211 of the
1,077 complaints filed about the Chrysler Pacifica Plug-In Hybrid
are about the engine —
20% of everything owners reported.
The worst model year for it is 2018.
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was turned off and restarted. The contact had driven the vehicle to a local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent but recurring. The contact stated that recently when the warning light illuminated, the vehicle shut off. The contact had taken the vehicle three times to the same dealer however, the vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that a case manager would call back and provided a case number. The failure mileage was 28,620.
NHTSA complaint #11679811 — an unverified report by a vehicle owner.
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.
NHTSA complaint #11662828 — an unverified report by a vehicle owner.
Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check engine light remained, but functioned nromally for a day. Vehicle did the same on another freeway at 70 mph, and continued with the same events above several times, some producing immediate repeat message, or other times getting a half mile down the road. Depending on availability of a shoulder or center divide, this is extremly dangerous to fail unexpectedly on the highway. In California there are freeways with over 6 lanes, try getting across 6 lanes of traffic with no power, in limp mode. Vehicle is now at dealer awaiting diagnosis and repair. I continued with the vehicle when the tow truck service via Chrysler corporate stated 60 -90 min response. My saftey was more of a concern if I had to wait that long.
NHTSA complaint #11650515 — an unverified report by a vehicle owner.
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first time it lost power and in order to get to side of road safely the gas pedal had to be pushed to floor to get a reaction and any power. The second time the power seemed to stay until we got to side of road. After turning vehicle off and then on- them message was off but the check engine light remained steadily on. Then upon restarting a second time after driving to dealer it turned off and stayed off. Dealer stated they could not get vehicle to demonstrate any issues and found a stored code that showed only P06DE and No Active Faults. Car appeared to drive fine until the second incident on 3/14 when it occurred again. We have video of codes
NHTSA complaint #11648261 — an unverified report by a vehicle owner.
Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.
NHTSA complaint #11639047 — an unverified report by a vehicle owner.
Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S
NHTSA complaint #11638725 — an unverified report by a vehicle owner.
We were driving on the freeway, 65 MPH, 0% battery life. Warning came on the dashboard stating something like “ Pull over safely, engine will stop”. Engine had already stopped and we luckily avoided impending doom and pulled off to the side of the highway. Turned car off, waited a couple min, and started the car again. Car turned on with check engine light. Able to slowly get to the next exit. Next morning, took to dealer. After two days, they said it needed a NEW transmission?! Still waiting after 2 weeks. 2023 Chrysler Pacifica. 17,000 miles.
NHTSA complaint #11636679 — an unverified report by a vehicle owner.
A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.
NHTSA complaint #11634443 — an unverified report by a vehicle owner.
While driving on the interstate in heavy traffic car displayed "Stop Safely - Vehicle will shut off soon" power was reduced and van started slowing down. Turning the vehicle off and on again cleared the problem. Dealer installed a software update and informed us the issue was corrected. Problem persists, happened again at interstate speeds in traffic. Vehicle is now again in the shop for diagnosis.
NHTSA complaint #11633717 — an unverified report by a vehicle owner.
Within a 48 hour period, the vehicle twice displayed "Stop Safely Vehicle Will Shut Off Soon" and immediately lost engine power at highway speeds when driving with my two young children in the car. Narrowly escaped major accidents while trying to pull over to side of road. Car is at dealer now and they suspect transmission problem.
NHTSA complaint #11633298 — an unverified report by a vehicle owner.
I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow truck was behind us who gave us some protection by stopping behind us. I turned on and off and after 10,15 minutes the vehicle started again. I am really nervous to drive this vehicle after this incident especially with my kids with me . Please advise. Thank you.
NHTSA complaint #11632834 — an unverified report by a vehicle owner.
