76 of the 919 complaints about the 2012 Dodge Durango are about the braking system — 8% of everything reported for this model year. Half of the failures with a mileage on record happened before 36,222 miles.
76
Complaints
5
Crashes
0
Fires
1
Injuries
Filed with NHTSA, in their own words.
SERVICE BRAKES
I took my Durango to Albany ga to dodge dealership for recall on brake booster water shield repair plus the other recall they fixed one recall and say they can't fix brake booster recall cause they say they will not have part available til a year later which I have concerns about my safety of recall not being repaired for a whole year
NHTSA complaint #11669862 — an unverified report by a vehicle owner.
SERVICE BRAKES
I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible
NHTSA complaint #11479337 — an unverified report by a vehicle owner.
SERVICE BRAKES
There is something definitely wrong with my car. I have just now seen a recall but it occurred before the car was sold to me and it had electric issues with break fail, electrical accessories were still on as the dash notified while the car was off. It has had the seats move the steering would lock, it doesn’t provide many of the features for safety. The GPS is always wrong. I took it to the dealer several times and was told that the factory resets were fine. I don’t think that is the case. Under the hood there seemed to be additional after factory tampering with additional wires that had been added into the car.
NHTSA complaint #11444246 — an unverified report by a vehicle owner.
SERVICE BRAKES
I RECENTLY PURCHASED A VEHICLE MARCH 2, 2021. I NOTICED THAT THE VEHICLE HAS 3 RECALLS. THE DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T HAVE ANY IMMEDIATE AVAILABILITY TO FIX THE VEHICLE. SO I MADE AN APPOINTMENT WITH DODGE DEALERSHIP. MY CAR WAS AT FACILITY 2 DAYS. ONCE I PICKED UP VEHICLE THEY INFORMED ME THEY COULDN'T FIX TWO OF THE RECALLS. JASON ( SERVICE GUY) INFORMED ME THAT HE WOULD UPDATE ME. WELL A MONTH LATTER HE TELLS ME THAT THE PARTS AREN'T THERE YET . CHRYSLER HASN'T RELEASED THE PARTS YET.
NHTSA complaint #11407882 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 40 MPH OR HIGHER, THE VEHICLE TURNED OFF WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, ALL THE ELECTRICAL SYSTEMS DISENGAGED. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE CONTACT CALLED PREMIER CHRYSLER (LOCATED AT 7301 ARTESIA BLVD, PUENA PARK, CA 90621, 714-528-5337), BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE, WHICH HAD NOT BEEN RESOLVED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #11288934 — an unverified report by a vehicle owner.
SERVICE BRAKES
WELL THERE'S SEVERAL ISSUES MAIN ONES BEING THE SELF ACCELERATIONS, NOT TO MENTION MAJOR FACTOR SCARY ONE IS MY VEHICLE GOES FROM P TO D WITHOUT MY FOOT ON THE BRAKE FOUND THIS OUT WHILE CAR WAS OFF MY 3YR OLD MOVED THE SHAFT FROM PARK TO NEUTRAL WHILE CLIMBING ACROSS TO ME AND CAR BEGAN TO ROLE.
NHTSA complaint #11183718 — an unverified report by a vehicle owner.
SERVICE BRAKES
DRIVING AT 35 MPH CAME TO A SLOW DOWN TO TURN VEHICLE SHUT OFF AND CAUSED ME TO GO INTO A DITCH AS NO BREAKS, NO STEERING, AND ALL POWER LOST. ONCE PUT INTO PARK STARTED BACK UP IMMEDIATELY. THIS IS THE SECOND TIME THAT HAS HAPPENED FIRST TIME WAS AT A STOP LIGHT AND I WAS ABOUT TO TAKE OFF. NO WARNING OR ANYTHING. THE FIRST TIME I DIDN'T HAVE MY KIDS IN THE CAR AND THE SECOND TIME I DID AND WE COULD HAVE BEEN EXTREMELY HURT. I IS NOT SHOWING ANY CODES TO LET US KNOW WHAT I COULD POSSIBLY BE.
NHTSA complaint #11170002 — an unverified report by a vehicle owner.
