24 of the
1,484 complaints about the 2010 Dodge Journey are about the
seats — 2% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
89,000 miles.
I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am lucky no one was in my passenger seat and that I wasn't driving at that time. I looked more into it and it looks like the plastic encasing the metal bar which holds the headrest together snapped. Googling online I saw that this is a common issue with dodge, jeep, and Chrysler cars. I am now worried my driver side active headrest restraint system could go off while I am driving and cause an accident, as the passenger one definitely flew forward fast when it snapped.
NHTSA complaint #11684112 — an unverified report by a vehicle owner.
Sheridan, WY
SEATS
My active headrests on the front seats have suddenly sprung, i.e. they have opened up. The car was parked in my yard, no other vehicles around, no accident/fender bender. I went out one day and the headrests were both opened up. This is a known problem for Dodge (at the time it happened, I researched) and they did extend the warranty for ten years; however, my vehicle is a 2010 so past that extended warranty. This is an expensive fix. I am a senior on a fixed income and wonder if there is any way to remedy this problem?
NHTSA complaint #11621351 — an unverified report by a vehicle owner.
Toledo, OH1 injured
SEATS
My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest literally shoved my head forward. No accidents or anything. It just happened out of no where! This is very dangerous and considering it went off what if it was the driver seat and I was driving! This could have caused an accident.
NHTSA complaint #11478036 — an unverified report by a vehicle owner.
Evansville, IN
SEATS
I just purchased a 2010 dodge journey. It has not been in an accident. This morning when getting in my car, I noticed the active headrest restraint has been deployed. I was not in an accident. The car with sitting in my driveway overnight.
NHTSA complaint #11438009 — an unverified report by a vehicle owner.
at 190,000 milesMarionville, MO
SEATS
THE HEADRESTS DEPLOYED DRIVING DOWN THE ROAD
NHTSA complaint #11405882 — an unverified report by a vehicle owner.
Coolidge, AZ
SEATS
BOTH AIR BAGS ON MY HEADREST DEPLOYED WHILE CAR WAS PARKED AND NOT IN A ACCIDENTS
NHTSA complaint #11403713 — an unverified report by a vehicle owner.
at 91,000 milesTiffin, OH
SEATS
PASSENGER SIDE HEAD REST DEPLOYED FOR UNKNOWN REASON. NOT IN ACCIDENT.VEHICLE WAS PARKED.
NHTSA complaint #11398999 — an unverified report by a vehicle owner.
at 60,000 milesClarkston, MI
SEATS
HEAD-REST ON DRIVER'S SIDE SEAT DEPLOYED FOR NO REASON. I WENT OUT TO MY PARKED CAR ONE MORNING AND IT WAS DEPLOYED. I COULD HAVE BEEN HURT OR CAUSED AN ACCIDENT IF I HAD BEEN DRIVING!
NHTSA complaint #11395093 — an unverified report by a vehicle owner.
at 130,000 milesBelleville, MI
SEATS
WHILE DRIVING CAR JUST TURNS OFF FOR NO REASON. WHEN PUSHING THE REMOTE START BUTTON WINDOW ROLL DOWN. HEATED SEATS WILL NOT COME ON BUT FOR A SECOND OR TWO. THIS HAS HAPPENED SEVERAL TIMES.
NHTSA complaint #11387662 — an unverified report by a vehicle owner.
at 90,000 milesAthens, AL
SEATS
2010 JOURNEY SXT FOUND WITH ACTIVE HEADREST DEPLOYED ON THE FRONT DRIVER'S SEAT PARKED IN THE DRIVEWAY. NO ACCIDENTS - NO BUMPING. THE STEEL PIN WAS STILL IN THE CATCH AND PLASTIC CASING THAT IS SUPPOSED TO HOLD THE STEEL PIN BROKE AWAY.
NHTSA complaint #11375759 — an unverified report by a vehicle owner.
at 159,000 milesAustin, TX
SEATS
HEADREST AIRBAG DEPLOYED WITHOUT BEING HIT.
