132 of the
307 complaints about the 2009 Ford Edge are about the
airbag system — 43% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
99,000 miles.
This dealership is a scam, my car isn't even safe to drive because the (PSM) needs to be replaced and none of the modules are communicating but somehow they passed the inspection. I bought this car as is 2/24/26 and 2 days later it started overheating. I took to Big Al's like they recommended and Big Al's replaced the coolant assembly the car was still overheating so Big Al's recommended the electrical shop and I took it to them. Tidewater Auto Electric didn't find any electrical problems. So I took it to Dave's Tire and Auto center and they said the PSM needs to be replaced and all of the module because they are no longer communicating with each other. That's not safe and yet carland sold it to me anyway.
NHTSA complaint #11728028 — an unverified report by a vehicle owner.
at 100,000 milesPeoria, ILCrash1 injured
AIR BAGS
The contact owns a 2009 Ford Edge. The contact stated that while driving at 35 MPH, another vehicle unexpectedly sped up coming from a parking lot and collided with the contact’s vehicle. The contact stated that due to the incident, the front and rear of the vehicle were damaged. The contact also stated that the air bag warning and the air bag did not deploy during the incident. No injuries were sustained, and no medical attention was provided. However, the contact stated that the next day, the contact suffered a severe headache, and the contact went to the emergency room for medical assistance. A Police report was filed. The vehicle was towed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.000. The VIN was not available.
NHTSA complaint #11681803 — an unverified report by a vehicle owner.
Lowell, MA
AIR BAGS
I need to know about and where I can take to fix it
NHTSA complaint #11580795 — an unverified report by a vehicle owner.
Hanover Twp, PA
AIR BAGS
Called dealer on 10-10-2022, 2:30pm to arrange repair and was told that the dealer would call me when parts were available. I have not been contacted by the dealer or any other party. If this is an urgent safety problem and my life may be at risk, shouldn’t this be a higher priority for the dealer and manufacturer; should I consider my potential loss of life or disability to be collateral damage? Urgent matters allowed to languish for a full year or more do not qualify as making a good faith effort to resolve a safety recall.
NHTSA complaint #11548607 — an unverified report by a vehicle owner.
Magnolia, TX
AIR BAGS
Takata Recall. The contact owns a 2009 Ford Edge. The contact stated while the vehicle was being inspected, she was made aware of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11468172 — an unverified report by a vehicle owner.
Tigard, OR
AIR BAGS
Recall warning issued over a year ago and zero remedy is available yet. My vehicle has <80,000mi and has a lot of life left. These recalls take way too long to fix.
NHTSA complaint #11465578 — an unverified report by a vehicle owner.
South Huntington, NY
AIR BAGS
2009 FORD EDGE. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY RECALL. THE CONSUMER STATED THE DEALERSHIP WAS UNABLE TO COMPLETE THE RECALL DUE TO NOT HAVING THE NECESSARY PARTS.
NHTSA complaint #11464494 — an unverified report by a vehicle owner.
Mckinney, TX
AIR BAGS
I see I have two recalls on my vehicle, one states "remedy not yet available" and was issued over a year ago. Manufacturer Recall 21S12, NHTSA Recall Number 21V1158. When is a remedy going to be available? I have been aggressively pursued for the other recall but unable to get any representative from a Ford dealership to return my calls when leaving messages for mobile repair. First was Bob Tomes Ford, McKinney, TX. I received flier that said they will do repairs at home or work. A scheduling rep finally got in touch with someone and they do not perform remote repairs!!! I'm attempting a third dealership today. Another message left, doubt I will get a call back.
NHTSA complaint #11460396 — an unverified report by a vehicle owner.
Mckinney, TX
AIR BAGS
Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life?!?! No one will return my calls!
NHTSA complaint #11460399 — an unverified report by a vehicle owner.
Cornelius, NC
AIR BAGS
There has been no incident but I am unsatisfied with the amount of time the manufacturer is taking to remedy the situation. The recall is for a huge safety item and it means every time my family and I drive in my vehicle, we are unsafe. This does not meet the criteria for a road worthy vehicle until this is fixed. I called the FORD dealer for an update today and hope to have one soon.
NHTSA complaint #11459781 — an unverified report by a vehicle owner.
