68 of the
3,978 complaints filed about the Ford Crown Victoria
are about the seats —
2% of everything owners reported.
The worst model year for it is 1992.
I BOUGHT A USED 1993 FORD CROWN VIC APPROXIMATELY 4 YEARS AGO, WHILE I EXPECTED I WOULD HAVE TO PUT MONEY INTO REPAIRS THE ONE THING I DIDN'T EXPECT WOULD BE HAVING TO REPAIR A SEAT MOUNTING BRACKET DUE TO POOR WORKMANSHIP & OR MATERIALS. AFTER LOOKING ON THE INTERNET AT VARIOUS SITES I FOUND THAT I'M NOT THE ONLY ONE THIS HAS HAPPENED TO, MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THE SEAT FRAME SHEARING AWAY FROM THE BOLTS IN CROWN VICS.I TRIED CONTACTING BOTH THE LOCAL FORD DEALERSHIP & THE CORPORATE CONSUMER AFFAIRS DEPT WITH NO SATISFACTORY RESOLUTION TO THIS MATTER. THIS APPEARS TO BE A SERIOUS DEFECT FLAW IN CROWN VICS THAT NEEDS TO BE ADDRESSED AS IT CAN CAUSE SERIOUS INJURY IN AN ACCIDENT. I BELIEVE MERCURY GRAND MARQUIS ALSO NEED TO BE LOOKED AT ON THIS ISSUE AS I'VE SEEN SOME POSTS ON THE SAME PROBLEM WITH THAT MAKE & MODEL.
NHTSA complaint #10534531 — an unverified report by a vehicle owner.
MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. I ALSO HAVE HAD A GREAT AMOUNT OF TROUBLE WITH NECK PAIN. I HAVE SINCE HAD TO SEE A DOCTOR ABOUT THIS. THE HEAD RESTS THAT ARE IN THE VEHICLE ARE CAUSING MY HEAD TO BE PUSHED FORWARD AND STRAINING THE MUSCLES IN MY NECK. I'M SHOCKED TO LEARN THAT THIS HASN'T ALREADY BEEN A RECALL FOR FORD.
NHTSA complaint #10466919 — an unverified report by a vehicle owner.
THE HEADRESTS ON THE 2011 FORD CROWN VICTORIA ARE CAUSING THE OFFICERS TO HAVE NECK PROBLEMS. THE HEADREST IS SO LARGE AND DOES NOT ADJUST FORWARD AND BACKWARD, IT IS PUSHING THEIR HEADS FORWARD AND DOWN, AS YOU KNOW THEY SPEND AT LEAST 8 HOURS IN THEIR VEHICLES EACH SHIFT. SINCE WE HAVE PURCHASED THE 2011 CROWN VICS WE HAVE HAD NOTHING BUT COMPLAINTS. IT IS VERY UNCOMFORTABLE AND UNSAFE FOR THE OFFICERS TO BE DRIVING UNDER THESE CONDITIONS.
NHTSA complaint #10462258 — an unverified report by a vehicle owner.
I AM A DETECTIVE WITH THE BELLEVILLE POLICE DEPARTMENT, NJ. WE ARE HAVING AN ONGOING PROBLEM WITH THE FORD CROWN VICTORIA 2011 POLICE INTERTCEPTOR WITH MANUAL SEATS. ALL OUR OFFICERS ARE REPORTING LOWER BACK PAIN DUE TO A LOWER BACK BOLSTER BUILT IN AS PART OF THE SEAT. THIS BOLSTER IS NOT ADJUSTABLE. UPON BRINGING THIS PROBLEM TO OUR LOCAL FLEET DEALER, WE WERE ADVISED THAT IT WAS THE DESIGN OF THE SEAT, AND THAT EVEN IF WE WANTED TO REPLACE THESE SEATS WITH THE SIX WAY POWER SEAT FOR THE SAME YEAR WE WERE ADVISED THAT FORD AND OUR INSURANCE CARRIER WOULD NOT ALLOW IT DUE TO SAFETY REASONS. WE HAVE REACHED OUT TO OTHER POLICE DEPARTMENTS IF THEY ARE HAVING THE SAME PROBLEM WITH THESE SEATS, AND I AM CURRENTLY BUILDING A DATABASE OF OTHER DEPARTMENTS. PLEASE CONTACT OUR DEPARTMENT TO BE INCLUDED. THANK YOU.
NHTSA complaint #10454798 — an unverified report by a vehicle owner.
RENTAL 2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO VEHICLE SEATING *TGW THE CONSUMER STATED NONE OF THE SEATS HAD ANY LUMBAR SUPPORT, THERE WAS NO LEG ROOM AND THERE WAS ALSO INADEQUATE HEADREST SUPPORT IN CASE OF AN ACCIDENT.