SERVICE BRAKES
BEGINNING IN DEC 2017, WE'VE HAD SPORADIC ISSUES WHILE DRIVING ON HIGHWAYS AND LOCAL ROADS WITH SOME PORTION OF THE ELECTRICAL SYSTEM. WHEN THIS HAPPENS, THE CENTER LCD DASH SCREEN POWERS OFF, AND WE LOSE POWER STEERING AND BRAKES. DASH LIGHTS, EXTERIOR LIGHTS, RADIO, A/C ALL STAY ON. TYPICALLY WE HAVE TO PULL OVER AND TURN THE CAR OFF & BACK ON FOR IT TO RETURN. FROM DEC-OCT, ITS HAPPENED APPROX 5-6 TIMES. THE DEALER WASN'T ABLE TO REPLICATE THE ISSUE FOR THE DAYS THEY HAD IT, AND NO ERROR CODES WERE WRITTEN. A FRIEND ALSO WITH A DURANGO DESCRIBED TO ME SIMILAR ISSUES WITH HIS, AND SAID HIS TIPM WAS FAULTY. WE HAVE LIFETIME WARRANTY, AND THE TIPM IS COVERED, BUT THEY REFUSE TO REPLACE IT UNTIL THE DEALER CAN REPLICATE THE ISSUE AND GET AN ERROR CODE POINTING TO THE TIPM. I BELIEVE BECAUSE WE LOSE POWER STEERING, THAT THIS IS A SERIOUS SAFETY HAZARD AND SHOULD BE REPLACED REGARDLESS.
NHTSA complaint #11133052 — an unverified report by a vehicle owner.
SERVICE BRAKES
THE BATTERY GETS DRAIN OUT WITHOUT WARNING IT HAPPENS ONCE OR TWICE A MONTH LATELY IT'S HAPPENING MORE OFTEN, MY TRUCK WON'T START EVEN IF THE DAY BEFORE WAS RUNNING BATTERY WAS CHECK AND IT'S FINE. CHECK ENGINE LIGHT IT'S ON NOW ONCE THE TRUCK DIDN'T WANT TO TURN ON. TOOK IT TO A MECHANIC AND HE SAID IT WAS A RELAY ISSUE. BRAKES ARE IN THE RECALL VIN CHECK LIST ALONG ONE OTHER RECALL. THE LIGHTS INSIDE TURN ON AND OFF AS WELL AS IF THERE IS A SHORT GOING ON WHILE IN DRIVING MODE IT FEELS LIKE THE TRUCK IS LOOSING POWER EVEN THOUGH IT HAS GAS. I'M AFRAID TO DRIVE IT.
NHTSA complaint #11104451 — an unverified report by a vehicle owner.
SERVICE BRAKES
REPAIRD BRAKE BOOSTER SHIELD IN 2016 UNDER RECALL P14 NHTSA 14V-154 AT THE DEALERSHIP, NO I HAVE THE SAME PROBLEM BECAUSE THE BOOSTER SHIELD WAS INSTALLED INCORECTLY AND THERE IS ANOTHER RECALL T59 BUT DEALER IS TRYING TO TELL ME LAST TIME T WAS N ALTERNATOR AND HAVING ME WAIT OVER A WEEK FOR APT TO FIX IT, TOTALLY IRRESPONSIBLE AND RIDICULOUS. I WAS GOING ABOUT 20MPH AND COULD NOT STOP THE CAR.
NHTSA complaint #11103816 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNED A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER, THE VEHICLE SLID ON ICE, INTO AN EMBANKMENT, WENT AIRBORNE, AND CRASHED INTO A TREE. THE BRAKES WERE APPLIED WITH FORCE, BUT FAILED TO STOP THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A FRACTURED BACK IN TWO PLACES AND A RUPTURED LEFT BREAST IMPLANT, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY AND A YARD, BUT WAS NOT INVESTIGATED BY THE INSURANCE COMPANY OR A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE REPAIRS HAD NOT BEEN COMPLETED. THE MANUFACTURER WAS CONTACTED AFTER THE CRASH TO INQUIRE ABOUT THE AIR BAGS NOT DEPLOYING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT YET ISSUED ANY TSBS OR RECALLS FOR THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 186,000. *BF *TR *BF *BF
NHTSA complaint #11074029 — an unverified report by a vehicle owner.
