2014 Dodge Journey seat problems

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2014 Dodge Journey. The contact stated that while the vehicle was parked and occupied, the contact became aware that the front passenger head restraint was damaged and unhinged. Neither an independent mechanic nor a dealer was contracted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The approximate failure mileage was 73,000.

NHTSA complaint #11753487 — an unverified report by a vehicle owner.

SEATS

While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.

NHTSA complaint #11701536 — an unverified report by a vehicle owner.

SEATS

Head rest deployed without any type of impact

NHTSA complaint #11608993 — an unverified report by a vehicle owner.

SEATS

I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest. It had somehow deployed. I was not in an accident. The little black pieces that are apparently supposed to hold a pin were completely broken. I don't know if it is because it has been so hot where I live or what, but if someone had been in that seat, they could have gotten injured. I never heard a sound of it happening, so it must have been when I was parked. There were no warning signs and the seat hadn't even been moved.

NHTSA complaint #11608126 — an unverified report by a vehicle owner.

SEATS

As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.

NHTSA complaint #11602081 — an unverified report by a vehicle owner.

SEATS

Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

NHTSA complaint #11590845 — an unverified report by a vehicle owner.

SEATS

Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.

NHTSA complaint #11555662 — an unverified report by a vehicle owner.

SEATS

When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!

NHTSA complaint #11486909 — an unverified report by a vehicle owner.

SEATS

2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.

NHTSA complaint #11471060 — an unverified report by a vehicle owner.

SEATS

Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen

NHTSA complaint #11445133 — an unverified report by a vehicle owner.

SEATS

I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can’t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.

NHTSA complaint #11432541 — an unverified report by a vehicle owner.

SEATS

HEAD REST BROKE WHEN WE LEANED BACK TO GRAB A TOY. THE LINKAGE TO THE WIPERS (TO SPRAY THE WINDSHIELD) BROKE A FEW DAYS AGO. WE NOTICED IT WHEN SPRAYING THE WINDSHIELD.

NHTSA complaint #11416626 — an unverified report by a vehicle owner.

SEATS

ON 5/6/21, WHILE THE VEHICLE WAS RUNNING AND STATIONARY, WAITING TO TURN LEFT THROUGH AN INTERSECTION ON CITY STREETS, THE AHR (ACTIVE HEAD RESTRAINT) RANDOMLY DEPLOYED IN THE DRIVER HEADREST. MY HUSBAND, WHO WAS DRIVING AT THE TIME, THOUGHT WE HAD BEEN REAR ENDED DUE TO THE LOUD NOISE IT MADE AND THE FORCE WITH WHICH IT HIT THE BACK OF HIS HEAD. THE VEHICLE HAS NEVER BEEN IN A COLLISION AND IS UP TO DATE ON MAINTENANCE. RESEARCHING THE AHR ONLINE BROUGHT UP DOZENS OF ARTICLES ABOUT THIS PROBLEMS OCCURRING IN DODGE JOURNEYS (YR 2010- 2018) BUT IT HAS YET TO OFFICIALLY BE LISTED FOR RECALL EVEN THOUGH A CLASS ACTION LAWSUIT WAS FILED FOR THE ISSUE. WE CALLED OUR LOCAL DODGE DEALERSHIP AND THEY INFORMED US THE HEADREST COULD NOT BE REPAIRED ONCE DEPLOYED AND THAT A NEW ONE WAS NEEDED, QUOTING US ROUGHLY $575.00 TO DO SO.

NHTSA complaint #11415572 — an unverified report by a vehicle owner.

SEATS

THE FRONT PASSENGER SIDE HEADREST DEPLOYED RANDOMLY WHILE THE CAR WAS AT REST IN THE CURB LANE. UPON LOOKING AT THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT PREVENT IT FROM DEPLOYING HAVE CRACKED AND BROKEN.

NHTSA complaint #11415475 — an unverified report by a vehicle owner.

SEATS

DRIVER'S SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE DRIVEWAY, UNOCCUPIED. REPORTED INCIDENT TO DEALER ONLINE BUT THEY NEVER RESPONDED. I ASKED ABOUT IT IN PERSON, THEY SAID THEY COULD REPLACE THE HEADREST FOR $480... NO, THANK YOU!

NHTSA complaint #11386892 — an unverified report by a vehicle owner.

SEATS

PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.

NHTSA complaint #11355350 — an unverified report by a vehicle owner.

