40 of the 10,659 complaints filed about the Chrysler Pacifica are about the seat belts — 0% of everything owners reported. The worst model year for it is 2017.
40
Complaints
0%
Share of all complaints
8
Crashes
0
Fires
SEAT BELTS
I stopped to make a turn. When I leaned forward, my seatbelt completely came apart.
NHTSA complaint #11738564 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passenger seat belt did not restrain. The contact stated that the waist strap did not restrain. The contact's son, who was seated in the rear passenger seat, was thrown forward. The contact's son did not receive medical attention; however sustained injuries to his neck, back, and right and left shoulders. In addition, the contact's son sustained severe pain in his lap area. The contact, who was seated in the front passenger's seat, later went to the local medical center. The contact sustained severe pain and bruises to both legs from the air bag deployment. The contact stated that the ongoing pain was so severe. The vehicle was taken to a local tow yard. The vehicle was condemned as a total loss. A Police report was filed. In addition, the contact referenced an unknown seat belt recall that was initiated a while ago. The dealer was contacted; however, the contact was informed at that time that the contact's VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
NHTSA complaint #11703914 — an unverified report by a vehicle owner.
SEAT BELTS
I was in an accident. Where the van rolled 17 times. On or about the 12th roll. The retaining lock on the shoulder strap released. This allowed me to slide out of the seatbelt. This caused me more complicated injuries. The vehicle is currently at copart impound lot in Oklahoma City, OK. Will be available for inspection upon your request. The Oklahoma highway patrol report indicated. I was wearing my seatbelt but the retaining lock on shoulder strap had broken. The Oklahoma highway patrol report # OHP25-024333. There were no warning lights or messages to indicate that there was a problem.
NHTSA complaint #11700979 — an unverified report by a vehicle owner.
SEAT BELTS
The vehicle was sold with a “minor accident” reported, but the condition suggests the damage may have been more significant. After purchase, I discovered the rear seatbelt did not work and required interior panels to be removed and replaced. A non-working seatbelt points to possible prior impact or structural damage affecting the restraint system. The vehicle also has an active safety recall for the side curtain airbags. The combination of a recall and a failed seatbelt raises concern that the vehicle may have been in a more severe collision than reported or repaired incorrectly. A failed seatbelt is a major safety hazard and should not be present at sale. The defect was confirmed by the dealer’s service department, and the vehicle has been in their possession since November 10, 2025. No warning lights appeared; the issue was found only when trying to use the seatbelt.
NHTSA complaint #11700255 — an unverified report by a vehicle owner.
SEAT BELTS
Driver side seat belt locks when I first put it on but as I'm driving down the road, sometimes it will come unlocked by itself
NHTSA complaint #11651529 — an unverified report by a vehicle owner.
SEAT BELTS
The middle row passenger seat belt will no longer latch. There were no warnings. The seatbelt became unlatched on it's own while I was driving my children to school on 3/15/2024. I had to immediately pull over and call for help. None of my children are old enough to ride in the front seat, so this was quite scary. The seat belt has not been able to latch since.
NHTSA complaint #11577732 — an unverified report by a vehicle owner.
SEAT BELTS
The seatbelt looks as though it has been cut partially through by the fixed seatbelt guide on the middle row of seats. Those seatbelts hold in place two car seats for a young child and an infant. The seatbelts rarely get moved because we keep the car seats secured to the two middle row seats. The seat belts were briefly inspected by a service advisor at the Chrysler dealership, Taris, who stated that it looks like it could have been done by the seatbelt guide. The first time I noticed it was just on the driver side back in 2022. When I noticed an identical cut on the passenger side about a week to two weeks ago, I knew that there was a problem, and I also noticed that there is a secondary cut starting on driver's side because in March we had another baby and placed a new car seat base on the driver side seat. The driver side seat belt is now locked into place and cannot be viewed unless the side interior panel is removed. That has not been done at this time.
NHTSA complaint #11568752 — an unverified report by a vehicle owner.