SERVICE BRAKES
WHEN DRIVING THE VEHICLE, AT DIFFERENT SPEEDS EACH TIME THE PROBLEM OCCURRED, AND APPLYING THE BRAKES, THE VEHICLE WILL SHUT OFF AND THE STEERING WHEEL WILL LOCK. REQUIRING THE VEHICLE TO BE RESTARTED EITHER ROLLING IN NEUTRAL OR FULLY STOPPED IN PARK.
NHTSA complaint #11060691 — an unverified report by a vehicle owner.
SERVICE BRAKES
RECALL HAS BEEN ISSUED BUT NO PARTS ARE AVAILABLE - THIS HAS BEEN IN LIMBO FOR SOME TIME NOW. THE VEHICLE HAS BEEN HAVING A LOT OF TROUBLE THE PAST TWO MONTHS - STALLING, JUMPING, TROUBLE SHIFTING GEARS ON ITS OWN, SHUTTING OFF AT STOPS, HARD TO MAKE A SMOOTH TRANSITION INTO DIFFERENT SPEED LIMITS. I AM CONCERNED FOR MY SAFETY AND HAVE NOT HEARD OF WHEN THE PARTS WILL BE AVAILABLE.
NHTSA complaint #11046570 — an unverified report by a vehicle owner.
SERVICE BRAKES
BRAKE BOOSTER HAS A LEAK IN IT SOMEWHERE. WHEN THE VEHICLE FIRST STARTS UP, THERE IS NO BRAKING ASSIST, ONCE THE CAR RUNS FOR A FEW MINUTES THE PROBLEM GOES AWAY. IF THE CAR SITS FOR A WHILE, IT HAPPENS AGAIN ON STARTUP. I KNOW THERE WAS A RECALL IN A NUMBER OF 2012 DURANGOS FOR A FAULTY BRAKE BOOSTER AND THINK MAYBE IT SHOULD BE EXTENDED TO COVER THIS ONE AS WELL.
NHTSA complaint #11031546 — an unverified report by a vehicle owner.
SERVICE BRAKES
BREAK BOOSTER FAILURE WITH SAME PROBLEM AS THE RECALL BUT MY VEHICLE WASNT COVERED UNDER THE RECALL
NHTSA complaint #10957736 — an unverified report by a vehicle owner.
SERVICE BRAKES
MY 2012 DODGE DURANGO HAD A BREAK BOOSTER FALILURE DUE TO CORROSION CAUSING BREAKS NOT TO WORK PROPERLY THERE IS A RECALL FOR 2011 THRU 2014 BUT THE DEALER SAYS MY VIN ISNT IN THE RECALL EVEN THOUGH ITS THE SAME PROBLEM AS THE RECALL
NHTSA complaint #10957740 — an unverified report by a vehicle owner.
SERVICE BRAKES
DRIVING ON A MAJOR HIGHWAY IN NJ ON 7/21/16 , ALL THE CAR WARNING LIGHTS WENT ON RANDOMLY AND UNEXPECTEDLY, WINDSHIELD WIPERS WENT ON ON THEIR OWN, RADIO SHUT OFF, ALL POWER WAS LOST AND CAR SHUT DOWN ALMOST IMMEDIATELY WITH LIMITED OR NO BRAKING OR STEERING POWER AND THE CAR WOULD NOT TURN ON ANY LONGER. I TRIED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD (LEFT SHOULDER WAS THE CLOSEST) WITH BIG TRUCKS AND FAST MOVING CARS GOING BY. HAD IT TOWED TO AN AUTO BODY SHOP WHICH TOOK 2 DAYS TO DIAGNOSE THE PROBLEM WHICH THEY DEEMED A FAILURE OF THE MAIN BOARD WHICH CAUSED THE ALTERNATOR TO FAIL WHICH CAUSED THE BATTERY TO SEIZE AND FAIL AS WELL. THE COSTS OF REPAIR I HAD TO PAY TO FIX THE ISSUE ON MY 4 YEAR OLD CAR WITH 92K MILES ON IT WAS APPROX $1,500. THE SYMPTOMS AND DIAGNOSIS WERE ALMOST IDENTICAL TO THE P60 RECALL ISSUED BY CHRYLSER BUT WHEN I INQUIRED WITH CHRYSLER ABOUT GETTING MY VEHICLE COVERED UNDER THE RECALL AND REIMBURSED FOR THE COSTS OF REPAIR, THEY CLAIMED THAT THE RECALL DID NOT APPLY TO MY CAR BC IT IS 180 AMP VS 160 AMP (?) BUT IT IS VERY OBVIOUS AND CLEAR TO ME THAT WHAT HAPPENED TO MY CAR WAS EXACTLY THE SAME AS THE P60 RECALL. NOT TO MENTION IT WAS A VERY DANGEROUS SITUATION THAT I ENCOUNTERED WITH MY CAR STOPPING IN THE MIDDLE OF A BUSY HIGHWAY. IT COULD HAVE BEEN TRAGIC HAD I NOT BEEN ABLE TO NAVIGATE IT WELL. CHRYSLER IS BASICALLY REFUSING TO EXTEND THE RECALL TO MY VIN # AND NOT REIMBURSING MY REPAIR COSTS.
