2017 Dodge Durango fuel system problems

FUEL/PROPULSION SYSTEM

I am submitting this complaint regarding a serious safety‑related failure involving the Totally Integrated Power Module (TIPM) in my 2017 Dodge Durango. Although my vehicle is not included in the 2011–2013 recall window for Safety Notice R0 / NHTSA 14V‑115, it experienced the same dangerous malfunction described in that recall. The TIPM failed without warning and caused a catastrophic failure of the fuel pump. As a result, the vehicle would crank but would not start, leaving my wife stranded and requiring a tow to an automotive repair facility. The repair shop confirmed that the TIPM malfunction caused the fuel pump to fail internally and come apart inside the fuel tank. The TIPM installed in the vehicle is part number P68251629AC A, vendor code 16238DA, with an additional number of 16317G. The TIPM was not inspected anyone other than the repair facility and there were no warning lights or codes prior the failure. The quoted cost for parts and labor to correct this safety‑related defect is $2,100. FCA has refused to cover the repair because my vehicle falls outside the recall years, despite the failure matching the symptoms and safety risks identified in NHTSA Campaign 14V‑115. Given the severity of the failure, the safety risk posed to my family, and the clear similarity to the known TIPM defect, I am requesting NHTSA’s assistance in reviewing this incident, determining whether the recall should be expanded to include additional model years, and supporting my request for FCA to cover the full cost of repairs or reimburse me for the necessary corrective work. This failure created a hazardous situation and resulted in significant financial burden for a defect consistent with an already‑recognized safety issue. I respectfully request that NHTSA investigate this matter and take appropriate action.

NHTSA complaint #11729495 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.

NHTSA complaint #11716366 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Unknown

NHTSA complaint #11698980 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

We have had engine issues since the first couples months of having this car, the engine has been replaced 2 times, and now tipm and start/stop is having issues, this car needs to be recalled

NHTSA complaint #11611688 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Vehicle would not fill up with fuel. Took to dealership, dealership quoted $2700 to fix the issue. Issue was stated as fuel had entered the evap canister (somehow) and would need to be replaced and because this needed to be replaced the fuel tank needed to be replaced as well. 10 days later I received a bill for $2700 for a replaced tank and cannister with no real explanation as to why it happened. After reading on NHTSA, this seems to be a more than "random" occurrence with this vehicle and needs to be updated to a manufacture defect/recall. Customers should not be paying for a defect directly from the factory. Especially when said defect is costing customers $2000+. Additionally, with the exposed risk of gasoline spewing out of the fill nozzle on to owners, this poses a serious threat to health and safety of the environment and owners of these vehicles. Not to mention the fueling stations as well.

NHTSA complaint #11606001 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Engine cut off while driving down the interstate, traffic was moderate and thankfully made it to the side of the road. After about 20 min, the engine started. Seemed like a lack of fuel. Replaced the fuel pump and it ran fine for about a week and then while fueling it at the gas station, it wouldn't start again. After about 20 min, it started. While dropping the fuel tank, I noticed the connector that is located to the rear of the fuel tank on the passenger side and the main wire for the fuel pump was melted in the connector. It was evident that there was significant heat on that pin and I am in the process of repairing the wiring as well as the connector. This is a known issue in previous models, obviously it is not a issue for Chrysler to fix it until someone is killed in an accident.,

NHTSA complaint #11603971 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

The automatic stop/start ERG valve

NHTSA complaint #11584620 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT GO OUT AT THE SAME TIME INTERMITTENTLY. ALSO THE STOP AND START FUNCTION IS STILL NOT WORKING CORRECTLY AND I HAD IT AT THE DEALER, DUTCHESS DODGE 2X'S NOW. 1ST TIME THEY STATED THE STOP/ START BATTERY AND THE 2ND TIME THEY REPLACED THE CEL AND STILL HAVING ISSUES WITH NOT WORKING CORRECTLY. I HAVE ONLY HAD THIS TRUCK SINCE OCTOBER. THERE'S NO WAY I SHOULD BE HAVING THESE ISSUES. THERE IS DEFINITELY GOING ON WITH THIS TRUCK AND NOT SURE WHY THERE IS NOT A RECALL. WHEN I WAS DRIVING AND MADE A STOP THE START/STOP FUNCTION STARTED WORKING BUT THEN THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT STOPPED WORKING . THE FIRST DAY I GOT THE TRUCK HOME THE START/STOP FUNCTION WAS NOT WORKING BUT THE TURN SIGNAL AND TRACK LIGHT WERE FINE. I PURCHASED THE TRUCK AND IT HAD 70751 MILES ON IT. THE STOP START/ STOP FUNCTION WAS NOT WORKING FROM THE DAY I PURCHASE IT AND THEN CAM ONE PROBLEM AFTER ANOTHER.

