59 of the
10,659 complaints filed about the Chrysler Pacifica
are about the wheels —
1% of everything owners reported.
The worst model year for it is 2017.
On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: Components replaced by the dealer failed again prematurely; The loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and The subsequent failure created additional damage to the CV axle and related front-end components. This situation caused: Significant unexpected repair expenses: I had to spend a total of $1,932.71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona
NHTSA complaint #11739575 — an unverified report by a vehicle owner.
My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Policy' adjustment because this is a known dangerous failure.
NHTSA complaint #11732649 — an unverified report by a vehicle owner.
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving approximately 30 - 35 MPH, there was an abnormal rattling sound coming from the wheel well or near the front underbody near the air dam, as if there was a piece of ice stuck in the air dam. The vehicle was taken to the dealer, who diagnosed that the front wheel hub hardware was loose, affecting the wheel bearings, and causing the failure. The contact was informed that the wheel hub hardware and front wheel bearings needed to be replaced, and the front wheels needed to be rotated. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,000.
NHTSA complaint #11716949 — an unverified report by a vehicle owner.
The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was dragged with the wheels locked during towing rather than transported on a flatbed. This caused damage to multiple systems. Following the tow, all four tires developed visible bulges consistent with being dragged while immobilized, creating a significant risk of tire blowout at highway speeds. Steering and alignment became unstable, with grinding noises and loss of predictable control. The hybrid underbody shielding was also damaged, leaving components exposed. These conditions have persisted despite repeated notice to the seller and service administrator. A repair facility has confirmed the vehicle is not safe for long-distance or highway travel. The vehicle must regularly be driven at interstate speeds, and continued operation poses a serious risk of crash or injury. The vehicle remains in service only due to lack of alternatives, despite known safety defects affecting steering, lighting, and tires.
NHTSA complaint #11706885 — an unverified report by a vehicle owner.
The contact owns a 2024 Chrysler Pacifica. The contact stated that while attempting to make a left or right turn, there was an abnormal sound coming from the front driver’s side wheel. The contact stated that while attempting to depress the brake pedal, the vehicle made the same sound. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the wheel hub was loose and needed to be replaced. The wheel hub was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 15,000.
NHTSA complaint #11703663 — an unverified report by a vehicle owner.
Vehicle is new and delivered on 08/27/21. Complaint: The front axle nuts on vehicle loosen over time. The first incident was reported to I-10 Chrysler Dodge Jeep Ram on 09/29/23 (see Invoice), with 24,832 miles as a noise coming from the front left suspension. This dealer replaced both front hubs at that time which resolved the noise. The second incident was reported to Chrystal Chrysler Jeep Dodge Center on 02/13/24 (see Invoice) with 27,952 miles as a noise coming from front left axle. Dealer mechanic went on test drive with me and found noise coming from front left axle shaft nut. RO states, "Found axle nut not torqued to specs. Tight down left front axle nut. Test drove vehicle. No noise found after repair.". The third incident was reported to Hemet Chrysler Dodge Jeep Ram on 08/26/25, and I asked them to check the torque on the front axle nuts. They told me that the odds that they would be loose again was very small and they would need 2 days to diagnose the issue. Because I was leaving for a vacation road trip with the vehicle within a few days, I decided to take it to an independent automotive shop (Cam Stones Automotive Inc.) on 08/26/25 and reported that the vehicle has a history of the axle nuts loosening over time. I asked that they check the torque on the front axle nuts (see Invoice). The invoice states, "Retorque axle nuts and apply lock tight. Suggest contact dealer or NHTSA as to permanent fix. 120 Ft. Lbs.". As I'm sure you are aware of the danger in axle nuts that loosen over time. Is there a Recall on this issue? If not, are you investigating complaints of the axle nuts loosening time and time again?
NHTSA complaint #11683298 — an unverified report by a vehicle owner.
A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. and added Locktite, however problem reoccurs. Chrysler issued a Technical Service Bulletin (03-008-24) to torque the axle nuts to 228 ft. lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. lbs. spec. and once at the 228 ft. lbs. spec. have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while driving. Dealer has attempted repair/correction six (6) times.
NHTSA complaint #11654913 — an unverified report by a vehicle owner.
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
NHTSA complaint #11619720 — an unverified report by a vehicle owner.
The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.
NHTSA complaint #11539992 — an unverified report by a vehicle owner.
HELLO THIS IS AN ONGOING ISSUE. THIS WILL BE MY THIRD SET OF TIRES THAT ARE WORN IN A WAVEY PATERN. THE STEARING STICKS WHEN TURNING AT AROUND 40MPH AND THE WHEELE DOESNT RETURN ON ITS OWN ALSO AT LOW PARKING LOT SPEEDS IT SLIPS. I WAS MADE AWARE OF THIS ISSUE IN THE 2018 BUT I AM TOULD THIS DOESNT AFFECT THE 2017 BUT I AM HAVING THE SAME ISSUES. THANK YOU
NHTSA complaint #11506944 — an unverified report by a vehicle owner.
