2010 Dodge Grand Caravan airbag problems

AIR BAGS

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact shifted the gear shifter into neutral. The vehicle was restarted. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the recall was not associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 160,000.

NHTSA complaint #11756254 — an unverified report by a vehicle owner.

AIR BAGS

The contact's friend owns a 2010 Dodge Grand Caravan. The contact stated that when the vehicle was started, the vehicle almost immediately shut off. The contact stated that several unknown warning lights were illuminated, then turned off. The contact stated that a single flashing red dot remained displayed. The vehicle was driven to an independent mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same mechanic who determined that the 12-Volt battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not taken back to the mechanic; however, the vehicle could no longer able to be started. The contact had researched online and related the failure to NHTSA Campaign Number: 14V373000 (Electrical Systems, Air Bags); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

NHTSA complaint #11708839 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Dodge Grand Caravan. The contact stated while the vehicle was parked, the ignition became inoperable. The contact was unable to turn off the ignition with several unknown warning lights illuminated. The contact was not able to remove the key fob from the ignition. The contact removed the battery to turn off the vehicle and remove the key from the ignition. The vehicle was towed to the contact’s office. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 172,000. Parts distribution disconnect.

NHTSA complaint #11639601 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11639602 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines, spark plugs, and throttle body needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a local dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The consumer stated that they paid out of pocket for repairs according to the recall.

NHTSA complaint #11520109 — an unverified report by a vehicle owner.

AIR BAGS

When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this

NHTSA complaint #11481642 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11444439 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated no warning light was illuminated. The contact was able to pull over and restart the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

NHTSA complaint #11430345 — an unverified report by a vehicle owner.

AIR BAGS

I NEED THE STEERING WHEEL AIR BAG REPLACED DUE TO DODGE EMBLEM

NHTSA complaint #11350714 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V396000 (AIR BAGS, STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. WEST HILLS CHRYSLER JEEP DODGE RAM (900 W HILLS BLVD, BREMERTON, WA 98312) AND TACOMA DODGE CHRYSLER JEEP RAM (4101 S TACOMA WAY, TACOMA, WA 98409) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THEY BOTH INFORMED THE CONTACT THAT THE PART WOULD NOT BE AVAILABLE UNTIL DECEMBER 1, 2020. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11348581 — an unverified report by a vehicle owner.

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE CLOCKSPRING MAY HAVE FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 138,483.

NHTSA complaint #11266049 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE IGNITION SWITCH TURNED OFF WITHOUT WARNING. THE CONTACT LOST POWER TO THE BRAKES AND STEERING WHEEL AND HAD TO SHIFT INTO NEUTRAL TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL DIFFERENT OCCASIONS OVER THE YEARS. THE CONTACT TOOK THE VEHICLE SEVERAL TIMES TO BUTLER CHRYSLER DODGE JEEP (1555 SALEM RD, BEAUFORT, SC 29902 (843) 474-0026), BUT THE FAILURES COULD NOT BE DUPLICATED OR DIAGNOSED. RECENTLY, THE CONTACT SPOKE TO AN INDEPENDENT MECHANIC WHO STATED THAT THEY WOULD NEED TO KEEP THE VEHICLE OVERNIGHT TO COMPLETE DIAGNOSTIC TESTING AND ATTEMPT TO DUPLICATE THE FAILURE. PRIOR TO THIS, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BUTLER CHRYSLER DODGE JEEP, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT'S INSURANCE COMPANY INFORMED HER ABOUT NHTSA CAMPAIGN NUMBERS: 11V139000 (ELECTRICAL SYSTEM) AND 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE VIN WAS EXCLUDED. THE CONTACT TRIED CONTACTING THE MANUFACTURER FOUR TIMES BY LEAVING VOICE MESSAGES, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA complaint #11010466 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING 70 MPH, ALL THE WARNING INDICATORS ILLUMINATED, THE VEHICLE LOST POWER, AND STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE CONTACT'S WORKPLACE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRELESS IGNITION MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT SPOKE TO A DEALER AND INFORMED THE CONTACT THAT THERE WAS NO RECALL AND DECLINED TO SERVICE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

NHTSA complaint #10981689 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10904339 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10892627 — an unverified report by a vehicle owner.

AIR BAGS

AIR BAG INDICATOR ILLUMINATED, CRUISE CONTROL DID NOT FUNCTION. MANUAL & DEALERSHIP CONFIRMED CRUISE WOULD NOT WORK IF AIR BAG INDICATOR IS LIT. VEHICLE RAN HOT DURING SLOW SPEEDS IN HOT WEATHER. DEALERSHIP FIRST SAID DRIVER'S AIRBAG SENSOR & TIPM WERE BAD, & BAD TIPM AFFECTS ALL ELECTRONIC COMPONENTS FROM AIRBAGS, LIGHTS, BRAKES, WIPERS, HORN, WINDOWS, TEMP CONTROL, & MORE. LEARNED THAT DODGE HAS HAD WIDESPREAD PROBLEMS WITH THE TIPM, AND DID NOT WANT TO CHANCE THE AIRBAGS NOT WORKING, SO WE HAD TO REPLACE IT EVEN THOUGH IT WAS NOT UNDER RECALL. WE ARE REPORTING THE PROBLEM EVEN THOUGH IT DID NOT CAUSE A SAFETY INCIDENT - WE CAN NOT WAIT UNTIL *AFTER* A POTENTIAL SAFETY INCIDENT THAT INVOLVED MALFUNCTIONING AIRBAGS... THE VEHICLE HAS SPENT 3 WKS + AT THE DEALERSHIP, AND WE DON'T HAVE THE DOCS VERIFYING THE WORK THEY HAVE COMPLETED YET. WE WILL GLADLY PROVIDE THE PAPERWORK AFTER THE WORK IS FINISHED.

NHTSA complaint #10887566 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10884325 — an unverified report by a vehicle owner.

AIR BAGS

THE AIR BAG SENSOR COMES ON AND GOES BACK OFF .SOME TIMES WHEN TURNING ON THE VEHICLE AND DRIVING . I NOTICED IT WHEN I FIRST BOUGHT IT TOOK IT BACK THE SALES MAN SAID THERE WAS NO WAY OF CHECKING IT

NHTSA complaint #10883585 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10881292 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10876811 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10876099 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10874391 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/02/16*LJ THE CONSUMER STATED ONE OF THE FOBIK HAVE WORN OUT AND THE OTHER ONE, WAS GETTING HARD TO USE. UPDATED 08/15/16.

NHTSA complaint #10874110 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAITED FOR LONGER THAN A YEAR TO RECEIVE THE PART FOR THE RECALL REMEDY AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10871811 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN . THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) BUT THE DEALER WAS UNABLE TO SUPPLY THE PART FOR THE RECALL REMEDY. THE DEALER INDICATED THAT THE MANUFACTURER WAS SENDING A LIMITED SUPPLY OF PARTS AND THAT THEY HAD NOT BEEN ABLE TO OBTAIN THE PARTS FOR MONTHS TO SCHEDULE THE RECALL REPAIR APPOINTMENT SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO CONFIRM A DATE THAT THE PARTS MAY BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10871863 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10871904 — an unverified report by a vehicle owner.