Hayes, VA
AIR BAGS
We took our Ford Edge to Bowditch Ford and supposedly had the air bag igniter fixed. I now see from this website that the part has not been made available and the airbag is not safe. When will I know if the part is available and why did Bowditch tell us they replaced it?
NHTSA complaint #11434920 — an unverified report by a vehicle owner.
Bloomington, IN
AIR BAGS
First when is the recall going to happen. How much longer does this safety hazard have to exist. It could kill me and everyone in the vehicle but yet nothing has been done. Driver side airbag. Your steering is a job. The power steering pump is horrid - bad bad.
NHTSA complaint #11431392 — an unverified report by a vehicle owner.
Annandale, VA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11414322 — an unverified report by a vehicle owner.
Greenville, SC
AIR BAGS
CAR IS STEERING ON IT OWN. IT ALSO HAS A LEAK IN THE GAS TANK. FRONT AIRBAGS HAVE A RECALL.
NHTSA complaint #11405879 — an unverified report by a vehicle owner.
at 12,000 milesBismarck, NDCrash1 injured
AIR BAGS
THIS FORD EDGE WAS COMPLETELY TOTALED OUT. I HAD RECIEVED A CLASS ACTION LAWSUIT OF AN AWARDMENT OF $5,000.00 WHERE IS MY $5,000.00 I SHOULD HAVE BEEN KILLED IN THIS ACIDENT.WE CAN CONFIRM THAT WE HAVE RECEIVED YOUR ONLINE FORD WEB CLAIM (CLAIM # [XXX], CONFIRMATION CODE: WZ8YCAOD) ON SEPTEMBER 14, 2019. ALL CLAIMS ARE IN PROCESS AND WE WILL CONTACT YOU IF WE NEED MORE INFORMATION.THIS WAS FROM SEPT. 14 2019 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11339474 — an unverified report by a vehicle owner.
Hamtramck, MICrashFire2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN EXPLOSION UNDER THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT SMOKE ENTERED THE CABIN OF THE VEHICLE, WHICH HINDERED HIS VISIBILITY. AS A RESULT, THE FRONT PASSENGER SIDE OF THE VEHICLE CRASHED INTO A POLE AND CAUGHT FIRE UNDERNEATH THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE FIRE EXTINGUISHED ON ITS OWN DUE TO THE COLD. A FIRE REPORT WAS FILED. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED LOWER BACK AND SHOULDER INJURIES BY STRIKING THE BOTTOM OF THE DASHBOARD. THE CONTACT'S DAUGHTER SEATED IN THE REAR PASSENGER SEAT SUSTAINED BACK, NECK, AND CHEST INJURIES, AND SUSTAINED BREATHING PROBLEMS. BOTH OCCUPANTS SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED BIG THREE AUTO SALES (17020 E 8 MILE RD, DETROIT, MI 48205, (313) 245-0800) AND WAS INFORMED THAT THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11269926 — an unverified report by a vehicle owner.
Tenino, WA
AIR BAGS
TAKATA RECALL ISSUE. I RECEIVED A NOTICE OF THIS RECALL IN JANUARY 2019. I CALLED MY LOCAL DEALER, MULLINAX FORD TO HAVE IT RESOLVED. THEY TOOK MY VIN, NAME AND NUMBER AND SAID THEY'D CALL ME WHEN THE PARTS BECAME AVAILABLE. I RECEIVED ANOTHER NOTICE IN APRIL SO AGAIN, I MADE THE CALL TO MULLINAX. THEY TOOK DOWN MY INFORMATION AGAIN AND SAID THEY'D CONTACT ME. HERE IT IS, JUNE 10TH 2019. I CALLED THEM AGAIN AND THEY SAID IT WILL STILL BE WEEKS POSSIBLY MONTHS BEFORE THE PARTS COME IN. UNACCEPTABLE! I'M AFRAID TO DRIVE MY CAR!
NHTSA complaint #11219117 — an unverified report by a vehicle owner.
Lake Charles, LA
AIR BAGS
TAKATA RECALL, 19S01/NHTSA RECALL 19V-001, MY FORD DEALER HAS NO REPLACEMENT AIRBAG AVAILABLE AND FORD COMPANY GIVES ME RECORDED MESSAGE. ITS BEEN OVER 6 YEARS NOW, WHEN WILL MY CAR GET REPAIRED?