NHTSA complaint #11372446 — an unverified report by a vehicle owner.
at 69,573 milesRichmond, IL1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
I WAS DRIVING IN MY 2010 DODGE JOURNEY WHEN THE DRIVER HEAD REST DEPLOYED.....NO EVENT CAUSED THE PAINFUL EJECTION. I ALMOST HIT A SEMI COMING IN MY DIRECTION. THERE ARE MANY TESTAMENTS TO OTHERS EXPERIENCING THE SAME FLAW IN THEIR DODGE JOURNEYS. IT SHOULD BE RECALLED......WHO KNOWS IF THIS CAUSES ACCIDENTS AND IT JUST APPEARS AS THOUGH IT WAS A RESULT INSTEAD OF THE CAUSE. THE DEALERSHIP THAT SOLD THIS CAR IS UNABLE TO HELP ME......THE REPAIR IS MY SOLE RESPONSIBILITY. COMPLETELY NEGLIGENT OF CHRYSLER/DODGE,!!! I COULD HAVE BEEN KILLED AND STILL HAVE THE TERRIBLE HEAD PAIN 2 DAYS LATER!!! I FEEL AS THOUGH OTHERS NEED TO KNOW OF THIS DANGER. NOTHING WAS EVEN TOUCHING THE HEAD REST WHEN IT DEPLOYED........MY HEAD WASN?T EVEN TOUCHING IT. THE FORCE WAS SO HARD I HIT THE STEERING WHEEL!*DT*JB*DT CONSUMER STATED SHE PUT METAL CLIPS TO PREVENT THE HEAD REST FROM DEPLOYMENT.
NHTSA complaint #11350770 — an unverified report by a vehicle owner.
at 137,931 milesWest Allis, WI
SEATS
MOVED A BAG IN THE BACK SEAT WHILE SITTING IN THE DRIVERS SEAT AND THE HEADREST DEPLOYED SMACKING ME IN THE BACK OF THE HEAD.
NHTSA complaint #11337138 — an unverified report by a vehicle owner.
at 89,000 milesMaple Park, IL1 injured
SEATS
HEAD RESTS BOTH ARE POPPED OUT. THEY HAVE SOMETHING TO DO WITH THE AIR BAG SYSTEM. THEY HIT MY HEAD ON THE DRIVER SIDE THE LAST WEEK HIT MY COUSIN IN THE HEAD. IT HURT A LOT. IT'S MY UNDERSTANDING FROM RESEARCH THIS HAPPENS ACROSS MANY YEARS AND MAKES OF DODGE JOURNEY.
NHTSA complaint #11329704 — an unverified report by a vehicle owner.
at 129,325 milesSweet Springs, MO
SEATS
VEHICLE WAS STATIONARY AND THE PIN POPPED OUT OF THE DRIVER'S SEAT HEADREST
NHTSA complaint #11319744 — an unverified report by a vehicle owner.
Fountain INN, SC
SEATS
THE HEADREST ON OUR 2010 DODGE JOURNEY POPPED OPEN AS WE WERE DRIVING DOWN I-20. NO ACCIDENT, NO BUMP IN THE ROAD, NO SUDDEN STOP... IT JUST SPRUNG OPEN AND SMACKED MY HUSBAND IN THE BACK OF THE HEAD.
NHTSA complaint #11309845 — an unverified report by a vehicle owner.
at 55,000 milesRoseville, CA
SEATS
I WAS DRIVING ON A VERY HOT DAY (107 DEGREES), AND THE PASSENGER HEADREST EXPLODED. THE CAR WAS IN MOTION ON A CITY STREET. NO ONE WAS SITTING IN THE SEAT, SO I ASSUME IT WAS DUE TO DRIVING IN HIGH HEAT. IT SOUNDED LIKE A GUNSHOT WENT OFF IN MY CAR AND I ALMOST GOT IN AN ACCIDENT. THE HEADREST IS COMPLETELY BROKEN.
NHTSA complaint #11240371 — an unverified report by a vehicle owner.
at 58,000 milesHill AFB, UT
SEATS
THE PASSENGER ACTIVE HEAD REST DEPLOYED WHILE PARKED IN THE DRIVEWAY. THE METAL CLIP INSIDE THE HEAD REST BROKE THE PLASTIC HOLDING IT. I CONTACTED DODGE AND THEY HAD A GUY COME AND TAKE PICTURES AND THEN A FEW WEEKS AFTER THAT I RECEIVED A LETTER STATING THEY WOULD NOT COVER THE COST OF THE HEAD REST. IT'S A DEFECTIVE HEAD REST, THERE SHOULD HAVE BEEN NO REASON AS TO WHY IT DEPLOYED AND BROKE.