NHTSA complaint #11397462 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

1. MY FUEL TANK WILL NOT FILL UP ALL THE WAY AND WILL STOP AT EACH FILL UP. I HAVE TO MANUALLY KEEP TRYING TO PUMP THE FUEL. ALMOST ALWAYS I CAN NEVER FILL FULLY UP. THIS IS A KNOWN ISSUE AND NEEDS TO BE RESOLVED. 2. I ALSO HAVE AN ISSUE WITH MY RACETRACK TAIL LIGHT WITH CONDENSATION AND WATER GETTING INSIDE. I HAVE A FAULTY LIGHT AS I HAVE HAD MY DEALER CHECK FOR CRACKS OR OPENINGS.3. AUTO START ON/OFF JERKY AND SOMETIMES DOES NOT START ON TIME AND WILL JOLT FORWARD WHEN TRYING TO ACCERATE AT STOP LIGHT.

NHTSA complaint #11362173 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I PREVIOUSLY REPORTED A FUELING PROBLEM WITH THIS CAPLESS FUEL SYSTEM. THIS IS TO UPDATE THE INFORMATION AND PROBLEM. FUEL STILL CAN'T BE PUT INTO THE TANK. THE RELIEVE VALVE OR SOMETHING IN THE SYSTEM FORCES THE GAS STATION FUEL PUMP TO CUT OFF EVERY FEW SECONDS. THE SOLUTION FROM THE DEALER AND ONE MECHANIC IS TO REPLACE THE ENTIRE FUEL TANK AT $1500-$1600. IF YOU CAN'T PUT FUEL IN A VEHICLE THAT'S 3 YEARS OLD WITH 45K MILES, HOW CAN IT BE SAFE TO DRIVE? I BASICALLY HAVE TO STAND THERE FOR 10-15 MINUTES CLICKING THE FUEL PUMP OVER AND OVER WHILE HOLDING THE FUEL PUMP LEVER AT 1/3 ON. I NOW HAVE NO WAY TO KNOW IF THE TANK IS ACTUALLY FULL OR NOT OTHER THAN GUESSING BY HOW MANY GALLONS I THINK SHOULD BE GOING INTO THE TANK. GUESSING INCORRECTLY RESULTS IN GAS POURING OUT OF THE TANK, DOWN THE VEHICLE AND ALL OVER THE GROUND. GREAT FOR THE ENVIRONMENT.

NHTSA complaint #11354031 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

THE CAPLESS (NO GAS CAP) FUEL SYSTEM WILL NOT ALLOW YOU TO PUT FUEL IN THE VEHICLE. IT HAS SOME SORT OF CHECK VALVE THAT IS FAILING AND CAUSES THE FUEL PUMP TO SHUT OFF EVEN WHEN YOU ARE RUNNING ON EMPTY. IF YOU SEARCH THE INTERNET, THERE ARE MANY COMPLAINTS ABOUT THIS SAME PROBLEM. IT STARTED AS AN OCCASIONAL PROBLEM WHEN THE VEHICLE WAS 2 YEARS OLD. NOW AT 3 YEARS OLD, THE ONLY WAY TO FILL IT, IS TO TURN THE GAS PUMP HANDLE UPSIDE DOWN WHICH CAN CAUSE GAS TO LEAK OUT ON THE SIDE OF THE VEHICLE AND THE GROUND. EVEN THIS METHOD ONLY WORKS 60% OF THE TIME. IF YOU CAN'T PUT GAS IN THE VEHICLE, YOU ARE AT RISK OF RUNNING OUT OF GAS ON A BUSY INTERSTATE WHICH IS A MAJOR SAFETY PROBLEM.

NHTSA complaint #11343666 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.

NHTSA complaint #11217749 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WHEN ATTEMPTING TO FILL TANK WITH GASOLINE, THE PUMP CONSTANTLY SHUTS OFF. I'VE ATTEMPTED MULTIPLE GAS STATIONS AND SEVERAL PEOPLE HAVE TRIED FILLING THE TANK AS WELL. DOESN'T MATTER WHAT THE LOCATION/DIRECTION OF THE NOZZLE IN THE TANK FILL VALVE AREA....YOU CANNOT FILL THE TANK. I'VE TAKEN THE VEHICLE IN 4 TIMES TO THE DEALERSHIP FOR REPAIR AND I AM STILL UNABLE TO FILL THE TANK. THEY HAVE REPLACED THE FUEL NOZZLE, REPLACED THE GAS TANK, REPLACED THE FILTER & COMPLETELY DISASSEMBLED AND REASSEMBLED THE GAS TANK.

NHTSA complaint #11207491 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE ATTEMPTING TO REFUEL, THE FUEL WOULD NOT PROPERLY ENTER THE FUEL TANK AND CAUSED THE FUEL NOZZLE TO CONTINUOUSLY STOP. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SUBURBAN DODGE/CHRYSLER, 32850 FORD RD, GARDEN CITY, MI) WHO INDICATED THAT AN UNKNOWN PART WAS NEEDED AND WAS ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

NHTSA complaint #11113642 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

THERE IS A NOISE COMING FROM THE FUEL TANK (RIGHT SIDE SECOND ROW) I HAD TAKEN THE CAR TO THE DEALERSHIP AND THEY STAYS THAT THERE IS NO NOISE, THEY HAD BROUGHT ANOTHER DODGE DURANGO WITH THE SAME FUEL TANK AND THAT PARTICULAR VEHICLE DID NOT MAKE THE NOISE AS MINE DOES.

NHTSA complaint #10980343 — an unverified report by a vehicle owner.