA complaint #11671649 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11641169 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11639125 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was frozen or black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
NHTSA complaint #11633959 — an unverified report by a vehicle owner.
Hello. Writing to you about a serious safety concern on my 2023 Chrysler Pacifica Hybrid. Overnight, I had it parked in my driveway, and this morning, I found it had rolled down the driveway. In addition, because it was plugged in charging overnight, the movement of my van rolling, caused it to pull on the cord and ultimately snapping my charging port. Fortunately,no one was walking at that time as you could understand the concern this would be if this had been the case and my van would’ve harmed someone. I checked my cameras, and it shows the van beginning to slowly roll on its own around 9:40pm until it reaches the end of my driveway. I believe the only reason it did not go any further is because our sidewalk is a bit raised where it meets the end of the driveway, which stopped it from sliding even further than it did. I would like to see if this is a known issue and if not make it aware as this is a serious concern to the public. Also what steps can I take to Chrysler to fix this issue, I don’t feel comfortable now with the car sitting idle in the driveway with kids playing. Also corrected steps to repair the damage to my car. I contacted the dealer and have an appointment scheduled for Friday 12/27/2024. Please see images of damage and start and finish of where the car was and lastly ended up. Please feel free to contact me about this.
NHTSA complaint #11632172 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the back over camera occasionally went blank and was flickering. The radio was reset by XM radio. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
NHTSA complaint #11631162 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11621118 — an unverified report by a vehicle owner.
The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as if the hydraulic fluid was low despite there being no leak. The backover prevention camera failed to display the image from the rear of the vehicle due to there being an unexplained fracture. No warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired for the brakes and gear shifter. The back-over prevention camera had been replaced but the failure persisted. The vehicle was returned to the dealer however had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,600.
NHTSA complaint #11619794 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the interstate with adaptive cruise control active. The gasoline engine was running. The vehicle suddenly made a "ding" sound, and the main driver screen displayed an error message "Stop Safely. The Vehicle Will Shut Off Soon". The engine shut down and vehicle completely lost motive power. I had to rapidly change across three lanes of traffic to reach the shoulder while losing speed, where I eventually parked with the hazard lights on. As we sat parked on the shoulder, the driver screen screen also showed a red battery-shaped indicator in the upper left, and an orange speedometer with an exclamation point in the upper right.
NHTSA complaint #11615877 — an unverified report by a vehicle owner.
My vehicle was performing great - no Issues what so ever until FCA performed Recall 03A. After I had FCA US LLC Recall 03A for Loss of Motive Power installed; my vehicle had several issues the same day I picked it up from the Dealer. They stated it was ready for pickup even with all my issues and they new I had ½ of them and still turned it over to me. . 50 % of the issues are still waiting to be repaired. The Major issue remaining is the High Voltage Battery. After 1 year of them trying to get the vehicle back to the condition I turned it in before for the Recall - Chrysler refuses to replace the HV battery under the 10 year 100,000 mile warranty. They will not let anyone order the part even the dealer can not. To order the bad part Chrysler STAR (FCAs part replacement approval authority) has to Approve it. They say they won't replace it due to normal degradation. I was getting 30 miles per full charge and after the Recall I was only getting18-20 Miles per full charge. That is Not normal degradation. Now I only get 17-18 miles per charge. They Degraded my battery with their Recall. The battery degraded by 33% in 2 weeks – that is Not normal their Recall caused it. I feel someone needs to enforce them to put my vehicle back the the same as I turned it over to them September 26, 2023 at their Expense no matter what it takes. The following is the list of issues in the past year because of Recall 03A. Basically my vehicle was in the shop for repairs Almost the Entire year! 1. Engine Lite is on all the time since Recall. 2. Charging System Errors. 3. Gear Selector does not work intermittently making undrivable. 4. Side doors and lift gate do not open or close automatically. 5. Radio Display keeps flashing intermittently 6. Back Up Camera flash on and off. 7. Every lite on the dash lights up - Giving my vehicle Multiple CANBUS Errors shorting out every computer system in the vehicle 20+ computers.
NHTSA complaint #11614609 — an unverified report by a vehicle owner.
My vehicle was performing great - no Issues what so ever until FCA performed Recall 03A. After I had FCA US LLC Recall 03A for Loss of Motive Power installed; my vehicle had several issues the same day I picked it up from the Dealer. They stated it was ready for pickup even with all my issues and they new I had ½ of them and still turned it over to me. . 50 % of the issues are still waiting to be repaired. The Major issue remaining is the High Voltage Battery. After 1 year of them trying to get the vehicle back to the condition I turned it in before for the Recall - Chrysler refuses to replace the HV battery under the 10 year 100,000 mile warranty. They will not let anyone order the part even the dealer can not. To order the bad part Chrysler STAR (FCAs part replacement approval authority) has to Approve it. They say they won't replace it due to normal degradation. I was getting 30 miles per full charge and after the Recall I was only getting18-20 Miles per full charge. That is Not normal degradation. Now I only get 17-18 miles per charge. They Degraded my battery with their Recall. The battery degraded by 33% in 2 weeks – that is Not normal their Recall caused it. I feel someone needs to enforce them to put my vehicle back the the same as I turned it over to them September 26, 2023 at their Expense no matter what it takes. The following is the list of issues in the past year because of Recall 03A. Basically my vehicle was in the shop for repairs Almost the Entire year! 1. Engine Lite is on all the time since Recall. 2. Charging System Errors. 3. Gear Selector does not work intermittently making undrivable. 4. Side doors and lift gate do not open or close automatically. 5. Radio Display keeps flashing intermittently 6. Back Up Camera flash on and off. 7. Every lite on the dash lights up - Giving my vehicle Multiple CANBUS Errors shorting out every computer system in the vehicle 20+ computers.
NHTSA complaint #11614609 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact took the vehicle to a dealer for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the contact stated the advanced collision warning light had illuminated after the recall repair. The local dealer was contacted; however, denied further assistance because the recall repair was completed. The contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000. The VIN was not available.
NHTSA complaint #11607282 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11605813 — an unverified report by a vehicle owner.
I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.
NHTSA complaint #11589147 — an unverified report by a vehicle owner.
I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.
NHTSA complaint #11589147 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.
NHTSA complaint #11589147 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The electrical system for the Chrysler Pacificas are dangerous. Beyond the other dangerous recalls, my Horn and cruise control no long work intermittently. I learned this while trying to warn a driver that was cutting into my lane without seeing my vehicle and I couldn’t warn them that they were about to hit me. Also Cruise control stops randomly. This all started after previous recall repairs. Since I am unable to use my horn in an emergency, I am nervous that my airbag no longer functions. This is a common issue reported online. This all started after previous recall repairs
NHTSA complaint #11568907 — an unverified report by a vehicle owner.
When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everything seems to be normal. Towed to dealer and reported to Chrysler multiple times and they are not taking car of this ones as they cant replicate the issue.
NHTSA complaint #11524806 — an unverified report by a vehicle owner.
When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everything seems to be normal. Towed to dealer and reported to Chrysler multiple times and they are not taking car of this ones as they cant replicate the issue.
NHTSA complaint #11524806 — an unverified report by a vehicle owner.