NHTSA complaint #10895009 — an unverified report by a vehicle owner.
SERVICE BRAKES
DRIVING ON INTERSTATE TAKING KIDS TO SCHOOL WHEN BRAKE LIGHT SUDDENLY CAME ON AND VEHICLE BRAKES WERE LIKE PUSHING A BRICK. HAD SOMEONE PICK UP THE KIDS AND TOOK TO LOCAL REPAIR SHOP I USE. THEY INFORMED ME THAT THE POWER BRAKE BOOSTER HAD WENT OUT AND WHEN THEY CALLED THE DEALERSHIP FOR A PART WAS TOLD IT WAS ON BACK ORDER NATIONALLY WITH NO ESTIMATE OF THE TIME TO TAKE TO GET THE PART IN STOCK. BEST GUESS WAS 3-6 MONTHS. NO MENTION THAT THE VEHICLE HAD A RECALL ON THE PART (P41). ITEM REPAIRED WITH A USED OEM PART FROM A LOW-MILEAGE DURANGO SINCE NO OTHER PART WAS AVAILABLE TO USE. I STILL HAVE THE DEFECTIVE PART THAT HAD TO BE REPLACED ALONG WITH DOCUMENTATION FROM REPAIR SHOP THAT IT WAS REQUIRED TO BE REPLACED. ON INTERSTATE AGAIN TODAY WITH KIDS IN VEHICLE AND SUDDENLY HAD NO ABILITY TO GO ABOVE 20 MPH AND PULLED OVER TO HAVE CAR TOWED TO DEALERSHIP. WAS TAKING IT IN FOR FUEL PUMP RELAY (R09) RECALL THIS MORNING ANYWAY. FUEL PUMP RELAY WAS REPAIRED. DEALERSHIP SAYS THE WHEELS LOCKED UP ON THEM AND RECOMMENDED REPLACING THE POWER BRAKE BOOSTER AND MASTER CYLINDER AT A COST OF $800 SINCE IT COULD BE RELATED TO PREVIOUS POWER BRAKE BOOSTER REPAIR DUE TO A USED PART REPLACEMENT. I ASKED IF THE PART WAS COVERED UNDER THE RECALL AND EXPLAINED EVERYTHING AND WAS TOLD THAT SINCE IT WAS DONE BY ANOTHER REPAIR SHOP AND A USED PART THAT THE RECALL DID NOT COVER THE PART AND IT WOULD BE OUT OF POCKET NOR COULD I RECOVER THE COST FROM THE PREVIOUS FIX EVEN THOUGHT THE PART WAS ON BACK ORDER. ASKED FOR CORPORATE CONTACT AND WAS GIVEN (800)992-1997. SPOKE WITH REPRESENTATIVE AND WAS TOLD I WOULD BE CALLED BACK. LATE AFTERNOON I CALLED AGAIN SINCE I WAS STILL WAITING FOR THE CALL BACK. I WAS TOLD THAT THE ENTIRE COST WOULD BE OUT OF POCKET AND THAT THE RECALL WOULD NOT COVER PART OR REIMBURSEMENT SINCE A NON-CHRYSLER MECHANIC PERFORMED THE WORK AND A USED PART WAS USED.
NHTSA complaint #10864228 — an unverified report by a vehicle owner.
SERVICE BRAKES
BRAKE VACUUM BOOSTER FAILED RESULTING IN LOSS OF POWER ASSISTED BRAKING. THE RECALL FOR THE BOOSTER WAS DONE TWO YEARS AGO.
NHTSA complaint #10839544 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC ), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10763074 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10746944 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH THE DEALER AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10731524 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10703186 — an unverified report by a vehicle owner.