NHTSA complaint #11202875 — an unverified report by a vehicle owner.
at 100,000 milesFair Lawn, NJ
AIR BAGS
TAKATA RECALL: PARAMUS FORD DEALERSHIP (375 NJ-17, PARAMUS, NJ 07652) CLAIMS TO HAVE NOT RECEIVED THE REPLACEMENT PARTS. I'M DRIVING TO FLORIDA IN 3 WEEKS, AND WILL STAY FOR 3 MONTHS, WHERE IT WILL BE EXPOSED TO HIGHER HEAT AND HUMIDITY. NEED THE PARTS BEFORE 2/11/2019. HAVE BEEN CALLING PARAMUS FORD FOR WEEKS, AND THEY STILL HAVE NOT RECEIVED THE PARTS FROM TAKATA.
NHTSA complaint #11171156 — an unverified report by a vehicle owner.
Lake Charles, LA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS UNABLE TO OBTAIN THE PART FROM THE MANUFACTURER TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER INDICATED THAT THE CONTACT HAD BEEN PLACED ON A WAITING LIST FOR THE PART, BUT THERE WAS NO FOLLOW-UP CALL TO VERIFY WHAT NUMBER THE CONTACT WAS PLACED ON THE LIST. IN ADDITION, THERE WAS NO MENTION OF A LOANER VEHICLE OPTION IN COMPLIANCE WITH THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
NHTSA complaint #11164855 — an unverified report by a vehicle owner.
Shallotte, NC
AIR BAGS
2 YEARS AND STILL WAITING FOR FORD TO REPLACE MY AIR BAGS? WHY IS IT TAKING SO LONG???? I HAVE CHILDREN THAT RIDE WITH ME ON A DAILY BASIS IN THIS VEHICLE! NOTHING HAS HAPPENED AS OF YET, BUT WHAT IF IT DOES????
NHTSA complaint #11165656 — an unverified report by a vehicle owner.
Roanoke, VA
AIR BAGS
TAKATA RECALL : I RECEIVED A LETTER FOR RECALL 17S01 / NHTSA RECALL 17V-024. AND I HAVE HEARD THAT THE PARTS AREN'T AVALIABLE TO CHANGE IT. HOW CAN I DO?
NHTSA complaint #11160601 — an unverified report by a vehicle owner.
Colorado Springs, CO
AIR BAGS
"TAKATA RECALL" I HAVE BEEN CALLING SINCE JUNE TO GET MY CAR REPAIRED. I WAS GIVEN A CASE NUMBER AND THEN NEVER CONTACTED. I HAVE CALLED THE 2 DEALERSHIPS IN COLORADO SPRINGS AND WAS TOLD THEY WOULD GET ME IN A RENTAL CAR AND YET THEY NEVER HAVE. I HAVE CALLED THEM EVERY WEEK AND CONTINUE TO GET THE SAME RESPONSE STATING THEY ARE WORKING ON IT. I HAVE CALLED FORD MOTOR SINCE JUNE AS WELL AND GET THE EXACT SAME RESPONSE. THE AIRBAG LIGHT ON THE VEHICLE IS NOW ON AND I HAVE A CHILD THAT I WILL NOT PUT IN THIS CAR AS IT HAS A RECALL ON IT. I HAVE TOLD THE DEALERSHIP ABOUT THE LIGHT AND THEY STATED THEY WILL CONTACT ME WHEN A RENTAL IS AVAILABLE.
NHTSA complaint #11154003 — an unverified report by a vehicle owner.
Benbrook, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEVERAL LOCAL DEALERS, INCLUDING DAVID MCDAVID FORD FORTH WORTH (300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952), AUTONATION FORD FORTH WORTH (5000 BRYANT IRVIN ROAD, FORT WORTH, TX 76132, 877-201-3550), AND FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, (817) 500-0096) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11152964 — an unverified report by a vehicle owner.
High Point, NC
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE HORN FAILED TO SOUND, THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL FAILED TO OPERATE PROPERLY, AND THE AIR BAG INDICATOR WAS ILLUMINATED. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, 1-(877) 836-4271) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
NHTSA complaint #11152036 — an unverified report by a vehicle owner.
