Chrysler Pacifica Plug-In Hybrid fuel system problems
201 of the
1,077 complaints filed about the Chrysler Pacifica Plug-In Hybrid
are about the fuel system —
19% of everything owners reported.
The worst model year for it is 2018.
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first time it lost power and in order to get to side of road safely the gas pedal had to be pushed to floor to get a reaction and any power. The second time the power seemed to stay until we got to side of road. After turning vehicle off and then on- them message was off but the check engine light remained steadily on. Then upon restarting a second time after driving to dealer it turned off and stayed off. Dealer stated they could not get vehicle to demonstrate any issues and found a stored code that showed only P06DE and No Active Faults. Car appeared to drive fine until the second incident on 3/14 when it occurred again. We have video of codes
NHTSA complaint #11648261 — an unverified report by a vehicle owner.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and gradually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.
NHTSA complaint #11645107 — an unverified report by a vehicle owner.
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11639605 — an unverified report by a vehicle owner.
Had check engine code p1c5e and vehicle would not charge. Dealership has confirmed that the lithium battery has failed and needs to be replaced. They communicated with Chrysler, opened a STAR case, and are in process of replacing the battery
NHTSA complaint #11639192 — an unverified report by a vehicle owner.
Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S
NHTSA complaint #11638725 — an unverified report by a vehicle owner.
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11638090 — an unverified report by a vehicle owner.
While driving on the interstate in heavy traffic car displayed "Stop Safely - Vehicle will shut off soon" power was reduced and van started slowing down. Turning the vehicle off and on again cleared the problem. Dealer installed a software update and informed us the issue was corrected. Problem persists, happened again at interstate speeds in traffic. Vehicle is now again in the shop for diagnosis.
NHTSA complaint #11633717 — an unverified report by a vehicle owner.
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.
NHTSA complaint #11631913 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11629911 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11627547 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11624713 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was unavailable. The manufacturer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11624228 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
NHTSA complaint #11622410 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 60 MPH, the check engine warning light illuminated. The vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM). The manufacturer was not notified of the failure. The failure mileage was 30,000.
NHTSA complaint #11617946 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11617310 — an unverified report by a vehicle owner.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
NHTSA complaint #11615657 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11612563 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11608971 — an unverified report by a vehicle owner.
We purchased a 2022 Pacifica Hybrid in Feb of 2024 that is still under full factory warranty. We had the vehicle serviced once for A/c issues and it's regularly scheduled 30k mile service in April and May. [XXX] our van had a. Catastrophic failure in Texas, where it has remained since June 1st. The deep cycle hybrid battery overheated, making it inoperable. They have replaced the deep cycle hybrid battery twice-those batteries run 15-16k$, plus the additional parts and labor. Stellantis customer service promised rental reimbursement for the 2 vehicles we had to rent to continue our trip to Arizona. Then they declined to reimburse for both. They also stated they would pay for rentals ongoing while our van was in Texas and after we rented a van for two additional weeks, refused to pay for that. We requested a buyback at week 7 and that was denied. Two weeks ago, they stated the van was repaired and it sat in Texas while the dealership argued with Stellantis customer service about who was responsible for returning our van. Finally chrysler agreed to ship it to us and while the area manager was driving the van to the loading point for the shipping company, it had the same catastrophic failure. Chrysler had it towed to a different dealership in Texas and that dealership says they are going to start over and hopefully they can diagnose the issue fully, but they will have to replace the battery for a. 3rd time, totaling 4 batteries in 3 months or 64k$..The vehicle purchase price was 42k$. We purchased extensive extended warranties. We put down 24,500$ in cash and trade. We have since found out that a dealer in New Jersey put this car back on the market after they knew there was something wrong with it and made it someone else's problem. The selling dealership had no way of knowing the vehicle battery would overheat in the summer, as they purchased it from auction in November and sold it to us in Feb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11608890 — an unverified report by a vehicle owner.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 100,800.
NHTSA complaint #11608273 — an unverified report by a vehicle owner.