NHTSA complaint #10400349 — an unverified report by a vehicle owner.
DRIVERS SEAT LEANS BACK, POSSIBLE BROKEN FLOOR BOLT LIKE MENTIONED IN NHTSA ACTION NUMBER : PE98041 ON A 1993 FORD CROWN VIC, ALSO KNEW OF THE SAME PROBLEM WITH A 1992 CROWN VIC WHICH I NO LONGER OWN. DID THEY CHANGE THE SEAT BETWEEN 1993 AND 1198 MODELS? IF THEY DID NOT THEN THE RECALL SHOULD CERTAINLY INCLUDE OLDER MODEL CROWN VICS.
NHTSA complaint #10226581 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CRUISE CONTROL WOULD NOT WORK. ON SEVERAL OCCASIONS, AFTER DRIVING 14 MILES, THE KEY WOULD BECOME VERY HOT WHICH WAS NOTICED WHEN IT WAS REMOVED FROM THE IGNITION. THE ELECTRICAL WINDOWS WOULD NOT GO UP OR DOWN PROPERLY AS THEY SHOULD AND ACTIVATE EITHER VERY SLOWLY OR VERY QUICKLY. THE FRONT DRIVER'S SEAT WOULD NOT GO BACK AND FORTH AS IT SHOULD AND EITHER MOVES VERY SLOWLY OR NOT AT ALL. THIS IS THE SECOND TIME THAT THE CONTACT HAS EXPERIENCED ELECTRICAL FAILURE WITH THE WINDOWS AND THE SEAT. SHE ALSO STATED THAT THE HEAD LIGHT SWITCH WORKS INTERMITTENTLY AND MUST BE HELD IN ORDER FOR IT TO ACTIVATE. THE CURRENT MILEAGE WAS 38,000 AND THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10206505 — an unverified report by a vehicle owner.
(1.) MY CAR IS A 1992 FORD, CROWN VICTORIA LX. - I GOT INTO THE VEHICLE AND LEANED BACK ON THE BACK OF THE SEAT TO GET SOMETHING OUT OUT OF MY PANTS POCKET. AS I PRESSED ON THE BACK OF THE SEAT THERE WAS A METALIC "SNAP" SOUND AND THE BACK OF THE SEAT FLOPPED BACK 3 TO 4 INCHES ON THE DRIVER DOOR SIDE. LATER ON VIEWING THE SEAT FROM THE FRONT OF THE CAR IN FRONT OF THE BRAKE PEDDLE I WAS ABLE TO DETERMING THAT A WELDED IN CIRCULAR, THREADED, METAL, TAPPED FASTENER, (A CUSTOM MADE NUT) HAD TORN THROUGH THE PRESSED METAL FRAM THAT ATTACHED IT TO THE MOTORIZED PORTION OF THE SEAT. THE RESULTING HOLE IN THE PRESSED METAL FRAME COMPONENT WAS ABOUT ONE INCH IN DIAMETER. (2) THE FAILURE OF THE SEAT MAKES THE VEHICLE IMPOSSIBLE TO DRIVE. (3.) I HAVE CHECKED FOR RECALLS AND FOUND NONE RELATING TO THE SEAT EXCEPT FOR AN ELECTRICAL FAILURE. I HAVEN'T REPAIRED THE VEHICLE AS YET BUT I WILL LIKELY GO TO A AUTOMOBILE RECYCLING YARD AND LOOK FOR ANOTHER SEAT. OF COURSE INSPECTING FIRST FOR THE SAME FAILURE. ALSO, AS NEAR AS I CAN TELL THIS VEHICLE WAS NEVER IN AN ACCIDENT . AND IT ONLY HAS 84,000. MILES ON IT.
NHTSA complaint #10072818 — an unverified report by a vehicle owner.