SERVICE BRAKES
I WAS DRIVING THIS MORNING,APPROXIMATELY 7:40 AM. I WAS COMING UP TO A RED LIGHT AND MY BRAKES WOULD NOT WORK. I PUSHED ON THE BRAKES AND NOTHING. IT SLID INTO ANOTHER CAR. THE FRONT OF MY CAR IS DAMAGED. THERE WAS A RECALL ON MY BRAKE BOOSTER; I HAD MY CAR SERVICED MONTHS AGO. I CALLED THE TECHNICIAN TODAY AND HE STATED THAT HE JUST PUT FOAM ON IT.
NHTSA complaint #10701185 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10690315 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT DURING INCLEMENT WEATHER CONDITIONS, THE BRAKE PEDAL FAILED TO RESPOND WHEN DEPRESSED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS EXTREMELY HARD TO DEPRESS WHEN APPROACHING A STOP. THE VEHICLE WAS TAKEN TO THE DEALER ON OVER FIVE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10689665 — an unverified report by a vehicle owner.
SERVICE BRAKES
MY WIFE AND MOTHER-IN-LAW WHERE LEAVING THE HOUSE WHEN MY WIFE WENT TO USE THE BRAKES SHE HAD TO PRESS WITH TWO FEET TO GET THE BRAKES TO STOP THE CAR. SHE REPORTED HEARING AIR WHEN SHE DEPRESSED THE BRAKES. I SENT THE CAR TO DARCARS IN SILVER SPRING MD FOR THE RECALL AND I TOLD THEM WHAT HAD HAPPENED. THEY TOLD ME THE PROBLEM DID NOT OCCUR WHEN THEY TRIED IT AND DID THE BRAKE BOOSTER RECALL ON FEBRUARY 3RD. ON FEBRUARY 13 LEAVING THE HOUSE FOR WORK THE BRAKES WERE VERY HARD TO WORK TO GET THE CAR TO STOP. THE BRAKE BOOSTER HAD GONE OUT AGAIN. BOTH TIMES WERE WHEN THE TEMPERATURE OUTSIDE WAS WELL BELOW FREEZING. I AM DROPPING IT OFF TODAY AGAIN, MY PROBLEM IS IF THE BRAKES DON'T FAIL THEY WILL TRY TO GIVE THE CAR BACK TO ME AND FROM BEING TOLD IT HAD ALREADY HAD HAPPENED I WOULD THINK THEY WOULD KNOW THE BRAKE BOOSTER HAS BEEN DAMAGED AND WOULD HAVE CHANGED IT OUT INSTEAD OF PUTTING MYSELF AND FAMILY BACK INTO A CAR THAT IS NOT SAFE TO BE ON THE ROAD.
NHTSA complaint #10683619 — an unverified report by a vehicle owner.
SERVICE BRAKES
I TOOK MY VEHICLE TO DON DAVIS AUTO GROUP IN ARLINGTON, TX ON SEPT 11, 2014 TO HAVE MY OIL CHANGE AND HAVE THE PART REPLACED FOR THE BRAKE BOOSTER RECALL AND WAS TOLD THAT THE BRAKE BOOSTER PART WASN'T IN. IT MENTIONED THAT I WOULD RECEIVE A CALL IN A COUPLE WEEKS ONCE THE PART COMES IN BUT NEVER GOT A CALL AND WAS TOLD THAT THEY HAVEN;T RECEIVED THE PART YET WHEN I CALLED BACK. I ALSO HAD ANOTHER RECALL BUT AND IT WAS NEVER LOOKED AT BY THE DEALER AFTER TAKING MY CAR THERE.
NHTSA complaint #10679350 — an unverified report by a vehicle owner.