OEM equipment wheel locks, incorrectly installed either at factory or dealer, were McGard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks NOT to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the OEM equipment to fail and seize on the van. At the first DEALER performed tire rotation, they could not remove the OEM equipment, on a WARRANTED auto just 18 months into the mfg 3yr/36k mile warranty, and had to resort to brute force to remove seized wheel locks, thus causing documented damage to 2 wheels. Neither Dealer nor Chrysler will admit to liability, tuning this back on me, disregarding their warranty. Full documentation available for this claim. Their denial is not based on any contractual issue in warranty nor in any real fact. Had I had a flat tire on the side of the road, these seized wheel lock nuts may have caused a real & present danger to myself and family in the van. This is the Manufacture's issue to replace damaged equipment caused during warranty work on this auto.
NHTSA complaint #11487766 — an unverified report by a vehicle owner.
The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.
NHTSA complaint #11477287 — an unverified report by a vehicle owner.
I went on some errands before going out if town. I noticed I might need a wheel alignment soon and I parked the car in my garage to go out of town. When I returned to go have it checked out, I noticed my front driver side tire was flat and a closer inspection, it had a tear. Then I noticed my other front tire was flat as well. I had two people tell me my subframe was badly rusted. I found out this was a known problem with Chrysler Pacifica but no recalls. This could have been a horrible accident for my daughter and I. We had been on the highway! By the grace of GOD we made it home, but the car is not driveable. Then came COVID and here I am, still without a car. Chrysler said they don't do recalls. This should not happen. Unfortunately, I don't know how long this was going on, no one mentioned anything at oil changes or when I got 3 new tires, etc. I don't have photos and just lost and frustrated this happened.
NHTSA complaint #11423567 — an unverified report by a vehicle owner.
8/31/20-DRIVING ON OUR VACATION FROM FL TO PA ON I-95, I HAD TO EXIT THE INTERSTATE IN FLORENCE SC WHEN THE STEERING WHEEL BEGAN TO VIBRATE; CAR WOBBLED AT SLOW SPEED. THE MECHANIC AT THE CHRYSLER DEALERSHIP SAID A BELT HAD SEPARATED FROM THE LEFT FRONT TIRE (MILEAGE 21,153). 9/8/20-ON MY WAY HOME FROM PA, THE LEFT REAR TIRE HAD TO BE REPLACED (AGAIN, BELT SEPARATION) PER THE CHRYSLER DEALERSHIP IN WILLIAMSBURG (MILEAGE 22,369). 9/13/20-ON THE WAY FROM VA TO DAYTONA BEACH, THE RIGHT REAR TIRE WENT (MILEAGE 23,153). THE CHRYSLER DEALERSHIP IN DAYTONA BCH DID NOT CARRY THE NEXEN TIRE, SO I WENT TO DISCOUNT TIRE STORE AND THEY REPLACED IT WITH A DIFFERENT BRAND. ACCORDING TO INFO I FOUND ON THE INTERNET, CHRYSLER USED NEXEN N'PRIZRH7A TIRES ON THE 2017 PACIFICA. THERE ARE NO WARRANTIES FOR TIRES; HOWEVER, THIS COULD BE A GRAVE DANGER IF YOU DO A LOT OF HIGHWAY DRIVING. A BLOWOUT COULD BE DISASTROUS. OTHER DRIVERS OF THE 2017 PACIFICA SHOULD KNOW ABOUT THIS ISSUE.
NHTSA complaint #11360090 — an unverified report by a vehicle owner.
MANY OTHER DRIVERS COMPLAINING ABOUT SAME ISSUE: 1. DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED. 2. AT HIGH SPEED (65MPH ~) IS POSSIBLE TO HEAR A RATTLING NOISE COMING FROM LEFT SIDE PANEL / DRIVERS SIDE. THIS IS VERY CONCERNING FOR US. ALREADY HAVE DEALER CHECK THE VEHICLE BUT THEY ALWAYS SAY THEY COULD NOT REPRODUCE THE ISSUE. THIS IS HAPPENING SINCE THE VERY FIRST RECALL FOR THIS CAR. BEFORE THE FIRST RECALL, NO ISSUE.
NHTSA complaint #11302334 — an unverified report by a vehicle owner.
THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IMPROVE TRACTION FOR ACCELERATING FROM A PARKED POSITION. ALSO, SKIDDING IS MUCH MORE LIKELY WITH THESE TIRES. THE TIRES SHOULD HAVE MUCH DEEPER TREADS SINCE THEIR WIDTH GIVES LESS TRACTION.
NHTSA complaint #11290815 — an unverified report by a vehicle owner.
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT
NHTSA complaint #11277493 — an unverified report by a vehicle owner.