Cadillac CTS vs KIA Soul

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Cadillac CTS	KIA Soul
Complaints on file	3,104	7,523
Model years covered	2003–2019	2010–2025
Worst model year	2005	2015
Best model year	2019	2024
Crashes reported	301	409
Fires reported	60	479
Injuries reported	194	284
Deaths reported	13	15
Most complained-about part	Transmission & Drivetrain	Engine & Cooling
Share of complaints involving harm	18.3%	15.8%

Cadillac CTS by year

450 294 396 371 314 252 222 101 148 81 106 198 65 47 33 10 16

03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Transmission & Drivetrain 480 15.5%

Airbags 393 12.7%

Electrical System 387 12.5%

Engine & Cooling 337 10.9%

Brakes 323 10.4%

Steering 162 5.2%

Suspension 118 3.8%

Other & Unspecified 118 3.8%

KIA Soul by year

193 270 673 866 1,223 1,222 1,142 355 292 196 499 310 133 86 42 21

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 3,505 46.6%

Other & Unspecified 629 8.4%

Electrical System 523 7.0%

Steering 517 6.9%

Transmission & Drivetrain 424 5.6%

Fuel & Propulsion 363 4.8%

Brakes 357 4.7%

Lights 258 3.4%