SEAT BELTS
My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn when there is a bend in the road, (3.) when making a slight turn while on the on-ramp on the highway, (4.) occasionally when switching lanes on the highway. During these situations, the steering wheel sticks and does not return to center, instead, it has to be forced out of the momentary stuck position causing unnatural/unpredictable realignment of the car (swerve, jerking the steering wheel, causing panic) . There are no associated lights or warnings. This problem first lead us to stop driving the car out of fear of getting into an accident (safety for ourselves and others). Then, upon research for similar problems on the internet, we see that there has been a recall for 2017-2019 Chrysler Pacificas for steering issues, but our VIN is not included. I’ve had mechanics to look at it, one kept it several weeks trying to find the issue, done research online, the only answers are there’s a problem but no one has a solution. All guess work. The Occupant Classification Module also has created problems with transmission failure. To be able to drive the van, you have to disconnect the passenger seat sensor. Driving down the road with the OCM connected it will suddenly lose power, transmission won’t shift, which can cause a wreck not being able to get out of the way or completing a maneuver. Anytime there’s a steering problem, random transmission problem, or loss of power in traffic, there’s a safety problem.
NHTSA complaint #11479603 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2017 Chrysler Pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11471995 — an unverified report by a vehicle owner.
SEAT BELTS
MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR
NHTSA complaint #11367081 — an unverified report by a vehicle owner.
SEAT BELTS
THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PLACE BY USING THE ELECTRIC RECLINE TO SQUEEZE SOME EXTRA ROOM AND MAKE SURE THERE WAS NO GIVE. AT SOME POINT WE TIGHTENED THE RECLINE TOO MUCH AND THE BASE OF THE WHOLE THIRD ROW POPPED OFF OF THE FLOOR. EVERYTHING SEEMED FINE ONCE WE STARTED OVER AND RESET THE SEAT IN PLACE. I ALSO DISCONNECTED THE POWER RECLINE BUTTON IN THAT ROW SO THAT OUR SON WOULDN'T BE ABLE TO RE-CREATE THAT ISSUE. HOWEVER, A FEW WEEKS AGO MY WIFE WAS PUTTING SOME LARGE ITEMS IN THE CAR AND SHE WAS TRYING TO PUT DOWN THE THIRD ROW PASSENGER SEAT USING THE RECLINE BUTTONS IN THE TRUNK. SHE ACCIDENTALLY PUSHED THE RECLINE BUTTON FOR THE HALF OF THE ROW THE BABY CAR SEAT IS IN INSTEAD OF THE SIDE OF THE ROW WITH AN EMPTY SEAT. AGAIN, THE WHOLE THIRD ROW POPPED APART FROM THE FLOOR AT ITS BASE. TO FIX IT I UNINSTALLED THE CAR SEAT AND THEN REINSTALLED THE THIRD ROW BENCH AND THEN THE CAR SEAT AGAIN. THIS SECOND INCIDENT GOT ME WONDERING HOW MUCH PRESSURE IT TAKES FOR THE THIRD ROW TO DETACH FROM THE FLOOR? I'M CONCERNED THAT IN AN ACCIDENT THE WHOLE BACK OF THE CAR WOULD BECOME VERY DANGEROUS AND SEAT BELTS AND CAR SEATS WOULD DO LITTLE TO PROTECT ANYONE FROM A FLOATING BENCH. BY PUTTING THE CAR SEAT IN PLACE AND TIGHTENING THE RECLINE WE MUST BE PUTTING A LOT OF PRESSURE ON THE FLOOR ATTACHMENTS AND ANY ADDED PRESSURE POTENTIALLY PULLS IT RIGHT OFF. THAT SEEMS LIKE A HUGE DESIGN FLAW. IN THE MANUAL ALL IT SAYS IS: IN A COLLISION, YOU OR OTHERS IN YOUR VEHICLE COULD BE INJURED IF SEATS ARE NOT PROPERLY LATCHED TO THEIR FLOOR ATTACHMENTS. ALWAYS BE SURE THE SEATS ARE FULLY LATCHED.*DT *JB *DT*JB*DT
NHTSA complaint #11281745 — an unverified report by a vehicle owner.