Driving on the freeway going roughly 70 MPH, on electrical power, and several instances (XXX, XXX, XXX, XXX, XXX) the dashboard displayed 'Stop Safely, Vehicle will Shut Off Soon' with a red turtle icon, also known as Limp Mode. In all instances we were able to safely maneuver over to the shoulder, turn off the engine for 1-2 minutes, and turn the vehicle back on. In most instances, the Check Engine light remained for a period of time (sometimes just a few hours, others a day). I have taken the vehicle in to 2 separate Chrysler dealerships. The first at CDJR of Los Angeles, who sent a STAR team and was unable to diagnose/replicate the issue, so they claim the issue had been solved. The second at CDJR of LAX where they replaced the Power Inverter Module (and also tightened a loose nut, which was another safety concern). Since both of those visits, the issue has persisted, including the loose nut which made a clunk sound every time when accelerating. This is a serious safety concern. I have spoken with Stelantis, and they refuse to take responsibility to resolve the issue. They only provide the robotic response that 'since the dealer cannot replicate the issue, they cannot do anything.' Complete [XXX]. The dealer has acknowledge error code P0843 in my vehicle, but currently it is not 'active', whatever that means. This is a serious problem that needs to be fixed! This is a good vehicle when it works. I love the PHEV that after 2 years, I only have 16k miles, and most of my miles, as my daily driver, are on electric power. But the issue with this error are severe. Chrysler was aware that there were cars stopping without prior notification, so their solution was updating the software so the system would have these notifications to alert the driver. What baloney! That does fix the issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11632057 — an unverified report by a vehicle owner.
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.
NHTSA complaint #11631913 — an unverified report by a vehicle owner.
Just bought the car from Bill Luke dealership and was driving it home. Within 15 miles of driving it from the dealership while on the highway the engine just stalled and quit on us. We managed to somehow pull to the side of the road. It was scary to dodge the cars behind us. The car just came back from Chrysler dealership after it needed a idcm to be replaced.
NHTSA complaint #11631714 — an unverified report by a vehicle owner.
Driving on highway and car shut off with a "Stop safely soon / vehicle turning off" warning message, a red turtle warning, and the Malfunction Indicator Light on. Pulled off on shoulder. Turned car off. Turned car back on. Malfunction Indicator Light remained on but red turtle was gone. I was able to get to my destination. Malfunction Indicator Light remained on for next few driving cycles, but then went off after fourth drive. My safety was definitely put at risk as I was driving on the highway at 60-70MPH when the car just shut down and slowly decelerated on its own. Because the MIL ultimately went off after my fourth drive, I thought I was in the clear--as the Chrysler manual says this light can come on if you've had a recent servicing because the on-board diagnostics may just be recalibrating. I had my car serviced 9 days previous to the incident. The manual says if the light doesn't go off on its own, then bring it in. It went off on its own, so I thought I was in the clear. However I see in online forums this has happened to others multiple times and I'm worried it will happen to me again. I am calling my dealer tomorrow. Thank you for taking this report!
NHTSA complaint #11630459 — an unverified report by a vehicle owner.
On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11629611 — an unverified report by a vehicle owner.
Driving on highway in hybrid mode, van lost engine power and coasts to a stop in traffic. Dashboard light says Stop Safely Vehicle Will Shut Off Soon. The engine is effectively off with no motive power available. This happened 4 times in a row over the course of 1.5 hrs on [XXX] from Virginia to North Carolina! We were nearly killed by traffic trying to clear the roadway with no power from the engine whatsoever. Completely unacceptable! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11625907 — an unverified report by a vehicle owner.
While driving on the interstate, we heard a warning chime and a warning about the engine shutting off was displayed, along with the check engine light and a turtle icon, and the vehicle lost engine power. It was just coasting, which made it difficult to get to the shoulder in multiple lanes of heavy traffic. We called emergency roadside assistance who told us it was in limp mode and called for a tow truck. According to the dealership, a sensor in the transmission has malfunctioned and the entire transmission will need to be replaced. This appears to be the same issue for which these vehicles were recalled, so whatever repair Chrysler has done is clearly not effective. Our vehicle was purchased new, after the recall service had been done.
NHTSA complaint #11625652 — an unverified report by a vehicle owner.
I have driven around 19809 miles so far in last two plus years of owning this vehicle. Yesterday night (11/10/2024) while driving on a highway at a speed of 65-70 range, there was a sudden flash saying "Stop Safely Vehicle will shutoff soon" The gas pedal was not working at all. Luckily without any majow accident, i could move towards the emergency lane and then turned off the engine. Then after some time when started, The Engine malfunction symbol remained but the flash warning wasn't there, so i could drive.
NHTSA complaint #11624615 — an unverified report by a vehicle owner.
dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.
NHTSA complaint #11620093 — an unverified report by a vehicle owner.