NHTSA complaint #11173413 — an unverified report by a vehicle owner.
at 120,000 milesFelton, DE
SEATS
ACTIVE HEADREST PASSENGER SIDE DEPLOYED WHILE DRIVING 10 MPH ON DRY ROAD. HEADREST INTERNAL MECHANISM IS BROKEN AND UNABLE TO RESET.
NHTSA complaint #11082301 — an unverified report by a vehicle owner.
at 56,000 milesLake, MI
SEATS
FRONT SEATS HEAD RESTS RETAINING PIN PLASTIC C CUP HOLDERS FAILING AND LETTING HEAD REST SNAP FORWARD WITH TREMENDOUS FORCE TOWARD HEAD OF DRIVER OR PASSENGER. BASICALLY A PLASTIC PART HOLDING A STEEL PIN THAT HINGES FAILING. IF WHILE DRIVING COULD CREATE CONCUSION TO EITHER DRIVER OR PASSENGER. SOUNDS LIKE CHERRY BOMB GOING OFF. THE VEHICLE IN MY CASE WAS IN GARAGE NOT MOVING, JUST BY CHANCE. IT BLEW UP.
NHTSA complaint #11005402 — an unverified report by a vehicle owner.
at 11,000 milesTulsa, OK
SEATS
MY HEAD REST HAS CAME APART & THE DODGE DEALER DOESN'T KNOW HOW TO PUT IT BACK TOGETHER. I WAS TOLD IT IS PART OF THE AIR BAG RECALL & I JUST HAD THAT FIXED YESTERDAY. I DRIVE WITH MY SEAT STRAIGHT UP & I'M UNABLE TO DO SO BECAUSE OF THE HEAD REST.I MET A GUY FROM DODGE & HE TOOK PICTURES & MADE A REPORT BUT THAT WAS 3 WEEKS AGO. I NEED SOMETHING DONE. I WAS DRIVING MY CAR WHEN MY HEAD REST EXPLODED ON A SIDE STREET IF I WOULD OF BEEN ON THE HIGHWAY I WOULD OF PROBABLY WREAKED . I NEED HELP WITH THIS!!
NHTSA complaint #10883198 — an unverified report by a vehicle owner.
at 300 milesFontana, CA1 injured
SEATS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE WAS NOT EQUIPPED WITH A REAR CENTER SEAT FRAME COVER AND THE OCCUPANT POSITIONED IN THE SEAT SUSTAINED INJURY TO THE RIGHT LEG DUE TO THE METAL TRACKS WITHIN THE SEAT FRAME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THE VEHICLE WAS DESIGNED WITHOUT THE SEAT FRAME COVER. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 08/31/11*LJ UPDATED 09/09/11
NHTSA complaint #10409370 — an unverified report by a vehicle owner.
Riley, MI1 injured
SEATS
2010 DODGE JOURNEY. CONSUMER STATES POOR DESIGN OF VEHICLE. CONSUMER STATES A METAL POST THAT STICKS OUT FROM SEAT SMASHED HER GRANDSON'S INDEX FINGER *TGW THE CONSUMER STATED THE INCIDENT HAPPENED WHEN SHE FLIPPED THE SEAT DOWN.
NHTSA complaint #10383529 — an unverified report by a vehicle owner.
at 150 milesDesert Aire, WA
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHEN SITTING UPRIGHT IN THE DRIVERS SEAT, THE HEAD REST WOULD PUSH HIS HEAD SO FAR FORWARD THAT HIS CHIN WOULD REST ON HIS CHEST. THE CONTACT ALSO COULD NOT REST HIS SHOULDERS AGAINST THE SEAT. THE PASSENGER SEAT DID NOT HAVE THE SAME FAILURE. THE DEALER ADVISED THAT HE COULD READJUST THE HEADREST BUT WHEN ATTEMPTING TO DO SO, THE HEAD REST WOULD ONLY MOVE FORWARD AND BACKWARD. THE DEALER WAS UNABLE TO ADJUST THE HEADREST WHERE THE CONTACTS CHIN WAS NOT ON HIS CHEST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150 AND THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.
NHTSA complaint #10346185 — an unverified report by a vehicle owner.