Groton, CT
AIR BAGS
TAKATA RECALL - I RECEIVED NOTIFICATION IN JANUARY 2018 FROM MY CREDIT KARMA ACCT THAT MY VEHICLE WAS A PART OF THE TAKATA RECALL. UPON RESEARCH WITH NHTSA, I FOUND THAT THERE WAS NO REMEDY FOR THE RECALL. A FEW MONTHS LATER I RECEIVED A NOTICE THAT FORD WAS OFFERING TO COVER RENTAL CAR EXPENSES FOR THOSE EFFECTED BY THE RECALL WITH NO REMEDY. BUT WHEN I CALLED MY LOCAL DEALERSHIPS TO ASK FOR THE RENTAL, I WAS TOLD THAT THE RENTAL COMPANY THAT FORD DEALS WITH, ENTERPRISE, WAS REFUSING TO HONOR THE OFFER. IT IS NOW NOVEMBER 2018, AND NO REMEDY HAS BEEN ESTABLISHED. MY CAR IS IN GROUP 5, OF WHICH ONLY A VERY SMALL PERCENTAGE OF EFFECTED VEHICLES HAVE BEEN FIXED. IT IS ALSO MY UNDERSTANDING THE REMEDY PARTS MANUFACTURER IS BASED IN MEXICO. WITH THE CURRENT STATE OF AFFAIRS BETWEEN POTUS AND MEXICO, THAT MEANS THE EXPORTING AND DISTRIBUTION OF GOODS WILL TAKE LONGER. I FIND THAT THE PRUDENT THING FOR FORD TO DO IS MOVE MANUFACTURING TO THE US. I UNDERSTAND THIS MAY BE MORE EXPENSIVE FOR FORD IN THE SHORT TERM. BUT IT WOULD BENEFIT THEM MORE IN THE LONG RUN BY GETTING THESE PARTS MADE QUICKER AND DISTRIBUTED QUICKER, RATHER THAN A CLASS ACTION LAW SUIT OR INDIVIDUAL LAW SUITS FOR THOSE WHO HAVE BEEN INCONVENIENCED OR WORSE, HURT OR DIED. I FEEL LIKE IT WILL BE YEARS BEFORE MY CAR IS FIXED. AT THIS TIME, I DO NOT ALLOW ANYONE TO SIT IN MY FRONT PASSENGER SEAT. I CANT EVEN USE THIS VEHICLE AS THE FAMILY CAR AS INTENDED WHEN WE BOUGHT IT. IM HIGHLY FRUSTRATED BY THE LACK OF PROGRESS. IT IS MY HOPE THAT THE NHSTA CAN HELP FACILITATE PROGRESS BY FORD & TAKATA.
NHTSA complaint #11151214 — an unverified report by a vehicle owner.
Owenton, KY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS WERE CONTACTED, INCLUDING CROSSROADS FORD LINCOLN (1070 VERSAILLES RD, FRANKFORT, KY 40681) WHO ALL STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED.
NHTSA complaint #11149736 — an unverified report by a vehicle owner.
Shrewsbury, MA
AIR BAGS
THERE IS A SAFETY RECALL FOR MY PASSENGER AIR BAG, BUT NO DEALER HAS PARTS??? WHY IS IT CALLED A SAFETY RECALL IF YOUR NOT GONNA FIX IT THIS YEAR???? I DONT CARE WHO MAKES THE PARTS, IT SAYS FORD ON THE FRONT OF MY CAR.
NHTSA complaint #11149495 — an unverified report by a vehicle owner.
Goldsby, OK
AIR BAGS
TAKATA RECALL
NHTSA complaint #11144938 — an unverified report by a vehicle owner.
Pinckney, MI
AIR BAGS
TAKATA RECALL - STILL NO PARTS NO RENTAL WE WERE MADE AWARE OF THIS ISSUE IN FEB 2018. THE LETTER STATED PARTS WOULD BE AVAILABLE IN THE 2 OR 3 QUARTER. FORD ALSO STATED WE COULD GET A RENTAL. SO WE RESERVED A RENTAL.THE DAY WE WERE TO GET A RENTAL THE DEALERSHIP CALLED AND STATED NONE WERE AVAILABLE AND THEY WOULD CALL WHEN ONE WAS AVAILABLE. THAT WAS IN JUNE 2018 AND IT IS NOW NOVEMBER WITHOUT A RENTAL OR PARTS TO FIX THE RECALL. WE CANNOT RIDE AS A FAMILY IN THIS CAR. NO ONE CAN RIDER IN THE PASSENGER SEAT.
NHTSA complaint #11144293 — an unverified report by a vehicle owner.