SEAT BELTS
TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED ABRUPTLY. THE CONTACT WAS ABLE TO STAND WITH THE SEAT BELT OPERATING AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS RETURNED TO HERTZ (LOCATED AT THE ORLANDO INTERNATIONAL AIRPORT, 1 AIRPORT BLVD, ORLANDO, FL 32812, (407) 859-8400) AND THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,196. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11245970 — an unverified report by a vehicle owner.
SEAT BELTS
DURING THE SEVERE BRAKING THE BELTS DID NOT BLOCK. MY SON HIT HIS HEAD VERY HARD IN THE FRONT SEAT. IT WAS VERY DANGEROUS, HE COULD BREAK HIS NECK.
NHTSA complaint #11230800 — an unverified report by a vehicle owner.
SEAT BELTS
THE SAFETY PULL ON THE SEAT BELT DID NOT LET UP WHEN UNBUCKLING. IT FORCED MY DAUGHTER INTO ALMOST SUFFOCATION AND ULTIMATELY NEEDED TO BE CUT (BACK ROW, PASSENGER SIDE). I'VE NOW NOTICED THAT THE MIDDLE ROW, MIDDLE SEAT (8 SEATER) HAS A SIMILAR ISSUE. IT CONTINUES TO TIGHTEN AND DOES NOT LET UP ON, WHAT SEEMINGLY SHOULD BE A SAFETY FEATURE. SEE ATTACHED PICTURES
NHTSA complaint #11206469 — an unverified report by a vehicle owner.
SEAT BELTS
THE SEAT BELT ON THE PASSENGER SIDE IN THE SECOND ROW SEAT FAILS TO LATCH WHEN YOU TRY TO BUCKLE IT. IT WAS WORKING PROPERLY AND HAS SUDDENLY FAILED TO LATCH ON ITS OWN. THE VEHICLE HAS 37K MILES. *DT *AS *DT
NHTSA complaint #11195297 — an unverified report by a vehicle owner.
SEAT BELTS
PASSENGER SIDE MIDDLE ROW SEAT BELT FAILS TO FULLY LATCH, UNLESS YOU MOVE SEAT FORWARD AS TO STOW IT AND SLAM BACK.... THIS WORKS MOST TIMES BUT SOMETIMES IT CLICKS LIKE LATCH BUT COMES UNDONE WHEN YOU YANK ON IT. I HAVE VIDEOS OF THIS CONCURRING AND HAVE REPORTED TO CHRYSLER WHO STATES THIS IS NOT A PROBLEM.*DT *TR*DT
NHTSA complaint #11133180 — an unverified report by a vehicle owner.
SEAT BELTS
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V542000 (SEAT BELTS), 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (BAYSIDE CHRYSLER JEEP DODGE, 21219 NORTHERN BOULEVARD, BAYSIDE, NEW YORK, 11361) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/19/18
NHTSA complaint #11114502 — an unverified report by a vehicle owner.
SEAT BELTS
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11101632 — an unverified report by a vehicle owner.
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V542000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION CHRYSLER DODGE JEEP RAM KATY, 21777 KATY FWY, KATY, TX 77450) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11101632 — an unverified report by a vehicle owner.
SEAT BELTS
SEAT BELT LOCKED IN OPEN SO YOU CANNOT LOCK IN SEAT BELT. (MALE PART OF SEAT BELT DOES NOT STAY IN FEMALE BUCKLE). 1ST TIME IT DID NOT STAY CONNECTED, KEEPT TRYING AND THEN I GOT IT TO CONNECT. THE NEXT TIME I WENT TO USE IT IT WILL NOT STAY CONNECTED PERFORMED THE T54 232T54182 SAFETY RECALL ON 12/26/17. NOW IT IS THE MIDDLE ROW OUTSIDE SEAT BUCKLE THAT IS NOT WORKING! THE VEHICLE WAS STATIONARY WHEN NOT WORKING.
NHTSA complaint #11060871 — an unverified report by a vehicle owner.