(1.) MY CAR IS A 1992 FORD, CROWN VICTORIA LX. - I GOT INTO THE VEHICLE AND LEANED BACK ON THE BACK OF THE SEAT TO GET SOMETHING OUT OUT OF MY PANTS POCKET. AS I PRESSED ON THE BACK OF THE SEAT THERE WAS A METALIC "SNAP" SOUND AND THE BACK OF THE SEAT FLOPPED BACK 3 TO 4 INCHES ON THE DRIVER DOOR SIDE. LATER ON VIEWING THE SEAT FROM THE FRONT OF THE CAR IN FRONT OF THE BRAKE PEDDLE I WAS ABLE TO DETERMING THAT A WELDED IN CIRCULAR, THREADED, METAL, TAPPED FASTENER, (A CUSTOM MADE NUT) HAD TORN THROUGH THE PRESSED METAL FRAM THAT ATTACHED IT TO THE MOTORIZED PORTION OF THE SEAT. THE RESULTING HOLE IN THE PRESSED METAL FRAME COMPONENT WAS ABOUT ONE INCH IN DIAMETER. (2) THE FAILURE OF THE SEAT MAKES THE VEHICLE IMPOSSIBLE TO DRIVE. (3.) I HAVE CHECKED FOR RECALLS AND FOUND NONE RELATING TO THE SEAT EXCEPT FOR AN ELECTRICAL FAILURE. I HAVEN'T REPAIRED THE VEHICLE AS YET BUT I WILL LIKELY GO TO A AUTOMOBILE RECYCLING YARD AND LOOK FOR ANOTHER SEAT. OF COURSE INSPECTING FIRST FOR THE SAME FAILURE. ALSO, AS NEAR AS I CAN TELL THIS VEHICLE WAS NEVER IN AN ACCIDENT . AND IT ONLY HAS 84,000. MILES ON IT.
NHTSA complaint #10072818 — an unverified report by a vehicle owner.
I HAVE HAD TWO FORD CROWN VICS, A 1992 AND NOW A 1993. IN BOTH VEHICLES THE DRIVER'S SIDE SEAT FRAME, ON THE FRONT LEFT CORNER, SHEARED. THIS LEFT THE BOLT STILL ANCHORED TO THE SLIDER FOR THE SEAT ADJUSTER. THE SEATS ROCK BACK AND FORTH. NOT ONLY IS THIS A SAFETY ISSUE, BUT IT MAKE THE SEAT EXTREMELY UNCOMFORTABLE. I DON'T HAVE EXACT DATES AS TO WHEN THIS HAPPENED. THE DATE ON THE FORM IS WRONG AND ONLY SHOWS BECAUSE IT WAS A REQUIRED FIELD.
NHTSA complaint #10018601 — an unverified report by a vehicle owner.
2003 FORD CROWN VICTORIA-- THE HEAD RESTS IN THESE AUTOMOBILES ARE SO HIGH THAT IT IS IMPOSSIBLE TO SEE OVER OR AROUND THEM. THE ONLY WAY TO HAVE VISION TO THE REAR OF THE CAR IS BY RAISING THE HEAD REST UP ON ITS POST, ABOVE THE POSITION THAT WOULD ALLOW IT TO BE OF USE IN AN ACCIDENT.. THE 2003 IS LARGER THAN THE 2000 AND I DON'T UNDERSTAND. THE PRESENT SIZE IS DEFINITELY A SAFETY PROBLEM THAT NEEDS CORRECTION.
NHTSA complaint #10005017 — an unverified report by a vehicle owner.
BRAKE PADS WERE WORE DOWN TO METAL BY 6000 MILES. FORD SAYS THEY HAVE HAD SOME CHANGES BECUASE OF THIS ON 2002 AND 2003 MODELS. THE DRIVERS SEAT IS TEARING APART WEAR THE DRIVER SITS. MR
NHTSA complaint #768133 — an unverified report by a vehicle owner.
POLICE CRUISER, WHILE DRIVING 35 MPH DRIVER'S SEAT SEPARATED FROM TRACK, DRIVER ENDED UP IN BACK SEAT. CONSUMER SUFFERED NECK AND BACK STRAIN. DEALER DETERMINED SEAT HAS TO BE REPLACED DUE TO METAL FATIGUE ON BOTTOM , COULD NOT BE REPAIRED.
NHTSA complaint #8002769 — an unverified report by a vehicle owner.
THIS IS NOT AN ISOLATED INCIDENT TO MY CAR. THIS IS HAPPENING TO OTHER CROWN VICTORIA'S. THE DEALERS WILL NOT HANDLE THIS AS A DEFECT AND FIX IT. HOW SHOULD I PROCEED ON GETTING THIS REPAIRED. NO SAFETY DEFECT MENTIONED IN SUMMARY.
NHTSA complaint #738918 — an unverified report by a vehicle owner.
FRONT LEFT SEAT TO TRACK ATTACHMENT BOLT TORE AWAY WHEN SOMEONE LEANED ON THE SEATS' BACKREST TO REACH FOR SOMETHING BEHIND THE SEAT. THE SEAT IS NO LONGER ANCHORED AT THAT FRONT LEFT CORNER LEAVING AN UNSAFE CONDITION. IN A REAREND COLLISION THE SEAT CAN EASILY TILT BACK CAUSING INJURY TO PASSENGERS.
NHTSA complaint #737665 — an unverified report by a vehicle owner.