SERVICE BRAKES
STARTED MY TRUCK AND WHEN I WENT TO PUT IT INTO DRIVE UPON APPLYING THE BRAKE THE PEDAL WAS HARD AND WHEN I APPLIED PRESSURE THERE WAS A "HISSING" "AIR NOISE". I THOUGHT THAT MAYBE IT WAS JUST REALLY COLD OUT AND IT NEEDED TO WARM UP A BIT MORE, SO I PUMPED THE BRAKES AND IT SEEMED BETTER. DEFINITELY DIDN'T THINK THAT A TRUCK I HAVE HAD LESS THAN 3 YEARS WOULD HAVE ANY BRAKE ISSUES. WELL I WAS WRONG...WHEN GOING TO PULL OUT OF MY DRIVEWAY, WHICH IS ON A MAIN ROAD, I WENT TO APPLY THE BRAKE AND THE CAR WASN'T STOPPING. QUICKLY THINKING I PUSHED ON THE EMERGENCY BRAKE AND STOPPED MYSELF AND MY YOUNGER SON FROM ROLLING INTO TRAFFIC GOING WELL OVER 40MPH. IF I HAD NOT BEEN DOING UNDER 10MPH MY SON AND MYSELF WOULD HAVE BEEN SERIOUSLY INJURED AND POSSIBLY DEAD. I NEVER RECEIVED ANY RECALL ON THIS TRUCK BUT APPARENTLY AFTER LOOKING UP BRAKE PROBLEMS ON THIS VEHICLE THERE WITHOUT A DOUBT IS AND I AM NOT THE FIRST PERSON TO HAVE THE BRAKES FAIL ON THEM. VERY SCARY AND NOW THAT MY HEART IS BACK IN MY CHEST, VERY MAD!
NHTSA complaint #10670553 — an unverified report by a vehicle owner.
SERVICE BRAKES
THIS VEHICLE HAS 2 RECALLS ON IT. THE FIRST IS THE BRAKE BOOSTER. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE AFTER CALLING THE DEALER IN FEBRUARY OF 2014. IT WAS FIXED DEC 29, 2014. IN DEC OF 2014, WE RECEIVED ANOTHER RECALL NOTICE FOR THE ALTERNATOR, AND WERE TOLD PARTS WERE NOT AVAILABLE. ON DECEMBER 20TH, 2014, WE WERE LEAVING ON A FAMILY VACATION, LOADED AND READY TO GO WHEN THE VEHICLE FAILED. THE CAR WAS COMPLETELY DEAD AND WOULD NOT START. THE DEALER PICKED UP THE VEHICLE WHILE I LOADED MY FAMILY IN 2 DIFFERENT TRUCKS TO MAKE A 90 MILE DRIVE TO THE CRUISE TERMINAL WHERE WE PAID $55 TO PARK EACH TRUCK. I CAME BACK SUNDAY THE 28TH OF FEBRUARY AND THEY HAD NOT REPAIRED THE CAR, STATING THEY WANTED $90 LABOR TO REPLACE THE BATTERY AND $275 FOR A NEW BATTERY, WHICH WAS DAMAGED BY THE ALTERNATOR. AFTER HOURS OF CALLING, CHRYSLER FINALLY APPROVED A NEW BATTERY, BUT THE OLD ONE WAS PUT BACK IN AND CHARGED. DUE TO BEING OUT OF THE COUNTRY, I HAD TO USE E-MAIL TO MY MECHANIC TO GET THINGS AUTHORIZED. WE DID NOT GET A RENTAL FOR THE ENTIRE WEEK AND MY MOTHER-IN-LAW WAS LEFT HOME WITHOUT A VEHICLE FOR THE WEEK(CHRISTMAS WEEK). THE ALTERNATOR THAT WAS PUT ON THE CAR IS STILL UNDER RECALL AND COULD FAIL AGAIN AND WE WERE TOLD WE WOULD NEED TO BRING IT BACK IN FOR A NEW ALTERNATOR AT A LATER DATE. THE NEW ALTERNATOR IS STARTING TO MAKE A HUMMING NOISE LIKE THE LAST ONE AND NEITHER CHRYSLER OR THE DEALER WILL DO ANYTHING ABOUT IT BECAUSE IT IS STILL WORKING. MY WIFE WILL NOT DRIVE THE VEHICLE UNTIL IT IS FIXED DUE TO THE WARNING OF THE CAR DYING OR CATCHING FIRE AND HAVING OUR 3 YEAR OLD WITH HER IF IT HAPPENS. THE TRADE IN VALUE IS DOWN DUE TO SO MANY BEING TRADED IN AND I WILL BE LEFT $10000 UPSIDE DOWN ON THE VEHICLE. I ASKED FOR A RENTAL UNTIL IT IS FIXED CORRECTLY AND WAS TOLD THAT COULD NOT HAPPEN.
NHTSA complaint #10669703 — an unverified report by a vehicle owner.