SEATS

DRIVERS SIDE HEADREST RESTRAINT DEPLOYED WHILE DRIVING IN NORMAL CONDITIONS

NHTSA complaint #11354793 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED SHE TOOK THE VEHICLE TO HELFMAN DODGE CHRYSLER JEEP RAM FIAT (7720 KATY FWY #A, HOUSTON, TX 77024) WHERE THE CONTACT WAS INFORMED THAT THE DEALER COULD NOT OFFER HER ANY ASSISTANCE BECAUSE OF A LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA complaint #11353195 — an unverified report by a vehicle owner.

SEATS

HEAD REST AIR BAG DEPLOYED WHILE CAR WAS JUST SITTING STILL IN YARD. WENT OUT TO GO TO TOWN AND SAW IT HAD DEPLOYED

NHTSA complaint #11353043 — an unverified report by a vehicle owner.

SEATS

THE VEHICLE WAS STATIONARY AND TURNED OFF, THE HEADREST TO THE SEAT WAS FOUND DEPLOYED AND THE PLASTIC CLIPS BROKEN OFF. HEADREST IS NOT ABLE TO BE REPAIRED WITHOUT REPLACEMENT. THE HEADREST IS QUITE POWERFUL, AND IF WAS IN THE CAR WAS IN MOTION WHEN THIS HAPPENED COULD HAVE CAUSED SERIOUS INJURY OR AN ACCIDENT.

NHTSA complaint #11352869 — an unverified report by a vehicle owner.

SEATS

THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON. THE CAR WAS NOT ON AND IT "POPPED" WITHOUT ANYONE TOUCHING IT AND THANK GOD NOONE WAS IN THE SEAT AT THE TIME. BUT YET I HAVE A DODGE DEALERSHIP TRYING TO CHARGE ME OVER 400.00 TO REST A HEADREST. REALLY DODGE???

NHTSA complaint #11351735 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT

NHTSA complaint #11351828 — an unverified report by a vehicle owner.

SEATS

THE FRONT PASSENGER HEADREST DEPLOYED FOR NO REASON. THE CAR WASN'T EVEN RUNNING WHEN IT HAPPENED.

NHTSA complaint #11350507 — an unverified report by a vehicle owner.

SEATS

DRIVER SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE STOPPED AT STOPLIGHT. FORTUNATELY WAS SITTING FORWARD ENOUGH IT DID NOT HURT MY WIFE. FROM CLOSER INSPECTION IT APPEARS PLASTIC GAVE OUT ALLOWING ACTIVE HEAD RESTRAINT TO DEPLOY.

NHTSA complaint #11349128 — an unverified report by a vehicle owner.

SEATS

I WAS RIDING DOWN THE HIGHWAY BY MYSELF AND HEARD A LOUD SNAPPING NOISE. I LOOKED TOWARDS MY PASSENGER SEAT AND NOTICED THAT THE HEADREST HAD EJECTED FROM ITS CASING. I HAVE CALLED THE DEALERSHIP AND WAS TOLD THAT I WOULD HAVE TO $500+ TO GET A NEW HEADREST. THIS IS HIGHLY UNACCEPTABLE AND DANGEROUS. I CAN UNDERSTAND IF I DAMAGED IT OR GOT INTO AN ACCIDENT, BUT NO ONE WAS SITTING IN THE SEAT WHEN THIS HAPPENED. IF MY WIFE WOULD HAVE BEEN SITTING THERE, WE WOULD PROBABLY BE AT THE HOSPITAL WITH NECK INJURIES CONSIDERING THE FORCE THAT IT EJECTED AT. DODGE NEEDS TO FIX THIS BEFORE THIS HAPPENS TO SOMEONE WHO IS DRIVING AND CAUSES AN ACCIDENT OR EVEN A FATALITY.

NHTSA complaint #11328945 — an unverified report by a vehicle owner.

SEATS

EVERY SINGLE ONE OF MY CARS HEADRESTS RATTLE AND MOVE LOOSELY IN POSITION. THERE ARE ALSO NO RUBBER SUPPORT PIECES AROUND THE INCERT/ADJUSTMENT BEAMS TO SECURE THE HEADREST IN PLACE PROPERLY.

NHTSA complaint #11289627 — an unverified report by a vehicle owner.

SEATS

HEADREST DEPLOYING RANDOMLY. NO ACCIDENT. COMMAND OUT TO CAR ONE DAY AND HEADREST WAS DEPLOYED. AFTER RESEARCH AND LOOKING HEADREST PLASTIC CLIP HAVE FAILED AND CAUSED HEADREST TO DEPLOY

NHTSA complaint #11253084 — an unverified report by a vehicle owner.